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SECRETARIAL PRACTICE
Under
CRAFT INSTRUCTOR TRAINING COURSE
(MODULAR)
KAZHAKUTTAM
TRIVANDRUM
KERALA
List of members of the Trade Committee Meeting to design the syllabus Module I and Module II for the Trade of SECRETARIAL PRACTICE under Craftsmen Training Scheme (CTS) held on 14-06-2010 at RVTI for W, Trivandrum, Kerala.
SL NO NAME & DESIGNATION S/SHRI
REPRESENTING ORGANIZATION
2.
3. 4. 5. 6. 7. 8. 9.
Chairman Sri Murali Gopalan (Sr. Vice President, UST Global, Technopark, Trivandrum) Member (s) Smt. D Shanthi Principal Sri R.K.Bhattacharyya Training Officer Sri V Ananda Principal Sri K N Somashekariah Principal Shri Jayakumar Head of the Section of Commercial Practice Smt. Mini Krishna Sr. Instructor Smt. Thankamani G. Stenographer Sri P. C. Sivadas Sr. Administrative Officer Smt. Santha . N . Sr. Administrative Officer Smt. Minimol V S. Instructor Muhammed Anvar M. A. Vocational Instructor Sri Rajasekharan Nair Ex-Deputy Secretary; Govt. of Kerala Smt. Merry Gorge Workshop Engineer Sri Mathai John Vocational Instructor
RVTI TRIVANDRUM RVTI TRIVANDRUM RVTI BANGALORE RVTI KOLKATA GOVT. WOMENs POLYTECHNIC, Trivandrum GOVT. WOMENs POLYTECHNIC, Trivandrum Kerala Co-operative Milk Marketing Federation Ltd. National Transportation Planning and Research Centre. Center for Development of Advanced Computing Board of Technical Education of Kerala RVTI TRIVANDRUM Kerala Public Service Commission Vocational Rehabilitation Centre for Handicapped Vocational Rehabilitation Centre for Handicapped
-1-
PROPOSED REVISED SYLLABUS FOR SECRETARIAL PRACTICE UNDER THE CRAFTSMEN INSTRUCTOR TRAINING SCHEME GENERAL INFORMATION 1. Duration of Training : Each 4 months Module I (4 months) Module - II (4 months) 2. Entry Qualification : 1. Passed NCVT certificate in the concerned Trade under (CTS) or Diploma in Commercial / Secretarial practice. 2. 12th class with 50 % or higher marks in English (Relaxable by 5% for SC/ST candidates) Merit list criteria / weightage will be (proportionate to the % marks obtained in the concerned exams). 3. Course Objectives : The objective of the course is to prepare trainees for employment in Front Office / Executive Secretary / Private Secretary etc. The objective of the course is to create a skilled work force for modernize office environment who will be competent enough in handling Office Assistant job with multi tasking abilities and to trained them imparting Training as Craft Instructor Training.
4.
Training Methodology
: Depending upon the topic/ chapter under study any combination of the following methods may be selected:1. Lectures 2. Practical 3. Discussions 4. Text Book 5. Simulation 6. Display of CD / LCD 7. Field Visits :
At the end of Training the trainee shall be able to:-
5.
TM I
a) perform all secretarial duties like attending calls, Visitors, attending meeting etc. Arrangement of meeting, before & after the meeting. Consumer relation. Protocol, diplomatic etiquette.
b) Type @ 50 w.p.m in Computer, MSOffice (Word, Excel, Power Point, outlook). c) Take dictation @ 90 w.p.m. in short hand.
TM II
a) perform all Secretarial duties with specialization in Office administration, travel, correspondence etc. Drafting of notices, circulars, minutes, resolutions, reports etc. Able to arrange travel details and documents, booking of tickets by Air, Rail, Toad etc. Telephone conversation & Manners.
b) Type @ 50 w.p.m. in computer, Ecommerce, Financial accounting etc. c) Take dictation @ 100 w.p.m. in Short hand.
Note:- Admission in Trade Module II will be given if & only a candidate has
appeared in Trade Module I. In case of failure in Trade Module I, the candidate has to clear Trade Module I within 3 years from the date of admission.
