Globe Telecom has a long history of uniting people by forging strong links of communication throughout the country and

with the world. Globe Telecom descended directly from Dollaradio, a ship-to-shore radio and Telegraph Company in the 1920s which was later renamed Globe Wireless Limited (GWL). Globe is also heir to Philippine Press Wireless, Inc. (PREWI), founded to advocate independence in the Commonwealth era, and Clavecilla Radio System (CRS). A merger between GWL, PREWI and Mackay Radio Telegraph established Globe-Mackay Cable and Radio Corporation (GMCR) in 1930. When GMCR sold 60% of its stocks to then Ayala and Co. in 1974, it had already been strengthened by this colorful history of partnerships. In the 1990s, GMCR and CRS merged to form GMCR, Inc., later renamed Globe Telecom, a leading telecommunications company offering domestic and international services. In 1993, Singapore Telecom International and Ayala Corporation pooled their resources to further expand Globe's capability to service the increasing telecommunications needs of a growing and vibrant economy. With additional capital and expertise, Globe widened its reach through its various services and boosted the nation's capacity to participate in the worldwide traffic of information exchange. Today, Globe Telecom intends to build on the legacy of its pioneering past, transforming the world into a global community just as Filipinos in centuries past were in constant and direct communications with every family in the community. Globe Telecom is one of the largest cellular networks in the Philippines. It is also one of the original pioneers of introducing mobile services to Filipinos. The easiest way to determine if a person has a Globe number or not is by checking the network prefix of their mobile numbers. The following are characteristic of Globe subscribers:

905 906 915 916 917

926 927 935 936 937

As Globe continues to garner more subscribers, it continues to upgrade its services with mobile products like unlimited landline calls or Globe to Globe calls with Duo and Super Duo features. It is also one of the first to introduce 3G capabilities into the market and is also the licensed distributor of the highly popular Apple iPhone. Globe Telecom today, has grown its portfolio of products into landline or fixed-line telephone services, internet broadband, mobile banking and other ventures as well. In 1928, Congress passed Act No. 3495 granting the Robert Dollar Company, a corporation organized and existing under the laws of the State of California, a franchise to operate wireless long distance message services in the Philippines. The Robert Dollar Company subsequently incorporated in the Philippines as Globe Wireless Limited and in 1934, Congress passed Act No. 4150 transferring the franchise and privileges of the Robert Dollar Company to Globe Wireless Limited. Globe Wireless Limited was subsequently renamed Globe Mackay Cable and Radio Corporation. Congress, through Republic Act 4630 enacted in 1965, further expanded its franchise to allow it to operate international communications systems. Globe Mackay Cable and Radio Corporation was closed in the Philippines by Martial law. Shortly before the expiration of its franchise, the Batasan Pambansa in 1980 enacted Batas Pambansa 95 granting Globe Mackay Cable and Radio Corporation a new franchise. On June 15, 1990, Isla Communications Co., Inc. (Islacom) was incorporated. Through Republic Act 7372, Islacom was authorized to develop full-service telecommunications network in the country.

In 1991, Globe Mackay was subsequently merged with the Clavecilla Radio Corporation. Globe Mackay as the surviving company was renamed GMCR, Inc. and on March 19, 1992, the Philippine Congress passed Republic Act 7229 approving the merger and the transfer of the franchise of Clavecilla Radio Corporation to the surviving company to be renamed GMCR, Inc. In 1994, Islacom launched the country's first digital mobile communication services using GSM world standard digital technology. On August 20, 1998, the Philippine Securities and Exchange Commission (SEC) approved the change of name of GMCR, Inc. to Globe Telecom, Inc. (Globe). On February 22, 2000, Globe and its principal shareholders Ayala Corporation (AC) and Singapore Telecom International Pte. Ltd. (STI), a wholly owned subsidiary of Singapore Telecom (ST), and Islacom and its principal shareholders Asiacom Philippines, Inc.(Asiacom) and DeTeAsia Holding GmbH (DeTeAsia), a wholly owned subsidiary of Deutsche Telekom AG (DT), entered into a general agreement for a combination of the business and operations of Globe and Islacom.

