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Human resource planning provides the essential link between MNC strategy and people. involves: - scanning the environment for opportunities and threats - taking an inventory and assessment of the organizations current human resources - developing policies, plans, programs, and activities that provide the human talent to help carry out and achieve strategic plans - consideration about the nature of the present and future work demand and potentially viable sources of labour supply it should be responsive to both the short-term and long-term needs and plans of the organization and its worldwide operations
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Global Competition
Companies compete both at home and abroad: - to attract and retain customers - for the human talent itself To succeed in the increasingly competitive global arena - ability to attract and deploy: - a motivated - innovative - team-oriented - cooperative Seite 2/32
Critical functions of HR planning - to continuously o watch the competition o scan the environment for the best practices in employee recruiting, selection, placement, work design, training and development, compensation, change and performance management, and other HR management practices
o expert input by experienced managers or other professionals results in: o job description listing duties, responsibilities, working conditions, supervision or reporting arrangements, knowledge and skills required should be reviewed, discussed and revised regularly
Extensive Travel - almost constant travel to various business locations o regular and frequent customer contact o active coordination of various geographically dispersed business partners o ongoing supervision that cannot be replaced completely by virtual contacts - can be part of : o early and developing phase of business development o regional assignment Short Term Foreign Assignments (secondments) Duration: From a few months to a year - are on the rise with increasing priorities for cost saving and localization of talent - can provide an interesting break, challenge and professional development opportunity Expatriate Assignments Durations: 3 years or longer - need to fill a critical skills gap by transferring operating knowledge and techniques and general management skills to the distant subsidiary - allowing the MNC to more directly provide coordination and control - knowledge transfer o cognitive domain concrete knowledge about procedures, techniques, and methods for accomplishing tasks o emotional intelligence or affective domain productive attitudes and values, higher-level thinking, team building, and problem-solving skils major purposes: - filling a critical skills gap with accompanying knowledge/ skill transfer for optimal MNC control - supporting individual learning and global competency development for future company leadership - organization development of the host operation and MNC as a whole Vladimir Puck - demand-driven foreign site work - learning-driven international assignments Gary Oddou - 2 types of expatriates o Those assigned to go abroad to fix a problem Seite 5/32
o Those identified as high potentials for the firm who are assigned abroad to build global business competencies Particular purposes of organizational development served by expatriate assignments: - effecting global workforce socialization to common values and priorities - widespread global orientation and core competency development - development of informal networks - organizational learning - effective global knowledge management Disadvantages - expatriate assignments can be very expensive o maintenance costs of expatriates in a host country range from three to ten times the cost of domestic employees with similar responsibilities - frequency of premature terminations of expatriate assignments of failure to achieve the assignment goals - over-reliance on the use of expatriates for management and leadership responsibilities in foreign operations can lead to limited development of other members of the MNC workforce not coming from MNC headquarters overall underutilized and underdeveloped global talent pool - strict and exclusive use of expatriates for managing foreign operations can significantly diminish the breadth of experience-based perspectives about foreign markets that can be returned back to MNC headquarters o limiting the MNCs ability to innovate and compete on a global scale Inpatriate Assignments = a work assignment featuring the transfer of foreign managers from their host country operation locations to global or regional headquarters on a semipermanent or permanent basis Major purpose: - increase the foreign inpatriate managers understanding of company strategy, culture, and critical operations and practices - upon return this manager can exert greater control on the foreign operation consistent with MNC headquarters - knowledge transfer (with perhaps greater credibility as someone originating form the host country workforce) - enrich the MNC management team by adding a multicultural perspective to global strategy development limitations and costs - challenges of cross-cultural adjustment - premature assignment terminations - assignment failure to meet goals and objectives Virtual Expatriate Assignments = assignments that combine short travel trips with virtual interaction through telephone and cyberspace (e-mail, video teleconferencing, the Internet, company-controlled intranet sites) - allows executives to take an assignment without subjecting them and their families to the culture shock of a move abroad Seite 6/32
