Two of the most typical power supply output voltages are +5 and +10 volts T or F You are responding

to an email from an irate customer. The reply is as follows: "I am sorry the replaced part did not solve your problem. I will be happy to tak e a look at the computer again tomorrow. I can be there at 2 p.m. if that is con venient with you. You can either email me or I will check with you later today t o see if that works with your schedule." This is an example of proper written co mmunication. T or F Which of the following devices provides battery power to the computer only when there is a blackout? surge protector ###UPS UPS with power conditioning SPS Which of the following describe how to dispose of print roller c leaner? ##MSDS BIOS EMI SETUP Which one of the following statements is true about the classifi cation of computers by the FCC? Class A specification is for home use. Class B specification is for business use. ##Class B specification is for consumer computing devices. Class C specification is for commercial and consumer use. AC wiring has both a ________ and a ________. ##hot, neutral ground, hot ground, return on, off ________ is/are measures taken to prolong the life of the comput er. ESD EMI ##Preventive maintenance Utilities RFI stands for: ##Radio Frequency Interference Read Format Indicator Real-time Frequency Impact Resonating From Input Which of the following could be a valid voltage coming from the power su pply to one of the computer's components? +9 volts +6 volts ##+3.3 volts 112 volts

ESD stands for: Enhanced Silicon Differential Electric System Dynamics Electronic Shock Discharge ##ElectroStatic Discharge Making sure the power supply is connected to the motherboard and other devices before powering up is called ________. dangerous ##discharging power interrupt enhancement providing a load Consider the following email to a fellow technician: "Hey Joe! I really need some help here. I have a hard drive that will not keep a second par tition. I KNOW THAT YOU SON OF A GUN REALLY KNOW THIS STUFF and i want your xper t mind. :-) Would you help me out? a3, awhfy? :-)" This is an example of good written communication skills being proactive teamwork ##unprofessionalism Which of the following is NOT a purpose for the power supply? Provide cooling for the computer. Convert AC to DC. Provide power to the computer. ##Provide current to the monitor. A noise produced by electrical device is: ESD Standoffs ##EMI EDD Which of the items listed below are most likely to be found in a preventive maintenance kit? floppy head cleaning kit compressed air denatured alcohol ##all of these For each service call the technician should be equipped with: pen, pencil, and notepad operating system CDs good attitude ##all of these You turn your computer on and nothing happens. The computer ligh t is off. You check the fan and it is running. Which of the following is a likel y source of the problem? ##faulty power supply faulty hard drive voltage problem with the mother board bad power cord