HOWARD THOMPSON 2510 Rosy Billed Road, #116 (704) 763-4833 Charlotte, N.C. 28262 ht128f06a@westpost.

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VALUED OFFERED More than 12 years' experience encompassing operations, employee training, labor /management relations, policy/procedure development, production and process impr ovement. Core competencies: o Skilled problem solver: effective listener and facilitator in conflict resolut ion. o Competent public speaker and experienced trainer, with ability to present to m anagement, professional engineering/technical, and production/trade groups. o Industry knowledge of human resource issues, such as employment law, recruitme nt and selection techniques, employment compensation and benefits, and performan ce management. WORK HISTORY WITH EXAMPLES OF RELATED PERFORMANCE WAL-MART - Charlotte, N.C. 9/07-12/10 Assistant Manager Served as management troubleshooter (HR Trainer) traveling to various stores to rehire and retrain employees (3/09-10/09). Evaluated 3,500 applicants; hired 600 employees for two stores. Conducted background and reference checks, coordinate d drug testing and identified skill sets. For three of these months, set up new stores and then assigned (10/09-12/10) to manage lowest-performing store in dist rict (Albemarle, N.C.). Payoff: * Rebuilt team and gained buy-in from associates for company's vision. Provided one-on-one and hands-on training, assigning another employee to oversee a new hi re. * Increased customer count from 4,500 to 5,200 within first six months. Average sales per customer grew from $37 to $42. Met company's customer satisfaction goa ls (98.5%) six consecutive months based on customer survey. Achieved store's fir st perfect audit, five of last months in position. Managed operations of six profit centers or departments, with direct responsibil ity for team production, sales, customer service, merchandising, product placeme nt, inventory control, as well as hiring, training and development of associates at Charlotte-area stores. Oversaw team of 55, including six supervisors, from 9 /07-3/09. Acted as store manager twice weekly to ensure security of night operat ions. Payoff: * Increased monthly sales by 30% (2008 over 2007), from $900,000 to $1.2 million . Restructured shelf allocation to improve product positioning and flow. * Exceeded profit percentage goals by 3% (average within six departments) throug h expediting product movement and reducing waste within highly perishable areas. * Improved grocery ranking (within the six perishable areas) from #225 to #97 am

ong 3200+ stores nationwide. Sales in my areas eclipsed $1million monthly, first time in the store's five-year history. * Achieved store's first perfect monthly food audit, attaining objectives in tem perature control, sanitation, food preparation, and product handling. Consistent ly maintained this level. * Ranked #1 produce department among approximately 85 stores in N.C. within most recent (September 2007 -June 2008) rating period. Criteria: sales and merchandi sing presentation. * Created and implemented cross training, improving interaction among a multicul tural (French, Hispanic, Indian, Moroccan, Thai, Vietnamese) employee community. Built a cohesive unit, instilling a spirit of teamwork, mutual understanding, a nd accountability. * Recruited and trained associates who have been promoted (including two to Assi stant Manager and seven to Department Manager). * Created nine new positions (team grew from 46 to 55) that were justified by sa les/growth. Howard Thompson page 2 RADIO SHACK - Charlotte, N.C. 1/07-9/07 Assistant Manager Managed store with $1 million in annual sales for this specialty retailer. S upervised staff of seven. * Observed and trained associates in sales techniques. Payoff: Played pivotal ro le in sales growth during this period, improving store's ranking from # 3 to # 1 in the Charlotte district (10+ stores). GENERAL MOTORS (GM) - Groveport & Columbus, Ohio 1997-2006 Outbound Shipping Clerk (1/01-4/06) Fulfilled, packed and shipped customer orders. Prepared shipping documenta tion. * Employee Performance Training: Instructed employees in more efficient packing procedures and shop policies. Provided one-on-one instruction. * Team Leadership: Represented department in monthly "roundtable" meetings to re commend a number of process/performance improvement efficiencies. Personally rec ommended redesign of adhesive labels (i.e., color coding) to facilitate selectio n process. Payoff: Reduced error rate by more than 33%. * Policy & Procedure Documentation: Recommended solution and prepared report to document labor cost savings and process improvement for re-labeling. Payoff: Pro posal was selected for implementation plantwide. * Labor Relations Management: Favorably managed labor/management relations, serv ing as alternate union steward for the United Auto Workers (UAW). Acted as liais on to mitigate disputes involving safety, tardiness, absenteeism and alcohol/dru g abuse, among others. Authored and filed formal complaints according to UAW byl aws.

PRODUCT ASSEMBLER (10/97-1/01) Tested, assembled and prepared products for shipping. Repaired and reassembled defective products at other manufacturing facilities nationwide. * Employee Instruction: Trained new employees in the assembly of the power slidi ng van door, a new and innovative product. Personally demonstrated procedures. * Performance Productivity Improvement: Selected by senior plant engineer to ser ve as subject matter expert, (SME) traveling to other GM test sites to repair an d replace module. Also worked with an engineer from the corporate training cent er to help redesign production assembly process for van doors. Payoff: When my s uggestions were implemented, production volume improved 3-fold, from 80 units to more than 240 units per day, virtually eliminating downtime and scrap. Won Perf ormance Award for enabling interrupted production. * Team Leadership: Led discussions to affect process improvement in assembly, pa ckaging and development of job descriptions. Rewrote sections of policy/procedu re manual. EDUCATION: B.S., Business Administration - Ohio Dominican University, Columbus, Ohio, 2005 Human Resource Generalist Certificate (HRGC) - UNC-Charlotte Office of Continuin g Education in partnership with Charlotte Area Society for Human Resource Manage ment (Charlotte Area SHRM) and American Society for Training and Development (AS TD). Eight-week program includes five core and three elective courses, 9/06-1/07 .