expose the employee to valuable developmental global management issues, while still permitting closer touch with the home office
Global Virtual Teams - formation and continued growth of complete or partial working arrangements known as global or multinational virtual teams - 3 design components o Responsible for formulating and/or implementing decisions that are important to their organizations global strategy o Use a substantial amount of communications technology to support group member interactions o Comprise members working and living in different countries - Knowledge-based teams o Formed to improve organizational processes o Develop new products o Satisfy complex customer problems - Distinct advantage o Ability to perform work asynchronously o Helping organizations bridge different time zones effectively o Enabling teams to be productive over more than one work period - Enhance flexibility and innovation capability - Basic sociotechnical challenges in making them work effectively o Managing conflict Over differing cultural backgrounds With much greater distances Delayed or asynchronous periods of interaction Synchronous interaction in groups - more orderly process - verbal and nonverbal cues help o regulate the flow of conversation o facilitate turn taking in discussion o provide immediate feedback o convey subtle meanings Asynchronous communication - typically found in multinational virtual teams - conveyance of cues is hindered - feedback is delayed - interruptions or long pauses in communication often occur Global virtual teams must find workable solutions - obstacle of asynchronous communications - temporally coordinating their interactions and flows of information o work schedules and deadlines o developing trust o aligning the pace of efforts among group members o agreeing on the time spent on particular tasks Seite 7/32
Regular or Standard Employees full-time or permanent employees - are considered full members of the organization - are at the core of the organizations employment picture - recipients of full benefits Non-core employees - serve as layers beyond the core that provide work as needed and as afforded by the organization - protective buffer for their core employee counterparts - are the first ones to lose their jobs or to have their working hours diminished 3 major groups of regular employees - parentcountry nationals (PCN) - host-country nationals (HCN) - third-country nationals (TCN) Parent-Country Nationals (PCNs) - citizens (legal residents) of the home country of the parent company, or the country where the primary headquarters is located - particular strength of a PCN as a labour source: o his/her understanding of the company culture, priorities, and strategy and what it takes to be successful within the MNC - particular limitations o possible lack of familiarity with and difficulty in personally adjusting to a foreign business location of the MNC (lack of foreign-site adaptabilitiy) Host Country Nationals (HCNs) = citizens or residents of a country that hosts, or provides local property and facilities, for MNC operations abroad Particular strengths: - familiarity with the local culture, common business practices, and economic conditions limitations: - may initially lack a clear understanding of the predominant national and organizational culture of MNC headquarters, or its business priorities, accepted and expected business practices, and strategic mind-set - might not share a common language with PCNs o serious challenge to effective communications and business interactions Third-Country Nationals (TCNs) when staffing a foreign operation in a host country, new employees could be citizens or residents of a different third country apart from the parent or host country - useful alternative labor source for filling work demand where the focus is on obtaining the most cost-effective labor Seite 8/32
overall regiocentric strategy o regional employees are assigned as TCNs to nearby host country operations disadvantages - possible lack of understanding of the local HCN culture - difficulties with local public sentiment and governmental obstruction - language difficulty - may not have a clear understanding of MNC strategic priorities, accepted business practices, organizational culture Contingent or Non-Standard Workforce = on call employees those who work on a flexible basis as needed or contingent to an organizations work demand have neither an explicit nor implicit contract for continuing employment represent a rapidly growing source of labor for filling global work demand
