ABOUT US

Maruti Suzuki India Limited (MSIL, formerly known as Maruti Udyog Limited) is a subsidiary of Suzuki Motor Corporation, Japan. MSIL has been the leader of the Indian car market for over two and a half decades. The company has two manufacturing facilities located at Gurgaon and Manesar, south of New Delhi, India. Both the facilities have a combined capability to produce over a 1.2 million (1,200,000) passenger car units annually. The company plans to expand its manufacturing capacity to 1.75 million by 2013. For this the company will be investing around Rs. 60 Billion (Rs 6,000 Crores) over the period till 2013. The company offers a wide range of cars across different segments. It offers 14 brands and over 150 variants - Maruti 800, people movers, Omni and Eeco, international brands Alto, Alto-K10, A-star, WagonR, Swift, Ritz and Estilo, offroader Gypsy, SUV Grand Vitara, sedans SX4 and Swift DZire In an environment friendly initiative, in August 2010 Maruti Suzuki introduced factory fitted CNG option on 5 models across vehicle segments. These include Eeco, Alto, Estilo, Wagon R and Sx4. In fiscal 2009-10 Maruti Suzuki became the only Indian company to manufacture and sell One Million cars in a year. Maruti Suzuki has employee strength over 7,600 (as at end March 2010), In 2009-10, the company sold a record 10,18,365 vehicles including 1,47,575 units of exports. With this, at the end of March 2010, Maruti Suzuki had a market share of 53.3 per cent of the Indian passenger car market (including C segment). Maruti Suzuki's revenue has grown consistently over the years. (Rs. in Million) Year 2004-05 2006-07 2008-09 Net Sales 1,09,108 1,45,922 2,03,583 Year 2005-06 2007-08 2009-10 Net Sales 1,20,034 1,78,603 3,01,198

The company is listed on Bombay Stock Exchange and National Stock Exchange. The Government of Japan has honoured Maruti Suzuki with the METI Award for promotion of Japanese brand in India. Maruti Suzuki is one of the six companies, as also one among two outside Japan, to have received this prestigious award.

VISION AND CORE VALUES

We believe our core values drive us in every endeavour

NATIONAL ROAD SAFETY MISSION Maruti Suzuki considers road safety to be an integral part of its social initiatives. Taking forward its commitment to road safety, Maruti Suzuki has adopted a National Road Safety Mission launched in Dec 2008 under which 500000 people will be trained in road safety in the next three years. This will be done through the two channels - Institute of Driving Training and Research (IDTR) and the Maruti Driving Schools spread across the country. Of the 500,000 people to be trained, at least 100,000 will be people from underprivileged section of society, who are keen to take driving as a profession.

Maruti's Million

We began our operations way back in 1983, with the Maruti 800 - the vehicle which brought about a revolution in the Indian car market. Today, one in every two cars in India is a product of Maruti Suzuki. Our scale and manufacturing complexity have today moved to a different league from when it began. We have reached a capacity of one million cars annual production this year. This feat is entirely based on the company's constant endeavour to meet aspirations of a large and diverse demography, by providing the best through innovative products and services. Today, each car from the Maruti Suzuki factories at Gurgaon, and Manesar, Haryana, North India are the tangible evidence of Quality, manufacturing standards and efficiency. Maruti Production System or MPS draws learning's from its parent company Suzuki Motor Corporation's concepts on `lean manufacturing' under Suzuki Production System i.e. SPS. Setting trends in new products and achieving customer delight starts with Manufacturing Excellence and Maruti's manufacturing excellence hinges around four important pillars-Cost, Quality, Safety and Productivity. Cost LEAN MANUFACTURING employee working on the line is 'cost sensitive' and functions in capacity of a Cost Manager. He is a key contributor in suggesting how to keep costs of production under control. Quality A product of poor quality requires repeated inspections, entails wastage in terms of repairs and replacements. "Do it right first time", is the principle followed to avoid wastage. To ensure quality, robots were devices and deployed especially where they reduced worker fatigue and were critical in delivering consistent quality. With consistent improvements in the plant the company was able to manufacture over 600,000 vehicles in 2006-07 with an installed capacity of just 350,000 vehicles per year. Safety "Home or work place; Safety takes First Place". This has been the motto of the company where safety is concerned. Maruti attaches great significance to safety of its people and strongly advocates that safety at work place adds to quality of the products and improves productivity of the plant significantly. In the Japanese manufacturing system, the central role is accorded, not so much to Quality, Productivity or Cost, but to Safety. When process flow, lay-out and systems are designed for maximum safety, they automatically contribute to better quality and productivity.

