Enilda Vasquez 3725 Leisure Lane * College Park, GA 30349 * 646-932-7144 * ev12346e2@westpost.

n et ADMINISTRATIVE PROFESSIONAL Polished, dedicated and outcome-oriented English-Spanish speaker adept at produc ing positive results by delivering outstanding service knowledge and expertise, customer service, strategic solutions, team- and relationship-building proficien cies to meet or exceed established benchmarks. Proven track record of providing superior support to a diverse client base, generating improved levels of client satisfaction, retention and referrals. Demonstrated aptitude for multitasking, d eveloping and implementing new work-flow efficiencies to minimize errors, and in creasing productivity. Capacity to apply solid interpersonal and communication s kills to develop and maintain strong corporate and nonprofit client relations. O ffice- and project-management skills with recognized knowledge of confidential a dministrative support functions and workplace procedures. SUMMARY OF CORE COMPETENCIES * Support for all levels of management and staff * Analytical to review financial statements and track progress * Knowledge of governing state and federal bankruptcy and collections laws * Negotiate with clients to make payment arrangements * Manage schedules and calendars * Create and maintain spreadsheets * Maintain complex filing systems * Foster strong professional relationships, resulting in superior levels of supp ort * Effective leadership to supervise, coach and motivate * Persuasive communicator in Spanish and in English * Competent to utilize MS Office, Windows, Peripherals and Internet research too ls PROFESSIONAL EXPERIENCE Collector 2008 - 2010 Law Offices of Mitchell N. Kay, New York, NY Demonstrated strong customer service and communication skills to discuss complex issues concerning delinquent accounts. Utilized skillful negotiation to make re asonable payment arrangements. Diplomatically diffused high stress scenarios in order to gain customer trust and confidence. * Provided high level of service quality * Utilized outstanding phone etiquette * Consistently employed persuasive communication skills Inside Sales Representative 2007 - 2008 WellCare, New York, NY Collaborated effectively with management to build a strong customer base. Utiliz ed sensitive and empathic listening skills, resulting in customer trust and ease of conversation. Accurately entered and documented all customer information to process sales and to allow for proper follow-up. * Knowledge of HIPPA privacy laws to maintain confidentiality * Strong oral and written communication skills * Altruistic personality to offer authentic and positive customer service skills

Vasquez * 646-932-7144

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PROFESSIONAL EXPERIENCE, Continued Citibank, Long Island City, NY 1999 - 2007 * Administrative Assistant / Recovery Specialist (2005 - 2007) * Risk Control / Loss Prevention Specialist (2003 - 2005) * Assistant Manager / Service Officer (1999 - 2003) Maintained office calendar to coordinate work flow processes and schedule meetin gs. Ensured that all losses received were sent to collection agencies promptly a nd with due diligence. Assisted financial centers, agencies and attorneys by col lecting information, providing documentation and participating in active investi gations. Skilled to review accounts, noting any unusual activities. Verified dep osit signatures to authenticate account ownership. Reviewed and monitored risk r eports. Supported sales teams and management by overseeing account opening proce ss, coordinating calendars and preparing financial center audits. * Offered outstanding support to all departments, staff and management * Utilized compelling sales techniques * Demonstrated in-depth knowledge of front office protocols and procedures * Met target lead goals and objectives EDUCATION Associate's Degree in Applied Science for Business Management La Guardia Community College, Long Island City, NY