JOHN BURTON 890 Chatwood Drive Beaumont, TX 77706 (409) 225-5772 DIRECTOR OF BUSINESS OPERATIONS Growing Market Share

through Personal Leadership SUMMARY Diverse healthcare management experience with 14 years of direct leadership role s and 24 years of operations and revenue cycle management experience in the home healthcare industry. Consistently provides strategic direction for sales and ma rketing campaigns while increasing organizational efficiency. Recognized for a s uccessful track record of outstanding management, expert industry knowledge, and a sound technical background. Exceptional leadership that aligns the business p rocesses and internal infrastructure to realize cost savings, accelerate perform ance, and sustain strategic corporate flexibility. Facilitates effective communication by translating complex information to custom ers and colleagues in easily understood terms. Innovative business development p rofessional recognized for consistently growing revenues and profitability in a variety of venues. Able to remain calm and work well in high-pressure situations , constantly seeking new challenges, a professional and driven individual with b oth a strong work ethic and the desire to exceed expectations in all aspects of professional endeavor. * Technically savvy and a quick study in emerging technology, able to quickly as sess and utilize the appropriate response to meet the specific needs of the busi ness requirement at hand. * A welcome addition to any management team, ready, willing, and able to functio n in any role necessary to ensure project success and on time delivery. CORE COMPETENCIES Healthcare Management * Strategic Business Direction * Business Development * Sa les Optimization Account Management / Development * Client Relationship Management * Negotiations Emerging Technology * Revenue Cycle Management * P&L Responsibility Public Relations * Team / Professional Development * Problem Resolution Budgetary Oversight * Project Management PROFESSIONAL EXPERIENCE Praxair Healthcare Services, Inc. Beaumont, TX 2008 to Present Director of Reimbursement Managed all phases of the revenue cycle process and procurement for Medicare doc umentation for three regional billing centers located in Texas, Kentucky, and Oh io, supervising staff of 69, and facilitating monthly payer strategy meetings. M et with provider relation's representatives for problem payers to resolve issues . Oversee more than $78,000,000 of annual revenue, collecting over $70,000,000 dol lars annually and consistently reducing DSO year-over-year from 150 days to 69. Conduct outreach calls with senior management and 30 branch managers, developing action plans to obtain collection goals and ensure collections targets are met. * Consistently collected 95% cash of gross sales on a monthly basis.

CareMax Medical Resources, LLC Columbia, MD 2005 to 2008 Director of Contracts Management Managed and implemented new managed care contracts according to the contractual pricing, assisting General Managers with establishing and implementing logistica l and operational policy and procedure changes. Trained customer service represe ntatives on managing day-to-day operations that affect reimbursement activity, a nd facilitated monthly outreach calls with senior management, sales, and operati ons to develop action plans to effectively manage on-hold revenue. Collaborated with network specialist on the implementation and rollout of new contracts to en sure smooth transition. * Ensured that the organization maintained compliance with all government agenci es such as Medicare and Medicaid. Apria Healthcare, Inc. Boothwyn, PA 1999 to 2005 IV Billing Center Manager 2002 to 2005 Managed $25,000,000 of annual IV revenue and reduced DSO by 55 days. Led staff o f 35 and managed suspended billing, billing, cash applications, cash collections , and quality assurance departments for three large pharmacies servicing five st ates. Determined monthly cash collections goals and projected bad debt expense, while facilitating monthly payer strategy meetings and outreach calls to develop action plans to meet projected targets. * Reduced the overall accounts receivables by $4,400,000 and generated a bad deb t expense credit of $2,700,000. * Collected over $25,000,000, which was $3,200,000 above cash goal. DME / RT Billing Center Manager 1999 to 2002 Managed all phases of the revenue cycle process and quality assurance efforts fo r 17 DME / RT branches, supervising staff of 95 personnel. Developed reimburseme nt policy and procedures for employee's routine day and account management follo w up. Reduced staff turnover by 50% and developed a customer inquiry team to han dle billing questions in excess of 200 calls per day. * Consistently achieved monthly collections goal of $5,000,000 and reduced the b ad debt expense by $1,000,000 during the first year. ADDITIONAL EXPERIENCE Coram Healthcare, Inc. Totowa, NJ 1996 to 1999 Reimbursement Supervisor United States Army / Army Reserve 1982 to 2004 EDUCATION Master of Science, Health Care Administration University of Maryland University College Adelphi, MD Bachelor of Science, Health Information Management Kean University Union, NJ PROFESSIONAL DEVELOPMENT Situational Leadership Diversity in the Workplace Selective Interviewing Effective Business Writing