o no fixed costs arrangements can be terminated at the end of the contract period Changes in Employer-Employee Relationships and Expectations o increased sense of employees of being their own free agents and not committed on a long-term basis to a single employer Changes in Employee Personal-Life Needs and Lifestyle Preferences o dramatic increase in the number of working mothers o rise of two-career family demand for flexible working arrangements Major Forms of Contingent or Non-Standard Employees Part-Time Employees o most common source of the growing contingent labor force o work less on an ongoing basis o global part-time workforce continues to be dominated numerically by women Temporary Employees o another major source of contingent workers o are increasingly used to supplement the regular workforce on an ongoing basisdepending on the workload o often supplied by temporary services agency o floaters in-house company employees typically not eligible for full company benefits Employee Leasing o a company might transfer all employees, a large part of the employees, or sometimes only the employees of a separate facility or site to the payroll of an employee-leasing firm or Professional Employer Organization (PEO) joint-employment relationship o the PEO then leases the workers back to the client company saving the company on HR operational costs can also provide positive MNC tax benefits o disadvantages may be hard to lease back loyalty and commitment (source of competitive advantage) Contracted Services o special tasks of a non-recurring nature, requiring a high level of independence, professional judgement, discretion, and skill o frequently performed on a contract basis by individuals e.g. consultants, groups of professionals Outsourced Services o when a company contracts with an organization to provide the ongoing, full managerial responsibility over a specific function o companies must carefully address skill and language requirements, labor costs by market, alternative talent pools, workforce training requirements, and work design requirements MNC Concerns Regarding Contingent Employees heavy reliance on non-standard employees may lead to reduced job satisfaction Seite 10/32
o reduction of workforce loyalty, commitment, and subsequent reduced productivity outsourcing arrangements employees work for outsourcing service firms no direct control o no direct control of work quality, decreased worker commitment, loyalty, and competence concern about customer perception of company products or services provided by offshore employees significant costs in image and public relations HR Planning for the Long-Term regularly scanning the environment for threats and opportunities in the external labor supply o related to meeting immediate and short-term work demand for carrying out MNC objectives study external trends and conditions o firms long-term survival and competitiveness internally consider the MNCs organizational culture and core capabilities Country Labor Forecasting environmental scanning should consider o national birthrate statistics o health conditions and mortality o the nature and quality of educational systems within a country o changing demographic trends in workforce participation clearer picture of the nature of the global labor force available Planning for Global Capability shared organizational core competencies and culture workforce alignment or shared mind-set plan HR activities and policies plan selection, training, performance management, and remuneration practices companies have increased their number of young managers involved in extended foreign assignment experiences in order to develop greater company-wide global leadership capability expatriate assignment, repatriation, placement, ongoing career development global talent management Global Succession Planning effective succession planning o minimizing disruption and confusion o implementing company strategy and achieving organizational goals o reduce chance and uncertainty o ensure the availability of senior executive leadership talent for future company guidance Seite 11/32
involves o making a projection of future needs for senior managers within the firm o careful selection from pools of promising manager candidates o flexible plan is formulated to ensure that successors develop the core competencies needed o management and HR should work collaboratively with the identified, interested high-potential individuals o formal training, international virtual teams, short-term foreign assignments, extended foreign assignments
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6 Global Staffing
involves actively filling jobs in a timely fashion with appropriately qualified individuals from inside or outside the MNC and consistent with the MNCs strategy ability to attract qualified workers and keep the workplace adequately staffed o careful assessment through HR planning of external labor market conditions and government actions o effectiveness of the organizations overall reward system attract and retain workers involves: moving employees into, throughout, and out of an organization retaining desirable employees employee deployment and movement decisions and activities o recruitment o selection o transfer o promotions o layoffs o firing o retirement o total compensation package and reward system Recruitment involves considering both internal and external sources to produce viable candidates to apply to fill a given work demand Selection involves gathering appropriate information and deciding from among those candidates who to choose to fill the work demand
