RESUME

Reginald Shahied Raman 41 Aberdeen Road, Busby 2168

Home Phone: Mobile: E-mail: 02 9720 9296 0412 938 226 shahied786@hotmail.com

PERSONAL ATTRIBUTES
Motivated Work independently Analytical Thinking Keen to take on challenges Resourceful Creative Honest and trustworthy

EMPLOYMENT SKILLS
Good oral & written communication skills Strong interpersonal, communication & negotiation skills Computer literacy: Intermidate Target driven and focused attitude Typing Speed of 45wpm

Word processing, database, internet & email, desktop publishing, various, SAVAYA CMS Supervisor, IEX Systems, Vision Plus, Phoenix, Commsee version 18.1, Client Resource System , Bureau (TCS), File net 3.1, Symposium, Client Manager, Power point,Finpower, Apparel 21

EDUCATION
Certificate III in Business services TAFE Liverpool

OTHER EDUCATION
2005 Six Sigma White Belt Certified 2005 FSRA TIER 2 certified 2003 Higher School Certificate GE Consumer Finance Securities Institute James Busby High

EMPLOYMENT HISTORY Davidson Trahaire Corpsych

Accounts Receivable November 2011- Present (temp Role) Collection of debtors for company largest business units Recording the status of debtor collections in the debtor database Effectively identifying, managing and minimising potential bad debts Reconciling the debtors ledger to the general ledger Assisting in processing cash receipts Assisting in mailing out invoices Assisting the Credit Controller in ad-hoc duties as required

Hopkins Group
Credit Controller May 2011 November 2011 B2B Collection Managing overdue Ledger 30-120 days Liaising with Warehouse manager with stock control Releasing orders Allocations of payments Reconcile of accounts Approving of credit applications Referring accounts to external collection agent Meeting with external collection agency representatives on regular basis. Working closely with Financial Controller and General Manger and general manager to reduce bad debt. Weekly/Monthly Debtor Meeting conducted with General manager and Financial Controller

Krites Pty LTD

Credit Controller March 2010 May 2011 B2B Collection Managing overdue Ledger 30-120 days Liaising with Warehouse manager with stock control Releasing orders Allocations of payments Reconcile of accounts Approving of credit applications Referring accounts to external collection agent Meeting with Dun & Bradstreet representatives on regular basis. Working closely with CEO and general manager to reduce bad debt.

Once Credit Australia

Account Manager- Credit Management Department November 2009-March 2010 (Temp Position) Job Responsibilities Managing 90-121 day ledger Handling incoming Correspondence Completing task set by team leader Negotiate re-payment arrangements that satisfactorily repay the debt within the guidelines and policy set by the Once Credit Referring accounts for legal action Actioning Summons, Judgement, Writ of Execution and Garnishee orders. Skip Tracing using government websites also in house database.

Commonwealth Bank of Australia

2IC/Fraud NCQ- Credit Management Department May 2006- July 2009 Job Responsibilities Relief work for team leader managing a team of 11 Staff members. Completing tasks set by Team Leaders within specified time frames. Completing team audits monthly via collection database with requirement of 8 system audits and 2 call recordings per staff. Taking escalated calls and finding a resolution. Training new staff members Monitoring Staff on Client Manager and Symposium System. Reviewing outgoing correspondence for credit cards team Decision making of staff referrals due to delegations Assessing potential fraud and liaising directly with Group Security Investigations team. Negotiate re-payment arrangements that satisfactorily repay the debt within the guidelines and policy set by the Commonwealth Bank Inbound call centre: handling calls from 5-179 days delinquent Manual authorisations, referrals of refunds and balance transfers Actioning unclaimed mail, auto pay requests and Closure forms Issuing Collections correspondence via TCS system. Referring legal action when required via collections database. Managing Client accounts who are overseas Using government systems to locate customers if no contact details. CIF system search Collection of delinquent accounts 5 90 days on an outbound predictive dialler

GE Consumer Finance
Retention Team Direct Sales Associate February 2004 May 2006 Job Responsibilities Taking calls in an inbound retention Team by providing customer financial information and billing enquires. Answering customers enquires regarding GE MONEY Card Products by up- selling and cross- selling products, such as personal loans, reducing interest rates and credit bonuses. Refer accounts to the recoveries department for further action if needed. Taking the overflow from outbound collections, collecting on accounts that are 30-60 days delinquent. Outsourcing accounts to outside collection agency eg: Baycorp & Repcol. Actioning promise to pays and also ensuring that customers have made the payment required. Budding new staff member on in-house database systems Call Escalations Six Sigma Whit Belt Trained Monitoring staff on Avaya and amending rosters via IEX systems, when relieving Team Leader. Recognised for exceeding all KPIs for the month of April 2004, July 2004, August 2004 and recently January, March, June 2005. Received the quarter passionate award (GE VALUES: PASSIONATE)

PERSONAL INTERESTS
Reading, Meeting new people, Dancing & playing Soccer

EMPLOYMENT REFERENCES
James Knipler Davidson Trahaire Corpsych Business Accountant 0423 710 522

Emma Woodgate Hopkins Group Business Accountant 0416 077 945 Chandmiya Gulliyara Credit Manager 02 8874 8709 0402 289 963 Eva Clearly Sinclair Consulting Ph: 02 9957 6922 Maureen Ali Support Team Leader Collections & Credit Solutions Commonwealth Bank of Australia Ph: 0407 666 266 Gabriella Gutierrez Retention Team Leader GE Money Australia Ph 0406 401 124