On June 27, 2001, Globe completed the share swap transaction with Islacom, which effectively made Islacom a 100%-owned subsidiary of Globe. In September 2002, Globe announced the operational integration of Globe and Islacom's wireless networks. A key element of the integration involves the migration of existing wireless subscribers of Islacom to the improved Touch Mobile (TM) service. On August 7, 2003, the National Telecommunications Commission (NTC) approved the legal transfer of Globe's wireline business, authorizations, properties, assets and obligations to Islacom. On August 25, 2003, the SEC approved the change in name of Islacom to Innove Communications, Inc. (Innove). On March 30, 2007, Globe Telecom, through its president and chief executive Gerardo Ablaza Jr. said it is diversifying from its core business to take advantage of the booming broadband business. Ablaza said the company would increase its investments in cable systems and wire lines to build its broadband Internet infrastructure. Industry analysts have viewed

Globe's plan to invest in cable systems as a strategy to compete more aggressively with Philippine Long Distance Telephone Company (PLDT), which took advantage of its wire line infrastructure to diversify into broadband business. Globe introduces surf and text combo offer in mobile broadband Innovation leader Globe Telecom has introduced the first-ever surf and text combo offer available in Globe Tattoo, its flagship mobile broadband product. Tattoo SURFTXT60 is a combined surf and text promo available for Globe Tattoo Prepaid Broadband subscribers giving them access to an entire day of surfing and texting for only P60. Tattoo SURFTXT60 is the only combo offer of its kind available in a prepaid broadband stick allowing subscribers to surf the internet and send text messages all they want for 1 day. With Tattoo SURFTXT60, subscribers can surf and text all they want to any Tattoo, Globe Prepaid, Globe Postpaid or TM number. The Globe SIM can be used in connecting to the internet using a Globe Tattoo stick and sending text messages using a Globe-powered mobile phone. To register, subscribers just need to simply text SURFTXT60 to 8888. After registration, a text message will be sent to the subscriber notifying that the offer can be availed already. A minimum of P65 prepaid load* is required for a subscriber to register and use the promo. Tattoo SURFTXT60 is the best surf and text offer available in the market today. It is perfect for our subscribers who need to stay connected with their loved ones without having to spend too much. This offer harnesses the combined power of SMS and internet technologies so that our customers are updated with each other all day, either through texting or going online. As of end-2010, Globe Broadband subscribers grew by 50% from last years level to close the year with almost 1.1-million subscribers, driven by significant gains in the mobile broadband segment. The wireless segment accounted for 89% of cumulative net additions for the year and 76% of total broadband subscribers. Full year revenues were up 75% to P5.7-billion, with the segment now comprising 9% of consolidated revenues compared to 5% the previous year.

Services Globe has rolled out Globe broadband powered by WiMAX (Worldwide interoperability for Microwave Access). Globe's network is considered the first and biggest 2.5 GHz WiMAX (802.16e) broadband network in South East Asia. It is first in the Philippines to commercially launch a consumer WiMAX offering. Currently, Globe has around four thousand subscribers on its WiMAX network, after only a few weeks. The service is initially available in selected areas in South Luzon, Metro Manila, Visayas and Mindanao. Globe continues to roll-out WiMAX sites, as a complement to its existing DSL and 3G Internet facilities, to ensure the internet gets to every Filipino who needs it. Globe is providing WiMAX to selected local community government offices in Cavite, Batangas and Cagayan de Oro City. Globe is also providing Internet access via WiMAX to selected schools and city hospitals in Mindanao as part of its thrust of community service to the marginalized areas. Globe has been expanding its wireless broadband network to accommodate the increasing demand for the Internet. In 2009, Globe introduced Globe Tattoo and Globe broadband powered by WiMAX (Worldwide interoperability for Microwave Access). In June 2009, the company launched hyper-speed plans via fiber-to-the-home technology. Globe Telecom brought iPhone 3G to the Philippines on August 22, 2008. With Globe broadband Tattoo, users can experience speeds of up to 2 Mbit/s, delivered via 3G and High-Speed Downlink Packet Access (HSDPA). SulitChat is Globe's messaging offer to subscribers who never want to be disconnected from their chatmates and/or textmates. It allows them to continue sending messages complete with emoticons even in the absence of a laptop or personal computer. GCASH Remit, remittances delivered straight to Globe or TM phone in response to Filipino expatriates and overseas Filipino workers growing needs. GCASH Click answered the need for a more secure mode of payment for Internet buys. Its a new payment option for merchants and consumers transacting on the web, which assures security and confidentiality. Duo allows subscribers unlimited calling to and from any landline number, as well as, unlimited calling to and from any Globe DUO postpaid mobile subscriber.

