J. DOUG PHELPS 2911Country Club Drive * Rapid City, SD 57702 (605)718-5606 * (605)391-6290 jp159f5a2@westpost.

net PROFESSIONAL PROFILE Over 20 years experience in the imprinted name badge and promotional advertisin g industry. Developed and maintained national pharmaceutical and corporate accou nts, as well as developing new markets. Determined and formulated policies and provide the overall direction of the organization. Established long range objec tives and specified the strategies and actions to achieve them. RELEVANT EXPERIENCE AND ACCOMPLISHMENTS PRESIDENT/OPERATIONS MANAGER * Directed and coordinated an organization's financial activities to fund opera tions, maximize investments, and increase efficiency. * Planned and implemented policies, objectives, and activities of organizations or businesses to ensure continuing operations, to maximize returns on investmen ts, and to increase productivity. * Negotiated or approved contracts and agreements with suppliers, distributors, and other organizational entities. * Coordinated activities of businesses or departments concerned with production , pricing, sales, or distribution of products. * Established and maintained relationships with individual and business custome rs or provide assistance with problems these customers may encounter. * Networked within communities to find and attract new business. * Managed production staff, data entry, shipping, graphics art department, and s ales team. SALES AND MARKETING * Directed the hiring, training, and performance evaluations of marketing and s ales staff and overseen their daily activities. * Developed pricing strategies, balancing firm objectives and customer satisfac tion. * Used sales forecasting and strategic planning to ensure the sale and profitab ility of products, lines, services, analyzing business developments and monitori ng market trends. * Coordinated and participated in promotional activities and trade shows, workin g with developers, advertisers, and production managers, to market products and services. * Planned and directed staffing, training, and performance evaluations to develo p and control sales and service programs. * Monitored customer preferences to determine focus of sales efforts. HUMAN RESOURCES * Performed staffing duties, including dealing with understaffing, refereeing d isputes, firing employees, and administering disciplinary procedures. * Analyzed and modified compensation and benefits policies to establish competi tive programs. * Planned, directed, supervised, and coordinated work activities of subordinate s and staff relating to employment, compensation, labor relations, and employee

relations. * Showed leadership, dependability, initiative, self control, adaptability, con cern for others and persistence when dealing with co-workers. * Planned, recruited staff and conducted new employee orientation to foster pos itive attitude toward organization objectives.

EMPLOYMENT HISTORY President/CEO E&J Specialties Inc., Rapid City, SD

1998-2011

Knowledge of business principles involved in the strategic planning, resource al location, human resources modeling, leadership technique, production methods and coordinat ion of people. Knowledge of accounting principles and practices, the financial m arkets, banking, and the analysis and reporting of financial data. Sales Manager E&J Specialties Inc., Rapid City, SD 1996-1998

Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techn iques, and sales control systems. Developed constructive and cooperative working relationships with others, and ma intained them over time. Sales Representative 996 E&J Specialties Inc., Rapid City, SD 1992-1

Maintained assigned account bases while developing new accounts. Prepared and de livered sales presentations to new and existing customers. Prepared promotional plans, sales literature, media kits, and sales contracts, using computer. EDUCATION Promotional Products Associating International; Irvine, TX Promotional Products Continuing Education Credits Black Hills State University; Spearfish, SD Bachelor of Science in Business Administration 1986-1993 1984-1986 1985-Present

South Dakota School of Mines and Technology; Rapid City, SD General Studies Stevens High School Graduate VOLUNTEER 1980-1991 Midget football Coach 1995-2007 Little League Baseball Coach 1999-Present Rushmore Hockey Association Hockey Coach USA Level 4 Coach 2006-Present Men's Hockey League Player 2008-2011 Rushmore Hockey Association Board Member 1980-1983

REFERENCES Bob Prentice Owner Professional Development Systems 410 Wessington St. S Wessington, SD 57381 605-458-2563

Eric Farrar Owner Rosenbaum Signs 1605 Samco Rd. Rapid City, SD 57702 605-342-0481

Hugh Boyle Owner BMS Financial Advisors Rapid City, SD 57702 605-341-1555

1508 Mountain View Rd.