Multi Function Printer Technician Install Guide Lexmark X652de MFP

Version 3.4

10/20/2011

Call Worldlink to check in and for any questions, Check #s at end of document

Background
This document will provide the basic installation instructions for installing the Lexmark X652de MFP located in the stores office

What is my role in this?

Your help is needed in physically installing the new Lexmark X652de MFP in place of the retiring Lexmark X464 model printer Configuring printer Network Address and basic settings Packaging up the old printer for return.

Where is it located, and what does it look like?

The old printer you will be replacing is located in the stores office. The new printer will sit in the same spot as the old printer. Retiring Lexmark X464de printer New Lexmark X652de printer

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Check in Process
DO NOT DO ANYTHING UNTIL AFTER YOU HAVE CHECKED IN! Upon arriving at the store, contact Worldlink to check in With Ashlee Lindquist. (805-314-0177-Desk / 949-702-2760 - Cell) or Theresa Parker, 949-861-2830 ext 231 Check in with Prism Pointe (Trina Comer) 866-323-4146 o Merly Escobar if no Answer at Trinas # At the store, ask for the store manager and let him/her know that you are there to install the new office printer Ask the manager where the new printer is located Locate the new printer and move the new printer to where the old printer is currently sitting o Site contact to assist with printer lifting if necessary If printer has been damaged during shipping o Escalate immediately to Worldlink o Take digital pictures of damage and email to Worldlink. (alindquist@worldlinintegration.com) o Worldlink will escalate to Big 5 for direction.

Removing the old printer from service

Remove any paper from the paper tray Remove the toner from the printer and place it into a Big 5 plastic shopping bag. Tape the bag closed. (This is to keep the toner from making a mess in return shipping)(Double bag to be sure) Unplug the power cord, the phone line and the cat-5 cable from the back of the printer Note: Keep the cat-5 cable, and the phone cable they will be re-used on the new printer. Note: The power supply or cord will be shipped back with the old printer.) Set the old printer aside to make space for the new printer

Installing the new printer

Un-package the new printer from its box and remove any packing materials from the printer. Note: (Keep the box and packing supplies, they will be used to return the old printer) Set the printer in place (should be placed in the same location as the old printer) Plug in the cat-5 cable to the Ethernet port on the back of the printer (Use the same cat-5 cable and phone cable that was removed from the old printer) Plug the phone line in to the back of the printer (bottom RJ11 port) Plug the new power cable in to the back of the printer, and then plug the power into the wall outlet. (Do not plug printer power cable into a surge protector) Load the paper tray with paper Un-package the toner cartridge and insert into printer Turn on the printer (Right side of printer)
Call Worldlink to check in and for any questions, Check #s at end of document 3

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DOA/Troubleshooting Process
1. FIRST contact the Lexmark Technical Support line at 1-800-LEXMARK to open up a Service Request. Be prepared to provide the serial number and model of the device. Lexmark Technical Support will assist if at all possible and document your installation problem. They will provide a Service Request Number for the service call. (Write down this number, as you may need it later.) If they solve the problem, continue with the install. 2. If the Lexmark Technical Support contact is not able to solve the installation problem and/or determines that the device needs replacement, request that the Service Request ticket be closed. Do not have the Lexmark personnel ship a replacement device. Instead, report the installation issues to your Install Worldlink Project Coordinator (Ashlee Lindquist). Be ready to provide device location (store #), serial number of the device and the Service Request Number obtained from the Lexmark technical support personnel. The Lexmark Project Coordinator contacts will order a replacement device. (April Masters) 3. Re-Install the old printer, put it back into service and test with the manager to make sure that it functions properly.
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4. Box up the DOA, new printer back into the box that it came in. Put it back where it was when you 1 st arrived, or where the store manager indicates is the best place to leave it. 3. Complete the Installation Closeout worksheet, documenting the issue and the Service Request Number on the sheet and Fax to the proper contact according to normal process.

Printer Configuration
Initial Setup

Screen 1 Press English Screen 2 Press United States, press continue Screen 3 Arrow left to the appropriate time zone that the store is in, and press continue Screen 4 Uncheck Flash drive print, Flash drive scan, FTP and press continue Screen 5 There should be no check marks in Additional buttons for home press continue Screen 6 At Enter fax station name Enter the three digit store number and press Enter Screen 7 At Fax station number Enter the appropriate fax number for the store being staged and press continue (Refer to Printer Upgrade List for proper fax number) Screen 8 At the SMTP Server address, enter the number 0 (Zero) then press continue
The printer will briefly reboot, and you will be brought back to the home screen

Personalizing the network settings (Refer to Printer Upgrade List for proper store settings)

From the Home screen Press Menus Press Network/Ports Press Standard Network Press Std net setup Press TCP/IP Press IP Address enter the IP address for the specific store being staged, once correct, press Submit At the next screen, press Netmask enter the subnet mask of 255.255.255.240 then press Submit At the next screen, press Gateway enter the gateway address for the specific store being staged, once correct, press Submit At the next screen select the HOME icon

10/20/2011

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Personalizing the Contact Location (Refer to Printer Upgrade List for proper store number)