Super Duo is an upgrade of the Globe Duo service. It is an unlimited mobile-to-landline call service, which also enables subscribers to make unlimited calls to any Globe, TM and Tattoo mobile numbers within the Philippines. Super Surf is an unlimited mobile Internet browsing service which enables subscribers to gain unlimited access to surf, e-mail, chat and blog from mobile phones, laptops or desktop computers. Super Unli is a service that provides unlimited Globe to Globe/Tattoo/TM text and calls for 7 days or 1 day. Globe IPv6-in-IPv4 Tunnel Service is a service that provides public access to IPv6 websites. Sending message using Globe Usually, an agents deal with multiple jobs simultaneously. To simplify a development of such agents, the Globe offers tasks. A task is able to send and receive messages and to interact with other tasks. The Conversation Manager takes care of every message received by the agent to be routed to the proper task. The decision, to which Task a message should be routed, depends on the massage ConversationID. The ConversationID should be viewed as a reference number. The agent platform runtime, carrying out interactions, should be fast enough to ensure reasonable message delivery times. The selected platforms have been put through a series of tests where the message delivery times have been observed under different conditions. In each test, so called average roundtrip time (avgRTT) is measured. This is the time period needed for a pair of agents (let say A and B) to send a message from A to B and get reply from B to A. The roundtrip time is computed by the agent A when a reply from B is received as a difference between the receive time and the send time. This message exchange was repeated several times (depending on the type of experiment) and the results were computed as an average from all the trials. Globe agent platform supports communication inaccessibility, agent migration and deployment on remote containers. These features make Globe well suited platform for simulation and implementation of physically distributed agent systems with applications ranging from mobile robotics to environmental surveillance by sensor networks. Globe was designed as stream line lightweight platform which will operate on classical (PC) as well as mobile devices (PDA).

Globe has the best results in all message sending speed benchmarks from all selected agent platforms. In comparison with its main competitors, JADE and FIPA-OS, the Globe is at least two times faster than JADE and six times faster than FIPA-OS. Globe has not any communication errors. Competition Globe's main competitor in the fixed-line telephone market is PLDT. In the mobile telephony market, its main competitors are Smart Buddy and Talk N Text brands of Smart Communications, a wholly owned subsidiary of PLDT, andSun Cellular, the brand owned by Digitel. PLDT bought about 51% shares of Digitel in March, 2011. The merger plans to keep Digitel and Smart Communications products separate. Globe gets bigger share over Smart and Sun Cellular in the corporate and foreign market. It places in the postpaid local personal lines market. Overseas Globe Sim Card All Globe SIM cards are assigned with local Globe numbers (+639xxxxxxxxx). The same number will apply even when roaming. The roaming service will be activated if the SIM is used abroad. Calling a roamer in the US as long as the roamer has sufficient load to receive incoming calls because incoming calls are charged. Incoming text is free thus the roamer can receive SMS even if it has no load. Please note however that regular roaming SIMS require P50 load as maintaining balance for the roaming service to remain active. Signal is dependent on the coverage of the roaming partners in the US. As long as the US network has coverage in your area, you will be able to use the service. The roaming SIM may be used in the Philippines;local rates will apply within the home network. The roaming service expires after 180 days, but may be renewed. The load follows a validity period and will expire if unused within the expiry schedule. The SIM will also expire if it has not been reloaded within the validity period. Globe Telecom is the leading telecommunication company in the Philippines offering domestic and international services.. Its mission is to transform and enrich lives through communications by simplifying and removing obstacles in communication technology so that they can bring their customers closer to what matters to them most.Globe Telecom plans to build on the legacy of its pioneering past, transforming the world into a global community and also, to widened its reach

through different services and improve the nation's capacity to participate in the worldwide traffic of information exchange. Globe provides mobile, fixed line, and broadband Internet services. Globe has its main competitors in fixed-line and mobile telephony. Its main competitor in the fixed-line telephone market is PLDT while in the mobile telephony market, are Smart Buddy and Talk N Text brands of Smart Communications, a wholly owned subordinate of PLDT, and Sun Cellular, the brand owned by Digitel. PLDT bought about 51% shares of Digitel in March, 2011. This union plans to remain Digitel and Smart Communications products separate. When it comes to business and foreign market, Globe obtain bigger share over Smart and Sun Cellular. It places second in prepaid and postpaid local personal lines market. (Mobile telephony is the provision of telephone services to phones which may move around freely rather than stay fixed in one location. Mobile phones connect to a terrestrial cellular network of base stations (cell sites), whereas satellite phones connect to orbiting satellites. Both networks are interconnected to the public switched telephone network (PSTN) to allow any phone in the world to be dialed.) In mobile telephony, the mobile phone is a device that can make and receive telephone calls over a radio link while it moving around a wide geographic area. It does so by connecting to a cellular network provided by a mobile phone operator, allowing access to the public telephone network. Both networks are interconnected to the public switched telephone network (PSTN) to allow any phone in the world to be dialed. PSTN consists of telephone lines, fiber optic cables, microwave transmission links, cellular networks, communications satellites, and undersea telephone cables, all inter-connected by switching centers, thus allowing any telephone in the world to communicate with any other. Originally a network of fixed-line analog telephone systems, the PSTN is now almost entirely digital in its core and includes mobile as well as fixed telephones. In addition to telephony, modern mobile phones also it supports a wide variety of other services such as text messaging, MMS, email, Internet access, short-range wireless communications business applications, gaming and photography.

