EXECUTIVE BRIEF

Sophisticated business executive with impressive track record for designing and
executing strategic, financially efficient IT operations, architectures and infr
astructures-resulting in operational excellence on an enterprise level. Proficie
nt at identifying, engaging and creating dialogue among key stakeholders to defi
ne and execute successful technological architecture plan(s). Proven expertise f
or substantially reducing operating costs, implementing best practices, and buil
ding strong, collaborative teams, while aligning business culture/objectives wit
h overall goals.
PROFESSIONAL HISTORY
Wellpoint/Anthem BC/BS 10/2006 - 08/2009
Director, Program Management/Enterprise Governance
* Accountable for the successful oversight of Enterprise Governance standards fo
r the prioritization, planning & execution of the IT Program Portfolio for Pla
tform Consolidation, IT Foundational & Mandates
* Leading the successful oversight & delivery of Mandate Programs meeting compli
ance standards for Wellpoint
* Ensure that Project Management Methodology standards are adhered for project e
xecution and delivery
* Drive operating best practices for Enterprise Governance and reporting optimiz
ation
Director, Regulatory & Compliance
* Accountable for the successful management of all Compliance, Regulatory and Au
dit Remediation programs for Comprehensive Health Solutions and Consumer Innovat
ion divisions. [HIPAA, Security, NCQA, Disaster Recovery, Human Resources Develo
pment Tracks, and Mandates such as BCBS Association Requirements]
* Managed all Internal/External Audits for CHS and eBusiness that encompasses S
arbanes-Oxley, SAS 70, and IT Security General Controls.
* Other management responsibilities in program management for CHS as requested
Director, Program Management Office & Chief of Staff
* Designed and Executed Program Management Office for the eBusiness Division by
recommending resource needs, operational changes and aligning with other busines
s units
* Served as eBusiness' representative on the newly created Enterprise Governance
Model Designed and Executed in 2007
* Created standards around operational processes that impact the efficacies of t
he eBusiness Program
* Assessed, solicited and built a robust team to support the budget activities a
round accurate project life cycle tracking
* Designed and Executed Monthly Portfolio Review Sessions for the project teams
within eBusiness
* Organized and Orchestrated Resource Development Events for the eBusiness Leade
rship Team & drove associate satisfaction scores up by 5%
* Managed overall fiduciary responsibility for managing the eBusiness Budget to
the Plan of Record [86M]
* Served on the Business Governance PMO Committees representing eBusiness' inter
ests to align with enterprise objectives
* Served as eBusiness' Communication liaison for Product Releases
* Continually drove quality assurance in the eBusiness program to streamline ope
rations
* Served as the eBusiness Chief of Staff supporting all divisional associates by
communications, career development programs and as the HR Liaison for key messa
ging.
* Planned, developed and executed Bi-Annual Strategic Summit Meetings for eBusin
ess program for effective leadership and team building communications.
Yale University Health Services 1/2000 - 09/2006
Senior Information Technology Director
Engaged to create and execute 5-year strategic, technological "vision" plan, inc
luding "disaster recovery" plan for
Business contingency.
Primary Objective:
Perform assessment of current Health Plan/Health Services for human resource ass
ets, technical culture, business processes, quality environment and systems map
to convert from a paper system to an Electronic Medical Record and patient self-
service portals.
* Conducted formal interviews with IT employees, clinical and administrative man
agers, senior management and other key personnel-evaluated and assessed required
business solutions.
* Studied internal culture and perspectives to clearly understand system needs,
i.e. automation, new/modified systems, dysfunctional systems and data requests-d
eveloped "gap analysis".
* Analyzed data and developed technical strategic plan, including systems archit
ecture/road map-developed comprehensive budget including hardware estimates, res
ource allocation, new technology development, and project plan development/estim
ates.
* Presented strategic plan to decision-makers, discussed risks and implications
of change, communicated estimated costs and timeframe, and solicited both commit
ment and sponsorship.
* Developed RFP process and content, evaluated vendors, allocated resources, pro
jected plan estimates and negotiated contract terms.
* Implemented training/mentoring programs to support and prepare IT & clinical s
taff for catalytic change and future growth.
* Managed simulation training, testing, project meetings and routinely communica
ted project status to stakeholders and sponsors-provided budget and scope review
s to ensure project(s) complied with established constraints.
* Reviewed and presented project(s) outcome to senior staff and IT personnel, sh
ared project successes as well as limitations, and documented "best practices" f
or future project(s)
* Partnered with Medical Records on the program assessment and deployment for Ma
nagement of Information standards for "Joint Commission on Healthcare Organizati
ons" Accreditation earned in February 2005.
* Served as IT representative for YUHS for the HIPAA Privacy and Security Rule o
f 1996.
Budget Steward: Negotiated $520K license savings in OS upgrade, 50% reduction in
support fees, and $768K savings in new software licensing fees. Incurred estima
ted $100K soft savings due to staff cross training. (IT budget management repres
ents 2.2% of organization's total expenses).
New System Implementation & Deployment: Electronic Medical Record, Clinical & ED
I interfaces with Healthcare delivery system, ProcureIt, TrackIt, Patient Portal
and TechRx/McKesson's Pharmacy Management System. Additionally, designed & dire
cted an integrated Disease Population application within the EMR.