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each major overseas subsidiary is usually somewhat independent and is typically managed by a local HCN major advantages o strong familiarity of operation management with local social norms and customs o language fluency o costs that are typically less than an expatriate assignment o no foreign adjustment problems for an employee and any accompanying family members o can win the support and confidence of the local government and people major disadvantage o lack of effective flow of information and productive interaction between MNC headquarters and the foreign subsidiary language and cultural differences us versus them stereotypes lack of local meaningful interaction and common experience between PCNs and HCNs o lack of international professional skill enhancement and career development opportunities for HCNs o suboptimal sharing of valuable knowledge and information and cross-cultural understanding o lack of valuable global competency development opportunities for PCN managers and executives lead to lower effectiveness MNC headquarters strategic management team Regiocentric Approach the firms operations or particular functions are structured by multiple country areas or major economic regions o predominance of HCN staffing at the local subsidiary o former HCN managers (now TCNs) with cross-border assignments gain useful albeit less culturally distant international career experience but still generally limited to this regional level little chance of promotion to the top management strategic team back at the parent company headquarters advantages o may contribute to building useful international competencies disadvantages o risks developing multiple independent national units with little common links and identification with MNC headquarters o less-than-optimal exchange of knowledge and resources Geocentric Approach considers and selects the best talent for important jobs throughout the world operations of the MNC, regardless of nationality works well where products/services involve minimal cultural differentiation o electronics, automotive industry advantages Seite 15/32
o increased global leadership development opportunities for HCN o increased opportunities for cross-cultural learning and knowledge sharing throughout the firm, with meaningful cross-border interactions o greater opportunity for developing a common MNC identity and mind-set o a more widespread development of key global competencies throughout the MNC leading to a distinct competitive advantage in human capital restrictions o where local governments require certain levels of HCN professional and managerial presence in their host country operations o or place significant documentation and qualification requirements for hiring foreign nationals disadvantages o prove prohibitively expensive to implement fully due to compensation adjustment needs and relocation expenses International Joint Ventures (IJV) Issues of potential cross-cultural conflict, control, and temporary versus permanent (that is, one-way) staffing assignments major strategic mode of entry into foreign markets advantages o competitive advantage due to cultural diversity broader range of perspectives for managing the IJV o negative outcomes can be minimized by focusing more on expertise and interpersonal skills many MNCs now hire local talent and train them in company strategy, culture, and procedure local in the host country or as inpatriates at MNC headquarters then place them in key leadership positions back in the local host country IJV Stage of International Development Progression of businesses through various stages of international development, or internationalization 1) export activity 2) development of foreign sales offices 3) licensing agreements 4) foreign direct investment with manufacturing facilities 5) international division formation 6) multinational status 7) integrated global enterprise some businesses bypass stages acquisitions joint ventures born global new ventures Specific Foreign Market Experience MNCs with little experience o staff operations with local management Seite 16/32
local HCN managers TCNs o reluctant to hire an experienced HCN or TCN from outside the MNC short-term hiring full-time consultancy basis Government Restrictions and Incentives Safeguarding responsibility on behalf of their working citizens require MNC to demonstrate that HCNs are not available to fill certain managerial or technical professional positions o entry visas and work permits to PCNs and TCNs work permit is granted generally only for an expatriate and not for an accompanying spouse or partner certain number of HCNs might have to be hired at particular levels o minimal percentage of supervisor and management level positions must be staffed by HCNs o enforced by governments and NGOs especially in developing countries incentives by governments to encourage MNCs foreign direct investment and significant HCN staffing o tax, tariff, local labor force training Sociocultural Considerations general social norms women in international staffing General Social Norms Influence of social expectations and cultural preferences in the workplace Consideration of such factors as o gender o age o consanguinity (family ties) o previous friendships nepotism = hiring extended family members Women and International Staffing Cultural norms and expectations might need to be considered when making staffingassignment decisions about women in other countries o especially involving work and supervisory interactions with men women still lag significantly behind their male MNC expatriate counterparts o assumption held by male managers that women have less interest than men in obtaining international work experience (expatriate assignment) and concerns about success potential o even though a majority of women on expatriate assignments were successful Seite 17/32
advantages of women overseas o high visibility o not necessarily subject to the same traditional gender-based restrictions in local business interaction o positive self-fulfilling prophesy or halo effect foreign business persons might expect the female expatriate to be extremely capable and talented (as she was able to overcome all of the gender-biased obstacles) o social skills building trusting relationships with employees and customers good listening skills less direct and confrontational communication approach emphasis on cooperation over competition
