ScienceLogic Telepresence and Videoconferencing Management

Embargoed until Feb.
28
Video Conferencing Management Launch

Erik Rudin, Senior Director, Product Management Leo Nieuwesteeg, Senior Product Manager - Video Steve Harriman, SVP of Marketing February 2012
2012 ScienceLogic,Inc. Rights Reserved. ScienceLogic All All rights reserved
Company Overview
Founded in 2003, first funded in 2010 95+ employees 170+ customers: service provider, public sector, enterprise HQ in Reston, offices in Austin, London 64% per year CAGR 2004-2011 Backed by NEA
2012 ScienceLogic Inc. All Rights Reserved 2012ScienceLogic Inc. All rights reserved
Target Markets
Service Providers Hosting providers MSPs Cloud providers Managed video providers System integrators
Mid-large Enterprises
Government & Education
ScienceLogic Value Proposition

Manage compute anywhere
Centralized IT operations and dynamic cloud management via a single software product that correlates critical IT functions

Performance, event, fault, availability, asset management Service desk, automation
Accurate, actionable views of IT service delivery across any mix of physical, virtual and cloud environments Increased IT operations efficiency Customizable platform for service providers and corporate IT to create differentiated services that generate new revenue streams
4
What Makes Us Different

Narrow in scope Hard to extend Non-integrated Require manual correlation Point Tools Old technology Loose integration, at best, between acquired products Retrofitted for virtualization and cloud Retrofitted for multi-tenancy Expensive to maintain
Big 4 Frameworks
Single code base, database and web UI Fully multi-tenant Extensible to support any device without engineering effort Highly customizable Rapid time to value
5
Product Overview
2012 ScienceLogic Inc. All rights reserved
One product. Pre-integrated.

Applications UC & Video Conferencing Cloud Resources Virtualized Resources Physical IT Resources Service Level Management
Service Desk Event Management

Cloud Management Data Center Management IT Service Management Asset Discovery & Management
Physical Plant & Environmentals
Monitor all resources

Cloud UC and Video
Apps
Apps
Virtualization
OS
Systems
Storage
Network
Border
Physical
Platform - Key to our success

Enterprise Architecture
Service Provider Architecture
New Video Management Solution
2012 ScienceLogic Inc. All rights reserved
10
Video Conferencing and Telepresence Success Model
Rich Increased Reliable Clear Ease of Interactive = Video & + Service + ROI Use Experience Adoption
11
Business Reality
Challenges in Managing Video IT strain growth in video can overwhelm and strain IT resources Visibility limited view of the complete service Mixed vendor environment adds complexity to video management Trouble detection / Troubleshooting proactively detect video endpoint, infrastructure and/or network issues Integrating video management disparate toolsets not fully integrated
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ScienceLogic Video Mgmt. Offering

Comprehensive set of video management capabilities supporting Cisco Telepresence, Tandberg, Polycom and LifeSize Pre-integrated IT management platform monitors video in tandem with IT infrastructure to ensure optimal IT service delivery A single IT management system for monitoring video endpoints and hosted or remote infrastructure Asset/inventory management, health/availability stats, call detail records, in-call & historical quality statistics, customizable reporting/dashboards Full management capabilities for multi-tenant operations to easily onboard new customers and provide custom managed video services
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ScienceLogic Video Solution

Tandberg Endpoints LifeSize Endpoints Cisco Video Infrastructure
(MCU, CTMS)
Polycom Endpoints Cisco Telepresence Collaboration Applications
Compute Infrastructure
(UCS)
Virtual / Physical Servers
Event Management Asset Management
Dashboards Ticketing
Reports
Performance Management QoS and Call Quality Management
3rd Party Integration
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Cisco TelePresence, Tandberg, Polycom, LifeSize Support

Features and Benefits
Key Benefits
Heterogeneous support for broad device coverage across major 3 vendors Help monitor video expansion Provide foundation for managed video Monitor and report on availability, utilization and service quality Health and availability Performance, config and asset inventory Comprehensive set of event policies Historical call quality and CDR metrics (Endpoints) Dashboards and customer portal Complete set of reports
Key Features:

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Video Monitoring - Value Proposition

For Enterprise
Improve Service Delivery

Increase Visibility into Video Operations Improve MTTR Increase IT productivity Proactively troubleshoot issues Detailed call and performance history Provide trending information for planning purposes Real-time views Ensure network is meeting SLAs No probes required
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Video Monitoring - Value Proposition

For Service Providers
Video Monitoring Service
Operating Efficiency: Reduce swivel chair management (one system to manage them all) Multi-tenancy: Onboard new customers and provide custom services for each one using the same product Customer Portal: Provide revenuegenerating enhanced service offerings Service Consistency: Across multi-vendor products Differentiation: Enable SPs to differentiate their telepresence service offerings with best-in-class monitoring Visibility: Provide complete visibility into telepresence and video conferencing deployment Reporting: Simplify and automate customer reports
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Remote Monitoring
Operational Support Services Provide visibility into video equipment Provide visibility into each call Trouble Detection ScienceLogic Value ScienceLogic monitors all major vendors video equipment ScienceLogic monitors every call on a minute by minute basis to ensure quality ScienceLogic has a multitude of event policies that provide details of the trouble before customer complains ScienceLogic provides ability to send events to whomever, leveraging standard technologies (email, SMS, etc.)
Trouble Notification
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Operational Support
Remote Monitoring Services Help Desk ScienceLogic Value ScienceLogic provides a ticketing system to support a help desk and integrates easily with third-party systems ScienceLogic provides many features to support trouble management including Auto ticket creation based on events Scheduled tickets Escalation policies Reports available to customers ScienceLogic provides extensive reporting capabilities. These can be automatically provided to customers on a periodic basis and made available via a customer portal.
Trouble Management
Usage Reporting
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TelePresence Services
Cisco TelePresence System

