Q1.

An office has three computers with the following specifications:

Given software programs that have the following installation requirements, what program can be installed on all three computers listed above?

A. Program B. Program C. Program D. Program Q2.

A B C D

Maximize control panel window so that it takes the entire screen.

Q3. Which applications are best performed by large systems, such as a mainframe computer or minicomputer? (Choose two). A. A credit card service managing nationwide account information. B. A schools admissions office managing an information web site. C. A sales team sharing a centralized database of contacts and customers D. A government department managing tax information for a state or region E. An advertising agency creating magazine ads and brochures using graphic design software

Q4. After installing new hardware, the following problems occur:

What are the most likely causes of these problems? (Choose two.) Driver problem Hardware conflict Cable malfunction Power supply problem crashed (inoperable) hard drive

Q5. Match each type of computer to the box that describes the task best suited for that type of computer. Task Writing a report Mathematically simulating a hurricane Collecting telephone numbers and other contact information while on the road Q6. Type of computer Desktop computer Super computer Handheld computer smartphone/PDA

What type of computer is shown above? Palm Pilot Apple Computer Sony Playstation Dell Personal Computer

Q7.

Specifying that a spreadsheet will only display information in which COUNTRY equals Japan (as shown above) is an example of _____. Filing Sorting Filtering Subtotaling

Q8.

Display options to change the settings of the keyboard for this computer.

Q9. Match the name of each device to the box describing the danger against which what device protects. Danger Theft spikes in the power supply Power outage Device Close circuit television Surge suppressor Uninterruptible power supply

Q10. What are the most likely reasons an organization requires all employees to use the same version of the same word processor? (Choose two.) 1. Eliminating from hackers and other unauthorized users 2. Eliminating the need of any computer hardware or software training 3. Ensuring that documents can be shared throughout the organization 4. Simplifying support by standardizing on one wordprocessing application 5. Saving money through bulk purchases of computers, and other hardware Q11. Match each hardware component to the box specifying whether the hardware is an input or output device. Each category can be assigned three devices. Type of hardware Input Component

Output

Q12. What normally has the greatest impact on the speed at which the computer performs? 1. Monitor size 2. ROM version 3. Hard disk size 4. Hard disk speed 5. Microprocessor speed Q13. What is the best way to organize files so they can be easily found and identified? (Choose two.) Put related files into the same subdirectory/folder Assign files meaningful and recognize file names Store all files you create into a single subdirectory/folder Use the current date as the file extension when naming files Use only letters, rather than numbers or letters, in file names Q14.

What operating system is illustrated above? 1. Palm OS 2. Windows 3. Macintosh 4. Unix/Linux

Q15. Entering customer names and account numbers into a database is an example of _________.

Reading Inputting Outputting Accessing Processing Q16.

When attempting to open a file, the error message illustrated above appears. What is the most likely cause of the problem? 1. The file has been renamed or deleted since it was last opened 2. The file has become corrupted or damaged since it was last opened 3. The file is currently in use by someone on your computer or network 4. The file is password protected and you have not provided the correct password. Q17. What should be done first before manually clearing paper jam in a printer? 1. Remove the toner cartridge or ink source 2. Roll the feeder bar to remove jammed paper 3. Turn off the printers power and unplug the printer 4. Disconnect the cable between the printer and the computer

Q18. What is the most likely reason a user on a network would not be able to change system settings?

1. The operating system was incorrectly installed on the users PC 2. System settings options are not available for users on a network 3. The network operating was incorrectly installed on the server 4. The network manager has removed system settings options from users

Q19.

What type of software communicates with and controls all of the hardware and software shown above? 1. Database 2. Word processor 3. Network security 4. Operating system

Q20.

Search all windows help documents for the word HARDWARE. Q21. What unit refers the speed of the computers microprocessor? MB Dpi Rpm Mhz KB/Sec

Q22.

Display a dialog box containing information about the selected file including file attributes, location, when the file was created and other information. Q23. Match the type of task to the most application used to perform that task. Each application can be assigned two tasks. Application Spreadsheet Database Task Analyze pricing models Forecast annual budget Store customer sales information Manage hospital records

Q24.