o when recruiting for executive-level employees o found mostly at or near company headquarters o needed for new foreign operations that lack an MNCs proprietary knowledge and expertise subject to an ethnocentric staffing orientation web-based recruiting o low costs o dramatic increase of the geographic area for recruitment other costs and restrictions related to the overall staffing effort o candidate travel for interviews o dealing with difficult country visa and immigration policies might minimize the geographic recruitment area Internal versus External Candidates Search for candidates inside or outside the organization? BUT many MNCs (Merck, 3M, IBM) encourage an internal recruitment promotion from within o advantages of this approach where effective human resource information systems (HRIS) are in use qualified candidates are easier to identify and contact significant savings in time and financial resources work performance background and development progress are readily available of potential candidates boost on employee morale and motivation, increasing retention and productivity reduction in training and socialization time and costs awareness of the unique organizational culture, priorities, procedures, and overall business practices of existing employees o additional advantages (Harvey and Novicevic) internal candidates are easier to persuade to take an assignment abroad internal candidates are familiar with the value of international career within the organization internal candidates are more likely to be trusted in the organization recruiting employees from the outside benefits o fresh new ideas and viewpoints o reduce training costs o provide additional greatly needed human resources without overusing and overburdening existing internal staff o greater objectivity and flexibility in making critical decisions disadvantages o lack of verifiable information on the external candidates past experience o higher recruitment costs o little knowledge and experience regarding company culture and strategy o lack of a history with MNC headquarters to develop trust and ongoing support Global Recruitment Methods INTERNAL usage of formal and informal means to search for potential employees inside the MNC Seite 19/32
primary internal methods o job posting o skills inventories o internal network referrals Job Posting company newsletters bulletins computerized intranet in-house communication systems o include information about the nature of the position major qualifications required how to apply or bid for this job opportunity Skills Inventories facilitate an internal search for employees with interest and requisite skills Internal Network Referrals informal communication there must be an open sharing of career interest information Global Recruitment Methods EXTERNAL advertising employee referrals field recruiting internships Internet and related software professional recruitment firms Advertising direct advertising o can reach a large number of potential applicants in a number of ways o should fit the local culture and regulatory conditions o should be directed at reaching the intended audience Employee referrals employees are typically provided a financial reward and/or gift for referring a candidate who is eventually hired especially in small- to medium-sized operations tends to be very effective in attracting qualified and loyal new employees the newly recruited employee tends to know what to expect from the job and the company o decreasing the likelihood of early departure nepotism (hiring of family members) disadvantages o less workforce diversity o some countries over-reliance can lead to accusation of discrimination and costly litigation
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Field Recruiting professional internal recruiters are sent out into the extern environment in field recruiting activities o domestic or international college career centers o company- or government-sponsored outplacement service centers o school- or local government-sponsored career fairs o meeting of professional associations Internships companies are increasingly working closely with domestic and international university programs to develop internship arrangements o part-time basis during a school year o full-time during a summer prior to graduation in change for pay or academic credit provide valuable experiential learning and resume-building experience for student recruitment tool o attracting very capable students international internship o valuable trial test of an individuals ability to adapt and adjust to a foreign work environment disadvantage o might not be appropriate when employees need to be hired fairly quickly o tend to require considerable company time in planning and supervision The Internet and Related Software is reducing the cost and time needed to fill many positions able to improve on traditional advertising o targeting specialised websites o electronic newsletters o bulletin boards effectively designed websites o realistic job and working environment previews for potential candidates potential drawbacks of e-recruiting (by Sparrow) o attracts too many applicants to process effectively and in a timely manner o challenge when the recruiting company is not well known o attracts questionable data of highly variable quality o inherent discrimination against other qualified candidates (mostly male candidates applying) Professional Recruitment Firms agencies e.g. Adecco or Manpower o provide temps or employees that work for the company for a limited period executive search firms e.g. Korn/Ferry International o assist only with the external recruitment of senior executives temp-to-hire Seite 21/32
