CARLOS ANDRADE Heliconstraat #2 Willemstad, Curacao 005999-5274574

INFORMATION TECHNOLOGY MANAGER Highly successful and extremely motivated information and communications technology expert with nearly 20 years of experience delivering innovative strategic upgrades in support of fast-paced business growth in the financial sector. Visionary strategic partner with exceptional troubleshooting skills, consistently developing creative solutions to overcome technical and organizational roadblocks. Inspired team leader with a proven track record creating high-performing IT teams through process improvement initiatives and hands-on training. Creative and well organized, delivering exceptional performance under challenging circumstances. Driven to continuously search for operational and financial enhancements that can improve overall operations and boost profits.

Innovation Business Performance Creativity Efficiency Team Building Finance Programming Operational Enhancement Analysis Management Systems Integration ATM/POS/Interchange Network Troubleshooting Budget Oversight System Upgrades Project & Program Management Hardware/Software Implementation Technology Integration Technical Team Leadership Rapid Application Development Relational Databases

PROFESSIONAL EXPERIENCE GIROBANK * Willemstad, Curacao * 2004-Present International financial institution providing a wide range of banking services. ICT Manager

Lead operations of ICT division, spearheading numerous ongoing critical projects-including hardware and software upgrades, information security implementation, and multiple interface innovations. Oversee the development, maintenance, and realization of every component related to IT infrastructure. Maintain constant communication with all bank branches to ensure proper functioning of ATM and POS networks, and provide rigorous oversight of End-ofNight process. Organize and train ICT team to continually improve efficiency and productivity. Partner with all key contributors-including General Operations Manager, marketing, distribution channels, card center managers, and third party vendors-to create optimal solutions throughout technology/operational upgrades. * Greatly improved technical staff productivity by implementing innovative communication mandates for colleagues and leading weekly troubleshooting meetings. * Led major upgrade of I-Series (AS/400) mid range computer system-from Power 3 to Power 5-in one weekend. * Spearheaded Bonaire Dollarization project, converting all accounts from Netherlands Antillian Guilder to US Dollar. * Created first internal Help Desk Service, to improve system-wide user performance. * Developed and implemented automated workflow for loan requests. * Introduced GPRS POS service, SMS/Mobile banking, transaction alerts, and SMS printer service. * Oversaw planning and implementation of all Retail Banking Host system enhancements. * Led technical opening of new branch on the island of Bonaire connecting to host system in Curacao. * Spearheaded implementation of ATM and POS interfaces between the host banking system and Mastercard, Evertec and Cashnet (A Curacao based ATM/POS network) CONSEIN * Caracas, Venezuela * 2004 Consulting firm specializing in payroll and money market systems. Project Leader Recruited to lead analysis, development, and implementation of systems with Power Builder and SQL Server 2000, in extremely limited timeframe. Converted and mapped existing financial system to ensure seamless operational transition. Selected all hardware and software, and personally oversaw execution of test scripts. * Exceeded exacting client demands for implementation of-and subsequent adjustments to-Screens and Reports across a wide array of modules. BANCO MERCANTIL * Caracas, Venezuela * 2000-2002

Prestigious financial institution based in Venezuela. Coordinator Provided leadership to ensure seamless transition throughout complex acquisition process resulting from the purchase of Interbank. Led highly successful initiative to recover historical tax data. Established life cycle of products, managed updates, scheduled training sessions, and provided close oversight for execution of test scripts. * Boosted automatic cash control effectiveness throughout branches by implementing application called OPTICASH. * Delivered conversion of 3 million customers and nearly 100 new branches in one weekend. INTERBANK * Caracas, Venezuela * 1993-2000 Financial institution based in Venezuela IT Manager - Systems Analysis and Programming Directed team of IT professionals and coordinated all details of Unisys and Tandem Mainframe systems. Conducted routine maintenance and critical upgrades of software and hardware. Performed extensive analysis and troubleshooting in order to develop innovative solutions to technical issues and boost system performance. Developed efficient and cohesive IT team, establishing standards of conduct, scheduling training sessions, and encouraging open communication. * Directed implementation of Base24, requiring close communication with US-based partners. * Led numerous data conversions throughout acquisitions of over 3.5M customers. * Developed countless new products and product upgrades to enhance and streamline operations. EDUCATION Bachelor of Computer Science University Alejandro de Humboldt * Caracas, Venezuela Associate of Computer Science Nuevas Profesiones Technological Institute * Caracas, Venezuela TECHNICAL EXPERTISE Windows PC and Servers MS-SQL My SQL Oracle PL/SQL Developer 6i Java IBM AS400 with DB2

RPG DFU SEU SDA SQL Unisys Mainframe Clearpath and A Series LINC14 COBOL DMSII WFL CANDE MARC Power Client Visual Basic and Power Builder Tandem Mainframe with Base24 and TACL ERGO IBM Servers (Power 3, Power 5, Power 7) ICBS 7.2 (Signature Solution) Alchemy 1.5 InternetBanking S1 Postilion (for ATM/POS control and settlement) LANGUAGES English Spanish Papiamentu (Read and Listen good)