SAP Knowledge Acceleration

SAP Knowledge AccelerAtion

MaxiMize Productivity with effective Software training

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Maximize Business User Adoption of Your SAP Software offers a user-friendly interface accommodates a geographically dispersed workforce Boosts user competency user training Made Simpler customized, relevant education convenient desktop delivery cost-effective Learning Building user adoption and Productivity Better Productivity and Performance about SaP education offerings for More information Technical Specifications technical Specifications to view technical Specifications to deploy (Server) technical Specifications to customize availability Language availability customization Packages Maintenance

MAxiMize BuSineSS uSer AdoPtion of Your SAP SoftwAre

with PowerfuL, fLexiBLe uSer training and PerforMance SuPPort

SaP Knowledge acceleration software offers a powerful suite of solutions to track, understand, and manage business performance. to unlock the power of your SaP and SaP Businessobjects solutions, you must ensure successful user adoption. your business users need to: understand and be excited by the benefits of your software investment develop the skills to best leverage your SaP solution in order to perform day-to-day activities continuously learn and refresh their skills to get maximum value SaP Knowledge acceleration is a customizable, web-based learning and support product for SaP and SaP Businessobjects solutions. SaP Knowledge acceleration is flexible: you can deploy it for users via your learning

management system (LMS), a server, or a cd. it gives you complete training and performance support which you can use immediately or tailor to your companys specific needs.

documents whenever they have questions or need more information on a particular topic.

Offers a User-Friendly Interface

the learning environment in SaP Knowledge acceleration is divided into different training modules (see figure 1) and includes quick-reference material based on different learning objectives, business processes, and tasks. this allows users to focus only on the functions and concepts they need to know. they can choose what and when they want to learn, at a pace that best matches their needs. and because SaP Knowledge acceleration is available 24x7, learners can refer back to the tutorials or performance-support

Accommodates a Geographically Dispersed Workforce

you are responsible for the success of your SaP implementation, and you face a number of challenges. how do you execute the following? train and support a geographically dispersed user community Support user learning needs throughout the lifecycle of your application ensure learning is relevant to your specific business ensure new users are consistently trained these challenges are compounded when annual employee turnover is considered. SaP Knowledge acceleration offers just-in-time training so new users can become effectively productive in as brief a period of time as possible.

Boosts User Competency

too often, companies neglect clear plans for user training during software implementations and for training support, leaving the majority of users frustrated with substandard skills and unable to use the application properly. without a user training plan that can be readily implemented, you may not gain optimal results from your SaP software. avoid the pitfalls experienced in many implementations by ensuring that you plan for user training. Plans should encompass your entire application lifecycle, including implementation, postimplementation, and ongoing usage training. SaP
Figure 1: A Look at SAP Knowledge Acceleration

Knowledge acceleration is self-paced and lets you offer training 24 hours a day, so users can access the knowledge they need whenever they need it.

Customized, Relevant Education

SaP Knowledge acceleration trains users via job-specific skill development scenarios based on sample company data. each training module provides interactive learning for concepts, practice exercises, and skill tests (see figure 2). in addition, its customizable, so it meets the requirements and relevancy of each user group, including varied training needs and tasks. we can help you customize SaP Knowledge acceleration, or we can train your team to make the customizations, providing you with the tools for self-sufficiency.

User Training Made Simpler

when youre focused on driving project success and building a great system, training can seem a daunting task. SaP Knowledge acceleration addresses this challenge by providing immediately applicable training that is straightforward to deploy. it also is flexible enough to allow you to customize content to fit your specific environment. SaP Knowledge acceleration displays your data along with best practices to offer: customized, relevant training convenient desktop delivery cost-effective learning

a cd. this enables your users to take tutorials or access online reference materials anywhere, anytime. Should your users need immediate help, they can simply open up the appropriate reference or tutorial and jump to the desired topic for their answers.

Cost-Effective Learning
implementing SaP solutions can impact a diverse range of user groups, which can add cost and complexity to your training requirements. with SaP Knowledge acceleration, you can train and support a few hundred or several thousand users at their own desks more affordably. SaP Knowledge acceleration is proven software that can be delivered to thousands of desktops at a low per-learner cost. its fully scalable and features extensive flexibility.

Convenient Desktop Delivery

while SaP Knowledge acceleration is typically deployed via your intranet, you can also deploy it on a file server or on

implementing SaP solutions can impact a diverse range of user groups, which can add cost and complexity to your training requirements. with SaP Knowledge acceleration, you can train and support a few hundred or several thousand users at their own desks more affordably.
Figure 2: Example of a Training Module from SAP Knowledge Acceleration

Building User Adoption and Productivity

increased user adoption of your SaP solution helps you maximize the value of your it investment. without effective user training, you risk: a low rate of adoption of your SaP software user frustration and low productivity increased cost of operation due to reliance on your help desk and it staff a lack of results avoid these problems and accelerate productivity. Provide users with training that covers standard topics as well as organization-specific data, issues, and reports. SaP Knowledge acceleration software meets your training requirements cost-effectively.