Short message Service or SMS, is the most commonly used data application on the mobile phones. Simply, it used to send text messages. SMS was originally created for phones that use GSM (Global System for Mobile) communication, but now all the major cell phone systems support it. GSM mobile phones require a small microchip called a Subscriber Identity Module or SIM Card, to function. The SIM securely stores the service-subscriber key (IMSI) used to identify a subscriber on mobile telephony devices. An International Mobile Subscriber Identity or IMSI is a unique identification associated with all GSM and UMTS network mobile phone users. It is stored as a 64 bit field in the SIM inside the phone and is sent by the phone to the network. It is also used for acquiring other details of the mobile in the Home Location Register (HLR) or as locally copied in the Visitor Location Register. To prevent eavesdroppers identifying and tracking the subscriber on the radio interface, the IMSI is sent as rarely as possible and a randomly-generated TMSI is sent instead. The IMSI is used in any mobile network that interconnects with other networks. This number is provisioned in the phone directly or in the R-UIM card (a CDMA analogue equivalent to a SIM card in GSM). An IMSI is usually presented as a 15 digit long number, but can be shorter. It is followed by the Mobile Network Code (MNC), either 2 digits (European standard) or 3 digits (North American standard). The length of the MNC depends on the value of the MCC. The remaining digits are the Mobile Subscription Identification Number (MSIN) within the network's customer base. How does SMS work? What is SMS? SMS stands for short messaging service. It's a way to send text over wireless phone systems. The text appears on your handheld's screen, or in the case of a cellular phone, on the phone's display. SMS messages are text messages of up to 160 characters. No phone call is required to send or receive a text message. In fact, it is possible to send and receive messages on Handspring phones while on a voice call. SMS has been around since 1991,

has gained huge usage in Europe and Asia, but has come into widespread use in North America recently. SMS is a universal text messaging system but has come to be associated with its prime adopter, the GSM/GPRS wireless networks. How SMS works SMS works on a store-and-forward basis. Instead of being sent directly to the recipient, SMS messages travel through several important nodes before reaching the recipient (skip this part if you find it boring; there's more good stuff below). 1. The SMS message is submitted to your wireless service provider's SMS Center. 2. After the message is processed internally, the SMS Center sends a request to the Home Location Register (HLR) and receives the routing information for the recipient. 3. The SMS Center sends the message to the Mobile Switching Center (MSC). 4. The MSC collects the recipient's information from the Visitor Location Register (VLR) and, sometimes, proceeds with an authentication operation. 5. The MSC forwards the message to a Mobile Server. 6. If the recipient has a Treo or VisorPhone, the SMS is placed on the SIM card until the handheld picks up the message and transfers it to the internal memory on the unit. This is how Treos and VisorPhones can store hundreds of SMS messages, unlike ordinary GSM mobile phones that store only a few SMS messages. Treo or VisorPhone owners may encounter the error message "Your SIM contains at least one SMS message. Do you want to move the message to your Visor?" See the related SMS article in our knowledgebase for details. 7. The MSC returns the outcome of the Forward Short operation to the SMS Center. 8. The SMS Center reports delivery status of the short message back to the sender. What are the components of an SMS message? The actual text of the SMS message isn't the only thing that's being transmitted. Here are the elements of a complete SMS transaction:

Header: identifies the type of message. Service Center Timestamp Originator Address: the phone number of the sender Protocol Identifier Data Coding Scheme User Data Length: tells how long the message is User Data: the message itself (140 bytes: 160 7-bit characters, or 140 8-bit characters)

You won't see any of these components except the User Data (the message itself). When you send an SMS to an email address, the message is still sent to the SMS Email center, but then it is relayed to the email server of the recipient. The recipient's email address is actually embedded in the User Data portion of the message, transparently on a Treo, or manually on a VisorPhone. 7-bit vs. 8-bit messaging Currently, most North American wireless service providers support the 7-bit alphabet. Some providers support 8-bit messaging, which enables people to send small image files with a message. If you are receiving garbled strings of text as SMS messages, someone is probably trying to send you an 8-bit message with an image or ringtone, and your wireless service provider only supports 7-bit messaging. For more information, see our article Why do I get garbled strings of text in some SMS messages?

