HELEN C.

CONROY
Naples, FL 34119 (239) 431-7901 helen2373@yahoo.com

PROFESSIONAL PROFILE Senior Relationship Manager with over 15 years of experience across financial, brokerage, and banking sectors. Results-oriented achiever with excellent track record for exceeding revenue goals. Motivated executive with an exceptional ability to establish, build and expand relationships and penetrate accounts on C and VP levels through the use of consultative methods. Collaborative leader dedicated to excellent client service through communication across internal sales, marketing and operations teams. Proven ability to drive growth and operational efficiencies by understanding the needs of growing firms and the rapidly changing regulatory environment. Out-of-the-box thinker and in-step with social media platforms and opportunities. Active Mentor. PROFESSIONAL EXPERIENCE Bank of America (formerly MBNA) 9/1996-12/2011 Vice President, Senior Sales Officer (Naples, FL and Atlanta, GA) Director, Core FI and Credit Union Relationships, Card Services Oversaw a team of three Relationship Managers and 50 affinity credit card partnerships in the Core FI and Credit Union space. Set direction and strategy for account growth and partnership renewal. Analyzed clients business models, operational needs, and marketplace development strategies and their context in rapidly changing regulatory environments to recommend growth strategies. Customized services for clients through use of technology and collaborating across teams to share benchmarking and best practices. Developed Relationship Managers to full potential focusing on presentation and negotiation skills as well as P&L knowledge. Vice President, Senior Sales Officer (New York, NY and Atlanta, GA) Relationship Manager for a Top 20 Affinity Credit Card Partnership. Managed over $700MM in Outstandings and $60MM in annual revenue. Successfully negotiated partnership renewals and grew new accounts using innovative strategies and products. Navigated through extremely complex partner privacy and compliance requirements and pioneered new processes to ensure ability to market. Penetrated accounts, eliminated marketing exclusions and cross-sold ancillary products to maximize economic value of accounts. Managed programs in multiple sectors including brokerage, insurance, financial institution, sports and professional organizations. Assistant Vice President, Marketing Manager (San Francisco, CA) Responsible for telesales channel marketing for Western Region affinity partnerships. Built marketing plan and championed strategies to ensure account and approval rate goals were met. Negotiated calling hour commitments with senior telesales site managers throughout the country. Officer, Team Manager (Dover, NH and Camden, ME) Managed teams of phone representatives in Telesales and Card Activation. Had multiple months in the Top 10 Managers by sales rankings.

EDUCATION Ramapo College (Mahwah, NJ) Bachelor of Arts in Literature