Dear Recruiter, I have recently completed my MBA at Strayer University. I finished graduate scho ol with a high GPA of 3.

83 while working full-time which demonstrates my ability to learn quickly, easily grasp complex concepts, assume increased levels of res ponsibility and complete assignments independently or as part of a team with a h igh level of performance. Previous to entering graduate school I also completed a series of classes to get a certificate in Human Resources Management. The classes extensively taught on the full recruiting process, benefits, employment labor laws, compliance, and ta lent management. Due to my seniority and high level of achievement at Wachovia, I have been asked to help train new hires as well. I also offer a Bachelor of Arts degree in Spanish along with 8 years of experien ce servicing Spanish- speaking customers by phone, in person, and via email. My experience working in Wachovia's busy call center has developed a sense of urgen cy to complete each task quickly and thoroughly. In the call center it is a must to multi task, resolve customer issues, and meet daily, sometimes hourly, deadl ines. I am excited about new career experiences while helping a prestigious company su cceed. I am very ambitious and determined to apply my acquired knowledge and pas t work experiences to fill a new position. I also look forward to gaining more e xperience in the HR field. Thank you in advance for your time. Please do not hes itate to contact me if you have any questions. Sincerely, Jennifer Grant

Jennifer Grant 6510-E Four Winds Lane Charlotte, NC 28212 jg13d1da6@westpost.net (704) 277- 9848 Education MBA with concentration in Human Resources - Strayer University (2010) Graduated with Honors, 3.83 GPA Alpha Chi National Scholarship & Honor Society Certificate in Human Resources Management - Central Piedmont Community College, (2007) B.A. in Spanish -University of North Carolina at Charlotte (2008) Certificate in Translation Spanish/English (2003) Employment History Bilingual- Senior Global Funds Transfer Specialist- May 2005- present Wachovia/ Wells Fargo Bank -Call Center - Formally trained associates within the wire transfer department; all of whom r eceived permanent placement at Wachovia.

-Provide exemplary customer service for the initiation of International and Dome stic funds transfer along with basic customer inquiries. - Maintained an average on 220 seconds or less per phone call; contributing to l ow abandon call rate of 8.8% on the English line and 5.7 % on the Spanish line. - On yearly review, received the highest possible manager rating of "Exemplary P erformance" (2009) for achieving and sustaining a quantitative goal of 501 daily average points, (processed over 57,500 transactions) and exceeded the quality g oal with a low, 1% error rate. - Investigate and resolve exception items - Perform verify callbacks, various forms of data entry, filing, balancing and r econcilement routines and perform account and system maintenance. Teachers Assistant Joseph W. Grier, (Aug 2003- June 2004) - Teach literacy lessons; Assist the teacher in creating lesson plans; manage be havioral issues; communicating with parents/ guardians. Bilingual Front Desk Receptionist YMCA June 2001- 2004 Answer multi- line phones in regards to membership services, benefits, several p rograms and payments. Membership Sales; Handled payments; Conducted facility tours Interpreted Oral and Written Spanish. Managed the mailing list; Performed general office duties, and miscellaneous pro jects which provided administrative support to the Executive Director Skills Computer Skills: PeopleSoft, Advanced Mainframe/Rhumba, AIX, Lotus Notes, AS400, Needles program, Microsoft Office, Ability to perform web-based research and cr eate case management files in HR software Bilingual (Spanish/ English)