3G APR Process

Document Classification: C1

RO QoS North Optimisation 3G APR Process

Version 1.0

Author Date Version Filename

Jonathan feasby 23/12/2006 1.0 83712856.doc

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Ownership & Distribution

Name Responsibility Owner Approver Reviewer Distribution

Document History
Version 1.0 Reason Draft Version Date 18.07.2005

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Table of Contents 1 Introduction.....................................................................................................................................4 1.1 Purpose....................................................................................................................................4 1.2 Scope.......................................................................................................................................4 1.3 Out of Scope.............................................................................................................................4 2 Key Points & Assumptions..............................................................................................................4 2.1 Key Points................................................................................................................................4 2.2 Assumptions.............................................................................................................................5 3 Terms & Abbreviations....................................................................................................................5 3.1 Definition of Terms....................................................................................................................5 3.2 Process Abbreviations..............................................................................................................6 4 Process Description........................................................................................................................7 4.1 Process Flow Chart..................................................................................................................7 4.2 Process Summary....................................................................................................................8 5 Activity Description........................................................................................................................10 5.1 Introduction.............................................................................................................................10 5.2 Cell Lists.................................................................................................................................10 5.3 Atoll Plots................................................................................................................................11 5.4 Meeting with C&T planner.......................................................................................................11 5.5 High Level Statistics...............................................................................................................11 5.6 Radio Network Functionality and Audit...................................................................................12 5.7 NCELL Audit...........................................................................................................................13 5.8 Parameter Audit......................................................................................................................13 5.9 Detailed Statistical Analysis....................................................................................................13 Current 2006/ 2007 KPIs.........................................................................................................14 5.10 Drive Trial Anlaysis...............................................................................................................15 5.11 Conclusions..........................................................................................................................15 5.12 Previous APR review............................................................................................................16 5.13 Recommendations................................................................................................................16 5.14 Ongoing Actions...................................................................................................................16 5.15 Update APR Tracker.............................................................................................................17 5.16 Publish APR.........................................................................................................................17 5.17 Post APR Review.................................................................................................................17 6 Process Role Definition.................................................................................................................19 6.1 Optimisation Engineer............................................................................................................19 7 Acknowledgements.......................................................................................................................19

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1 Introduction
The 3G APR process provides a method through which a group of cells within specified areas of the 3G Radio Network is analysed. This is to identify any CS or PS performance issues in order to look at resolutions.

1.1

Purpose

The purpose of this document is to illustrate the 3G APR Process for the management of 100k Town Performance evaluation and subsequent analysis within RO QOS Optimisation and consequently within Business As Usual (BAU).

1.2

Scope

This document defines the process and it provides details of the inputs and outputs as well as ownership and timescales to give a holistic view of how the process should function. This document also provides a framework for the responsibilities of those involved in managing the 100k Town Performance evaluation and subsequent analysis.

1.3

Out of Scope

Processes that have been identified as out of scope are: 2G Optimisation Service Area Team Rigging Team Co-ordination

2 Key Points & Assumptions

2.1 Key Points
The processes described herein are based upon the following key points and criteria: APR Area - The Area will define the extent of the analysis. The area will encompass all the 3G cells to be analysed. A list of the 3G cells must be included with any known issues The area should be bounded by a polygon. The area can be user defined e.g Docklands or Defined by the Business e.g 100k Towns Cells The cells list is required to define all the 3G cells included in the analysis (Planned and Live). Any known cell issues should be noted.

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Analysis The analysis will be conducted for all the cells defined in the APR area. There are 4 main areas of analysis. o o o o Statistical analysis based at cell level counters Radio parameters Predicted Measurements (Atoll Plots) Drive Test Results

APR Schedule The APRs are to be conducted on a bi annual basis as BAU for each area OR if the performance of an area falls below the set Radio KPI OR upon request as part of other projects.

2.2

Assumptions

The following assumptions have been made whilst creating this process: C&T planners are responsible for delivery of new site integrations, planned cells lists and Atoll plots and have a separate process detailing the work flow. C&T planners are also responsible for the approval of physical changes to site configurations and ICNIRP compliance. Regional Service Area Teams are responsible for cell availability. Drive Team resource is available for any drive trial requirements with all necessary equipment. External rigging teams will supply materials for physical changes as part of their BAU activities. Optimisation Teams are proficient in the use of all tools/software mentioned within the process and have necessary access/logins.

