PROFILE Pro-active, relationship-driven corporate trainer specializing in the fostering of employee growth through close personal guidance, exceptional

interpersonal skills, the use of succinct technical writing to develop a sound subject matter knowledge base, and influential communication capabilities through well received lectures and presentations. Proven skills in the implementation of learning and training strategies including course development, procedure document authoring, and the delivery of curriculum. Aptitude to develop and maintain positive team member relationships at all professional levels as well as proficiently coach and mentor fellow trainers to reach their full potential and achieve calculated company objectives. PROFESSIONAL EXPERTISE Staff Leadership & Training * Classroom Presentation * Development, Deployment, & Enhancement of Training Materials * Technical Writing With a Focus on User Guides & Procedure Manuals * Train the Trainer Sessions * Competency Management * Project Management SOFTWARE PROFICIENCY PowerPoint, Word, Excel, Outlook, Publisher, Visio, Photoshop, Dreamweaver, HTML CAREER HIGHLIGHTS Powers Capital Investments, Inc. - Anaheim Hills, CA 2008 to present A Registered Investment Advisory Firm serving clients across the nation. Services include portfolio management, financial planning, retirement analysis, continuing education courses for Certified Public Accountants, and educational seminars on Equity and Fixed Income investing. Operations Manager Recruited by growing firm to not only build back-office operational infrastructure, but to also assist in the development of Certified Public Accountant continuing education course materials and create investment seminar presentations. Back-office development included the establishment of standardized processes, employee training, writing of procedures, and creation of a Business Continuity Plan. Also served as network and desktop hardware and software support as well as director of IT security. *In less than 18 months, took a firm without any standardized processes and turned it into a smoothly running organization by utilizing quality training, solid procedure documentation, the leveraging of technology, and audit and control of processes. *Not only established processes for areas such as quarterly reporting, payroll processing, investment tracking, and financial statement preparation, but trained staff, documented procedures, and performed regular audits. *Spearheaded the creation of a disaster recovery plan, executed the company's annual disaster drills, and provided post-drill assessment training. *Established and instituted a methodical file storage and retrieval system. Mercury Insurance Group - Brea, CA 2000 - 2008

With most of Mercury General Corporation's (NYSE: MCY) nationwide annual revenue of over $2.5 billion coming from Mercury Insurance Group's California operations, the company is the third largest automobile insurance carrier in the state. In California, Mercury employs over 1,000 workers, nearly half of whom are part of the auto insurance underwriting staff, working in offices throughout the state. The company sells its policies through a network of independent agents and brokers. National Standardization Project Coordinator 2007 - 2008 Appointed to single-handedly pioneer the design, construction, and maintenance of intranet portals containing Underwriting procedures, tutorials, and reference materials to be used by Underwriting staff across the nation. Also given authority to act as an advisor to the Underwriting managers from the different states on the training, usage, and implementation of their portals. *Having no formal website construction training, self-taught the use of design software such as Photoshop, Dreamweaver, and HTML coding. *From the start of the initial California project to its final rollout, the site was conceptualized, designed, and built more than three months prior to deadline. *The success of California's portal prompted an accelerated rollout to nine other states merely weeks after the its initial release and months ahead of schedule. Each of these additional portals were individually customized to accommodate the individual state's rules and regulations. *By creating a systematic method of file organization and storage, updates to the sites were able to be executed quickly and far ahead of expectations. Senior Underwriter Training Specialist 2005 - 2007 Received promotion to role of increased responsibility because of leadership ability, respect from fellow trainers, and the willingness to take initiative. Oversaw the learning management system process. Monitored the growth and development of other trainers in the department. Coordinated the training of auto insurance underwriters for the entire state of California. Created new courses for both classroom and web-based training environments. Collaborated with the Vice President of California Underwrting to maintain high training standards, provide positive learning experiences, and to improve the effectiveness of Mercury employees. *Through an effective mix of empathy and the ability to communicate without bias on multiple levels, gained great praise and respect from a diverse group of trainees ranging from entry level staff to branch management. *Prepared evaluations, submitted employee performance summaries, and held progress report meetings with branch management. *Not only chosen to provide user acceptance testing for a new underwriting software system known as NextGen, but was also selected to co-head the triage team assigned to oversee its rollout to the California Underwriting departments. Training Specialist

2003 - 2005 Enlisted for the job because of a natural talent to teach, a solid understanding of underwriting principles, and great patience. Responsible for training a staff of more than 450 underwriters throughout the entire state of California as well as tracking class enrollment, charting course completion, and determining program effectiveness. Skill levels taught ranged from entry level support staff all the way up to Senior Underwriters. Courses taught ranged from two hour seminars to ten week, full-time training programs. *Because of a rapid advancement of skills and competency, the training department's quality of service and diversity of product offerings were drastically improved. *Managed the scheduling of classes for four different training facilities. *Spearheaded the creation and revision of procedure manuals. *Implemented more time-efficient methods for organizing, updating, and distributing course support materials. Underwriter, Mercury Insurance Group - Brea, CA 2000 - 2003 Operations Manager, Bank of America - Orange, CA 1999 - 2000 EDUCATION B.A. in Business Administration, December 2000, California State University, Fullerton, CA