PRODUCTION MANAGEMENT SYSTEM Production Management System (PMS) is the next step towards moving ahead to sustain the momentum. It is a strategy to achieve Manufacturing Excellence evolved through participative approach. The system is people driven and ensures involvement of all levels (Managers, Executives, and Supervisors). The concept ensures participation and error free communication. The result is clarity of content, better understanding and openness towards feedback. These values make PMS a sustainable system. Having achieved the target of selling a million cars in the financial year 2009 - 2010, PMS has lead the production team towards greater enhanced productivity with perfection.

MS is derived from the basic Japanese principles of 5S, 3G and 3K In order to bring an improvement in overall processes and systems in Production Division through involvement of all levels, PMS was launched in Maruti Suzuki. Through various phases of PMS the company embarked on its journey of bring in a) Clarity of Role, Nonduplication of work, Ownership, Commitment and Standardization in all our process and systems across the production division. FACILITIES Gurgaon Facility Maruti Suzuki has two state-of-the-art manufacturing facilities in India. The first

facility is at Gurgaon spread over 300 acres and the other facility is at Manesar, spread over 600 acres in North India. Maruti Suzuki's facility in Gurgaon houses three fully integrated plants. Together the three plant have an installed capacity of around 700,000 units.

K- series Plant The Gurgaon facilities also houses the 'K' Engine Plant. Commissioned in 2008, the K-series engine plant has an installed capacity of 500,000 units. K-series engines are available in 1 litre and 1.2 litre capacities. The highly fuel efficient, technologically advanced K series engines have been very well appreciated by our customers for their performance. Several Maruti Suzuki cars such as the A-star, Estilo, Swift, Swift Dzire, Ritz and WagonR sport the K-series engines. Company has announced an investment of around Rs. 12500 crores to expand engine capacity by 250,000 units by 2010.

ManesarFacility The state of the art Manesar facility was inaugurated in February 2007. At present the Manesar plant rolls out World Strategic Models Swift, A-star, SX4 and swift DZire.

There is a high degree of automation and robotic control in the press shop, weld shop and paint shop to help manufacture with acute precision, high quality and speed. The Manesar plant is designed to be flexible: diverse car models can be made here conveniently owing to automatic tool changers, centralized weld control system and numerical control machines that ensure high Quality. The plant at Manesar is the company's fourth car assembly plant and has a capacity of 300,000 cars per year. Company has announced an investment of Rs.1700 crores to expand its capacity by 250,000 units. The new facility is expected to be ready by 2011-12.

Suzuki Powertrain Suzuki Powertrain India Limited is a joint venture of Maruti Suzuki with Suzuki Motor Corporation, Japan.at Manesar. It manufactures world class diesel engines and transmissions for cars. SMC holds 70 per cent equity in SPIL the rest is held by Maruti Suzuki. This diesel engine plant has a capacity to manufacture 300,000 diesel engines a year.

CITIZENSHIP

THE JOURNEY OF MARUTI SUZUKI

The journey began 25 years ago with the principle of "Give" - a principle that has been bedrock of Maruti Suzuki's approach to sustainability. Get and Grow have been the natural outcomes over the years. Maruti Suzuki has now gone beyond its business and contributed to the society at large, as envisioned by its founders. Maruti Suzuki has strived towards offering high quality, latest technology and value for money products to its customers.