Complex Distributed High expectations on quality, reliability and ease of use
TelePresence Equipment Monitoring

Call Quality Monitoring
ScienceLogic Value Monitor support for all Cisco TelePresence endpoints and infrastructure
Monitor all TelePresence calls
Reporting
Provides extensive usage reports to help calculate ROI
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Video Solution Dashboards

Endpoint Availability
Endpoint Usage
Topological View CDRs
Video Event Summary
Endpoint Health
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Video Solution Dashboards
Topological Map
Jitter
Device CDRs
Packet Loss
Device Logs
Interface Usage
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Case Study

Company: Video conferencing & managed services provider Offering: Managed video service Advantages:
Offer value-add proactive monitoring of the videoconferencing systems they supply Support Cisco TelePresence, Tandberg, Polycom & LifeSize Network monitoring Event & fault management Asset & configuration tracking Knowledgebase User dashboards & reports
VNOC also uses ScienceLogic for:
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Video Management Architecture

User Interface
Notification / Consoles
Admin Portal
Network Failover -Redirect
VNOC or IT Operations
Hosted Infrastructure Equipment
Data Store
Primary Database
Collection
Collector Pool
Management / Point Solutions
Integration Integration Server
Messaging Pool
Enterprise B - Managed
Remote Collector
Enterprise A - Hosted
Infrastructure Equipment
II
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Device Support Matrix

Device Type Codecs Cisco Telepresence
CTS
Cisco (Tandberg)
Cisco (Tandberg) CSeries Cisco (Tandberg) MXP Series Cisco (Tandberg) E Series
Polycom
HDX
LifeSize
Express/Room/Team
Endpoint
500, 500-32,1000, 1100, 1300, 3000, 3010, 3200, 3210
VSX
Passport
QDX Roadmap
Conference TBD
Bridges Gatekeeper Gateway Recording Server Element Manager
CTMS, TPS
Codian MCU
MSE 8000
Infrastructure
VCS Codian GW Tandberg AMG IP GW CTRS CTS-Man, CUVC Content Server IPVCR TMS
Roadmap Roadmap
TBD TBD
Roadmap Roadmap
TBD TBD
Video Conferencing Endpoint

Device Summary
Device health at a glance Device discovery signatures
Historical device data Event Summary
SNMP based performance metrics
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SNMP based interface metrics
26
Telepresence Endpoint
Device Summary
Device discovery signatures
Device health at a glance
Historical device data

Event Summary
SNMP based performance metrics
SNMP based interface metrics
27
Near Real-Time and Historical Call Quality Metrics
Extensive Performance Metrics
Select or target historical data
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TelePresence Codec Config Data
Per Codec Status data
Per Codec Config data
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Configuration Data
Asset information
Endpoint Interface Speed

H.323 and SIP Information
Call Settings
QoS Settings
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Comprehensive Endpoint Reports
Set of Reports for LifeSize, Polycom, Tandberg and Cisco TelePresence Endpoints
Usage reports (Chart and Table) Availability report (Chart and Table) Unavailability report (Chart) Call Detail (CDR) report Inventory report
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ScienceLogic & Video Management Summary
One view into the complete video solution plus the underlying IT infrastructure Heterogeneous support for Polycom, LifeSize, Tandberg, Cisco TelePresence In-Call and historical call quality stats Alerts for an array of availability and performance conditions Customizable dashboards for technicians and IT managers Easy to install; rapid time to value
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Thank You!

ScienceLogic Telepresence and Videoconferencing Management

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ScienceLogic Telepresence and Videoconferencing Management

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Formate disponibile

Embargoed until Feb.

Video Conferencing Management Launch

Government & Education

ScienceLogic Value Proposition

Performance, event, fault, availability, asset management Service desk, automation

What Makes Us Different

2012 ScienceLogic Inc. All rights reserved

One product. Pre-integrated.

Service Desk Event Management

Physical Plant & Environmentals

Monitor all resources

Platform - Key to our success

Service Provider Architecture

New Video Management Solution

2012 ScienceLogic Inc. All rights reserved

Video Conferencing and Telepresence Success Model

ScienceLogic Video Mgmt. Offering

ScienceLogic Video Solution

Polycom Endpoints Cisco Telepresence Collaboration Applications

Virtual / Physical Servers

Event Management Asset Management

Performance Management QoS and Call Quality Management

3rd Party Integration

Cisco TelePresence, Tandberg, Polycom, LifeSize Support

Video Monitoring - Value Proposition

Improve Service Delivery

Video Monitoring - Value Proposition

Video Monitoring Service

Cisco TelePresence System

Complex Distributed High expectations on quality, reliability and ease of use

TelePresence Equipment Monitoring

Provides extensive usage reports to help calculate ROI

Video Solution Dashboards

Topological View CDRs

Video Event Summary

Video Solution Dashboards

VNOC also uses ScienceLogic for:

Video Management Architecture

Network Failover -Redirect

Management / Point Solutions

Integration Integration Server

Device Support Matrix

500, 500-32,1000, 1100, 1300, 3000, 3010, 3200, 3210

Bridges Gatekeeper Gateway Recording Server Element Manager

Video Conferencing Endpoint

Historical device data Event Summary

SNMP based performance metrics

SNMP based interface metrics

Device health at a glance

Historical device data

SNMP based performance metrics

SNMP based interface metrics

Video Conferencing Endpoint

Near Real-Time and Historical Call Quality Metrics

Extensive Performance Metrics

Select or target historical data

TelePresence Codec Config Data

Per Codec Status data

Per Codec Config data

Video Conferencing Endpoint

Endpoint Interface Speed

Comprehensive Endpoint Reports

ScienceLogic & Video Management Summary

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