The SMSC (Short Message Service Center) is the entity which does the job of store and forward of messages to and from the mobile station. The SME (Short Message Entity), which is typically a mobile phone or a GSM modem, can be located in the fixed network or a mobile station, receives and sends short messages. The SMS GMSC (SMS gateway MSC) is a gateway MSC that can also receive short messages. The gateway MSC is a mobile networks point of contact with other networks. On receiving the short message from the short message center, GMSC uses the SS7 network to interrogate the current position of the mobile station form the HLR, the home location register. HLR is the main database in a mobile network. It holds information of the subscription profile of the mobile and also about the routing information for the subscriber, i.e. the area (covered by a MSC) where the mobile is currently situated. The GMSC is thus able to pass on the message to the correct MSC. MSC (Mobile Switching Center) is the entity in a GSM network which does the job of switching connections between mobile stations or between mobile stations and the fixed network. A VLR (Visitor Location Register) corresponds to each MSC and contains temporary information about the mobile, information like mobile identification and the cell (or a group of cells) where the mobile is currently situated. Using information form the VLR the MSC is able to switch the information (short message) to the corresponding BSS (Base Station System, BSC + BTSs), which transmits the short message to the mobile. The BSS consists of transceivers, which send and receive information over the air interface, to and from the mobile station. This information is passed over the signaling channels so the mobile can receive messages even if a voice or data call is going on.

CDMA (UMTS) Wideband Code-Division Multiple-Access (WCDMA) is one of the main technologies for the implementation of third-generation (3G) cellular systems. It is base on radio access technique proposed by ETSI Alpha group and the specifications was finalised 1999. The implementation of W-CDMA will be a technical challenge because of it's complexity and versatility. The complexity of W-CDMA systems can be viewed from different angles: the complexity of each single algorithm, the complexity of the overall system and the computational complexity of a receiver. W-CDMA link-level simulations are over 10 times more computeintensive than current second-generation simulations. In W-CDMA interface different users can simultaneously transmit at different data rates and data rates can even vary in time. UMTS networks need to support all current second generation services and numerous new applications and services. FDD Technical summary Frequency band:1920 MHz -1980 MHz and 2110 MHz - 2170 MHz (Frequency Division Duplex) UL and DL . Minimum frequency band required: ~ 2x5MHz Frequency re-use: 1 Carrier Spacing: 4.4MHz - 5.2 MHz Maximum number of (voice) channels on 2x5MHz: ~196 (spreading factor 256 UL, AMR 7.95kbps) / ~98 (spreading factor 128 UL, AMR 12.2kbps) Voice coding: AMR codecs (4.75 kHz - 12.2 kHz, GSM EFR=12.2 kHz) and SID (1.8 kHz) Channel coding: Convolutional coding, Turbo code for high rate data Duplexer needed (190MHz separation), Asymmetric connection supported Tx/Rx isolation: MS: 55dB, BS: 80dB

Receiver: Rake Receiver sensitivity: Node B: -121dBm, Mobile -117dBm at BER of 10-3 Data type: Packet and circuit switch Modulation: QPSK Pulse shaping: Root raised cosine, roll-off = 0.22 Chip rate: 3.84 Mcps Channel raster: 200 kHz Maximum user data rate (Physical channel): ~ 2.3Mbps (spreading factor 4, parallel codes (3 DL / 6 UL), 1/2 rate coding), but interference limited. Maximum user data rate (Offered): 384 kbps (year 2002), higher rates ( ~ 2 Mbps) in the near future. HSPDA will offer data speeds up to 8-10 Mbps (and 20 Mbps for MIMO systems) Channel bit rate: 5.76Mbps Frame length: 10ms (38400 chips) Number of slots / frame: 15 Number of chips / slot: 2560 chips Handovers: Soft, Softer, (interfrequency: Hard) Power control period: Time slot = 1500 Hz rate Power control step size: 0.5, 1, 1.5 and 2 dB (Variable) Power control range: UL 80dB, DL 30dB Mobile peak power: Power class 1: +33 dBm (+1dB/-3dB) = 2W; class 2 +27 dBm, class 3 +24 dBm, class 4 +21 dBm Number of unique base station identification codes: 512 / frequency Physical layer spreading factors: 4 ... 256 UL, 4 ... 512 DL

Globe broadband

How do I troubleshoot my internet connection if its not working/slow? 1. Check if your modem has power.

