Michael R. Smith 8120 Dunmore DR. R Huntersville, NC 28078 919-961-7306 ms1640556@westpost.

net Profile Accomplished sales professional known for earning substantial revenue and profit gains in highly competitive sales markets seeking a business to business sales/ marketing position. With over 10 years of extensive sales experience built on a foundation of excellent communication skills, self-motivation, superior problemsolving skills, the ability to easily build rapport, and maintain long-lasting r elationships with clients. Proficient in identifying client needs, designing exc eptional winning sales strategies, and the ability to close the sale. Willing to relocate. Experience Senior Service consultant, Keffer Volkswagen; Huntersville, NC - 2010-present Advised and consulted clients on repairs and/or services required for their vehi cle(s). Responsible for client scheduling, maintaining/updating proper repair wo rk orders, generating proper repair/service estimates for clients, and automotiv e project management. As a Senior Service Consultant, I am a self-motivated prob lem solver, identifying a client's needs and finding effective and innovative so lutions to maintain customer satisfaction. Accomplishments: Top consultant since arrival. Lead all or majority of sales cat egories and customer satisfaction surveys. Service consultant, auto park imports inc. (VW and Honda); cary, n.c. - 2005-201 0 Advised and consulted clients on repairs and/or services their vehicle(s) needs or requires. Responsible for client scheduling, maintaining/updating proper repa ir work orders, generating proper repair/service estimates for clients, automot ive project management, and creatively problem solving client's needs. My goal w as to maintain customer satisfaction excellence. Accomplishments (Qualifying months between 2005-2009 with supporting documents f or Volkswagen): Highest selling consultant 36 out of 47 qualifying months, selli ng over $5.7 million in that time frame. Averaged 3.33 hours per work order duri ng the same time period. Individual customer satisfaction scores higher than nat ional average 25 out of 33 qualifying months. Service Consultant/Manager, Moses Volkswagen; Barboursville, WV - 2003-2005 Managed all service technician employees. Responsible for advanced automotive tr oubleshooting, all service sales and marketing, client and employee scheduling, and all warranty administration. Responsible for project management and client c are/satisfaction. Accomplishments: Achieved all monthly bonuses since day one. Increased shop's ho urs per work order from 0.64 (prior to my employment) to 3.10. Increased annual sales by 117% in 2004 from previous year. Achieved highest customer satisfaction in the 8 year scoring duration. Professional Salesman, Michael Jordan Nissan; Durham, NC - 2002-2003 Assisted clients with their automotive purchasing needs, qualifying the client a nd closing the sale. Responsible for Pre/Post delivery and client needs. Maintai ned available sales and financing data. Responsible for customer communication a nd follow-up phone calls. Accomplishments: Ranked in the top 3 salesman (out of 20) during entire duration , Won salesman of the month 6 out of the 12 months worked. Earned title of highe st grossing salesman. District manager, Wireless Dimensions; North Carolina - 2001-2002 Responsible for the initial opening of stores. Responsible for employee hiring,

training and development. Set-up and maintained store computers and networks. Re sponsible for store sales ($400k annually per store). Maintained product invento ry. Responsible for outstanding customer support and satisfaction. Responsible f or employee scheduling and evaluations. Responsible for outstanding sales and ma rketing. Accomplishments: Increased all store's annual sales by an average of 33%. Achiev ed 2nd highest profit margin out of 185 franchise stores. Education University of North Carolina at Charlotte - Bachelor of Science Electrical Engin eering Technology, 2001 Central Carolina Community College - Associates of Science Electronics Engineeri ng Technology, 1999 Skills Marketing, Project Management, Client and Business Relations, Tactical Sales, Em ployee Training/Management, Networking, Computers, Hardware and Software, Comput er Programming, Building Rapport, PC and Mac experience. Referrals Available Upon Request