NASREEN IRFAN 13010 Bellevue Street, Calverton, MD 20705 (301) 366-3997 ni1292bb6@westpost.

net MEDICAL PRACTICE MANAGER Over 10 years professional experience with in efficiently managing and successfu lly growing a large primary care physician medical practice. Strong focus in bus iness development, patient acquisition, patient retention, book keeping, billing , office management, conflict resolution, and human resource management PROFESSIONAL EXPERIENCE DR DAVID HARDING, Olney, Maryland 2000 - Present Practice Manager - Fully accountable for $1+ million dollar operating budget, and a 13 person ful ltime staff comprised of medical billers, receptionists, clerks, medical assista nts, and nurse practitioners. - Collaborated with primary care and specialty physicians to streamline and incr ease referral mechanisms, decreasing patient waiting time and generating increas ed revenue. Targeted client profiles to identify new promotional opportunities. Trained staff in call handling procedures to increase new patient acquisition. - Manage all purchasing including medical equipment, computer hardware and softw are, uniforms, furnishings, and disposables. Evaluate all vendors and negotiate/ renegotiate pricing structures. Credited for my ability to negotiate effectively . Conduct financial analyses to assess the relative benefits of leasing agreemen ts or the outright purchase of expensive equipment. Oversaw maintenance to ensur e 100% uptime of office computers and medical equipment. - Handle practice's financial management including cash flow, accounts receivabl e, accounts payable, payroll reporting, debt financing, and bank reconciliations . Maintain constant vigilance over operating/overhead costs. Generate, evaluate, and act upon reports delineating various expenses and the trending of overhead. As needed, modify physician salary draws to coincide with incoming collections and large expenditures (malpractice insurance premiums). - Assessed product and service offerings from all supply vendors. Worked closely with medical sales representatives to qualify and evaluate new drugs and treatm ents. - Evaluate candidates and hire personnel. Supervise employees providing directio n, training, and support through almost daily interactions. Conduct performance evaluations at appropriate intervals. - Confer with attorneys to resolve various practice issues related to partnershi p agreements, malpractice, and management-company issues. Negotiated contracts w ith vendors and suppliers. - Managed Medicare and managed care contracted fees to ensure proper reimburseme nt. - Ensured compliance with HIPPA rules and regulations. - Tested practice layouts to ensure optimum patient flow. Handled difficult pat ients. Montgomery Day Care, Silver Spring, Maryland 1991 - 2002 Founder - Owned and operated a successful, large children day care center Convent of Jesus and Mary High School, Lahore 1974 - 1981 School Teacher - Full time teacher for high school students in subjects of English, Science, an d Social Studies

EDUCATION Bachelor of Arts in Social Work, Kinnaird University, 1972