Module II
Sl. No. 1. 2. 3. Subject Secretarial Practice Shorthand Computer Total Hrs./Week 12Hrs./Week 14 Hrs./Week 14 Hrs./Week 40 Hrs./Week
EXAMINATION
SCHEME
Marking Scheme for (Theory & Practical) each module of Modular Pattern for Craft Instructor Training for all the trades in NVT/RVTIs
1. Module
Sl. No PAPER
I (SECRETARIAL PRACTICE)
MARKS Max Marks Min. marks for Pass 144 48 192 SESSIONAL GRAND TOTAL Max Min. Max Min. Marks marks Marks marks for for Pass Pass 60 36 300 180 20 12 100 60 80 48 400 240 DURATION OF EXAMINATION
1 2 3
240 80 320
8 Hrs. 3 Hrs.
Practical Brake Up:Typewriting Test will be as follows (4 Jobs) MODULE - I: JOB - I a). Speed test @ 50 WPM for 5 minutes JOB II b). Excel for 30 minutes JOB III c). MS-Access / Letter Typing (MS-Word) JOB IV d). Manuscript or Power point Presentation for 30 Minutes : : : : 50 marks 25 marks 15 marks 10 marks 100 marks
Shorthand Test will be as follows (2 Jobs) MODULE - I: JOB I JOB II a). b) Speed test @ 90 WPM for 5 minutes : Business Letter of 3 minutes duration @ 90 WPM : Total : 100 marks 40 marks
140 marks
2
Sl. No 1 2 3
Practical Brake Up:Typewriting Test will be as follows (4 Jobs) MODULE - II: JOB I JOB II JOB III JOB IV a) b) c) d) E-commerce Speed test @ 50 WPM for 5 minutes Financial Accounting Project report Total = 25 marks = 25 marks = 25 marks = 25 marks =100 marks
Shorthand Test will be as follows (2 Jobs) MODULE - II: JOB I JOB II a). Speed test @ 100 WPM for 5 minutes : 100 marks b)Business Letter of 3 minutes duration @ 100 WPM : 40 mark Total = 140 marks
Total = 80 marks
Note: 1. Evaluation of the answer books and practical exercises shall be carried out as per the new syllabus under NCVT.
2.
3.
Voting Procedure Minutes :By Acclamation, Voice vote, ballot vote, by poll, by division, by show of hands, by standing vote. 4. Front Office Executives duties :- Meeting Principles of Meeting: Definition, General principles & rules of meeting, Procedure of meeting, Different types of Private meeting, Duties of Secretary before the meeting, at the meeting, after the meeting. Preparation for meeting: Physical elements of convening a meeting, Notice, Agenda, Quorum, Conduct of Meetings: Drafting of notices and circulars, drafting of minutes and resolutions, Motions, Resolutions and Amendments: Drafting report, Annual General Meeting, Extraordinary general meeting. Voting Procedure, Minutes: By Acclamation, Voice vote, ballot vote, by poll, by division, by show of hands, by standing vote.
5.MS-Office Advance features - MS-Word, MS-Excel, MS-Power point, Internet, MSAccess. (THEORY AND PRACTICAL) MS WORD : (Advance features)
Practice MS WORD; File Menu & Short Cuts, Page Setup, Templates; Practice MS WORD, New, Open, Save, Save As options; Edit Menu Edit Menu: Cut, Copy Paste, Find Replace; Practical; Insert menu: Date time, Auto text, Symbol, Picture; Practical on Bookmark, hyperlink, File , Text Box, linking Text Box; Practice. Tab Setting, Case Changing, Background & Styles; Spelling & Grammar, Thesaurus, Track Changes & Protection, Auto Correct; Table insert, Merging Splitting, Auto format, Sort, Formula Table Gridlines, Window & Help; Practical on Printing Documents & Print Preview.
INTERNET
Introduction to Network, Introduction to Internet, History of Internet, Types of internet connection, Services on Internet. Use of internet, Importance of security while connecting to internet. Browsing, searching, encyclopedia, other communication services including e-mail. E-mail account setup: Modifying account settings; composing & sending Email; sending attachments; savings message drafts; Reading & Replying to messages; Understanding the Inbox display; Working with contacts; adding a contact from a received e-mail.
6.
