Core Knowledge & Competencies: - Typing Speeds of 80+ wpm - Adept in all aspects of Microsoft Office - Database Creation

& Updates Professional Experience: Accounting Manager July 2009 - February 2011 Vacant Property Securities Chicago, Illinois; Karen Buford, (312) 532-6755 * Managed small department that was directly responsible for monthly invoicing. Tracked balances and records for accurate annual reports to the board of directo rs. * Assembled electronic method of organizing and structuring contract pricing for high-volume customers accessed by multiple departments on a regular basis. Prov ided method for user-level read/write access and insertion of new information. * Formulated method to establish procedures relating to federal and state guidel ines for submission of invoices and completion of collections process in relatio n to government-based clients. * Position eliminated as company finalized plans to relocate headquarters to Phi ladelphia, PA. Inbound Consultant Systems Administrator August 2007 - May 2009 U.S. Cellular Bolingbrook, Illinois; (773) 399-7077 * Supervised 80 person call center division handing all aspects of agent queries regarding system mastery, conducted all escalated calls for tier two concerns l evied from current and prospective customers, and oversaw invoicing and payouts for monthly commissions paid to sales representatives. * Authored and instructed courses for incoming Telesales and Customer Service re presentatives on reading and understanding monthly bills delivered to customers and how to utilize that information to position new products and services. * Engineered database for Telesales department outlining available accessories i n warehouse through Microsoft Excel and set up automated updates to allow hourly confirmation of available product to offer to customers. * Position eliminated by company after decision to outsource department overseas . Billing & Account Manager March 2006 - January 2007 Schnidt Cartage Hanover Park, Illinois; Mary Pendergrass, (630) 736-2800 * Administered all invoicing and statements delivered to customers for small, sa me-day/next-day shipping company. * Streamlined pricing for company and developed chart and instructional tools fo r sales representatives to provide to prospective and existing customers, allowi ng easier presentations and explanations for existing and new clients. * Developed Microsoft Access database to house all incoming bills of lading from deliveries and pickups generated by business on a daily basis, reducing costs o f producing and tracking previous and current billing. * Position eliminated by owner once database was completed. Accounting Manager

July 2002 - March 2006 Workin` Out Construction Elburn, Illinois; Mike Stoffa, (630) 417-3860 * Oversaw all financial aspects of construction and rehabilitation business. Pro vided monthly and annual reports for owner along with recording and registering all relevant tax information. * Designed and updated advertising material content used at various conventions and conferences detailing services available. * Calculated pricing structures used for price quotes to new and existing custom ers. Generated sliding scale and automated program to allow individual customiza tion. * Left position voluntarily once owner announced plans to restructure. Educational Background: * Elmhurst College, Elmhurst, IL Bachelors of Arts - Business Communications (Interdepartmental Communications) * Kaneland High School, Maple Park, IL