2. Check if all cables are properly connected. 3. Restart your computer. 4. Check your PCs hardware specifications (e.g. Hard Drive space and Memory/RAM). Your computer might need an upgrade. 5. Check your anti-virus if the security settings is on high or the firewall is enabled. 6. Check your PC for possible infection of viruses, spy wares or Worms. 7. Check if the LAN port you are using is Enabled and Connected. 1. To do this, go to Start > Control Panel, then choose Network Connections. 2. In the "Network Connections" menu bar, click "View" then "Details". If the status says Disabled, you may enable your LAN port by right clicking on the connection and then choosing Enable. 3. Assign/change the DNS configurations for your computer

If you are using Windows 98SE/ME : 1. Click Start>Settings>Control Panel. 2. In Control Panel, double click Network Icon and choose Configuration Tab. 3. Select TCP/IP <<< YOUR PC's LAN CARD BRAND>>> then click Properties. 4. Click DNS Configuration Tab. 5. Click Enable DNS, Type "Globe" as the Host and "Globe" as the Domain. 6. Then key in the DNS Number 208.52.162.39, click Add. 7. Key-in the 2nd DNS Number 202.52.263.7 then click OK. 8. Restart PC.

If you are using Windows 2000/XP: 1. Click Start>Settings>Control Panel, then double-click Network Connections. 2. Double click Local Area Connections icon. 3. In the Local Area Connection window, click Properties. 4. Select Internet Protocol (TCP/IP) and click Properties.

5. Select the Obtain IP address automatically and Use the following DNS Server Addresses. 6. Key-in 208.52.162.39and202.52.263.7tothe Preferred and Alternate Servers, then click OK. 7. Click OK then close all windows and open websites.

19. What can I do if I cannot get good signal in my Wireless service? If your signal has suddenly weakened, there may be some interference that is preventing the signal from reaching your modem. Simply call our Customer Care Hotline to report this occurrence. An engineer will check your area and work on the resumption of your signal. If your signal does not improve, you may be asked to bring your modem to the nearest Globe Payments and Service Center where we will determine what is wrong with the modem. Or you may request for a home visit for our personnel to check your modem; there will be some fees for home servicing of your modem. If the modem is proven to be working but your signal is still absent, you may pre-terminate your subscription without being charged a pre-termination fee.

20. Can I connect more than one computer to the Internet with my subscription? It depends on what plan or package you have chosen. For Globe Broadband Plans with Internet connections ranging from 256 kbps to 384kbps and 1Mbps, your modem unit can only be connected to one PC as your modem has to be physically connected to the PC on which you will use your broadband connection. For Globe Broadband Plans with speeds of up to 2Mbps or higher, you may connect up to 3 computers at a time to the Internet with your subscription Our Experience with Globe WiMAX The actual application process was easy, although we felt that we waited in line a little longer than necessary as there was only one customer service representative on duty. The representative was accommodating and assisted us all the way. To avail of the 30-day money-back guarantee, we had to show financial documents or pay the first month of PhP 995. Choosing the latter was

the most expedient for us so we complied as this can be refunded should we be not satisfied with the service. As promised, Globe WiMAXs contractor came two days after and even contacted us ahead of time to set an appointment (and it was on a weekend, a Saturday!). This was a step up in customer service for utility companies in the Philippines as most used to get around the installation or repair visits on a whim, in their own sweet time (or so many of us feels up to now). We were on high-spirits as the contractors personnel started their work immeditely. It was on the requirement to install an antenna on top of the roof that we hit a snag. The owner of the apartment were renting does not allow installation of anything on the roof for concerns about safety and structural integrity. Even then, the installation team tried out an antenna on the roof to test for signal. It was a big disappointment to find out that were on a dead spot for Globe WiMAX signal. Dead spot? Yes, even if houses a few meters away have very strong and reliable signal, its no guarantee that you will get the same. Tough luck! They tried all possible directions for the receiver as there are supposedly two sources (towers) in our area, but to no avail. The team leader told us that theyll make the report and then a Globe customer service representative would contact us about the refund. It happened in a couple of days andMama Sez was instructed to go back to the GlobeServiceCenter where we made the application to fill out a form. Interestingly, Mama Sez did not get her refund on the same day she filled out the refund form, she had to wait for another call and had to come back to get her money back! When told that it would be so much hassle to go back for another trip, the customer service representative said that the money for refund might not always be available. She tried and checked availability, then apologized and asked that Mama Sez wait for her call in a few days to inform her when the money would be available. I am not sure if the requirement for two visits is deliberate to discourage refund or Globes system for refund just needs improvement as money is obviously always available in Service Centers as majority of transactions are bill payments. Although the call that the refund money is already available happened after a few days, it was only after almost a month that Mama Sez got another chance to return.

