greater business outcomes through innovation and expertise.

Sharpen your focus on core business goals

Business Process Outsourcing
Service area overview

A continuum of services

Health ServicesWe have delivered solutions to the healthcare market since 1966, and as a leader As a leading business process outsourcing (BPO) in healthcare information systems, HP is currently provider, HP provides strategy, solutions, services, and helping healthcare organizations around the world products designed to solve complex business issues set new standards in efficiency by generating and achieve greater business outcomes. Our business tangible results. As part of our strength, we provide process outsourcing services, supplemented by IT streamlined payment and administrative processes experience and in-depth, industry-specific knowledge, for healthcare-related claims to help you meet the provides business-focused solutions tailored to your industry challenges of increasing cost, flexible strategic goals. The HP BPO portfolio addresses both access, and greater choice of healthcare provider. industry-specific and cross-industry solutions. Public Sector ServicesHP serves 389 government clients in 31 countries. As a key component of our Industry solutions business portfolio, clients, including first responders and government agencies, depend on the up-to-the Communications and Media ServicesHP is one minute, vital information that our comprehensive of the worlds largest providers of IT services to the service delivery can provide. We also provide industry. Our solutions make it easier for our clients cost-effective claims-processing management to deliver the content and services their customers technology for state Medicaid agencies. want, when and where they want them. Financial ServicesProvides technology products and services to financial and nonfinancial industries. HP holds leadership positions in banking, capital markets, cards and payments, mortgage and consumer credit, and insurance services in multiple markets. From this position of strength, we help financial institutions manage and transform their technology environments to address their priorities around cost, productivity, customer experience, risk, and growth.

 Transportation ServicesHP is a leader in the transportation industry with a strong presence in both the consumer travel and freight and logistics segments. Our key ability to leverage our global transportation experiences enables us to deliver best practices and apply our lessons learned from both commercial and government sectors.

over the telephone. HP coordinates care through every step of the process from making the initial three-way conference call with the patient, physicians office, and HP, to managing follow-up visits and processing claims. The system also supports administrative needs by generating automated appointment reminders, follow-up letters, and ID cards.

Cross-industry BPO services

Customer Relationship Management Services Maximizes customer value, loyalty, and profitability. HP comprehensive, quality-driven services help you manage your customer interaction environment and provide superior, high-value sales and marketing, customer service, and technical support. Document Processing ServicesEnables you to create, capture, customize, archive, manage, and share important information in any format, including scanned images, print and mail, electronic documents, legacy data, audio, or video. Finance and Administration ServicesProvides end-to-end services for finance and administration, and procurement; services to decrease operational costs, achieve operational excellence, improve information for decision-making, and free up resources to focus on more strategic activities. HR and Payroll ServicesHP provides an integrated, end-to-end solution that addresses the broadest range of HR processes and functions. Our HR outsourcing solutions allow companies to focus on their core business and drive out operational costs and management of noncore activities.

The HP difference
Global presenceMore than 320,000 employees in 170 countries deliver unparalleled services to business and government clients worldwide. Deep industry expertiseHP offers deep process and systems knowledge across all major industries. Significant client baseHP provides services to the Global 1000 and has strong, extensive, and longstanding relationships with CXO-level executives.

Leverage proven expertise

HP processes more than 1 billion U.S. Medicaid and Medicare claims annuallymore than any other company. We administer more than 3 million merchant accounts and process more than 6.6 billion merchant acquirer transactions annually. We deliver contact centre services in 51 languages and in 42 countries. HP digitally captures, or images, more than 1.5 billion pages every year using advanced imaging techniques such as Intelligent Character Recognition and Optical Character Recognition. We perform 2.4 billion healthcare transactions annually.

For more information With HPs help, Arkansas BreastCare increased program enrollment four-fold, helping 17,000 uninsured Go to www.hp.com/enterprise/bpo and under-insured women across the state access the resources to keep breast and cervical cancer at bay. At the heart of the HP solution is an automated enrollment system that instantly determines program eligibility

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Copyright 2009-2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 4AA2-8895ENW, Created August 2009; Updated October 2010, Rev. 5