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The following list contains all the documentation that is available in the Siebel Bookshelf. The documents are listed in alphabetical order (without Siebel). Click the name of a guide to view the document in PDF. To search all books in the Bookshelf, click Search. For general information about installing Siebel Business Applications, see Quick Installation Guide in the product media pack on Oracle E-Delivery.
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P |Q
Other Information
Related Documentation | Support | Siebel Tools Online Help | Using Adobe Reader | Your Comments | Legal Notices
All Documentation A
Accessibility Guide for Siebel Business Applications Advisor Administration Guide Advisor API Reference Anywhere Administration Guide Application Deployment Manager Guide Application Services Interface Reference Applications Administration Guide Assignment Manager Administration Guide Automotive Guide
E16348-01
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C
Chat Guide Client Sync Guide Collaboration Guide Communications Guide Communications Server Administration Guide Configuring Siebel Business Applications Connector for SAP R/3 Connector for SAP R/3, Mappings (folder) Consumer Goods Guide Consumer Goods Handheld Guide Correspondence, Proposals, and Presentations Guide CRM Web Services Reference CRM Web Services Reference, Related Web Services Files (zip file, 1200 KB) Customer Relationship Console User Guide
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E
E-Commerce Administration Guide Email Response Administration Guide Energy Guide Enterprise Integration Manager Administration Guide eSales Administration Guide eSales Administration Guide Addendum for Industry Applications eScript Language Reference eService Administration Guide eService Administration Guide Addendum for Industry Applications E-Support Administration Guide Events Management Guide
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G
Global Deployment Guide Going Live with Siebel Business Applications
H
Healthcare Guide HelpDesk Guide High Tech and Industrial Manufacturing Guide Hospitality Guide
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J
No entries
K
No entries
L
Life Sciences Guide Life Sciences Portals Guide Loyalty Administration Guide
M
Marketing Installation and Administration Guide Marketing User Guide Medical Handheld Guide Mobile Connector Guide
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O
Object Interfaces Reference Object Types Reference Order Management Guide Order Management Guide Addendum for Communications Order Management Infrastructure Guide Overview: Siebel Enterprise Application Integration
P
Partner Relationship Management Administration Guide Performance Tuning Guide Personalization Administration Guide Pharma Handheld Guide Portal Framework Guide Pricing Administration Guide Product Administration Guide Project and Resource Management Administration Guide Public Sector Guide
Q
No entries
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S
Sales Handheld Guide Search Administration Guide Security Guide Self-Service Application Deployment Guide Self-Service Application Developers Guide Server Sync Guide Service Handheld Guide Smart Answer Connector Guide SmartScript Administration Guide Store-and-Forward Messaging Guide for Handheld Store-and-Forward Messaging Guide for Mobile Web Client System Administration Guide System Monitoring and Diagnostics Guide System Requirements and Supported Platforms System Requirements and Supported Platforms for Self-Service Applications
T
Territory Management Guide Testing Siebel Business Applications Tools Online Help Transports and Interfaces: Siebel Enterprise Application Integration
2010 Oracle, All Rights Reserved
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V
VB Language Reference
W
Web Services Reference, see CRM Web Services Reference Web UI Dynamic Developer Kit Guide Wireless Administration Guide
X-Y-Z
XML Reference: Siebel Enterprise Application Integration
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Siebel Data Model Reference for Industry Applications (Doc ID 1050778.1) is available on My Oracle Support. Siebel System Requirements and Supported Platforms (SR&SP) and Siebel System Requirements and Supported Platforms for Self-Service Applications are available in the SR&SP Documentation Library on Oracle Technology Network (OTN). Third-Party Product Documentation is available in the product media pack on Oracle E-Delivery. Third-party documentation for Siebel Business Applications includes documentation for the following third-party products:
ISS (Identity Systems) NetCharts (Visual Mining) SSA-NAME3 (Search Software America)
Other Oracle Documentation is available from the Oracle Documentation Index on OTN.
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Oracle customers have access to electronic and telephone support for Siebel Business Applications through Oracle Global Customer Support at http://www.oracle.com/siebel/support.html. Hearing-impaired customers in the U.S. who wish to speak to an Oracle Support representative may use a telecommunications relay service (TRS). Information about the TRS is available at http://www.fcc.gov/cgb/ consumerfacts/trs.html, and a list of telephone numbers is available at http://www.fcc.gov/cgb/dro/trsphonebk.html. International hearing-impaired customers should use the TRS at +1.605.224.1837. An Oracle Support engineer will respond to technical issues according to the standard service request process.
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You can update the installed Siebel Tools Online Help by copying only the files (and not the folder itself) in the ToolsOnlineHelp folder provided with this bookshelf to the help folder where you installed Siebel Tools (usually, <ToolsInstallationFolder>\HELP\ENU). To launch Tools Online Help directly from its folder, open tools.chm. You can also launch Tools Online Help directly from this Siebel Bookshelf. NOTE: The Tools Online Help link will work only in a Microsoft Windows environment.
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To view Siebel Bookshelf PDF files and use search functionality, you must have Adobe Reader. You must open the homepage in Adobe Reader and not in a Web browser with the PDF plugin; some features will not function properly in a Web browser. You can download the latest version of Adobe Reader from http://get.adobe.com/reader/otherversions. You can use the search functionality to find topics in all PDF files in the Bookshelf by clicking the Search button on the Home page. For more information on using Adobe Reader, see http://help.adobe.com/en_US/Reader/9.0.
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To post a letter, use this postal address: Oracles CRM Technical Publications 500 Oracle Parkway Redwood City, CA 94065 To contact us through email, use this address: siebeldoc_ww@oracle.com. We appreciate your feedback.
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