o provides employees from entry to middle management levels initially on a temporary basis o afterwards these employees are hired by the company on a regular basis when future work demand employee fit warrant such a decision often used as a probationary test
ability to adjust ability to relate in a sensitive way with other cultures o shorter assignments little cultural distance selection criteria o interpersonal skills o personal intent and motivation for obtaining international work experience o cross-cultural sensitivity o adaptability o tolerance for ambiguity o overall inquisitiveness o technical competence Methods for Selecting Employees for a Foreign Assignment a psychometric approach for predicting international management competencies a experiential approach an overall clinical risk assessment approach Psychometric Approach general approach using personality tests challenges o difficulty in measuring predictive success and reliability o questionable quality of data Experiential Approach emphasizes the expatriate candidates direct experience with many of the realities of the future assignment 3 main forms o assessment center technique places the candidate in various relevant situations and with common and critical tasks that he or she likely would face in the foreign assignment in-basket exercises relevant job assignments work simulation o foreign site preview visit (familiarization trip) more time and expense invitation to visit the actual area of the proposed foreign assignment o developing an internal international cadre of talent pool significant HR planning long time perspective o clinical risk assessment approach investigates candidate competencies and ability to adjust and other factors affecting success adaptability of the accompanying partner dual-career difficulties nature of supporting structure in the foreign assignment cultural distance and technical difficulty of the assignment accountabilities and responsibilities Seite 23/32
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Organizational Learning and Knowledge Management tacit knowledge o capability possessed by an individual based on his or her overall level of experience and expertise o shared through team working arrangements Global Alignment various training activities and related efforts can be used to help build internal employee alignment, or a common mind-set o brings control and consistency o offsets the unavoidable uncertainty and rapid change training can build a common commitment and sense of values to guide decisions o shared attitudes Building Global Talent development of high-potential employees into effective managers and leaders o think and compete effectively on a global scale training o develop general international competencies e.g. international adjustment skills o specific knowledge and skills specific foreign language ability knowledge of local laws Fundamental Concepts and Principles for Guiding Global Training and Development to help guide decisions regarding employee training and development Domains of Learning cognitive domain of learning o most training is aimed at increasing knowledge, awareness, and understanding o intellectual and rational thinking processes affective domain of learning o deals with emotions, feelings, values, beliefs, attitudes, expectations motivation o e.g. pre-departure training efforts (expatriates) psychomotor domain of learning o relates to the acquisition of new physical skills typing, correct enunciation of previously unfamiliar and difficult vocal sounds in a new foreign language, becoming accustomed to driving on the opposite side of the road o combination of the intellect, and motor coordination o mastery tends to require significant practice o deep level of learning over-learning Levels of Learning within the cognitive domain CASE Seite 26/32
o C = basic comprehension of a message, rule, or principle o A = next level, involves the ability to analyze a problem situation and break it up into an effective examination of the most important parts of the situation o S = ability to synthesize or reassemble the parts to form a clear total picture or diagnosis of a solution or set of alternative solutions to the problem o E = at the deepest level of learning, pertains to evaluate the most appropriate action to take based on existing objectives or determining the decision that would yield the greatest value Principles of Adult Learning familiarity relating to previous experience pragmatic or problem-centered personal influence and control perception of self-direction, influence, and control on the learning process values of mutual trust and respect, openness, and honesty Sensitivity to Cross-Cultural Differences Systems Approach to use the training effectively and create desirable impact on employee and organizational training systematic, scientifically based procedure Phase 1: Conduct Needs Assessment whether a training need exists careful need assessment is important for ensuring that training is o designed and implemented cost-effectively o supported and reinforced by work design and supervision the reward system the overall workplace environment examines at o the organizational level organizational performance objectives available resources possible supportive changes from the organizational culture and reward system o the job and work operations level nature of the particular performance to be mastered training content for new knowledge and skills causes of performance problems (if existing) prevailing conditions in which the work is performed should include input from as many sources as possible o the individual level needs or characteristics of the trainee(s) language skills technical and basic skills cultural influences Seite 27/32
