ROBERT M. HANSEN 2211 Arrowwood Court a Fergus Falls, Minnesota 56537 270.748.2599 a rh15bb37e@westpost.

net MANAGER: Operations, Human Resources Organizational leader with 20+ years of rapidly progressive experience promoting logistics, operations, personnel management, and strategic planning with milita ry and civilian stakeholders. Exceptional leader of teams and individuals with u nequalled ability to motivate and engineer performance. Consistent producer of h igh-impact teams with strengths in solution architecture and strategic planning. History of rapid promotions demonstrates reliable, exceptional performance. Operational Turnaround a Performance Improvement a Strategic Planning a Staff De velopment Quality Control a Logistics a Process Improvement a Customer Relations a Coachin g/Mentoring Team Leadership a Recruiting a Profit & Loss a Cost Minimization a Procedure Sta ndardization Bilateral Communication a OSHA Compliance a Staff Diversity a Workplace Safety a Payroll PROFESSIONAL EXPERIENCE HEALTHCARE SERVICES GROUP 2003 to 2011 Senior District Manager (Kentucky, Indiana: 2007 to 2011) Oversaw performance for 13 facilities crossing a 2-state region. Mentored and co ached a junior district manager and ensured optimized operations for his 10 faci lities. Managed quality control, performing internal audits for processes, OSHA compliance, payroll, and personnel files. Participated in recruitment and select ion process for management training programs. Cultivated client relationships wi th key accounts. a Turned around an underperforming region, increasing profit 15% and eliminating client complaints within initial 3 months. a Directed operational efficiency for 23 facilities with $6M in annual revenue. a Increased profit from 17% expected to 27% actual, exceeding financial expectat ions. a Decreased management turnover, delivering a 99% retention rate for candidates in the management training program by implementing effective mentoring. District Manager (North Carolina, South Carolina: 2004 to 2007) Directed comprehensive Environmental Service Departments for 22 nursing faciliti es and rehabilitation hospitals in the Carolinas, with over $3.2M in annual sale s. Identified candidates for management training. Liaised between corporate exec utives and front line management to ensure business objectives were met. Develop ed effective standard operating procedures to eliminate excess costs and drive k ey performance indicators. a Nearly doubled profit margin from 10% to 18% by streamlining operations and im plementing stringent financial controls. a Managed a team of 22 Account Managers with 300+ customer-facing staff. a Co-led a program to strategically redistribute key account managers and elimin ate personnel redundancies. a Maintained a $275,000 monthly payroll budget and $25,000 supply budget.

ROBERT M. HANSEN Page 2 a rh15bb37e@westpost.net HEALTHCARE SERVICES GROUP, Continued Area Manager / Account Manager (Fayetteville, North Carolina: 2003 to 2004) Training Manager (Fayetteville, North Carolina: 2003 to 2004) Directed daily operations for a 120-bed nursing facility while overseeing operat ions at 3 nearby locations. Coached and developed staff members, including accou nt managers, with a constant focus on client relations and customer service. Led the recruitment, selection, and training process for new Account Managers. a Developed a leadership training curriculum with team building processes that w ere subsequently rolled out and adopted across the Southeast Region. a Isolated inefficiencies and engineered processes to save $2,500 monthly. BYGLAND DIRT AND CONSTRUCTION COMPANY, Albion, Nebraska 2001 to 2003 Heavy Machinery Operator Delivered 100% customer satisfaction while operating 75C Challenger and 615 Cate rpillar. UNITED STATES ARMY 1980 to 2000 First Sergeant Provided team leadership and operational effectiveness to a 260-member cross-fun ctional organization. As senior non-commissioned officer, led the largest transp ortation company in the Army. Mentored soldiers and coached team members, with s pecific focus on performance improvement at the individual and company level. Ma naged a fleet of more than 700 vehicles valued over $4.5M. Directed budget adher ence for more than $400,000. a Coordinated over 30 no-notice contingency operations without complications. a Earned 4 Meritorious Service Medals, 3 Army Accommodation Medals, 5 Good Condu ct Medals, and 5 Army Achievement Medals. a Developed and implemented logistical management processes for a 5,000-member o rganization, resulting in successful completion of 2 contingency operations. a Outperformed colleagues with the highest physical training and weapons qualifi cations in the battalion. a Led the highest number of soldiers to compete and win Soldier of the Month and NCO of the Month awards among the battalion. a Wrote and delivered a hazardous materials handling and communication training program that was later adopted by other units. EDUCATION Bachelor of Business Managment (in progress) Bellevue University a Bellevue, Nebraska