. A couple of days ago, my aunt once more asked me to help configure her Nokia N95s WAP/MMS/Streaming settings for Globe. Like clock work, I called Globes Customer Service, gave them the handset unit, my aunts mobile number and requested that they send the settings via SMS message which was the easiest way. The other options would be to ask for the settings one-by-one and configure the phone manually, which is very troublesome when done over the phone. The least viable option would be to personally take the phone to a Globe Business Center and have their agents configure it there. We expected to receive the settings immediately after the call ended, as this is what happened before when we asked for the settings of our earlier phones. Oddly enough, the settings never arrived via SMS, the obligatory 24-48 hours of waiting passed and still no settings have been received. On the third day of waiting, I decided to call Customer Services again. But the Christmas season may have already caused high traffic on Globes networks as my call was dropped three times. Growing frustrated, but decided not to let loose on the hapless CS agent, I just gave them my email address and requested that they send the settings there instead, so that I could configure the phone manually. WAP Settings 1. Go to Menu>Tools>Settings>Connection>Access points>Options>New Access point>Use default setting. Enter details for the following parameters. Connection name: myGlobe CONNECT Data Bearer: Pocket data Access point name: www.globe.com.ph User name: Prompt password: No Password:

Authentication: Normal Homepage: http://www.globe.com.ph/globe.asp

Press Options then select Advance settings. Enter details for the following parameters: Network type: Ipv4 Proxy serv. address: 203.177.42.214 Proxy Port number: 8080

2. Go back to the main menu, select Web, press Options then Settings. Choose myGlobe CONNECT as the default access point. MMS Settings 1. Go to Menu>Messaging>Options>Settings>Multimedia message>Access point in use>Options>New access point>Use default settings. Enter details for the following parameters Connection name: myGlobe MMS Data Bearer: GPRS Access point name: mms.globe.com.ph User name: Prompt password: No Password: Authentication: Normal Homepage: http://192.40.100.22:10021/mmsc

Press Option then select Advance settings. Enter details for the following parameters: Proxy serv. address: 203.177.042.214 Proxy Port Number: 8080

Stream Settings 2. Go to Menu>Tools>Settings>Connection>Access points>Options>New Access point>Use default setting. Enter details for the following parameters. Connection name: myGlobe stream Data Bearer: Packet data

Access point name: real.globe.com.ph User name: Prompt password: No Password: Authentication: Normal

Press Options then select Advance settings. Enter details for the following parameters: Network type: Ipv4 Proxy serv. address: None Proxy Port number: None

3. Go back to the main menu, Find Real Player Application, press Options then Settings. Choose myGlobe Stream as the default access point. After tinkering around with the Nokia N95, I finally got it working, this is confirmed by sending a test MMS message to my aunts number. I even had the spare time to configure the phone to connect to my home Wi-Fi network, so that my aunt could do some web surfing is she so pleases. I think the same settings would for the Nokia N9x series because the PDF file Globe sent me indicated that its the same settings for the Nokia N91. For others who would like to have their WAP/MMS/Streaming settings configured, simply call Globes Customer Service Number 211, and if you can do it manually, simply give them your email address for them to send the configuration settings in PDF format.