Community Health Plan of Ohio 7/96 - 8/99
Director, Management Information Systems
Recruited to direct IT leadership and vision for newly formed group of 14 rural
community hospitals organized into Physician Hospital Organization, licensed as
Federally Qualified Health Maintenance Organization.
* Designed, negotiated and directed Wide Area Network project connecting 14 enti
ties using Frame Relay technology-established software and PC standards for conf
iguration and operating procedures.
* Co-chaired application and implementation for Medicare HMO license. Streamline
d operations by developing EDI interface for inpatient services and electronic a
pplication for potential members.
* Supported efforts to become accredited by NCQA (National Committee on Quality
Assurance Accreditation) by developing audited HEDIS reporting standards, includ
ing library of notification letters to members regarding health checkpoints for
preventative care based on age/sex.
* Build and develop comprehensive IT organization to support rapidly growing bus
iness model covering membership in 44 Ohio counties.
* Assess and redesign claims processing application to manage distributed networ
k-ensure compatibility with future product expansion, i.e. Medicare
* Budget Steward: Reduced overall operational costs by 30%.
* Honors: National recognition in U.S. News & World Report for Health Employer D
ata Information Set standardization. Recognized in Hospital and Health Networks
Magazine as Health Plan Innovator Award nominee for WAN implementation-CHPO reco
gnized as one of the most technologically sophisticated health plans in nation.

Hometown Health Plan 3/91 - 7/96
Director, Information Resources
Managed and directed IT infrastructure for $60MM statewide insurer.
* Pioneered, directed and managed all IT operations and strategies-plan membersh
ip tripled and eight new product lines were developed and offered to employer me
mbers.
* Planned, designed and directed IT expansion resulting from procurement of seco
nd operations facility.
* Developed ancillary support systems for unique business lines, i.e. Workers Co
mpensation, Exclusive Provider Organizations and Dental Insurance.
* Supported initiative for NCQA accreditation-developed HEDIS reports for nation
al data reporting.
Budget Steward: Business lines tripled in growth. IT budget remained consistent
at 3% of operating expenses.
Honors: Nominated by Hometown Health Plan for
"Woman of the Year Achievement" in 1994, 1995 & 1996 -sponsored by Reno, NV Cham
ber of Commerce. Nominees recognized for outstanding professional and community
contributions.
PRIOR EXPERIENCE
International Game Technology / Reno, Nevada - Manager, Computer Operations -
July 1984 - July 1989
John Ascuaga's Nugget / Sparks, Nevada - Programmer/Analyst - July 1982 - Jul
y 1984
Steve Ivy Rare Coin Company / Dallas, Texas - Director, Computer Services - J
uly 1980 - March 1982
Kaufman & Broad, Inc / Los Angelos, California - Lead Data Operations - June
1977 - June 1979
U.S. Army / Hoescht, Germany - Specialist E-4/Team Leader - Morse Code, Teletyp
e & Radio Operator
June 1974 - June 1977 * Honorable Discharge
EDUCATION
Albertus Magnus College
Business of Science, major: Business Management
Magna Cum Laude [GPA: 3.81]
IT TECHNOLOGY EXPERIENCE/EXPERTISE
* Electronic Data Interchange Development (EDI ANSI X.12)
* Clinical Interface Development (HL7 Standard)
* Voice Recognition Software, i.e. Dragon Naturally Speak
* Interactive Voice Recognition
* Web Design (Cultural Sensitivity, Handicap Access & Navigation- Ability, HON S
tandard (healthcare on the Net)
* Diversified & Complex System Management
* Electronic Document Management & Optical Character
Recognition Software
* Network Topologies for interoperability of systems
MANAGEMENT/Leadership
Team Building, Mentoring, Change Agent & Consensus Builder
QAR/CII: Quality Assurance Reviews, Quality Improvement
Government Compliance Programs: HIPAA, Medicare, Workers' Comp
RFP Development, Contract Negotiations & Procurement
Expert Project Management Methodologies
Budget Preparation, Justification, Monitoring & Expense Reduction
Cost Containment & Strategies for IT ROI
Policy & Procedure Development
PROFESSIONAL AFFILIATIONS
Health Information Management Systems Society
ISACA [International Systems Audit & Control Association] Hartford & Internation
al Chapter Membership
PMIC Chapter, New England
Certified Professional In Healthcare Management Systems [CPHIMS]-HIMSS awarded.