Dhl

Supply Chain Solutions

As the world's largest logistics specialist, we offer a comprehensive suite of services drawing on our global scale and local insight to deliver value across your supply chain. From the initial consultancy and design, to final mile delivery and reverse logistics, we provide customized supply chain solutions across all industry sectors.

Supply Chain Analysis & Design

Many customers come to DHL Global Forwarding with a business problem, and not necessarily one in their supply chain. Through supply chain consulting and network design studies, we help you with the big picture; what's working and what can be optimized for improved operational efficiency and better customer service. We combine innovative supply chain modeling tools with the real-life practical experience we've accumulated over hundreds of implementations. The result? A supply chain that will help your business from day one and give you the flexibility to meet changing business needs. When you're more nimble as a business, have formed better relationships with your customers, have achieved a lower cost base, and achieved better service and visibility throughout your supply chain, that's when we know we've accomplished our goal.

Service Parts Logistics

When you need critical spare parts delivered to your customers within an agreed timescale, DHL Global Forwardings Service Parts Logistics (SPL) solutions can meet your needs. Operating globally, our SPL team delivers your promise to your customers. DHL Global Forwarding designs and maintains systems that not only get your customers the parts they need quickly, but also help you to anticipate and prepare for that demand. We give you a complete perspective of your supply chain and an inventory of what you've got in stock and in motion. Its all managed by an end-to-end model, integrating transportation, warehousing, and repair-cycle management.

We do this with a strategic network of global and regional warehouses and forward-stocking locations, all supported by professionals who understand the metrics that determine success in each market. We support all types of service: repair and return, product exchanges, advanced replacements and on-site repair.

Solution Design
Solution design is the art and science of analyzing your supply chain and finding ways to improve it. DHL Global Forwarding's solution design team offers a wide portfolio of experience and support, from logistics network strategy, transport design, warehouse design and simulation, to operational improvement and inventory analysis. Your logistics operations can be integrated into our global network, providing surface and air/ocean transportation solutions and a wide spread of warehousing facilities. We study all aspects of your logistics operations, and use proprietary tools that reveal hidden problems and opportunities. Our supply-chain maturity models, for example, help us benchmark your logistics operations. By taking a realistic look at where you are today, we improve your ability to get where you want to go tomorrow.

Technology Integration
Whether we're building from scratch or integrating with your existing system, DHL Global Forwarding IT services are designed and implemented to be consistent, high quality and costeffective. We understand that technology follows a business need, not the other way round. We never insist on a single technology answer. Instead, we shape each one to your requirements, asking the right questions: What's your maturity model? Do you have an enterprise resource planning system to integrate? If yes, Is it integrated with your transportation and warehouse management systems? We use rigorous project management disciplines to deliver IT projects on time, on budget, and with quality results. DHL Global Forwardings integration team focuses on using the best IT products available in the market for your product management, consistently reviewing and deploying new capabilities as they become available. Our service management operation leverages DHL Global Forwardings size to procure IT components, software and services, to reduce your costs over time.

Project Management
Because one missed deadline can jeopardize an entire project, weve made project management a core discipline and key differentiator, designing a proprietary management approach from the ground up.

We call our project management system DePICT, and it's a big part of what makes DHL Global Forwarding such an effective partner. It defines roles, expectations, scope, and goals in incredible detail, then monitors projects so closely that we can anticipate and respond to risks and opportunities before they happen.

Define
Time invested up front pays off later. Together, we determine objectives, budget, time constraints, resources, risks, assumptions, and other variables that are captured and presented in a project charter.

Plan
The backbone of the project, and the measure of all progress. Through kickoff workshops and other discussions, we create a plan with clear timelines and responsibilities that take the program from start-up to steady state.

Implementation
"Monitor-Evaluate-Act" is a technique our project managers use to ensure the program stays on track. Clear communication is particularly vital during this phase.

Control
Our certified project managers support field operations and provide review and oversight. As work proceeds, we manage risk, issue resolution, scope change, and status reporting.

Transition
Our formal closure process. The hand-off to ongoing operations management includes disciplined post-project review and analysis.

Quality Assurance
Quality, in logistics, is about having no errors in shipments, low product damage, on-time orders, high productivity, excellent alignment with customer requirements, and full regulatory

compliance. With DHL Global Forwarding, it's also about finding ways to constantly move the bar higher.

How DHL Global Forwarding quality assurance is different:

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We provide structure and mechanisms that establish predictable and compliant performance Training tools and documentation provide clear direction to your associates We advocate and demand quality for our customers as well as our own business With a quality program in place, you will meet or exceed customer expectations, performance objectives, and comply with all relevant statutory and regulatory requirements We hold active certifications for standards such as ISO 9001:2000, TS 16949, ISO 14001, ISO 13485 and others. The robustness and flexibility of the quality management system provides the structure to achieve compliance with most regulatory and standards agency requirements.

