Sally Mamola 8565 Larkhall Circle #804E Huntington Beach, CA 92646 949-701-0746 sm12d1456@westpost.

net Human Resources Multi-State District HR Manager/HR Generalist/Trainer/Assistant Team Leader/Stor e Manager Summary of Qualifications Multi-disciplined Human Resource Manager with a proven track record of more than 15 years of administrative and hands-on retail store management experience. Su ccessful in positioning HR as a strategic business partner working with operatin g units to strengthen management processes, enable employee productivity, enhanc e reporting and forecasting capabilities, reduce costs and improve bottom-line p rofits. Spearheaded the implementation of continuous improvement systems, human performance enhancement programs and management succession review boards. Areas of Strength and Expertise * * * * * * * * * * * * * * * * * * * * HR Policies and Procedures/Employment Law Recruitment/Selection/Retention Training and Development: Direct/Store-Based Performance Management/Succession Planning Employee Relations/Arbitration/Conflict Resolution Classification/Compensation/Benefits Payroll Administration: Federal & State Wage/Hour Laws Workmanas Compensation EEO/AA compliance/Workforce Diversity HRIS/PC Proficient Retail Store Operations Management Full P & L Responsibility Start-Up/Turnaround Business Process Reengineering Sales/Merchandising/Product Management Team Building Processes/Mentoring and Coaching Customer Service Administration Budget/Accounting/Purchasing Vendor Relations Management/Partnership Project Management

Representative Achievements Human Resources * Managed human resources services for 29 stores in Nevada, Arizona and Californ ia for Service Merchandise * Served as Internal Consultant on human resources issues to Team Leader and Dis trict Manager for ShopKo * Spearheaded aBoard of Reviewa program to ensure all incoming and incumbent man agers met post-training performance objectives. Evaluated management and superv ised all in house performance salary reviews * Successfully recruited, interviewed and staffed all key management positions f or all stores * Established succession planning process * Trained District and Store management to develop effective job profiles, recru iting and sourcing techniques, and acted as a clearinghouse for external candida tes * Authored and implemented comprehensive HR training, coaching and associate rel ations programs

* Audited HR operations for legal, operational, compensation practice and payrol l system compliance Business Operations * Elevated store to No. 8 in United States out of 141 units nationwide by achiev ing record growth in new revenue * Positioned Body and Bath Department to No. 1 in company * Designated as Stores of Excellence program leader, training incoming managemen t trainees for district * Instrumental in promoting strong corporate office and store communications pro cesses Professional Experience Sales Marketing Manager; State Farm Insurance, Irvine & Orange, California; 12/2 003-12/2010 Licensed to sell insurance products for property & casualty needs and life insur ance needs. Specialize in commercial insurance both educating the client as wel l as assessing their insurance needs. Conduct seminars to educate clients on th e need for different types of insurance. Do reviews of clientas current insuran ce portfolios and make recommendations. Team Relations Specialist/Assistant Team Leader; ShopKo, Coeue daAlene, Idaho an d Bend, Oregon; 1997 a" 6/2003 Administer all human resources functions for Coeur daAlene facility. Serve as I nternal Consultant on human resources issues to Team Leader and District Manager . Established expertise in ShopKo products, systems and corporate culture. A k ey contributor to store growth, team development and customer service. Proved c ommitment to supporting district and corporate initiatives. Demonstrated experi ence in managing all aspects of front-end services, hard and soft-line departmen ts, merchandising and team member mentoring and development. District Human resources Manager; Service Merchandise, Montebello, California; 1 991 a" 1997 Managed full human resources services for 29 stores in Nevada, Arizona and Calif ornia. Exceeded all Corporate benchmarks for HR excellence. Presented staff de velopment and training to key management team. Audited stores for HR compliance . Administered labor-management relations. Developed and oversaw district succ ession plan. Store Management; Service Merchandise; Fullerton, California; 1987 a" 1991 Managed a $10 million catalog showroom. Supervised four management staff and se rved as Assistant Store Manager for monitoring and controlling all P & L activit ies. Oversaw sales, profit, inventory control, operational accuracy, personnel, training, development and staff support Store Manager; Rainbow Balloons; Tustin, California; 1986 a" 1987 Certified Occupational Therapist; Hoag Hospital, Long Beach Neuropsychiatric Ins titute; Newport Beach, California; 1981 a" 1986 Sales; Merribee/American Handicrafts; Creative Circle; Anaheim, California; 1979 a" 1982 Education St. Maryas Junior College; Associate of Applied Sciences; Certified Occupational Therapy Assistant (COTA) Continuing Education * Train the Trainer * Instructor Training in Interaction Management * Facilitator Training in Service Plus Workshop: Beyond Customer Expectations an

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Supporting Service Excellence Programs Targeted Selection Interviewing Management of Assaultive Behavior In-service Management Training P&C and Life State Insurance License

Computer Skills Microsoft Office; Word; Excel; HRIS Management Software; POS Systems References Available upon request