ZACHARY THOMAS 3347 Edgecreek Drive * Houston, Texas 77066 (281) 536-9196 * zt15fbac8@westpost.

net CUSTOMER SERVICE Experienced professional with a proven record of success providing superior leve ls of customer satisfaction in retail and food-service settings. Adept at traini ng and guiding employee teams. Highly skilled at building and maintaining. Well versed in machine code and binary code programming languages. Accomplished at us er training and support documentation. Proficient in MS Windows 2007- Windows 7 Excel, PowerPoint, Word, Access and Publisher. Customer Satisfaction * Logistics * Public Speaking * Time Management * Retail S ales Product Display * Visual Merchandising * Inventory Control * Goal Setting Staff Training and Mentoring * Troubleshooting * Problem Solving Systems Analysis * Computer Building and Maintenance Programming * Support Documentation * User Training PROFESSIONAL EXPERIENCE Resource One Credit Union * 2011-2011 Resource One is a not-for-profit financial cooperative that is owned by the peop le who save and borrow here. Bank Teller Intern Assisted customers with opening new accounts, made loan payments, deposited or c ashed checks for customers, made with drawls for customers, updated information to the customers on newbankingproducts, answered any questions for the customer or refer them to someone who can help answer phones, balanced cash drawers Proce ss night deposits or mail deposits, and provide excellent customer service by an swering or referringfinancialquestions to correct supervisory staff. MICHAELS, Katy, Texas * 2010-2011 One of more than 1,000 locations in the country's largest chain of retail arts a nd crafts supply stores. Sales Associate Assisted customers with product purchases, returns and exchanges. Answered quest ions and resolved issues regarding merchandise or service. Substituted for cashi ers as needed. Built, set up and organized product displays. Received, unloaded and sorted product shipments. Monitored and maintained inventory in stock room. Collaborated in reorganizing merchandise and cleaning the store after closing. R etrieved and arranged shopping carts. Placed the next day's sale banners in stor e windows. Major Contributions: * Received Star Employee of the Week award the second week on the job and again the following week. MOVIE TAVERN, Houston, Texas * 2009-2010 Part of a national chain of restaurant / movie theaters, with a 200-customer cap acity. Lead Food Runner and Service Consultant Portioned and added condiments to food orders as customers requested. Delivered food to the appropriate theaters and seats. Fielded questions and resolved any i

ssues regarding food or service. Trained and coached fellow associates in superi or customer service. Made drinks and popcorn. Gathered serving dishes, utensils and other supplies. Cleaned theaters between showings. CANDYLAND DAY SCHOOL, Houston, Texas * February-March 2007 Preschool with some 150 students. Volunteer Supervised children during outdoor play periods. Helped them with their school w ork. Showed movies and served snacks and lunches. EDUCATION Bachelor of Science in Mathematics (in process) Lone Star College, Houston, Texas PROFESSIONAL DEVELOPMENT Systems Analysis and Programming