Short-hand Practical : Theory:Revision of Theory Advanced Phrases and Contraction General, Banking, Law, Railway terminology. Practical:To take dictation from unseen passages at a speed of 80-90 w.p.m. To take dictation of Letters. Dictations from unknown passages. Daily transcription on Computer. Dictation in different voices. o attain a speed of 90 w.p.m. Methodology Classroom Teaching, Role Play, Case Studies, Questionnaires, Exercises, Story Telling, Games.
In Speed test @ 45 WPM, award 1 mark for a net speed of 45 WPM. It means trainee will get 45 marks in this Job if they are having a speed of 45 WPM. This is desirable with a view to give credit to those, whose speed is above 45. Deduct one mark (1) for each mistake for Job I, II, III, IV. The marks obtained by a candidate in each of the above four Jobs will be added together in order to determine the total score. In case a candidate passes in Speed Test with a net Speed of 50 WPM & above, a special mention to this effect will be specifically and essentially made in the final award list/marks sheet certificates in addition to the marks occurred in this practical.
100 marks
40 marks
10
2.
3.
4.
5.
6.
: :
10 marks 22 marks
It mean a candidate committed 7% error i.e. 32 error. In this paper of 450 words dictated @ 90 wpm will secure minimum pass marks i.e. 60%, after deducting 32 marks for 31 mistakes. Hence trainees score will be 48/80 marks (60%). For mistakes exceeding 7%, 1 (one) mark for each consecutive error may be deducted. b) Letter: A standard deduction of 2 marks for every error committed will be made.
NOTE: 1. The marks obtained by a candidate will be sum total of two jobs. 2. In case of any clarification or dispute on this account the examiner may have discussion with the Instructor of the Unit or the Head of Section/Head of Institute.
11
2.
3.
4.
5.
6.
7.
12
c. Banking correspondence Opening of Bank account, financial status enquiry, Requesting bank to increase Over Draft limit, Request to the bank for granting loan, Request to issue Debit card/Credit card. 8. Preparing for the Group Discussion & interview: Group discussion, holding conversation fluently in English with one person and in small group, co-ordinating a programme, mock group discussion. Confidence building programme, Voice modulation, Facial expression, Body language, Creating an impression, Mock Interview. E-Commerce : (Theory and Practical) Introduction to Internet: E-Commerce Vs Traditional Commerce Benefits of E-Commerce Definition of Internet Internet Administration World Wide Web Networking Concept LAN, MAN, WAN File & Printer Sharing Printing Processes World Wide Web Web-Based E-Commerce Requirements, Order Realization Web Server, Web hosting, Hosting Plans Web portals, Internet Service Providers ISPs in India
9.
Practical Applications Understand the meaning scope of E-Commerce State the advantages of E-Commerce Explain B2B AND B2C models Various terms in E-Commerce Define the term digital goods and services Financial Accounting:- Theory:- Financial Accounting / Office Accounting Package
Introduction of TALLY. Basic principles of accounting. Creating Ledger, Account groups and Company. Accounting vouchers. Tally Fundamentals. Processing Transactions in Tally. Report Generation. Overview of Tally Features for Trading Org. Display and Reports.
10.
13
Practical Applications Create - Company, alters, delete and select a Company. Change date and period Create alter and delete account groups. Create, display, alter, and delete ledger accounts. List vouchers in Tally Alter, delete, cancel a voucher. Understand the accounting of duties and taxes. Calculate duties and taxes based on item rate / total sales. Calculate surcharge on tax Solve problems involving VAT / TDS
Content Details:Fundamentals of Financial Accounting features of Tally grouping of accounts grouping in Tally reserve groups function keys procedure of accounting in TALLY structure of Tally screen methods of maintaining accounts in Tally creation , alteration, selection, shutting and deleting the company. Duties and taxes special points regarding calculation of tax methods of duties and taxes in Tally or duty based on item rate, surcharge on tax, additional duty VAT concept procedures involved and solving problems regarding tax deducted at source. To attain speed of 50 w.p.m (PASSAGE TYPING) :ON THE JOB TRAINING FOR I (0NE) MONTH MAY BE ARRANGED IN MODULE II. Short-Hand : Theory o Revision o Advanced Phraseography o Advance outlines of General interest Practical : o To write dictation from unseen passages @ 100 w.p.m. o Taking dictation of official and business letters o Dictating from tape-recorder & over telephone Methodology : Classroom Teaching, Role Play, Case Studies, Questionnaires, Exercises, Story Telling, Games FACULTY As the trade involves Two (2) modules, 2 (Two) Training Officer may be assigned for training one unit of the trade (Except POT). For E-Commerce & Financial Accounting Guest Lecturer may be arranged.