WAP *WAP: Wireless Application Protocol and WAP Architecture* The Wireless Application Protocol (WAP) refers to a group of related technologies and protocols widely used as a de-facto standard protocol in providing Internet access to mobile phones or

other thin-client devices. Typical use of the WAP protocol involves a website transmitting scaled-down versions of normal web pages specifically optimized for use by wireless telecommunications devices. When used with Wireless Markup Language (WML), for example, hyperlinks can be accessed by the numbers 0 through 9 in addition to assigned hotkeys on a user's phone. WAP is a recognized IEEE standard, proposed and developed by a group called the WAP Forum. The protocol is based on existing Internet standards such as HTML, XML, and TCP/IP. WAP is designed to operate over many wireless networks, such as TDMA, CDMA, GSM, and iDEN. Planners are confident WAP will also operate over future 3G networks, although the popularity of WAP in a less-constrained bandwidth environment remains to be seen. *Protocol Structure - WAP: Wireless Application Protocol Architecture* The WAP protocol family mirrors the layered OSI stack , and like the OSI stack some layers are not mandatory. At the lowest level, the WAP Datagram Protocol (WDP) moves information from receiver to sender and is modeled after UDP as a least effort method of delivery. On top of WDP sits the WAP Transaction Protocol (WTP) which ensures that the data fragments sent over the line are actually received, through typical ACK/NACK communication. Higher up, the WAP Session Protocol (WSP) handles the session between communicating systems. All sessions are granted unique IDs and are started/stopped/terminated accordingly. WAP stands for Wireless Application Protocol. WAP basically is an international standard for function that generally uses wireless contact. Its prime use is to allow internet access from a cell phone or a PDA. A WAP browser is made in such a way that it provides the user with all the necessary services that a computer web browser has to offer, it is simplified to function within the limits of a cell phone.

What is IPv6?

IPv6 stands for Internet Protocol version 6 this is the version of the Internet Protocol designed to succeed IPv4. IPv6 was developed by the Internet Engineering Task Force (IETF) to deal with the long anticipated IPv4 address exhaustion. IPv6 has a very large address space. It uses 128-bit addresses, compared to IPv4 which only has 32-bits. IPv4 only has 232 IP Addressed or around 4.3 Billion IP Addresses only. IPv6 has 2128 or 340 Undecillion IP Addresses. The Internet is a vast cloud growing exponentially. As the population booms and mobile applications become a commodity, we need a larger and a better Internet Protocol IPv6. Numbers alone, IPv6 has a significantly larger address space than IPv4; having 340,282,366,920,938,463,463,374,607,431,768,211,456 IP addresses. This huge number of IP Addresses eliminates the need to implement Network Address Translation opening the network to a very wide variety of applications such as DSL, WiMAX, and mobile voice and data communications. Aside from the very large difference in address space, IPv6 implements an additional features not present in IPv4: IPv6 simplifies the aspect of address assignment this is referred to as Stateless Address AutoConfiguration or SLAAC IPv6 has mandatory support for IPSec, unlike in IPv4 where IPSec is only optional IPv6 introduces a simplified and faster packet-forwarding process due to simpler packet header structure as compared to IPv4 IPv6 fully supports PMTU or Path MTU Discovery avoiding IP packet fragmentation which results to delay and potential security attacks (in IPv4) IPv6 is not protected by checksum, therefore IPv6 enabled routers do not need to re-compute on transmission errors, i.e. less processing. Globe Telecom, Inc. provides telecommunications services to individual customers, small and medium-sized businesses, and corporate and enterprise clients in the Philippines. The company

offers fixed line telecommunications and broadband services, high-speed Internet, and private data networks for enterprise clients; services for internal applications; Internet protocol-based solutions; and multimedia content delivery solutions. It also provides mobile voice services, including local, national, and international long distance call services; and mobile data and value added services, such as local and international SMS offerings, mobile browsing, and content downloads to mobile subscribers under the Globe Postpaid, Globe Prepaid, and TM brands. In addition, the company offers fixed line voice and data; and wired, fixed wireless, and mobile Internet-on-the-go services across various technologies and connectivity speeds for residential and corporate customers. Further, it provides mobile commerce services under the GCash brand; digital media content and applications, as well as voice over Internet protocol services; software development services for telecommunications applications and money remittance services; and mobile content and application development services. The company offers its products and services through independent dealers, globe stores, and customer facing units; and sells mobile phones and laptops through its store. Globe Telecom, Inc. also sells its prepaid products, SIM packs, prepaid call cards, and credits through consumer distribution channels, such as convenience stores, gas stations, drugstores, and bookstores. It serves approximately 26 million mobile subscribers, 1,000,000 broadband customers, and 600,000 landline subscribers. The company was formerly known as GMCR, Inc. and changed its name to Globe Telecom, Inc. in 1992. Globe Telecom, Inc. is headquartered in Mandaluyong City, the Philippines.