3 Terms & Abbreviations

3.1 Definition of Terms
The following terms are used within this document:

Term

Meaning

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Change Management Team Configuration Management Service Area Team

Are responsible for agreeing & managing changes to the network

Prepare and load onto the network data files containing agreed changes Are responsible for physical changes to the network, i.e. changing hardware within the network

3.2

Process Abbreviations

The following abbreviations are used within this document: Abbreviation C&T APR KPI POI CS PS XML VPW GPEH UE NCS OSS RECORD 2G 3G CSSR DCR ICNRP IRATHO SAT Meaning Coverage and Transmission Area Performance Review Key Performance Indicator Point of Interest Circuit Switched Packet Switched Extended Mark-Up Language Vodafone Parameter Warehouse General Performance Event Handling User Equipment Neighbour Cell Support Operation System Support Radio Engineering Configuration in Oracle Database 2nd Generation Mobile Telephone Network 3rd Generation Mobile Telephone Network Call Setup Success Rate Drop Call Rate International Commission for Non-Ionizing Radiation Protection Inter Radio Access Technology Hand Over Service Area Team

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4 Process Description
4.1 Process Flow Chart

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4.2

Process Summary
Process Reference Process Name Process Description 3G APR Process The 3G APR process provides a method through which a group of cells within specified areas of the 3G Radio Network is analysed. This is to identify any CS or PS performance issues in order to look at resolutions Cell Data (Live and Planned), Counter based statistics, Parameter sets, Drive Trial data. Area Definition Compile cell data (live and planned) Atoll plots High level statistical analysis C&T planner discussion Ncell Audit Parameter Audit Detailed statistical analysis Drive Trial analysis Conclusions Recommendations Publish APR Review APR actions when recommendation complete. Controls Active Library Explorer (ALEX) Nortel Live Link Resources Required (NonPeople) Applications: Clarify, Evenflow, VPW, OSS/RC, ACTIX, EMAS, MS Office, Business Objects, NEMO, TEMS, WNMS, PrOptima, Atoll. Equipment: Specialist Vehicle, Scanner, Specific UE Process Role Optimisation Engineer RF Engineer (Drive Tester) C&T planner Outputs Completed APR document detailing all areas for improvement and what recommendations are being
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Inputs Process Breakdown

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implemented to achieve an improvement in performance. Process Measures Timescales Process Risk & Error Sources Improved performance measured within the APR area compared with agreed KPI detailed in section 5.9. Each defined APR area (100k Town) to be reviewed twice a year. The effectiveness of the process and therefore the improvement in Area Performance is reliant on the experience of the Optimisation Engineer and C&T planner. The activities / tasks that are within scope of this Process are completed by: VF UK North Region Optimisation Team Process Owner The owner of this process and, therefore, responsible for approving / authorising any changes to the process is: VF UK North Region Optimisation Team

Current Department(s)

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5 Activity Description
This section references the Activity from the process flow in section 4.1

5.1 Introduction Process ID Inputs Process Definitions

Outputs SLA KPI Notes

Introduction. Area Overview/Definition/Polygon Scheduled APR, Reported Customer Complaints, KPIs Introduction- Provide a Brief Overview of the Area. Include Traffic Hotspots, Special Events, Main areas of interest, POI, any Special Projects/Trials and any other relevant information. Area Overview/Definition/Polygon Define the geographical extent of the area. Include Size in km2. Introduction and Overview of APR Area A definition of the Geographical area for the APR e.g 100k Town.

The inputs are used as a basis for deciding which area is to be used. E.g a 100k town not meeting its KPIs

5.2

Cell Lists
Define Cells List APR area. APR polygon. Planned Sites. Exist9ing Sites. Atoll Plots. List all LIVE 3G Cells within the Extent of the APR area. Include Cell Type W, B, C etc. Include a column for Cell issues. Note any cell specific issues. List all PLANNED 3G cells within the extent of the APR area. Include details of planned live date, objective and planned configuration. Completed Live Cell List List- see below Completed Planned Cell List- see below

Process ID Inputs Process Definitions

Outputs SLA KPI Notes Live Cells List- Example

SITE 24 24 24 TX_ID W00024011 W00024021 W00024031 SD1 RNC SD1 SD1

BUBBLE UTRAN_ID 153 35459 153 153 35458 35457

SC 0 8 16

Cell Issue Cell Type None W nd Requires 2 W Carrier Upgrade Faulty W Antenna
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32210 7938 1844 1844