Change the name of the selected file from FALL COURSES to FALL SCHEDULE. Q25. Match each computer input device to the box that specifies the common use of that device. Common use Collecting information from product labels in a supermarket Collecting scientific information (such as temperature) from a remote location Playing computer games Accessing information from an information kiosk Input device Bar code reader Environmental sensor or probe Joystick Touch screen

Q26. A computer limits the number and type of characters you can use to name a file created in any application. This is most likely a limitation in the computers ______. 1. Microprocessor 2. Operating system 3. Available memory 4. Network security settings Q27. Which windows control panel allows you to find and fix problems with the largest number of hardware devices? 1. System 2. Display 3. Add Hardware 4. Power Options 5. Internet Options 6. Network Connections Q28. Which of the following are internet browsers? (Choose two.) 1. Access 2. Firefox 3. Outlook 4. Thunderbird 5. Internet Explorer

Q29. Match the letter that refers to each of the painting tool shown in the illustration below.

A. Select B. Erase C. Zoom/Magnify D. Create Text E. Draw Square/Rectangle

Q30. What hardware device uses refresh rate to measure performance? A. Monitor B. Hard disk C. Central processing unit (CPU) D. Random access memory (RAM)

Q31. When a document file is opened from a hard disk, the information making up the file moves from _____. A. ROM to RAM B. Hard disk to RAM C. Hard disk to ROM D. RAM to Hard disk E. ROM to Hard disk Q32. What are the most common benefits of upgrading a software program? (Choose two.) A. New features and functionality B. Automatic extension of a softwares support agreement C. Better compatibility with the latest hardware and software D. Easier access to the telephone support from the products manufacturer E. Guaranteed compatibility with documents created with earlier versions of the software Q33. What software would be most useful for a teacher creating both slides and lecture notes in preparation for a class? A. Database B. Word processor C. Presentation program D. Drawing or painting program

Q34. Match each computer hardware component to the box that specifies the unit of measurement used to describe that component. Unit 1.4 gigahertz (1.4 Ghz) 56 kilobits per second (56 kbps) 1280x800 pixels 30 gigabytes (30 GB) Hardware component Microprocessor Modem Monitor Hard disk

Q35. After installing an upgrade to a word processor, documents created with earlier versions of the program lose all their original formatting. What is the most likely cause of the problem? A. older document became corrupted because of the upgrade B. older documents are not compatible with the new version C. the latest version of the word processor does not support older printers D. The computer's operating system prevents the new word processor from being installed.

Q36. When a computer is turned on, the first software that is normally loaded from disk is ________software. Utility Application Networking Operating system Telecommunication

Q37. Match the names of each type of computer with the pictures shown in the table below.

PC Desktop

Laptop or Notebook

Macintosh

Q38. Match the names of each operating system with the pictures shown in the table below.

Windows

Macintosh

Q39. What type of software includes components such as an inbox and outboxes? Financial Multimedia Web-page authoring Electronic communication

Q40. What should be used to create a cover letter template that can be merged with names and addresses from a database or address book? A. Spreadsheet application B. word process application C. Graphics drawing application D. Database management system E. Desktop publishing application Q41. Match the name of the device to the box describing the danger against which that device protects. Theft Closed circuit television Spikes " In the power supply" Surge suppressor Power outages Uninterruptible power supply Q42. Match the name of each step in the software development process to the box that describes that process: A planned and systematic set Quality assurance of tests necessary to determine if a product conforms to requirements Reviewing a pre-release Beta testing version of a product by users outside of the development organization Finding and fixing problems Debugging in the code that makes up a software program. Q43. What numbers do computers use as a basis to store all data? A. 0 B. 1 C. 2 D. 3 E. 4

Q44. What is the purpose of a computer device driver? To monitor how often software accesses a hard drive To allow a computer to control devices such as printer To manage memory used by different software applications. Q45.

What is the most accurate description of the selected file in the illustration above? A. A data file located in the "REPORTS" subfolder of the "MY DOCUMENTS" folder B. A data file located in the "MY DOCUMENTS" subfolder of the "REPORTS" folder C. A program file located in the "MY DOCUMENTS" subfolder of the "REPORTS" folder D. A program file located in the "REPORTS" subfolder of the "MY DOCUMENTS" folder

Q46. After working with an organization's help desk, it is determined that new game software is installed on a computer is the source of computer crashes. After removing the game from the computer, the problem is solved. What steps should be taken next? (Choose two) A. avoid working on the computer where the problem occurred B. avoid installing similar software on the computer in the future C. delete all e-mails and other documents or communication related to the problem D. communicate the problem to others who may have the same game installed on their computers E. Install the game software on other people's computers to determine if the problem affects other machines. Q47. What term describes a legal assurance that a computer will work as described in the product documentation? warranty user manual support agreement price/performance ratio Q48. Use the Windows Function" Add or Remove Programs" to remove the program "Winzip" Q49. Create a new folder named "EXCHANGE PROGRAMS" on the windows Desktop. Q50. Change the desktop wallpaper to "AZUL" Do not use Windows Explorer. Q51. Put the computer in standby mode. (Dont use CTRL, ALT, DEL)