Corporate Social Responsibility Maruti Suzuki has adopted a CSR policy, which serves as a guiding tool for the management and the employees in steering Maruti Suzuki towards long term sustained growth in harmony along with the interests of the stakeholder. The role of the CSR department is to professionalize CSR activities in Maruti Suzuki and strengthen the mechanisms involving the activities. Significant efforts have been taken to contribute to society at large, through its corporate activities, especially in the areas of Road Safety and Vocational Training. Maruti Suzuki has set up dedicated teams with requisite expertise to steer the social projects. Corporate Governance Maruti Suzuki believes that good corporate governance ensures fair and transparent business environment. Therefore, Maruti Suzuki follows the basics of good Corporate Governance and has been successful in establishing trust between stakeholders, management and the board of directors. Corporate Governance Philosophy Maruti Suzuki is fully committed to practicing sound corporate governance and upholding the highest business standards in conducting business. Being a value-driven organisation, Maruti Suzuki has always worked towards building trust with shareholders, employees, customers, suppliers and other stakeholders, based on the principle of good corporate governance, viz, integrity, equity, transparency, fairness, disclosure, accountability and commitment to values. Maruti Suzuki fosters a culture in which high standards of ethical behaviour, individual accountability and transparent disclosures are ingrained in all its business dealings and shared by its board of directors, management and employees. Maruti Suzuki has established systems and procedures to ensure that its board of directors is well informed and well equipped to fulfill its overall responsibilities and to provide the management with the strategic direction needed to create long-term shareholder value. Compliance To sustain being the preferred supplier of our cars to our customers, Maruti Suzuki abides by the statutory rules that need to be complied with. We make sure that all necessary regulatory and mandatory requirements for road worthiness as certified by ARAI are in place in each of the cars that we roll out. Our processes and systems too strictly adhere to and abide by to the above rules.

STAKEHOLDERS The company follows a partnership approach with its various stakeholders, and believes that the prosperity and wellbeing of the stakeholders will fuel the growth of the company in the future.

Employees Employees are at the core of Maruti's growth. They dream and help the company grow and are the pillars on which the company is built. We have a lot of programmes to engage the employees and their families to build communication and friendship.

Shareholders and investors While taking decisions on products, targets, costs and capital investments, the company ensures that funds are prudently utilized and effectively channelized to focus on growth oriented projects. The company strategically invests in products, services and facilities that are safe and beneficial for the society and other stakeholders.

Local Community

The company has adopted four villages around the Manesar plant. A dedicated team from the company along with an NGO works jointly with villagers for their well being. Activities for Environment

ENVIRONMENT Maruti Suzuki recognizes global warming and climate changes as global issues, the effects of which are of concern both for the environment and human life. The challenge faced by the society is how to meet the needs of the present, without compromising the ability of future generations to meet their own needs. Maruti Suzuki strongly believes that an investment in environment friendly products and manufacturing facilities is in the best interest of the society as well as the business. The last 25 years of our journey has reinforced the belief that environment friendly initiatives make products more acceptable to customers and help Maruti Suzuki grow profitably in every sphere. Since Maruti Suzuki started operations, conserving environment and natural resources has been an integral part of our systems and processes. The concept of "Reduce, Reuse, Recycle" (3R's) has been our driving principle. This three pronged strategy or the 3 R's has been promoted in all our manufacturing facilities, supply chain and logistics operations. Maruti Suzuki also follows the Philosophy of "Smaller, Fewer, Lighter, Shorter and Neater". This Philosophy has helped Maruti Suzuki in optimal utilization of resources and cost savings. MATERIAL Maruti Suzuki is conscious of the limited availability of natural resources and its responsibility to use them judiciously. Maruti Suzuki has taken various initiatives to reduce material consumption. Yield improvement is one such activity.

