Anna Diaczyk 213 Wenrick Dr Roanoke, Tx 76262 Phone: 843-367-9333 E-Mail: ad17ae0f0@westpost.

net Career Focus Self motivated business associate with extensive experience in legal collections and recovery, with a solid understanding of legal procedures and legislation. P roficient with a wide variety of software applications, including Microsoft Offi ce programs. Summary of Skills Training and development Proficiency with Microsoft Office Suite and web-based reporting tools Account maintenance Business recovery and sustainability Procedure and process review and development Knowledge of commercial law Experience with conflict resolution Client relations Multi-Task management Hiring/Firing Interviewing experience Negotiation skills Complex problem solving skills Needs assessments Communications audits Strategic planning Employee coaching Internal auditing Continuous team leader Accomplishments Process Improvement Achieved better team audits by implementing new step by step procedures Created new outlines for other departments auditing purposes Won award for perfect audits Devised new strategies to meet daily goals Data Verification Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding. Client Interface Worked in close collaboration with clients, providing useful products for their needs Staff Training Trained staff on basic procedures of completing each states Notice of Intents. Auditing Procedures Knowledge of planning techniques, test and sampling methods involved in conducti ng audits.

Management Supervised teams strategies/plans and ensured operations were within company pol icies. Professional Experience October 2009 to Current Wells Fargo Dealer Services Irving, Tx Asset Remarketing Processor Gathered information to send Notice of Intents to customers with a low record of errors. Created new outlines for other departments Assigned tasks to associates, staffed projects, tracked progress and updated man agers, partners and clients as necessary. Communicated with employees and other individuals to answer questions and explai n information. Reconciled and reported discrepancies found in work. Complied with federal, state and company policies, procedures and regulations. June 2008 to September 2009 Wachovia Wachovia Charleston, Sc Bank Teller Provide exceptional customer service while promoting banking products. Consistently met or exceeded sales requirements. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Accessed computerized financial information to answer questions related to speci fic accounts. Complied with federal, state and company policies, procedures and regulations. Communicated with customers, employees and other individuals to answer questions and explain information. Worked closely with company associates to identify new business opportunities an d routinely participated in the sales process. September 2004 to August 2006 Lifetime Fitness Lifetime Fitness Flower Mound, Tx Supervisor Managed employees and made sure they were following all policies and procedures. Interviewed/trained new employees. Created new methods to motivate employees to succeed and excel. Consistently met or exceeded expectations. Developed strategies on training any new procedures. Mediated conflicts and resolved issue's 95% of the time. Devised new strategies for employees to reach goals Education 2013 Strayer University Irving, Tx Business Administration Masters Concentration in International Business Related coursework: International Finance, Financial Accounting, Strategic Manag ement,Quantitative Methods, International Marketing, Strategic Management, Law & Ethics Governance. 2011 Strayer University Irving, Tx

Business Administration Bachelors Concentration in Legal Studies Related coursework: Business Law, Tort Law, Statistics, Microeconomics, Principl es of Finance, Business Ethics, Accounting 2007 Louisburg College Louisburg, Nc Associates General College Deans List 2006-2007 Keywords BA Legal Studies, financial analysis, Word, Excel, PowerPoint.