Robert Benson 9777 N Council #1031 Oklahoma City, Oklahoma 73162 Home: 405.603.3268 Cell: 405.824.1360 rb17b966c@westpost.

net Dedicated IT Professional eager to contribute exceptional technical support, net working, and systems engineering skills toward supporting a progressive organiza tion in optimizing productivity and performance. Qualifications Profile Substantial technical savvy with solid experience in a broad range of IT arenas such as network security, helpdesk operations, hardware/software upgrades, VMwar e infrastructure administration, and LAN/WAN administration. Nine years` experience in a government enterprise IT environment. Adept at network performance tuning and optimization and applying disaster recov ery strategies and contingency plans to safeguard vital information. Meticulously achieve and maintain unparalleled responsiveness to critical busine ss needs, ensuring first-rate customer satisfaction through seamless communicati on and cooperation. Exemplary capabilities in scrutinizing, diagnosing and rectifying complex techni cal errors and issues, and thoroughly documenting procedures. Highly skilled Microsoft Exchange Administrator. Excel at installing, configuring, and maintaining hardware, software, and periph erals, deploying effective technology solutions, and facilitating strong end use r relations. Certifications MCSE, MCSA 2003 Security CompTIA A+ CompTIA Network+ Professional Experience RGIS Industries Inventory Auditor (9/2010-Current) Work as member of team to physically count Inventory for various clients and inp ut data into handeld system. Oklahoma County IT, 2001 to 2010 Systems Engineer III (12/2005 to 5/2010) Served as Lead Systems Engineer in charge of LAN/WAN administration involving ov er a dozen sites, 1,100 workstations, 75 servers and 1,500+ users. Partnered with County Sheriff`s office personnel to set up statewide information sharing network for law enforcement personnel. Demonstrated sharp troubleshooting abilities in providing high-level technical s upport for all applications and network infrastructure. Spearheaded various projects including upgrade of Active Directory from Windows 2000 to 2003, deployment of Cisco equipment (routers, switches, firewalls), and various security and network configurations. Developed project plans, oversaw change control and coordinated phased implement ation for multiple initiatives. Continued ... Robert Benson ~ Page 2 of 2

Professional Experience continued ... Implemented and administered VMware environment consisting of 4 ESX servers and a virtual center server to incorporate hardware platforms and minimize hardware costs and energy consumption. Consolidated approximately 25 physical servers in adherence with assigned timeli ne. Administered Microsoft Exchange Server for over 1,500 mailboxes and championed d eployment and management of Blackberry Enterprise Server. Assistant System Engineer (4/2004 to 12/2005) Configured and performed extensive troubleshooting on servers, workstations, swi tching, wireless and VOIP technology, Active Directory, TCP/IP, DNS, DHCP and WI NS. Established network user and email accounts and diligently used network monitori ng, security, and back-up software to maximize business continuity, safeguard cr itical data, and protect network from intrusion. Proficiently performed disaster recovery and planning inclusive of back-ups and documenting procedures. Office Systems Specialist (8/2001 to 4/ 2004) Analyzed and swiftly resolved customer issues regarding connectivity, peripheral compatibility, and software. Interfaced with senior engineers on future technology issues involving connectiv ity for LANs, WANs, and Internet applications. Rapidly promoted from role as initial role as Helpdesk Technician (2001) based o n outstanding problem solving abilities. Prior Background: Car Rental Agent, Hertz, Oklahoma City, OK Inventory Specialist, Washington Inventory Service, Oklahoma City, OK Radio Communication Specialist, United States Navy Technical Expertise Hardware: Dell/HP Servers, Cisco switches/routers/firewalls, Cisco/Linksys wirel ess access points, HP/Dell/Gateway workstations Software: Windows Server 2000/2003/2007, Windows 2000/XP/7 Workstation, Microsof t Office Suite, VMware ESX Server, VMware Server, Solarwinds, Microsoft IIS Serv er, MacAfee, Active Directory, ARCserve, Falconstor ISCSI San, Cisco IOS Networking / Protocols: TCP/IP, IPX/SPX, Ethernet, VPN, SMTP, POP3, IMAP, LDAP, FTP, TELNET, SNMP, WINS, DNS, DHCP Education Associate`s Degree in Technical Communication, Network Emphasis Oklahoma State University, Oklahoma City, 2000