Jeff Hart PROJECT MANAGEMENT - IMPROVEMENT INITIATIVES - SYSTEM SOLUTIONS Senior Operations Leader PROFILE Multi-talented, results oriented

operations leader who brings best business prac tices, focused strategies, enhanced systems, and sustainable solutions to busine ss improvement initiatives and "start-up" opportunities. - Positioned to contribute abundant skills and successful track record. Operatio nal strengths include process design, process improvement, systems development, report design, data management, technical documentation, SOX compliance, financi al controls integration, audit facilitation, and staff management. - Consistently sought out for expertise in improvement initiatives; proven abili ty to quickly size up and solve problem situations, drive change, establish stan dardization, create transparency, and bring about significant process, quality, efficiency, and productivity improvements. - Highly effective communicator and negotiator with strong interpersonal skills; exceptional ability to build strong collaborative relationships with decision m akers, vendors, and compliance auditors as well as motivate and coach operationa l, claims, and systems professionals to achieve ambitious goals. - Recognized as a strong leader who consistently delivers high quality work on t ime and within budget. AREAS OF EXPERTISE Operational Management Systems Design & Implementation Workflow Management Process Improvement Procedure Development Project Management Technical Writing Effective Negotiations Vendor Management System Training Start-ups/Acquisition Integration Due Diligence Data Integrity/Quality Assurance Coaching & Development Budget Management

PROFESSIONAL EXPERIENCE ALLIED WORLD ASSURANCE COMPANY (formerly Darwin), Farmington, Connecticut 2004 Present - $2 billion worldwide property, casualty, and specialty insurance company. Assistant Vice President, United States Claims Operations - Provide strategic leadership to the claims operation and the senior management team overseeing 5 separate lines of business with 55+ technical claims analysts ; manage, and report on department budget of $7 million. - Manage all operational functions for United States Claims Operation including the claims input team, claims system, reporting, compliance, licensing, vendor m

anagement, and processes and procedures. Systems Management/Information Technology Interface: Chief interface between the IT and Claims Department; charged with oversight on the claims systems as well as managing a challenging legacy system. - Manage all business requests for enhanced technological tools, evaluate viabil ity of request by determining efficiency impacts and identifying potential risks ; present business cases and gain buy-in and approvals. - Utilize in-depth understanding of businesses and integrated systems to handle design and development of all new enhancements. Lead all required testing and qu ality assurance efforts. - Review, evaluate, and test periodic vendor releases. Complex process involves determining system and security impacts, handling testing and providing IT with change management documentation. Selected Systems Accomplishments: - Led business-critical project to select and implement original web-based claim s system during start up of Darwin (later acquired by Allied partly for its supe rior claims platform), identified requirements, solicited proposals, selected sy stem, handled customization, and managed implementation. Later, transitioned dir ect enhancement and maintenance work to IT; continue to oversee system design an d testing activities. - Recognized by external compliance auditors for reducing system auditing time i n half. - Highlight: Increased Allied's U.S. claims processing efficiency by 5 times. Le d major integration project upon acquisition of Darwin by Allied; charged with c hief responsibility to integrate two different claims operations, merge organiza tions, infrastructure, data warehouses, staff, processes, and documentation. Operations Leadership: Lead weekly strategic business planning meetings for the department management team; empower effective decision making by providing globa l business-wide data on industry trends, claims challenges, reporting and compli ance requirements, and system enhancements initiatives. Acquisition Leadership: Conduct due diligence and provide critical objective ins ight into the operations and adequacy of reserves for potential business acquisi tions; prior acquisition opportunities range up to $800 million. Reporting: Manage all reporting requests from brokers, underwriters, and claims lines of business. - Utilize in-depth understanding of disparate company-wide databases to quickly generate complex ad hoc reports for lines of business and senior managers; desig n and produce 24+ weekly, monthly, quarterly and annual reports using SQL, Cryst al Reports, Excel pivot tables, and Cognos Query Studio. Vendor Management: Effectively negotiate all outside service contracts. Selected Accomplishments: - Saved $10,000 annually by proactively re-negotiating legal provider contract; successfully negotiated contract opt out and secured new vendor that offered add itional flexibility and increased users by 50+. - Reduced fraud and gained access to insurance community losses by influencing s enior management to align with the industry and invest $100,000 to contract with ISO ClaimSearch data service system. - Negotiated Railway Claim Service (third party claims administration) Agreement for acquired casualty business; managed disputes and approved reserves and sett lements. Licensing and Compliance: Oversee licensing function, during start up phase mana ged entire process; later brought in vendor, CEU Institute, to provide employees

with an efficient, cost effective, and self service capability. - Facilitate all internal and external financial, regulatory and reinsurance aud its of the claims department. - Document all business processes and maintain all records required for strict c ompliance with regulations promulgated under Sarbanes-Oxley. Selected Accomplishments: - Ensured brand image and compliance of all customer correspondence by integrati ng correspondence templates into the claim system library. Initiated and led pro ject to design and implement a standardized and consistent paperless claim payme nt solution. - Increased claim intake capacity by 100% as well as created accountability and improved compliance; initiated and led project to convert the claim intake proce ss from paper-based to entirely paperless. Highlight: Lead on-going compliance initiative to enhance the claims system to h andle the reporting requirements of the federal Medicare, Medicaid and SCHIP Ext ension Act (MMSEA). Selected cross-functional team, selected legal counsel and r eporting vendor, and developed extensive training. TRAVELERS INSURANCE COMPANY, Hartford, Connecticut 2002 - 2004 Claims Manager - Managed 200+ file case load for large clients; handled complex, multi-jurisdic tional, high profile financial industry claims and claims against health care fa cilities and their directors and officers. - Remotely managed nationwide field claims personnel of 12 located in major citi es throughout the U.S. - Highlights: Selected to task force handling the internal reserve audit of a su bsidiary in connection with its potential spin-off and appointed to handle the r un-off of another subsidiary's architects and engineers book. PREVIOUS APPLICABLE EMPLOYMENT HISTORY HCC Global Financial Products, Claims Manager, 2001 - 2002 Chubb Specialty Insurance, Sr. Claims Analyst & Team Leader, 1995 - 2001 Great American Insurance, Claims Representative, 1994 - 1995 Aetna, Claims Specialist, 1992 - 1994 EDUCATION CENTRAL CONNECTICUT STATE UNIVERSITY, New Britain, Connecticut Bachelor of Arts in Economics, Graduated Cum Laude