Warehousing and Distribution

As companies re-engineer their global enterprises, they are taking a long, hard look at their warehousing and distribution expenses. For many, outsourcing these non-core activities to a third-party specialist makes good strategic sense. The DHL Global Forwarding Network consists of approximately three million square meters of warehouse space strategically located on every continent, supported by our unparalleled computer systems and professionals trained in all areas ranging from picking and packing to light assembly. In 1997, DHL Global Forwarding launched its global warehouse management system called LOGIS-WMS, which takes full advantage of bar code and radio frequency data input. We offer every combination of warehousing
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Ambient Temperature-controlled Bonded Raw Materials Finished Goods Automated

Dedicated Operations
If the scale, location or complexity of your business requires a dedicated solution, DHL Global Forwarding has the people and expertise you need. Starting with a thorough analysis of your specific business requirements, our teams design, implement, operate and improve dedicated warehousing and distribution operations that deliver value to your business.

DHL Global Forwarding possesses the industry and logistics expertise to enable you to adapt quickly to your changing business needs. Our expertise covers all areas, from specifying and sourcing real estate, solutions design, project management, process improvement, to recruitment and training. All our dedicated solutions are bespoke to your individual needs, but also benefit from DHL Global Forwardings scale combined with our local knowledge and expertise. Our solutions are also flexible depending on your specific situation the warehousing and distribution infrastructure can either be wholly owned by DHL Global Forwarding or we can advise on how to improve and optimize your existing infrastructure.
Our services include:
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Solutions design and analysis - to help you improve your bottom line and stay flexible in the face of changing business needs Campus locations offering labor balancing and distribution synergies across sites A range of dedicated and multi-customer transportation solutions to meet your service needs Best practice operational processes, controls and management information DePICT project management methodology to reduce risk, cost and time on start ups A strong portfolio of warehouse management systems and interface software to drive productivity and enable faster and more reliable startups DMAIC process improvement methodology to drive continuous improvement and adapt to your changing needs.

Value Added Services

DHL Global Forwardings dedicated and shared user warehousing solutions are not just about holding stock. There are a wide range of additional services that we offer, as part of an overall solution that can improve the performance of your supply chain

Assembly, Kitting and Co-packing Services

DHL Global Forwarding operates a range of services to pack, prepare and customize your products for different markets.

Product assembly/postponement/configuration
We can assemble finished products from modules and components, and help you implement a postponement strategy. By producing large runs of standardized products and then customizing them for local markets in the downstream supply chain, stockholdings can be minimized and inventory obsolescence reduced. We offer a wide range of postponement services and processes including tailored packaging and bundling, hardware configuration, software installation, and localization, such as the addition of documentation and labels.

Kitting/pre-assembly

DHL Global Forwarding offers a full range of kitting and pre-assembly services, including materials and order management, component kit building, assembly line operations, packing, shrink-wrapping and blister packs. These give customers distinct supply chain efficiencies, thanks to product packs being localized, programmed and finished at the last moment.

Sequencing/line feeding
We can implement consolidation, pre-assembly and sequencing of materials flows into the manufacturing process. Line-feeding covers the delivery of assembled components to a production line on a just-in-time or just-in-sequence basis, delivering availability and cost benefits.

Co-packing
Contract packing involves the integration of outsourced packing operations into distribution centers, to increase flexibility and streamline fulfillment. This reduces cost, enhances product visibility and control, and increases speed-to-market. DHL Global Forwarding offers a comprehensive co-packing service, including the re-packing of finished products to support product launches, promotions and customization for local markets.

Packaging design
We offer additional packing solutions, including packaging design and packaging materials procurement, as well as environmentally friendly transit packaging which includes safe and economical returnable containers and packaging-free transport solutions, helping you cut waste and labor costs. Were also a leading provider of packaging compliance services, helping you meet local packaging legislation requirements.

Pre-retail Services
DHL Global Forwarding has considerable expertise in readying your products for distribution to a retail environment. This service is ideal for customers wishing to ensure a rapid response to changing market conditions.

Re-work/re-packing/returns management
Re-work or redress is the customization or modification of products, often to suit a local market. It covers the re-packing of finished products to support product launches and promotions, and can also include re-palletization.

Labeling and tagging

Were able to apply labels, either to the product or its packaging. This includes swing tags, kimball/security tags, RFID tags, price stickers and other promotional labeling.