Phase 2: Develop Training Objectives identify what specific behaviors the intended trainees are supposed to be able to perform expected conditions in which the behaviour is to be performed Phase 3: Design and Develop Training selection of training method or combination of methods possibly adjusting or redesigning the work environment cardinal rule: o the most cost-effective method to use depends upon the training objectives experiential methods o practice, role playing, international travel, work experience in foreign culture o very effective training methods o require expense and time other methods o readings o computer-assisted media o brief live presentations Phase 4: Test and Revise Training Prototype trial test of the training prior to its widespread usage Phase 5: Implement Training Phase 6: Evaluate Training in terms of its effectiveness in achieving the training objectives
Training Transfer
to encourage effective positive transfer of the training there are several things that managers can do before, during, and after the training takes place before the training o clear commitment obtained from accepted leaders and top management for the training powerful influence on perception of workers through: adequate budget allocation for the training supportive public statements participating in the training themselves clear support for the new behaviors being trained o careful review and possible revision of pertinent company policies, procedures, and workplace conditions during the training o use of practice on-the-job training role playing experiential exercises following training o encouragement by the supervisors to use the new skills o functional integration of other human resource activities Seite 28/32
Training Imperatives for the Global Workforce key imperatives for global training o building global competencies for international professionals o building global alignment o pre-departure and on-site expatriate training o special training considerations for female expatriate assignment success o HCN training
Training more controlled, structured learning activities with fairly limited topics and specific learning objectives most formal strategy of the four T and with the greatest focus on sharing explicit knowledge program on a global strategy change management managing virtual work teams international negotiations and conflict-management skills Travel can provide a rich source of exposure and experience-based knowledge about foreign cultures and different behavioural norms divers economic and political environments, different and often insightful business practices Teams cross-functional task forces enduring teams at middle or senior levels fairly autonomous and self-managing virtual teams experiences of interactions with team members of other national and cultural backgrounds can provide a rich exchange of tacit knowledge and capability
o job training actual content and form of training depends on various factors: o Job Toughness does the new job require different working conditions, equipment, or legal or union restrictions? o Cultural Toughness the degree to which the values, norms, and attitudes of the foreign culture match the expatriates home culture o Communication Toughness difficulty and amount of frequency of communication involved with HCNs and in the foreign environment different norms and rules for written, oral, and interpersonal communication; frequency of foreign communication required; difficulty in learning the predominant foreign language; length of foreign assignment; modes of communication used Special Training Considerations for Female Expatriates Female expatriates represent a significant but greatly underutilized resource Local Norms and Values Regarding Women Information should be provided on local norms, values, and perceptions about expected female role behaviour and attitudes toward women managers Attitudes and Norms Regarding Expatriate Women versus HCN Women Expatriate women are often not held to the same gender role expectations as are women form the local culture Behaviors to Avoid Avoid unnecessary HCN offense with or misinterpretation of their behaviour Networking with Successful Female Expatriates HCN Training Considerations Operative Level o new employee orientation o entry job skills o parent company predominant language o expatriate and home country cross-cultural awareness training Supervisory and Middle Management o Supervision and technical operations management o Home country cross-cultural awareness o Expatriate coaching o Liaison role between parent company expatriates and lower-level HCNs Upper Management o Advanced technical system operations Seite 31/32
o o o
Business-level (subsidiary) strategy Parent company (MNC) strategy Parent company (MNC) culture
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