From the Home screen Press Menus Press Settings Press General Settings Scroll down to the Location field and enter the 3 digit store number and press Submit Press Submit again and then the HOME icon

Setting the Date and Time

From the Home screen Press Menus Press Security Press Set Date and Time Press Manually Set Date and Time Set the Date and Time according to the required format. (YYYY, MM, DD, HH, MM) Note: Use Printer Upgrade List for stores listed time zone Press Submit Change the Time Zone for the store according to the Printer Upgrade List using the Arrows Set Automatically Observe Daylight Savings Time to ON for all stores EXCEPT ARIZONA. Arizona will need to be set to OFF Press Submit At the next screen select the HOME icon

Contact Worldlink Remote Personnel (contacts list at end of document) and let them know that the printer is ready for further configuration. Try the 1st person on the list and escalate up the list if you do not reach someone to talk to on the 1st try. The Worldlink technician will verify connection; then let the tech go to begin packaging of old printer and send down a user profile to the printer.

While remote configurations are occurring, continue with packing up the old printer instructions, below. When remote configurations are complete, Ashlee will call the store and instruct the manager to print out the Managers Checklist and begin filling it out. Ashlee will then ask the manager to put the tech on the phone. Ashlee will instruct the tech to print out the Menu Settings Page Once the manager has completed filling out the Managers Checklist Ashlee will instruct the tech to Sign and FAX the Managers Checklist and the Menu Settings Page (all pages) to the Worldlink Fax Number. Technician will then make a copy of the signed manager checklist to take with him/her and email to big5@prismpointe.com.

Worldlink FAX #: 949-266-0313

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Packing up the old printer for return

Make sure the paper tray is empty before packing up the old printer If you have not already done so, remove the toner from the printer and place it in a Big 5 plastic shopping bag. (Double bagged would be best and please tape the bag closed, so toner does not spill all over) Package up the old printer using the box that the new printer came in Please be sure to include the toner and power supply from the old printer in the box Fill in the gaps in the box with the packing materials the new printer came with to the best of your ability. Tape the Styrofoam packing around the printer to secure it within the box:

(This printer will be returned off of lease, please be careful when packing it up) Take a digital picture of the old printer in the box, with the box opened showing the packing materials.

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Tape up the box thoroughly and ensure the box has a label showing what store the printer belongs to. Take a digital picture of the box with it sealed up, showing the label with the store #. Ask the manager where they want you to place the printer for return shipping. Move the printer to the location indicated by manager

Do not leave the store until you have been cleared, testing with the manager has been completed and you have been released by Ashlee Lindquist. Check Out: Once you have taken your pictures of the old printer in the box, have sealed the box that you put the old printer in, taken a picture of the sealed box and you have faxed the Managers checklist & Menu Settings Page: o Call Worldlink (Ashlee Lindquist) and check out. Ashlee will verify receipt of the fax you sent o Do not leave until the Ashlee releases you. And you have checked out with Prism Pointe o Call Prism Pointe (Trina Comer) to check out. Worldlink Call-In Numbers Check In / Check out Contacts Worldlink #1: Ashlee Lindquist 805-314-0177 (direct) 949-702-2760 (cell) Email: alindquist@worldlinkintegration.com Worldlink #2 (If no answer from #1): Theresa Parker 949-861-2830 ext 231
st

Remote Activities Contacts 1 Contact Theresa Parker 949-861-2830 ext 231 2nd Contact Jeph Sisco 949-861-2830 ext 226 3rd Contact Karen Quinn 949-861-2830 ext 221 4th Contact Greg Jaimes 949-861-2830 ext 241 5th Contact Terry Sisco 949-861-2830 ext 222 6th Contact Brett Busconi 949-861-2830 ext 229

Prism Pointe: Trina Comer 866-323-4146 Email: bigfive@prismpointe.com After 2:00PM PST Merly Escobar 925-315-7938 Lamson Buitran 909-342-7170 ext 2311

*When calling to check in, Only Check In with Ashlee or Theresa at Worldlink and Trina, Merly or Lamson at Prism Pointe.

10/20/2011

Call Worldlink to check in and for any questions, Check #s at end of document

Tech Deliverables: Completed Managers Check List o Faxed to Worldlink Fax # (949-266-0313) o Emailed to Prism Pointe at bigfive@prismpointe.com Printed out Menu Settings Page Faxed to Worldlink Fax # (949-266-0313) Digital Picture of newly installed printer, in place Digital Picture of removed printer, in the box with packing materials (opened so printer and packing can be seen) Digital Picture of sealed box that old printer is in with shipping label (and store # label this may be removed) on box. Tech to Email pictures (renamed) to bigfive@prismpointe.com o Naming convention for digital pictures, do not include the brackets *+ when naming the pictures: [Big 5_###_New Printer.jpg] [Big 5_###_Old Printer_1.jpg] (old printer in open box with packing visible) [Big 5_###_Old Printer_2.jpg] (old printer in sealed box with shipping label visible) ### = 3 digit stores number Prism Pointe corporate project team to email pictures to alindquist@worldlinkintegration.com within 48 hours of completion of printer installation.

*Digital Picture deliverables are due to Worldlink within 48 hours of completed printer installation

10/20/2011

Call Worldlink to check in and for any questions, Check #s at end of document