W32210031 W07938031 W01844021 W01844031

SD1 SD1 SD1 SD1

153 136 136 136

37144 44934 46228 46227

64 377 57 65

None Crossed Feeders SC clash Hardware Fault

W W W W

Planned Sites- Example

SITE 48975 48979 Planned Live Aug 06 Jan 08 Site Sites Details Objectives Improve 25m, 3G RSCP along Only, 3 Sector the A219 Improve 15 m 2G/3G, Ec/Io in City 2 Sectors Centre Cell Type W W

5.3

Atoll Plots
Atoll Plots Planned Sites Layer .Atoll. Map Data. Produce RSCP, Ec/Io Plots for existing Coverage, Proposed Coverage, Dominance , Soft Hand Over Regions. Include the Traffic Load Conditions applied. RSCP Existing and Planned Coverage , Ec/Io existing and planned Coverage , Dominance , Soft Hand Over Regions.

Process ID Inputs Process Definitions

Outputs SLA KPI Notes

5.4

Meeting with C&T planner

Meeting with C&T Planned Sites Details. C&T Local Knowledge. POW. Summary of discussion to included planned sites and also any configuration changes expected.

Process ID Inputs Process Definitions Outputs SLA KPI Notes 5.5 High Level Statistics

Process ID

High Level Statistics

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Inputs Process Definitions Outputs SLA KPI Notes

KPIs for Time period since last APR Complete and Insert the KPIs table Below Completed KPIs table and Produce KPIs graph for the previous Month or since last APR As per existing 3G KPIs

5.6

Radio Network Functionality and Audit

Radio Network Functionality/ Features Audit OSS XML dumps, Drive Test Results Complete Table Below for the defined area/ No of Sites. Completed Table

Process ID Inputs Process Definitions Outputs SLA KPI Notes

Example Radio Network Features Table

E/// RAN Functionality Admission Control Cell Update Channel Switching Congestion Control Capacity Control Connection Setup and Release Paging Power Control Radio Connection Supervision Active Set Performance Cell Reselection IRAT Handover Inter-Frequency Handover and Cell Reselection Inter-Frequency Load Sharing Directed Retry Service Related Congestion Handling Dynamic RAB Establishment

RNC/Cell level Parameters Both RNC RNC Cell Both RNC RNC Both Both Both Both Both Both

Parameters exist within APR area with non-default settings Y/N Y N N Y N N N N N N N N N

Number of Cells with nondefault parameter settings 1 N/A N/A 1 N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
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N N N N

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HS Admission Control HS Mobility HS CQI Adjustment

Both RNC RNC

N N N

N/A N/A N/A

5.7

NCELL Audit
Ncell Audit OSS, XML dumps, NCS-W, NCS-G Audit, VPW, Drive Trails Results, Atoll, GPEH traces. Conduct audit to identify missing Neighbour Relations. Conduct audit to find redundant relationships that are no longer required. Details the missing Ncells as an input to the Final Actions. Detail the Redundant Neighbours to be removed.

Process ID Inputs Process Definitions

Outputs

SLA KPI Notes

Missing Ncells to be complied as a .csv file and sent to the regional SAT.

5.8

Parameter Audit
Cell Level Radio Parameters Audit OSS, XML dumps, NCS-W, NCS-G Audit Conduct audit to assess cell level Parameters Detail the Cell Level Parameters with incorrect Values. Complete Table Below.

Process ID Inputs Process Definitions Outputs SLA KPI Notes

Example Table Parameter Name No Errors Found Network Value N/A

Missing Ncells from newly integrated sites should be verified with the C&T enginneer Default Setting N/A Date Corrected N/A Clarify Case N/A

5.9

Detailed Statistical Analysis

Statistical Analysis of CS / PS Performance VPW, Visa Scripts, GPD, Mycom, OSS Dumps. Use Visa Scripts/ Mycom Scripts to determine the following Performance
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Outputs

Target 99.1 3G Voice CSSR 3G SLA Voice DCR KPI 3G Voice CCSR Notes 0.85 98.25

metrics for the APR cells. Accessibility CS Cell Level Performance- CSSR %RRC Setup Success ( CS) PS Cell Level Performance- Accessibility ( PSSR) %RRC Setip Success ( PS) Retainability CS Cell Level Performance-DCR Worst Cells Cell Level Performance- Drop Reason for Worst Cells. CS64 Drops ( Rab Release) PS PS Drops ( Rab Release) HSDPA Drops ( HS Rab release) Cell Level Performance- Channel Switch Failures Mobility Handovers- 3G 3G Handovers IRAT 3G 2G Drops due to Handover Failures- Hard Handover failures, Soft Handover Failures, Handover Requests Vs Completed Handovers Drops to UL sync. IRAT Ho Success. Integrity Downswitch Channel % Success Upswitch Channel % Success Upswitch Throughput Capacity ASE Analysis Cell Load ( carried Traffic/ Noise Rise) Current Performance Scope Cells DL Throughput. Area Throughput. Cells with DL Power LimitationsNetwork / 99.05 Cells with DL Code Limitations Area 0.75 Network / Area

