RAJALAKSHMI ENGINEERING COLLEGE

Thandalam, Chennai 602 105 LESSON PLAN

Faculty Name Subject Name Year Degree & Branch

: : : :

S.Sangeetha Total Quality Management IV B.E. C.S.E.

Code Code Semester Section

: : : :

CS112 MG1401 VII A

Aim: To implement the basics and in-depth knowledge about TQM. It enables the students to take up the responsibility to manage it according to various Principles.

Objectives: To understand the Total Quality Management concept and principles and the various tools available to achieve Total Quality Management. To understand the statistical approach for quality control. To create an awareness about the ISO and QS certification process and its need for the industries. Text Book(s): 1. Dale H.Besterfiled, et al., Total Quality Management, Pearson Education, Inc. 2003. (Indian reprint 2004). ISBN 81-297-0260-6. Reference Book(s): 1. James R.Evans & William M.Lidsay, The Management and Control of Quality, (5th Edition), South-Western (Thomson Learning), 2002 (ISBN 0-324-06680-5). 2. Feigenbaum.A.V. Total Quality Management, McGraw-Hill, 1991. 3. Oakland.J.S. Total Quality Management Butterworth Hcinemann Ltd., Oxford. 1989. 4. Narayana V. and Sreenivasan, N.S. Quality Management Concepts and Tasks, New Age International 1996. 5. Zeiri. Total Quality Management for Engineers Wood Head Publishers, 1991. Sl. No. 1 T / R* Book T Book No. 1

Date

Period

Unit I

Topic(s) Definition of Quality

Page(s) 1

Signature of Faculty 1

Signature of HOD

Sl. No.

Date

Period

Unit

Topic(s) Dimensions of Quality, Quality Planning, Quality costs Analysis Techniques for Quality Costs Basic concepts of Total Quality Management Historical Review, Principles of TQM, Leadership Concepts, Role of Senior Management, Quality Council Quality Statements, Strategic Planning Deming Philosophy, Barriers to TQM Implementatio n REVISION TEST

T / R* Book

Book No.

Page(s)

3-5

6-10

15-23

16,17

27-51

9 10 11

I II II

T T T

1 1 1

53-59 60-83 88-98

Customer satisfaction

Signature of Faculty 2

Signature of HOD

Sl. No.

Date

Period

Unit

Topic(s)

T / R* Book

Book No.

Page(s)

12

II

Customer Perception of Quality, Customer Complaints. Service Quality, Customer Retention Employee Involvement Motivation, Empowerment, Teams, Recognition and Reward Performance Appraisal, Benefits Continuous Process Improvement Juran Trilogy, PDSA Cycle, 5S Kaizen, Supplier Partnership Partnering, sourcing, Supplier Selection Supplier Rating, Relationship Development

99-103

13

II

104-107

14

II

109-145

15

II

250-257

16

II

258-280

17

II

281-327

18

II

19

II

20

II

337-347

21

II

348-380

Signature of Faculty 3

Signature of HOD

Sl. No.

Date

Period

Unit

Topic(s)

T / R* Book

Book No.

Page(s)

22

II

Performance Measures Basic Concepts,. Strategy, Performance Measure

REVISION TEST The seven tools of quality, Statistical Fundamentals Measures of central Tendency and Dispersion Population and Sample, Normal Curve Control Charts for variables and attributes, Process capability Concept of six sigma, New seven Management tools. REVISION TEST Benchmarking Reasons to Benchmark, Benchmarking Process Quality Function Deployment (QFD) House of Quality, QFD Process

385-400

23 24

II II

T T

1 1

401-405 405-460

25

III

465-486

26

III

487-506

27

III

28

III

Web,T

327-337 506-517

29

III

30 31

III III

T T

1 1

517-540 541-548

32

IV

549-568

33

IV

569-577

Signature of Faculty 4

Signature of HOD

Sl. No. 34

Date

Period

Unit IV

Topic(s) Benefits, Taguchi Quality Loss Function Total Productive Maintenance (TPM} Concept, Improvement Needs, FMEA Stages of FMEA. Revision Test Need for ISO 9000 and Other Quality Systems ISO 9000:2000 Quality System Elements, Implementation of Quality System, Documentation Quality Auditing, TS 16949, ISO 14000 Concept, Requirements and Benefits. Revision Test Overall syllabus Revision

T / R* Book T

Book No. 1

Page(s) 579-589

35

IV

590- 617

36

IV

622-650

37 38 39

IV IV V

655-684

40

701-709

41

710-729

42

Web

Notes

43 44 45 46

V V V

Web

Notes

T Text Book / R Reference Book

Signature of Faculty 5

Signature of HOD