Role of The CIO

Wednesday, February 15, 12
Copyright 2011 Timothy M. Chester All Rights Reserved
An Agenda for Change

The Role of a CIO
Rethink the ways in which their IT organizations dene their work and relationships with the entire university. Implement competency-based approaches to hiring, professional development, and retention within their organizations Measure and assess IT service outcomes and ensure program accountability Rethink present sourcing arrangements and make adjustments where it makes sense Cultivate and take advantage of natural alliances, focusing on better teaching, learning, research, and administrative outcomes
Information Technology Organizations Must
Define and Approach their Work in Fundamentally Different Ways
Transformative
Value of Contribution
Thought Leader
Performance Indicators
Alliances Innovation Leadership Partnerships
Transactional
Important Specialists Consistency Efciency Process Response Reliability Standardization
Versatility of Performance
Versalists
Transformative
Thought Leader
Advisory
Analysis Assessment, Measurement, & Benchmarking Business & Information Architecture
Consultative Transactional
Business Smarts Communication Project Management Relationship Management
Important
Specialists Consistency Efciency Process Response Reliability Standardization
Versalists
Transformative
EIS Functional University Planning
Portal Technology & Learning Team Applications Institutional Effectiveness Security Awareness
Tech Liaisons
Telephone PBX EIS Environments Unix Admins Sys. Security Network DBAS Operators Help Desk Anytime Support Win. Admins
Facilities Infrastructure
Important Specialists
Versalists
Transformative
Thought Leader
Advisory
Important
Versalists
Adjust their hiring, professional development, and retention practices
Transformative
Thought Leader
Advisory
Important
Versalists
Transformative
EIS Functional University Planning
Portal Technology & Learning Team Applications Institutional Effectiveness Security Awareness
Tech Liaisons
Telephone PBX EIS Environments Unix Admins Sys. Security Network DBAS Operators Help Desk Anytime Support Win. Admins
Facilities Infrastructure
Important Specialists
Versalists
Technical Skills
Accountability Technical Skills
Initiative Teamwork
Problem Solving
Thoroughness Project Management Willingness to Learn
Process Knowledge
Analytical Thinking Process Orientation Communication Building Relationships Enterprise Knowledge
Change Advocacy Developing Others Empowering Others Emotional Intelligence Strategic Planning
Transformative
Competencies
Change Advocacy Strategic Planning
Competencies
Business Enterprise Knowledge Building Relationships Developing Others Emotional Intelligence Empowering Others
Thought Leader
Competencies Competencies
Accountability Initiative IS Knowledge Problem Solving Teamwork Thoroughness Analytical Thinking Business Process Knowledge Communicating for Results Process Orientation Project Management Openness to Learning
Advisory
Consultative
Transactional
Versalists
Competency Ladder
Communication for Results: Expresses technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and reinforces words through empathetic body language and tone. 5. Expert writes strategic documents; leads discussions (w/ internal & external partners); seeks consensus (w/ business leaders); debates opinions; identies underlying judgments; resolves conict; asks probing questions & solicits authoritative perspectives 4. Advanced writes reports to support troubleshooting & problem-solving, debates opinions; brings conict into the open; solicits expert advice 3. Intermediate conducts discussions; supports troubleshooting & problem-solving; shares info, opinions & judgment; handles conict; explains context & solicits multiple sources of advice 2. Basic Supports transactional and administrative activities; seeks and shares info; seeks advice 1. Being Developed Supports transactional activities; ask questions
Engage in rigorous assessment and program review to focus on IT outcomes and ensure accountability
The Higher Education TechQual+ Project http://www.techqual.org
Higher Education TechQual+ Project Outcomes
Measures that conceptualize the eective delivery and use of technology, or eective IT service outcomes, from the perspective of those outside the IT organization A set of easy-to-use Web-based tools that allows institutions to create surveys based on the TechQual+ core instrument, communicate with respondents, and analyze survey results A peer database that allows institutions to make comparisons of IT service outcomes on their campus against the performance of other institutions, aggregated by Carnegie basic classication
Three Core Commitments, or Outcomes
Connectivity and Access, or the quality of Internet access on campus Technology and Collaboration Services, or the quality of Web sites, online services, and technologies for collaboration Support and Training, or the experience when obtaining assistance with technology on campus
Rethink present sourcing arrangements and make adjustments where it makes sense
Transformative
Competencies
Change Advocacy Strategic Planning
Competencies
Business Enterprise Knowledge Building Relationships Developing Others Emotional Intelligence Empowering Others
Thought Leader
Competencies Competencies
Accountability Initiative IS Knowledge Problem Solving Teamwork Thoroughness Analytical Thinking Business Process Knowledge Communicating for Results Process Orientation Project Management Openness to Learning
Advisory
Consultative
Transactional
Versalists
Focus on Building and Leveraging Natural Alliances
RESEARCH
Research Leadership Plant / Facilities
Leadership
BUSINESS
Chief Finance Ocer Operations Leadership Development Planning
TEACHING
Academic Leadership Program Chairs Co-curricular
Leadership
LEARNING
Academic Leadership Library Leadership Institutional Research
@accidentalcio accidentalcio.com

Role of The CIO

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Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

An Agenda for Change

Wednesday, February 15, 12

The Role of a CIO

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Information Technology Organizations Must

Define and Approach their Work in Fundamentally Different Ways

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Wednesday, February 15, 12

Specialists Consistency Efciency Process Response Reliability Standardization

Wednesday, February 15, 12

EIS Functional University Planning

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Specialists Consistency Efciency Process Response Reliability Standardization

Wednesday, February 15, 12

Information Technology Organizations Must

Adjust their hiring, professional development, and retention practices

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Copyright 2011 Timothy M. Chester All Rights Reserved

Wednesday, February 15, 12

Specialists Consistency Efciency Process Response Reliability Standardization