STEPHEN M. HOSTETTER 120 Oakview Avenue, Pittsburgh, Pennsylvania 15218 412.244.0337 412.389.4102 steve15218@comcast.

net

QUALIFICATIONS PROFILE Pursuing a challenging career opportunity that would effectively utilize outstan ding work ethic, management skills, and broad customer service skills.

CORE COMPETENCIES Technical Expertise Customer Service Problem Resolution and Decision Making Sales Administration

RELEVANT PROFESSIONAL EXPERIENCE Stereo Recyclers, Pittsburgh, PA Owner / Manager ~ Jun 2002-Present Effectively diagnosed problems and repaired loudspeakers and minor elect rical problems Adjusted, repaired, and replaced speaker components and parts to correct defects and ensure proper performance Ordered inventory and replacement parts for speaker repair work Managed eBay PowerSeller with 100% customer approval rating Accurately wrote product descriptions for website listings for easier sa les United States Postal Service, Warrendale, PA Casual Mail Clerk/Handler ~ Nov 2009-May 2010, May 2006-Dec 2007, Nov 2005-Jan 2 006 Responsibilities related to the processing of Bulk and Priority mail Self-employed, Pittsburgh, PA Construction Worker ~ Nov 2004-Nov 2005 Executed various home remodeling tasks, such as framing, roofing, wood t rimming, electrical wiring, plumbing, flooring, and painting; as well as drywall installation and finishing, plaster repair, replacement door and window install ation, and soffit and fascia installation Demonstrated expertise in utilizing a wide variety of power tools, along with vast majority of hand tools Exhibited skills in electrical and pipe soldering along with reading blu eprints Crown & Covenant Publications, Pittsburgh, PA Business Manager ~ Jan 1990-Nov 2003 Effectively managed monthly periodical mailing and regular promotional m ailings; conducted selection, purchasing, and maintenance responsibilities for s ales and office as well as shipping supplies inventory

Assumed full responsibility in handling accounts payable and receivable Ensured monitoring of outsource collection activities for overdue balanc es owed by customers Purchased and sold advertising Developed promotional program for virtually no cost, significantly incre asing the magazine circulation by 5% Worked well in supervising and organizing annual physical inventory Effectively conducted negotiation of terms for distributing the company s publ tions through another publishing firm Crown & Covenant Publications, Pittsburgh, PA Business Manager ~ Jan 1990-Nov 2003 - continued Determined and utilized free source for free-packing material, successfu lly helping the shipping department save hundreds of dollars annually Ensured planning, organization, and operation of book tables for local a nd national events Functioned effectively in developing and implementing training program f or shipping and receiving employees Efficiently designed telephone promotional programs for customer service representatives Conducted training to staff in utilizing PIMS inventory/invoicing progra m Ensured compliance with editorial and publishing deadlines of staff and contributing writers Professionally trained customer service representatives in handling cust omer needs and complaints Proactively participated in the interview and personnel selection proces s of office, along with shipping and receiving staff Demonstrated expertise in direct management of the most difficult custom er service complaints Effectively solved customer problems along with shipping service represe ntative problems when items were lost or damaged in shipping Granted service in purchasing customer needs on various business locatio ns and through telephone and Internet Accurately wrote product descriptions for website and catalog listings f or easier sales Independently worked under pressure or as a team member as necessary in an orderly and dependable fashion

Reformation Life Bookstore, Pittsburgh, PA Bookstore Manager ~ Jan 1985-Dec 1989 Developed and implemented business plans for creating, establishing, inc orporating, and financing a non-profit religious bookstore Developed sales accounts with several of Pittsburgh s largest Protestant churc Successfully developed special 5% sales incentive program to secure, ret ain, and encourage church curriculum sales Individually delivered large curriculum orders to churches to facilitate closer contact with church staff members and purchasing agents

EDUCATION Master of Arts in Religion Seminary, Philadelphia, PA Bachelor of Arts in Education ayne, Fort Wayne, IN Westminster Theological Taylor University Fort W

CERTIFICATION Loudspeaker Reconer ~ Professional Loudspeaker Reconers Association Certifies adherence to professional industry standards

TECHNICAL SKILLS Microsoft Office Suite: Word, PowerPoint, Excel eBay Powerseller