Kyle Belcher (C) 812-499-7484 106 Walnut Street * Rockport, IN 47635 kb13c72c0@westpost.

net AUTOMOTIVE MANAGER PURCHASING *B2B& B2C SALES* INVENTORY 20+ years' experience as an automotive leader with strong skills in operations, logistics, sales, marketing, inventory management, and customer relationship man agement. Broad experience in all aspects of manufacturer and retail operations management. Direct experience with dealership operations, both parts and liaison to service. Strong verbal and written communication skills with the proven abil ity to negotiate cost savings and interact effectively with all levels of manage ment, vendors, staff, and customers. Main area of focus has been to improve pro fitability, provide exceptional customer service, retain customers, maintain inv entory and anticipate future needs. CORE COMPETENCIES * * * * Negotiation * Warranty Knowledge * B2B Wholesale Consumer Relations * Product Knowledge * B2C Retail Business Partner * Cost Control * Forecasting Vendor Relations * Team Development * Inventory Management (ADP & RR)

PROFESSIONAL EXPERIENCE DON MOORE CHEVROLET CADILLAC, Owensboro, KY January 1991 - October 2010 Don Moore Chevrolet Cadillac is a car dealership in the Tri-State area operating under the Moore Automotive Group and has been in business since 1919 selling ne w and used vehicles. The group of dealerships currently sells over 2200 new vehi cle annually and over 2300 used vehicles. Over 5500 people go to the Moore Autom otive group annually for service and they are serviced by the 180 Don Moore empl oyees. Parts Manager (May 1993 - October 2010) Responsible for managing Don Moore Chevrolet Cadillac dealership's Parts Departm ent with a team of 4. Day-to-day operations included hiring / supervising parts personnel, forecasting inventory, keeping up to date on manufacturer warranty a nd policy procedures, sales for the department, order intake for parts departmen t, summarizing jobs for technicians, and back office administration. Liaise wit h sales, service and body shop and recommend sales promotions and work together on customer orders. Stayed abreast on all inventory, features / accessories and how they would benefit customers. Consistently grew business by exceeding sale s, payroll and profit targets. Monitored and managed inventory and ensured maxi mum profitability and availability. Maintained high standards of customer servi ce to customers and internal departments promptly handling all customer and team member concerns. * Reduced inventory obsolescence to less than 2% over 12 months. Inventory turn rate of 3.5 true turns per year. * Drove revenues for wholesale sales to $20,000-$50,000 month-over-month and ret ail sales to $10,000-$15,000 month-over-month through strong relationships with internal and external body shops & customers, ensuring parts were provided in a timely manner, and having parts stocked when promotions were running. * Maintained proper inventory amounts for over $250,000 worth of parts and 8,000 SKU's. * Analyzed market trends to ensure parts / accessories were properly stocked for new and used vehicles to boost parts / accessories department revenue. Negotia ted lowest pricing with vendors when ordering parts. * Assisted in coordination of loss control prevention and yearly inventory manag ement controls by performing yearly inventory audits in Parts / Accessories Depa rtment. Maintained and protected assets resulting in 3% or less loss. * Achieved customer service index (CSI) scores of 90% resulting in increased cus

tomer retention of 65%. * Examined expense controls for payroll, advertising, and policy work to make ce rtain they were within monthly budget resulting in a gross profit for the depart ment. * Partnered with GM Field Operations Manager and the Parts Distribution Warehous e when there were issues with obtaining parts, lost parts and customer escalatio ns. Awards: * Most Valuable Employee, 1993 * At least 5% over target from prior year's goals, 14 of the 17 years as a manag er. * GM Mark of Excellence, 2008. Awarded only to the top 2 dealers in 20 grouping . * Accessory Purchase / Sales (sold $13,000 over target), 2010 Computer System Admin / Car Rental Manager (January 1991 - May 1993) Oversaw car rentals to consumers and service rentals for the dealership. Respon sibilities included qualifying customers within rental guidelines, maintaining m aintenance and claim logs on each vehicle, and submitting claims for rental dama ges. In addition, supported dealership computer hardware and software to end us ers. * Ensured stem, the included * Managed computer operations were maintained for the Rentals and Rentals ERA sy GM Parts Ordering System, and troubleshooting hardware problems. This security controls, password setup, and employee access. $20,000-$35,000 in car rental sales per month.

PRIOR EMPLOYMENT Don Moore Chevrolet-Cadillac, Rental Manager / Used Car Salesman, Owensboro, KY, May 1990-May 1993 Riverview Pontiac Nissan, Car Salesman, Owensboro, KY, April 1989-May 1990

EDUCATION & PROFESSIONAL DEVELOPMENT * Managing Parts Department, GM Training, 2010 * Dealing with Diverse Customers, GM Training, 2010 * Forklift Certification, KY, 2010-2011 * HAZMAT Certification, KY, 2010-2011 * B.S. Marketing and Business Administration Minor Economics, University of Sout hern Indiana, Indiana, 1987 (scored at 97th percentile on ACT-Comp exam against 40,000 other senior year students)