S T E P H E N D E M I R J I A N Springfield, MA * sd12b12dc@westpost.

net ___________________________EXECUTIVE PROFILE____________________________ Corporate Trainer & Coach - Program Designer Fortune 100 corporate trainer and coach with a proven track record of performanc e development and organizational impact. Excels in needs analysis, recommends an d delivers strategic training initiatives in customer service call centers, sale s and HR organizations. Develops and delivers successful training and coaching p rograms for leaders and teams. Over 10 years managing teams and individuals, whi le building successful customer, client, and stakeholder partnerships. ______________________PROFESSIONAL EXPERIENCE__________________________ Corporate Trainer & Coach, Program Designer 2007 to 2010 Mark Cunningham Group Fort Lee, NJ/Santa Monica, CA Performance focused corporate training consultants. Responsible for the development and delivery of Achieve, a revolutionary perform ance program, to leaders, teams and organizations in customer service call cente rs, sales and HR Workforce Development at Verizon Wireless. * Led training initiatives in multimillion-dollar UPNY region with 100% quarterl y renewal. * Sale leaders trained named "Region of the Year" in 2008 and 2009, increasing results Y-o-Y in key metrics such as gross ads, retention, and competitive upgrades. * Delivered training programs to hundreds of Verizon Wireless directors, distric t managers, managers and front line employees in customer service call centers, sales and HR with over 90% satisfaction ratings in exit polls. * Designed and implemented needs-based content for leadership, sales and custome r service performance training courses. Produced blended training materials incl uding guides, workbooks, and presentations for classroom seminars, weekly group and 1-on-1 coaching calls, and e-learning based in instructional design methodol ogy. * Liaised with region presidents and directors, cultivating a collaborative envi ronment leading to faster identification of the regions' challenges and needs. * Collaborated with VZW HR Workforce Development leaders co-creating online cour se curriculum for implementation to approximately 50,000 front line retail manag ers. * Conducted ongoing team and leader needs analysis, creating dozens of individua lized focused training solutions per leader/team from content selection to deliv ery. * Other highlights: lowered a sales district's attrition rates by 30%, increased employee promotions, morale and accountability with up to 20% decrease in disci plinary warnings. CEO, Senior Account Executive 1997 to 2007 DPI (Dynamic Productions Inc.) Boston, MA Award-winning product marketing event company. Presided over all aspects of company growth, managing a staff of 15 employees. * Grew company to 25 corporate clients including Microsoft, Liberty Mutual, AGFA , Sharp Electronics and Iomega Corporation. * Created and staged award-winning live presentations, product demonstrations, v ideo productions and seminars for above corporations and more at large trade sho ws such as NAB, COMDEX, and CES. Awards: Best of Show: Comdex 2000, 2001, MacWor ld Boston & SF 1999-2002, PC Expo 2001, NAB 2002, WSJ 2001. * Lead presenter of award-winning presentations and requested as spokesman at ov

er 40 events, conferences and seminars. * Grew accounts 20-300% by delivering 30-100% increases in direct sales and lead generation from skillfully converting technical messages into a simple, gut-lev el connection to client products. * Cultivated 100% Y-o-Y enduring client relationships from improved ROI with inn ovative presentations garnering increased media attention and 50%-100% larger cr owds. Marketing Specialist 1994 to 1 997 Avid Technology Tewksbury, MA World leader in professional digital editing solutions for audio, video and film . Developed, managed, and delivered trainings, workshops, seminars, presentations and events for the New Media division. * Pioneered presentation innovations for Avid, including a breakthrough "real us ers show and tell" format. * Designed and presented a MacWorld expo event that generated over $250,000 in s ales in 2.5 days. * Set company attendance and sales records in the US and Europe by creating all new stage presentations and managing production for consumer video editing softw are products, Avid VideoShop and Avid Xpress. * Conducted customer service and pre-sales calls. * Led focus groups and competitive analysis, tracking and preparing data for eng ineering and management presentations. ______________________________EDUCATION______________________________ Bachelor of Arts, Communications, GPA 3.29 Loyola Marymount University, Los Ange les, CA