Dennis Gregoire 170 Walker Street Manchester, NH 03102 (603) 391-2155 draxcom@comcast.

net ________________________________________________________________________________ ______

2/28/2011 ATTN: Human Resources Re: Claims Adjuster/Auto Damage Appraiser

To Whom It May Concern: In response to your recent search for a Claims Adjuster/Auto Damage Appraiser, Collision Repair Estimator, I am respectfully submitting my resume for your revi ew. I have been searching for such an opportunity in this area, and I am confide nt that my background is consistent with your requirements. Of particular note, Please consider the following: For over 30 years I have owned, managed and operated an Auto Body & Mechanical R epair Shop & most recently, an independent Auto Damage Appraisal Service. The fo cus has been customer service, providing accurate collision repair & mechanical repair estimates, coordinating repairs, insurance claims and financial informati on between customers, the insured and insurance company claims adjusters. As a s ole owner / operator, I have managed all office and financial task along with pe rforming all auto body and mechanical repairs. This has given me a great deal of experience and extensive knowledge in collision damage appraisal / estimating a nd the use of related software programs along with the damage repairs thereof. I attribute much of my success to insuring excellent customer service, communica tions and adaptability, in a resourceful, informative and resilient manner. If y ou are seeking a knowledgeable Auto Damage Appraiser who is career committed and dedicated to achieving total success, then please consider what I have to offer . Thank you very much for your time and I look forward to meeting with you to disc uss this opportunity further.

Respectfully

Dennis Gregoire

Dennis Gregoire 170 Walker Street Manchester, NH 03102

(603) 391-2155 draxcom@comcast.net ________________________________________________________________________________ ______ Objective: To obtain a professional position as a Claims Adjuster, Automobile Damage Apprai ser, Property Damage Appraisal or similar related field in the insurance industr y which would allow utilization of 30 years extensive experience and a broad ran ge of training and education. Professional Experience: (Owner) DRG Appraisal Services, Manchester, NH 2009-Present * Manage and operate an independent auto damage appraisal service on a full & pa rt time basis. * Accept appraisal assignments from insurance companies and third party appraisa l companies. * Perform field inspections on damaged vehicles, (collision & liability claims). * Take photos of damaged areas of vehicle, gather all data, write appraisal, sub mit all data, reports and estimates electronically to insurance companies using various uploading software. * Perform ACV in total loss cases and submit autosource data along with complete d appraisal. * Proficient in ADP Pen-Pro, ADXE estimating software along with ICMS and Dashbo ard uploading software and other systems such as CCC Pathways and Mitchell syst ems. (Owner) Shop 1 Auto, Manchester, NH (www.shop1auto.net) 1980-2009 * Manage and operate an auto repair shop, performing all auto body and mechanica l repairs. * Prepare all Collision Repair Estimates utilizing various estimating software p rograms along with ALLDATA service invoice and information programs. * Coordinate between insurance adjusters, customers and/or the insured on insura nce claims. * Manage all financial aspects of the shop and office, to include accounting, sc heduling, inventory, time and labor management, repair orders, invoicing and pro vide excellent customer service. Oak Tree Development, Henniker, NH 1985-1990 * Owned, Managed and Operated a real estate development company. * Engineered and developed multi unit and single-family residential real estate projects. * Duties included, human resource management, supervising work crews, producing all site engineering, environmental and structural design drawings, quantity tak e off & project cost estimates as well as all financial management. * Performed the excavation, site preparation and also worked with the crews in a ll the related residential construction trades in accordance with local and stat e building codes. Combined Insurance Company of America, Chicago, IL 1978-1980 * Licensed Life, Accident & Health Insurance Representative - trained in Chicago , I gained an extensive knowledge and understanding of the types of policies in the insurance industry. * This, one month long training class, fostered inspiration to action, activity knowledge, knowhow and professionalism in managing claims, sales and customer se rvice with confidence.

Related Skills and Qualifications: * Management and Operations of auto body repair and a real estate development bu sinesses * Qualified and experienced in preparing auto damage appraisals for insurance cl aims * Uniquely skilled in fabrication, welding, machine work, mechanical and auto bo dy repair * Proven ability with quality customer service promoting growth and repeat busin ess Education: (over 6 years post secondary education in total) * A.S. Architectual Engineering Technology NH Technical Institute 1976-1978 Concord, NH G.P.A. 3.25 Deans List * A.S. Computer Science (Programming) Hesser College 1993-1996 Manchester NH G.P.A. 3.55 Deans List * 45 Credits A.S. Business Management and Accounting 1993-1996 Hesser College

Other Education: * DelDotto Real Estate Investment Institute, creative financing, negotiations 1982 * Boston Trading Academy, professional trading classes, Direct Access Trading 2007 * NH Technical College, NH State Real Estate Law, classes for licensing 1987 * NH Technical College, Residential and Commercial Income Property Appraisal 2005-2006

Military: United States Air Force, Columbus AFB, MS 1974-1976 * Site Development Specialist - design drafting, managing base master plans, bui lding design, surveying, base urban projects, highway and other and civil engine ering projects. Interest and Hobbies: * Musician- Sing, play Drums, Guitar, and Keyboards. * Audio Engineering- Stage Production & Management, Setup & Operation. * Fabrication- Steel & Light Metal Design & Fabrication.....Build Anything! * Restoring Classic Cars, Building Custom Rods, Motorcycles and Race Cars. * Day Trading Stocks and Options and occasional Real Estate Transactions. References And Additional Supportive Materials Available Upon Request