11.
12.
14
100 marks
15
2.
3.
4.
6.
AWARDING MARKS: Shorthand Practical paper will consist of 140 marks. Allotment of marks for speed passage @ 100 wpm, and marks will be 100 and 40 respectively. MARKING OF PAPER: a) Speed Passage @ 100 wpm: I) Deduct mark for each of first 08 errors. II) Deduct 1 marks for each of next 12 errors III) Deduct 1 marks for each of next 15 errors
: : :
It mean a candidate committed 7% error i.e. 35 error. In this paper of 500 words dictated @ 100 wpm will secure minimum pass marks i.e. 60%, after deducting 40 marks for 35 mistakes For mistakes exceeding 7%, 2 marks for every error committed will be made. b) Letter: A standard deduction of 2 marks for every error committed will be made.
NOTE: 1. The marks obtained by a candidate will be sum total of jobs. 2. In case of any clarification or dispute on this account the examiner may have discussion with the Instructor of the Unit or the Head of Section/Head of Institute.
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Sl. No. 1.
3.
Colour Laser Printer with Resolution in dpi: Colour 600x600, Paper Size: A4, Print Speed in PPM (A4 Size): 20 BW and C, Port: 1 USB, Network Card 10/100. Resolution 1200 DPI or higher. (Note: Model should be of the latest Configuration) 4. DOT MATRIX PRINTER 300 cps, 24 pin, 132/136 column heavy duty printer With holders for continues stationary (Note: Model should be of the latest Configuration) 5. PAGE SCANNER Colour Flatbed type with standard accessories and driver (Note: Model should be of the latest Configuration) 6. I) II) SOFTWARE (All latest version) MS Office Tally ( latest version) (Compatible with operating Systems)
01 No.
01 No.
01 Set each
7. NETWORKING All the computer systems should be connected to the LAN and the printer be shared. 8. 9. 10. INTERNET CONNECTIVITY [Broad-Band may be used]
UPS of 625 VA or higher line interactive with 1 hour back up. UPS of 625 VA or higher on-line UPS
12 Nos. 02 Nos.
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EQUIPMENTS
1. 2. 3. 4. 5. 6. 7. 8. Paper Cutter Digital Photocopier (latest version) Digital Duplicator Dating Machine Stamping Machine Stop Watch Wall Clock Audio Visual Aids: a) b) c) 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Colour Television (TFT model 29)
LCD/DMP Multi Media Projector
01 No. 01 No. 02 Nos. 01 No. 01 No. 01 No. 01 No. 01 No. 01 No. 02 No. 02 No. 04 Nos. 01 No. 02 Nos.
(latest version)
Multi User Digital Fax with ordinary telephone line Digital Franking Machine Digital Weighing Machine Slide Projector (Latest model) Punching Machine and Card Digital Calculating Machine Intercom Telephone (EPABX) with line Mobile Air Conditioners (split) Spiral Binder Paper cutter (Big & small)
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FURNITURE
1. Steel Filing Cabinet with 4 drawers 2. Steel Book Case 3. Steel almirah 4. Shoe Rack 5. Chairs for Computers (Chairs on the fine pronged base with castors, neatly upholstered and with back support, has adjustment for height, angle of decline and position of back rest). 6. Computer Table (With slide in Key board, shelf, and a storage shelf for voltage stabilizer). 7. Scanner Table 8. Trolley for TV (shelf for CD Box and DVD player) 9. Printer Table size (Sleek drugged printer table to avoid transmission Vibration to computer system. It is provided with paper spillage tray And a shelf to accommodate continuous stationery) 10. Table for sorting / binding / cutting etc. 11. Instructor Chair (with pronged base armed) 12. Instructor Table with two side drawers, having 1 ply Board with 13. Steel Locker with 12 Compartments metal lockers with steel handle & Ticket holder, 14. Dual Desk (Novapan top) 15. White Board for Lab 16. Graphic Board 17. Display Board 18. Steel Book case conforming to ISI specification. 19. Steel table with two side drawers having 1 Ply Board with novapan top (for faculty) 20. Stabilizer (Time delayer) for Air Conditioners. 02 No. 01 No 02 No 01 Nos. 24 Nos. 12 Nos. 01 No 01 No 02 Nos.