See Below. Network / Detail major contributing sites to overall 98.31 Area poor area performance. Detail any known core network issues. 98.15 0.77 97.3 Network Network Network

3G VT CSSR 3G VT DCR 3G VT CCSR

98 1 97

Current 2006/ 2007 KPIs 3G PS CSSR 3G PS DCR 3G PS CCSR 99.1 3 96.1 97.8
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Network / Area Network / Area Network / Area

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5.10 Drive Trial Anlaysis Process ID Inputs Process Definitions Outputs

Drive Test Performance Analysis. Drive Trial Results Recent Drive Trails Results. Analysis of Drive Trails Results using ACTIX analyser ( or other analysis tool). Show locations of Drops and Failures. Plot of RSCP, EcNo for Drive Route. Plot showing location of Dropped calls and call failures. Summary of call performance (DCR, CSSR) Summary table showing reason and resolution of call drops/failures.

SLA KPI Notes 5.11 Conclusions Process ID Inputs Process Definitions

Overall Conclusion Statistics, Drive Test Analysis,C&T Comments, VF Strategy Draw together conclusions from previous sections to focus on Issues. Include Overall RF Environment
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Outputs SLA KPI Notes 5.12 Previous APR review Process ID Inputs Process Definitions Outputs SLA KPI Notes

Accessibility CS Accessibility PS Retainability CS Retainability PS Mobility Integrity Capacity Final Conclusions in preparation for Recommendations. Draw together all the findings in the APR.

Review Previous APR actions Current APR results and findings Detail the actions from the previous APR and confirm whether they were completed or if they are still required/not actioned. List of APR actions to complete.

To ensure any actions from previous APR are completed. If not they become part of the actions for current APR.

5.13 Recommendations Process ID Inputs Process Definitions Outputs SLA KPI Notes
Actions/ Changes Summary Current APR results and Findings Detail all the physical changes and recommendations to be actioned as a result of this APR . Table summarising all the physical changes and recommendations to be actioned as a result of this APR .

If table is not suitable for the proposed changes then use a Bullet point list with a full description of requirements.

5.14 Ongoing Actions Process ID Inputs Process Definitions

Ongoing Actions SAT, CN Team, Identify any other actions ongoing in the area that may affect the performance of the area under review. Actions to include may be RNC upgrades, site cutovers, SW
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Outputs SLA KPI Notes 5.15 Update APR Tracker Process ID Inputs Process Definitions Outputs SLA KPI Notes

upgrades etc. Detail any other issues that effect the ARP results

Update APR Tracking spreadsheet APR Results/Actions Complete spreadsheet for tracking. Updated Spreadsheet with new actions Within 1 week of completed APR Location of APR spreadsheet South Region TBC Location of APR Spreadsheet North Region \\Ntfiler2\north_optimisation\Optimisation\P erformance_Management_Team\APR

5.16 Publish APR Process ID Inputs Process Definitions Outputs SLA KPI Notes
Publish APR APR Report Publish the APR. Ensure its stored in a single location and is available to all users. Report Available for Review

Location of APRs North Region \\Ntfiler2\north_optimisation\Optimisation\Pe rformance_Management_Team\APR

5.17 Post APR Review Process ID Inputs Process Definitions Outputs

Post APR Review Current APR results. APR Actions Review of the area Statistics After the recommendations and changes have taken place. Results showing the improvements in the Performance of the area after the APR actions are completed. Detail improvements in the following categories: Overall RF Environment Accessibility CS Accessibility PS
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Retainability CS Retainability PS Mobility Integrity Capacity

SLA KPI Notes

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6 Process Role Definition

6.1 Optimisation Engineer
The Optimisation Engineers are responsible for the monitoring & performance improvement of the 3G UTRAN network at both RNC and Cell Levels. They must use their skill and experience to collect & analyse network data, identify problems, and recommend solutions. They are required to understand and use various systems, applications & tools to perform their role Responsibilities Required skill-sets Use of all required systems, applications and tools Collection of data Analyse of data Recommend solutions Produce reports Role Description

Optimisation Specialist

7 Acknowledgements
Title Role & Responsibilities

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