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19/01/2012 01:14
oor communication between asset management and maintenance teams, between maintenance staff and just poor communication in general can lead to a variety of operational and customer service problems. If communications issues are not addressed, operating margins decline and the organization is likely to see an increase in employee turnover.
Communication is something that must be worked on and improved whenever possible. We all know this from our personal lives where each of us has learned that most problems are caused by a lack of communication. What we got here is failure to communicate.
http://www.mintek.com/blog/eam-cmms/eam-improves-lack-communication/
Source: Paul Newman and Strother Martin in the 1967 film Cool Hand Luke It is a failure to communicate instructions, goals and objectives that leads to unnecessary anguish for customers, staff and management. Communications problems occur in all industries and at all levels. The cause is simple the effect can be devastating. The solution is effort.
Inspection checklists for extreme weather are not disseminated properly. A sudden snowstorm arrives and unprepared assets are exposed to the elements. This may cause
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An EAM Improves a Lack of Communication
19/01/2012 01:14
http://www.mintek.com/blog/eam-cmms/eam-improves-lack-communication/
assets to not function correctly or even fail, increasing repair and capital expenditure costs. The training date for a new asset was not posted or sent to everyone who would help install, maintain or use it. The asset sits unused until training is finally completed. A system wide defect or change on an asset has been discovered. The new standard operating procedure is not communicated effectively throughout the organization. Maintenance teams waste time trying to fix the problem by recreating the knowledge already available. The contract renewal date is up for boilers or other high value assets. Administrative or maintenance management is supposed to contact vendors to implement new terms of engagement by a specified date. The deadline passes because the information was caught in an administrative bottleneck. Work requests and work orders are lost. External customers such as hotel guests, or any other type of client waiting for action become frustrated and take their business elsewhere. Internal customers develop workarounds that endanger health and safety.
etc. Computerized: Computerized training programs, software programs such as CRM software or EAM CMMS programs, computerized alerts, instant messages and so on. In the course of a normal work week we may use all of the above communication vehicles. The problem is that none of the methods are perfect and that each person in an organization communicates differently. The result is incomplete, lost, misunderstood and often ineffective information flow. To complicate matters, two people can see or hear the same information and walk away with different interpretations. This makes the opportunity for improved communications a problem that requires constant attention and effort.
The list is almost endless. The point is that without good communication, if anything can go wrong it will (also known as Murphys Law). To improve communication it makes sense to understand how communication is and can be done.
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An EAM Improves a Lack of Communication
19/01/2012 01:14
has been uploaded to your EAM system including photos, pdf files, blueprints or an example of the actual inspection checklist to be used.
our bosses. Researching and writing takes serious time. I happen to get a free lunch for every post with 10 shares... I really like free lunch. The whole office gets free lunch for every post with 100 shares. I also like seeing our stuff on the internet. You have to admit its really cool.
Stuart Smith is Minteks InBound Marketing Specialist. He works hard at creating compelling content to keep Minteks customers and prospects informed with relevant information.
http://www.mintek.com/blog/eam-cmms/eam-improves-lack-communication/
Winter Lodging and Ski Resort Maintenance Relevant EAM CMMS, Cable, and Lodging News for 1-13-2012 An EAM Improves a Lack of Communication
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