Better Productivity and Performance

SaP Knowledge acceleration speeds up user productivity, performance, and knowledge, helping your workforce add value. Business users will be able to render decisions more quickly, respond to issues impacting critical business drivers more effectively, and deliver more consistent and accurate information using reports and dashboards. the software features: entry portal with quick links to individual topics useful for knowledge refreshers and ongoing support an interactive menu to aid in navigation Logically organized modules for training on specific topics Knowledge check questions to help ensure comprehension

Scored testing simulations with unique scenarios to challenge the learner integration with learning management systems that is compliant with the Sharable content object reference Model (ScorM) customization efficiency including a robust authoring tool, the ability to add a corporate glossary, and the opportunity to give SaP Knowledge acceleration your companys look

development requirements. we offer courses in all solution areas, delivered live or through a number of online options, using dedicated facilities and certified, experienced instructors. in addition, we offer certification programs to validate your training to the market.

For More Information

for more information about how SaP Knowledge acceleration can help make your SaP software users more productive, contact your local SaP education representative or visit us on the web at www.sap.com/services /education/softwareproducts /knowledge-accelerator.epx.

About SAP Education Offerings

SaP Knowledge acceleration is one element of a comprehensive businessuser adoption and training plan. the SaP education organization provides complete planning, design, development, and deployment services to meet your implementation and skill

technicAl SPecificAtionS

for SaP KnowLedge acceLeration

Technical Specifications to View

viewing technical specifications are: internet explorer 6.0, 7.0, or 8.0 or Mozilla firefox 2.0 or 3.0 Microsoft windows 2000 (SP4), windows xP (SP2/SP3), or windows vista Business SP1 adobe flash Player 8.0, 9.0, or 10.0 adobe acrobat reader 7.0, 8.0, or 8.1

Technical Specifications to Customize

technical specifications for customization are: SaP Productivity composer application by rwd or SaP Productivity Pak application 4.1 by rwd Microsoft windows xP (SP2/SP3) or windows vista Business SP1 internet explorer 6.0, 7.0, or 8.0 or Mozilla firefox 2.0 or 3.0 Microsoft .net framework 3.5 SP1 1.5 ghz (x86) processor 1 gB of system memory 900 MB of physical storage (300 MB for program files; 600 MB for locally stored content) additional physical storage may be required depending on the amount of content created Macromedia flash Player 8.0, 9.0, or 10.0 with flash global security settings set to always allow

SaP Businessobjects web intelligence interactive viewing software SaP Businessobjects xcelsius enterprise software in addition, SaP Knowledge acceleration is available for the following functions in the SaP erP application: Managerial accounting accounts payable accounts receivable human capital management Purchasing Sales order processing

Technical Specifications to Deploy (Server)

deployment technical specifications are: any operating system any web server 1 gB of system memory network connection capable of communicating via htP(S) and tc P/iP ScorM 1.2 or 2004 compliant for plug-and-play functionality with enterprise learning management systems (LMSs) to implement the simulation assessment mode tracking of SaP Knowledge acceleration outside an LMS, the client must create serverside software (active Server Pages, hypertext Preprocessor [PhP], or cgi) to handle data provided by the simulation. Simulations in SaP Knowledge acceleration provide data via a PoSt command and provide user name, simulation title, total number of questions, total number correct, questions incorrectly answered, and pass/fail to the server script. this data-passing feature may be disabled.

Language Availability
all titles are available in english.

Customization Packages
training is available for subject matter experts and training designers responsible for authoring custom content on company-specific data. contact your SaP representative or visit us on the web at www.sap.com/services /education/softwareproducts /knowledge-accelerator.epx to learn about our jump-start and customizationtools training packages.

Availability
SaP Knowledge acceleration is available for the following: the business intelligence portal (formerly known as infoview) SaP Businessobjects Planning and consolidation application SaP crystal reports software SaP Businessobjects desktop intelligence software SaP Businessobjects dashboard Builder software SaP Businessobjects edge solutions SaP Businessobjects Live office software SaP Businessobjects voyager software SaP Businessobjects web intelligence software

Maintenance
SaP Knowledge acceleration is sold with maintenance to help ensure you have the most up-to-date training. Protect your investment and receive upgrades with new releases of our products. Maintenance also provides help and support for your customization developers.

50 095 038 (10/06) 2010 SaP ag. all rights reserved. SaP, r/3, SaP netweaver, duet, Partneredge, Bydesign, SaP Businessobjects explorer, and other SaP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SaP ag in germany and other countries. Business objects and the Business objects logo, Businessobjects, crystal reports, crystal decisions, web intelligence, xcelsius, and other Business objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business objects Software Ltd. in the united States and in other countries. all other product and service names mentioned are the trademarks of their respective companies. data contained in this document serves informational purposes only. national product specifications may vary. these materials are subject to change without notice. these materials are provided by SaP ag and its affiliated companies (SaP group) for informational purposes only, without representation or warranty of any kind, and SaP group shall not be liable for errors or omissions with respect to the materials. the only warranties for SaP group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. nothing herein should be construed as constituting an additional warranty.

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