At the injection moulding plant at Manesar, the rejected moulded bumpers are further granulated and reprocessed to new bumpers which are in keeping with the concept of the 3 R's ( Reduce, Recycle, Reuse).. As a result there is yield improvement of castings, and mouldings The suppliers are also involved in the yield improvement activities and share our own best practices with them for better resource utilization, cost reduction and productivity improvement. Maruti Suzuki engineers guide them on how to adopt better operating practices, improve operating efficiency, increase automation, introduce advance control systems, minimize scrap and increase capacity utilization. ENERGY Marui Suzuki owns captive power plants to meet its power requirements. The power generated is also shared with JV partners located in the vicinity of the plant. Maruti Suzuki consciously adopts energy efficient technologies at the time of new project planning and existing equipments are modified to reduce energy consumption. Some initiatives taken by Maruti Suzuki Energy Efficient Furnaces in Casting Plant Maruti Suzuki has installed State of the art energy efficient furnaces at its newly built K-series casting engine plant in Gurgaon. In these furnaces, the waste heat generated from the melting furnace is used to preheat Aluminum ingots thus improving energy efficiency. Use of Variable Frequency Drivers in painting Booths has cut down energy consumption Rationalisation of natural gas input by installation of air fogger in gas turbines Energy efficient lightings Down sizing and commonisation of electrical motors

Environment friendly concepts have been integrated not just in the engines but in buildings as well. As in the new K-series engine casting shop. The shop has practically eliminated the use of electric lights in the shop floor during day time. Such initiatives conceived of building design have helped in reduction of energy requirements and GHG emissions.

Similarly, Maruti Suzuki's new corporate office and brand centre at Vasant Kunj are designed considering the green building concept and Energy Conservation Building Code (ECBC). Following are the main features of the building: Solar lighting system for landscape and basement lighting, Energy efficient compact fluorescent lamp (CFL) lighting and fans. VFD for motors to optimize power consumption. Double layered glass wall to reduce heat penetration inside the building Thermal insulation of roof etc. PRODUCTS AND SERVICES Maruti Suzuki is concerned about the environment and is keenly working towards enhancing the fuel efficiency and minimizing the CO2 emission of its products. Some of the initiatives taken by Maruti Suzuki towards the same

Fuel Efficient Cars Maruti Suzuki is making all its efforts towards improving the fuel efficiency of its cars. The efforts to improve fuel efficiency lead to reduction in usage of raw material, consumables etc. The engineers also work on engine modifications and body weight reductions with a view to increase efficiency. New technologies in the brake system are evolved to make Maruti Suzuki cars more fuel efficient. K-series Engine Technology The new K - series light weight aluminum engine, has been designed to be an environment friendly and a fuel efficient engine. The K-series engine plant uses state of the art technology and energy efficient equipments to manufacture engines that save fuel, thereby protecting the environment. The K-series engine introduced in the A - star is a significant initiative towards offering the latest technology to our customers.. The K108 engine, mounted on 'A- star', brings environment friendly technologies of the future to the Indian automobile market. The K-series engine is progressively being introduced in other Maruti Suzuki models. A-star The global compact car from India, 'A - star' is positioned as an environment friendly car in Europe. This is a world strategic model of Maruti Suzuki and the most fuel efficient car of Maruti Suzuki. The 'A - Star' has been conceived and designed keeping in mind aspirations of the urban economy conscious customers, who seek fuel efficient, high quality vehicles. It meets the European ELV norms, which implies that 85% of the car is recyclable. The vehicle is produced in over 100 variants and sold in over 50 countries. Transport Maruti Suzuki has initiated alternate means of transportation through railways, in order to reduce GHG emissions during transportation of finished cars. This initiation has been taken in participation with Indian Railways. Double decker rail wagons have been developed for transporting export cars from Manesar (Haryana) manufacturing facility to Mundra Port.