JOHN L. WILLIAMS 5808 204th St Ct E Spanaway, WA 98387 Home Phone Number: (253) 318-9468 e-mail: jw1e7e9d4@westpost.

net ________________________________________________________________________ Management/Operational Analysis/Human Resources/Training Instructor: Leadership ~ Quality Assurance ~ Customer Service ~ Training & Development Executive Summary: Results-driven Operations Professional eager to offer cross-f unctional leadership, management, and communications talents toward supporting a n employer in achieving key performance objectives. KEY TRANSFERABLESKILL SETS: * Customer Retention and Loyalty Focused * Business Acumen Financial Management * Efficiency Strategies * Organizational Leadership Principles & Initiatives * Time Management Effectiveness * Budget Control Customer Service Programs * Competitive Intelligence Assessments FORMAL EDUCATION: Masters Degree, Human Resources Management; Chapman University in 2005 B.A. Degree, Organizational Leadership; Chapman University in 2003 WORK HISTORY: Training & Development Manager, Security Forces Squadron, JBLM WA: May 2009-Apr 2011 * Superbly managed a six person section consisting of one civilian and five acti ve duty personnel who performed an array of duties in 10 different program areas . * Ensured 135 active duty security forces members, 17 civilian employees, 145 Au gmentation personnel and 35 Contract Gate Guard employees were trained in accord ance with regulatory guidelines. * Authored two comprehensive Annual Training Plans; incorporated Phase I Orienta tion Training, Ancillary Training, Combat Skills Training, Specialty Training, A ugmentation Program Training, Contract Gate Guard Training, and Weapons Qualific ation Training with timelines for completion. * Developed an in-depth Mission Essential Task List Training Plan; identified lo cal training requirements to ensure the security/protection of all mission essen tial assets. * Expertly managed the Wing Augmentation Program. The Program was recognized by Inspectors during the Wing Anti-Terrorism Program Vulnerability Assessment as th e -best seen to date-. Assistant Training & Development Manager, Security Forces Squadron, McChord AFB: Jul 2004-May 2009 * Handpicked to be the Training department`s focal point during the Unit Complia nce Inspection (UCI); expertise and job knowledge significantly contributed to t he "Outstanding" rating received. * Comprehensively trained and certified 145 Augmentation Program personnel; prog ram received an "Excellent" rating during the UCI and was recognized as the best in Air Mobility Command. * Developed and implemented a Chenega Contract Guard 40 Hours Training Plan; ide ntified training subjects and prepared 35 personnel to assume gate guard sentry duties.

* Implemented a new unit training tracking process; resulted in a resounding tra ining completion rate of 98 percent. * Completely revised SF Phase I training checklist; product was more sequentiall y organized and training time was reduced by 35 percent. Human Resources Generalist, Mission Support Squadron, McChord AFB WA: Nov 2003 t o Jul 2004 * Conducted site audits to ensure base agencies were correctly classifying their positions. * Recommended pay plans, series, title, and grade level to the Classification an d Staffing Manager. * Prepared evaluation statements, and suggested changes to existing core personn el documents and position descriptions. * Developed a Civilian Personnel Flight customer sign-in sheet to track the numb er of visitors on a weekly, monthly and annual basis. * Conducted a Preliminary A-76 Labor Market Analysis for three military career f ields assigned to the 62nd Aerial Port Squadron to determine if it was cost effe ctive to convert the positions from military to civilian. Human Resources Manager (Intern), Clover Park Technical College, Tacoma, WA Aug 2003 to Nov 2003 * Acted in the capacity of a Manager of Human Resources. * Developed a survey to measure the employees` satisfaction or dissatisfaction w ith training and developmental classes offered by the college. The survey resul ts enabled the College`s Training and Development committee to develop and imple ment more focused training. * Conducted thorough reference checks on potential employees. In-depth questions uncovered information on an employee who falsified his job application after he was already selected to fill a vacant position; resulted in the College`s Human Resources Manager terminating the employee. * Active participant in labor/management meetings (three unions), discipline hea rings, employee leave, termination hearings and several other meetings that caus ed me to actively interact with the college president, high-level administrators and union officials. * Performed all assigned duties in a superb manner; reflected readiness to assum e a Human Resources Manager level position. Administrator for a 21st Century Grant, Bethel School District, Spanaway, WA: De c 2000-Aug 2003 Managed a staff that included teachers, para-educators, volunteers, and communit y members. * Implemented an annual afterschool and summer school program for students and a n evening class program for community members. * Conducted regular staff meetings and training; kept staff personnel abreast of current and pertinent information. Planned, organized, coordinated and impleme nted numerous programs and activities. * Orchestrated the forming of committees to develop emergency action, recognitio n and discipline policies. Actively networked with community organizations to b ring in volunteers to assist with and help sustain the program once funding expi red. * Wrote job advertisements, developed job interview questions, conducted job int erviews, and hired employees. Conducted job expectations with new employees and implemented corrective action when breeches in discipline occurred.