Garment processing
We perform all activities to fashion garments to make them ready for the shop floor: unpacking and de-shrouding, steam pressing, hanging and folding.

Retail ready POS displays

To complete your retail offering, we can provide you with retail-ready Point of Sale displays.

Product launches
DHL Global Forwarding can help you with project management, demand and supply planning for your new product launches with a range of services including; pre-stocking gondola ends and creation of product launch packs.

Other Services
Ensure quality control and the smooth flow of goods to where they need to be.

QA/QC control
At DHL Global Forwarding, our quality assurance (QA) and quality control (QC) services ensure that products entering and leaving our warehouses or consolidation centers are free from defects and in a suitable condition.

Customs compliance
We combine our expertise in worldwide customs regulations with local knowledge to ensure the smooth flow of international shipments.

Consolidation/Deconsolidation
DHL Global Forwarding provides consolidation and deconsolidation services for increased flexibility and greater cost-effectiveness in international freight shipments.

Technology
Logistics in the technology industry is all about getting valuable products into the hands of techhungry consumers and businesses, before they become technically or fashionably obsolete. Outsourcing to DHL Global Forwarding gives you the supply chain flexibility you need to keep pace with this highly dynamic marketplace.

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Whether you need to manage inbound materials to your manufacturing plants, distribute goods to your customers or service your aftermarket parts network, DHL Global Forwarding gives you the visibility to improve efficiency, reduce costs and deliver consistent results. You need a lean and effective supply chain, so that you can focus on growing your business. To accomplish your goal you must partner with a company that continuously provides improvement solutions and leads the race in this changing marketplace. We can help you by using our global scale, supply chain knowledge, analytical skills, and proactive approach to identify alternatives and solutions.

Warehousing and Order Fulfillment

Using the very best systems and processes, DHL Global Forwarding can help you reduce inventory costs and obsolescence. Whether you need a dedicated warehouse, or a space in a multi-client facility, we provide the flexible solutions you require. Even more important, we ensure the care, custody and control of your products. Trusting the process to our well-trained teams ensures you'll limit loss and damage-related costs. And the gains in efficiency will result in better response to customer demand and improvements in customer experience. Our multi-client fulfillment centers, which leverage the best practices across our technology customers, allow you to minimize labor costs and reduce inventory. And our technology systems provide you with the visibility you need to manage your supply chain.

DHL Global Forwarding Warehousing and Order Fulfillment Services:

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Dedicated or shared use facilities Assembly and configuration Integration with inbound and outbound transportation Technical distribution Inventory visibility Reverse logistics.

Inbound to Manufacturing and VMI

Vendor Managed Inventory (VMI) is one of the most important tools a manufacturer can use to increase bottom line results and improve customer deliveries. If you are a manufacturer who doesn't want to carry the inventory on your books, then VMI is the solution for you. DHL Global Forwarding designs VMI solutions which allow you to postpone the delivery and ownership of components until the last possible moment. The key to VMI is strategically placing an inbound hub close to your manufacturing facility, so the materials are delivered to your assembly line just-in-time for production. This coordinated effort is only possible if every party in the supply chain knows what parts are inbound to the hub, how much material is in the inventory and whats been placed into production. The key to getting the right part, in the right place, at the right time, is our supply chain event management system. It lowers risk and cost by improving both the flow of products and communication between supply chain partners. Because, as you know, when unused technology inventories are reduced, there's less risk of loss, damage and obsolescence.

DHL Global Forwarding Vendor-Managed Inventory Services:

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Inbound freight management Vendor hub operation Incoming quality inspection, de-trashing and kitting Just in-time delivery, line feeding to manufacturing facility Inventory management Parts replenishment Supplier management Vendor-managed inventory (VMI).

Transport Management
DHL Global Forwarding knows how to move products nationally and internationally. We can use our dedicated fleet, or manage your own network, to make sure your products get where they need to go, when they're needed and in condition to sell. We can help you optimize your transportation costs by designing and managing a network that balances your inventory demands with the best possible mode of transportation. Damaged or late deliveries mean lost sales for technology goods, which is why we've partnered with transportation providers who offer a highly reliable service. Our integrated IT solutions improve your shipments visibility, and our global buying power means you'll get the capacity you need, at competitive rates, with reliable carriers. The result:

fewer vendors and tasks to manage, and more time to focus on creating and marketing the products your customers want most.

DHL Global Forwarding Transport Management Services:

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Network design and optimization Ocean, rail and air freight services Truckload, LTL and Intermodal Same day services Shipment tracking and supply chain event management Carrier sourcing and management Claims management Transportation management system integration.