Q52. What type of computer hardware only performs useful functions when connected to a larger system like a minicomputer or mainframe computer? Choose the correct option

A. Terminal (

B. Laptop Personal Computer (

C. Macintosh (

D. Desktop Personal computer (

Q 53. After using a new mouse for several months, moving the mouse becomes difficult and the mouse pointer becomes harder to control. What is the most likely cause of this problem? the mouse is dirty and needs to be cleaned control panel settings for the mouse have been changed the mouse is unplugged or not attached to the computer properly There is a hardware conflict between the mouse and some other input device. Q54. Install Microsoft office by using the "SETUP.EXE" program from your computer's CD ROM Drive. (Do not use Windows Explorer)

Q55. Match the name of each computer component to the box next to the purpose of that component. In board that extends videoadd capacity for enhanced graphic output Is for installing more random access memory to a computer control electrical supply for electrical current used by the computer Brain of the computer that performs calculations and controls processes In board with inputs for add microphones, game ports, end outputs for sound devices Video accelerator

Single inline memory module (SIMM) Power supply

Central processing unit (CPU)

Sound card

Q56. Match each window control panel option to the box that describes the settings the control panel option is used to change. The computer interface elements (keyboard display, use mouse) that help those with disabilities Screen saver, desktop monitor resolution, background Status of all software programs installed on the computer Configuration of all hardware(input, output devices, ports, etc)

Q57. What system is an example of computer hardware that is shared simultaneously by multiple computers on a network? Scanner connected to a desktop PC Printer connected to all computers in a payroll department Personal home computer connected to a television monitor Projector connected to a laptop computer in a conference room Q58. What device simultaneously connects a laptop computer to a monitor, keyboard, mouse, printer and other devices on the desktop? modem SCSI PCMCIA Docking station Network adapter Q59: What type of software is most likely to be pre-installed on a new computer? A. Operating system software B. Communication software for accessing the internet C. Educational or training software such as online tutorials D. Productivity software such as a spreadsheet or database

Q60: Match the name of each graphical user interface element to the box pointing to an illustration of that element

A B C D E

Icon Window Menu Dialog Box Scroll Bar

Q61. Match each word-processing task to the box that best describes the task editing or formatting. Each description can be assigned two tasks. Editing Formatting Deleting a sentence Moving a word Changing margins Boldfacing text

Q62: What are the advantages of transferring files from one computer to another by a network rather than on portable media, such as a CD, thumb drive or diskette? (Choose two) Most computers are not able to read portable media Files too large to fit onto portable medial can be transferred on a network Files transferred by a network will not be exposed to viruses or other dangerous programs Network file transfer does not require the user to physically transport media between computers Files transferred by a network are guaranteed to be readable by other computers on the network. Q63: Automatically search all directories of the C: hard drive for a file name "COURSES" do not save your search Q64:

In the illustration above, the highlighted information containing the name, address, and telephone number of a person is an example if a database __________ A. field B. query C. report D. record

Q65: Match each computer output device to the box that describes the common use of that device. Automating device such as robotics arms and other equipment Creating large documents like architectural drawings and blueprints Giving a presentation to a large audience Q66: Mechanical controller

Plotter

projector

In the database shown above, the highlighted information containing all phone numbers held in the database is an example of a database __________. A. field B. query C. report D. record Q67. Display a list of fonts installed on this computer, do not use windows explorer.

Q68. Choose the option that refers to the universal serial bus (USB) port in the illustration shown below.

Q69. Match each term to the box that specifies the approximate number of bytes of a computer term refers. One billion bytes One million bytes One thousand bytes Gigabyte (GB) Megabyte (MB) Kilobyte (KB)

Q70. What operating system does the user interact with primarily by writing directly on the screen? A. UNIX B. PALMOS C. WINDOWS D. Macintosh Q71: Display a list of installed printers. Q72: If you are purchasing a PC that will be constantly connected to a high speed data network what device would you most likely need to install on the computer? A. Router B. Ethernet card C. 56K internal modem D. Video accelerator board E. Uninterruptible power supply

Q73: Match the name of each computer component to the label that points to the illustration of that computer.

A B C D E F

CD Drive Printer CPU Box Monitor Keyboard Mouse