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LIST OF THE CONSUMABLES FOR MODULAR PATTERN OF CRAFT INSTRUCTOR TRAINING COURSE
Sl. No.
Qty. 12 Nos./yr./ printer 60 Doz. 60 Doz. 60 Doz. 05 Doz. 01 Doz. 15 Reams 50 Reams 20 Nos. 10 sets/yr. 25 Reams 04 Boxes 01 Doz. 03 Doz. 03 Doz. 02 Nos. 10 Reams 01 Doz. 06 Pkts. 01 Doz. 03 Doz. 01 Doz. 03 Doz. 04 Nos./year 4 Nos./year 1 Doz. 01 each 01 No. 01 No. 02 Nos. 02 Nos. 12 Nos./year 06 Nos./ year 04 Sets 04 Sets. 100 each/year 06 Nos./3 year 01 Doz. 01 Nos. 04 Nos. 24 Nos. 12 Nos. 05No.
1. Printer Cartridges 2. Shorthand Notebooks 3. Ruled Note Book 4. Shorthand Pencils 5. Blank CDs 6. Dictation Cassettes / CDs 7. Digital Duplicator Paper 8. Photocopier Paper 9.Stencil Slate / Stylus 10.White Board Marker Pen 11.Typewriter Paper 12.Carbon Paper 13.Box files / Ring Binder 14.File folder 15.File Covers 16.Scissors (Big) 17.Ruled Sheet 18 Fevistick 19.Gem Clips/Awl Pins/ Drawing Pins 20.Stapler 21.Stapler Pins 22.White Correction Fluid 23.Cloth Duster 24.Whiteboard Duster 25.Cleaning Spray 26.Room Freshner ( labs) 27.Postage account register / inward and outward mail register 28.Visitors Diary 29. Peon Book 30. Battery operated heavy duty Pencil Sharpener 31. Scale (Plastic) 12 32. Cello Tape 33. Toilet Soap 34. Sketch Pen Set 35. Stencil Marker Pen 36. Envelop of different sizes (Big, Medium, Small) 37. Telephone Message Book 38. Ruled Registers 39. Laser Pointer light 40. Blank CD box/CD album 41. Pencil Battery 42. White board marker pen 43. Pen Drive (4 GB)
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Book Name
A New Handbook of Secretarial Practice Secretarial Practice made simple Secretarial Practice Personality Development General English Good English Pitman Shorthand Instructor (New Era) You too can write 200 wpm & above Commercial Phraseography New current Phrase Book Browns Short-Cuts in Shorthand Business Letter typing sets Principles of Typewriting Office Management & Commercial correspondence Business Correspondence & Office Practice How to be an efficient Secretary Systematic approach to computerized accounting Introduction to Computer Computer applications Railway/Sea/Air Time table Office Manuals/ Office Hand Book Guide to Tax Procedure MS Office
Author
Prasad Kr. Ghosh & Prasanta Kr. Ghosh. Geoffrey Whitehead Sushil Mukherjee Elizabeth B. Hurlock Unique Publishers R. P. Ghosh Sir Isaac Pitman. O.P. Kuthiala & Edgar E. Thorpe. Edgar E. Thorpe. O.P. Kuthiala. Geo. Brown Modern Publishing Corporation Pitman Balraj Duggal; Kitab Mahal Publication Thakkar Publication, Mumbai N. R. Atthreya Ramachandran & Sajeev N. Subramanian Joy John, G.S Anilkumar Every year 5 copy each
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Short hand(TH)
Cmp.Theory
JOB - IV
JOB - III
JOB - II
40
20
20
50
25
15
10
100
40
1 2 3 4 5
JOB - II
JOB - I
JOB - I
SL.NO
NAME
Short hand(TH)
Cmp.Theory
JOB - IV
JOB - III
JOB - II
40
20
20
25
25
25
25
100
40
1 2 3 4 5
22
JOB - II
JOB - I
JOB - I
REMARKS
REMARKS