Denise R.

Talmant, SPHR
15311 Camrose Avenue, Spring Hill, FL 34160 Telephone (727) 233-3553 e-mail: denise3998@hotmail.com

HUMAN RESOURCE PROFESSIONAL SUMMARY

Over 10 years of progressive Human Resource experience in corporate, hospitality, sales, warehouse, retail,
manufacturing and service industry settings. As a key member of senior management, utilize skills to consult, advise,
facilitate, and partner with management by thoroughly understanding the business issues and designing and
implementing HR strategies to resolve issues and meet business objectives.

AREAS OF EXPERTISE
• Effective interface and influence at all levels • Law interpretation and application
• Investigate and resolve workforce issues • Employee and Customer Relations
• Motivational trainer • Safety and Loss Prevention
• Gap analysis and performance optimization • Compensation and Benefits
• Multi-state, multi-site support • Change Management

PROFESSIONAL EXPERIENCE
Director, Human Resources, HealthCare Parking/ABM Industries, Inc., Tampa, FL 2007 – 2008
Recruited specifically to develop a comprehensive HR program for HealthCare Parking Systems, a company
providing five-star valet, hospitality, and front door services to over 170 hospitals nationwide.
• Introduced performance review process, structured development, management guides and training, line-
employee and site auditing program and web-based management support.
• Developed and implemented Safety and Loss Prevention Program resulting in 25% - 75% decrease in
claims at five highest-generating claim locations.
• Investigate and provide response and resolution to DOL, OSHA, DOT, EEOC and other government
agencies regarding inquiries or workforce complaints.
• Ensured compliance with federal and state posting requirements, DOT requirements, safety/OSHA-required
training programs, worker’s compensation management, time-keeping and wage and hour requirements.
• Delivered cost savings through training programs, settlement negotiations, recognition programs, and
organizational effectiveness.
• Supervised staff responsible for website maintenance, pre-employment processes, training tracking, payroll
assistance and reception.

Area Human Resource Manager, Lowe’s Home Centers, Inc., Tampa, FL 2003 – 2007
Managed team of 25+ HR professionals in the execution of Human Resource objectives and initiatives in central and
west coast Florida stores. Responsible for recruitment and selection of HR professionals.
• Designed and deployed store-level HR Manager orientation and training program which was implemented
region-wide.
• Key investigator and decision maker for complex and high exposure matters needing resolution.
• Partner with executive team to create succession planning documents, recruitment and hiring projections,
strategies, and management selection, placement, performance management and review.
• Ensure coordination of new store staffing, orientation, and HR programs implementation.
• As a store HR Manager, recognized as leader in program and training compliance and integral in leading
location to Store of the Year in program’s inaugural year. Increased employee engagement scores to
highest in region.
• Integral in Safety and Loss Prevention compliance training and monitoring programs. Decreased company
losses through effective execution of operational efficiency, theft reduction, and injury prevention programs.

Human Resource Coordinator, Nielsen Media Research, Dunedin, FL 2002 – 2003

Led a team of professional recruiters, payroll, and administrative employees to successfully support two call centers,
with over 1500 employees in two states, responsible for conducting Nielsen Media Ratings surveys and collection
and analysis of household television-viewing data.
• Regularly met high-volume cycle recruitment needs of 400-700 temporary employees.
• Performed employee relations, complaint investigations/resolution and managed payroll and administrative
support.
 • Liaison with corporate HR Director to disseminate and administer corporate programs.
• HRIS System implementation/conversion project manager.

Denise R. Talmant, page 2

Human Resource Generalist, Reptron Electronics/K-Byte Manufacturing 1999 – 2002
Supported warehouse, sales, administrative financial and IT departments engaged in the sales and distribution of
board-level electronic components, display integration and contract manufacturing of circuit boards.
• Assisted in cross-country relocation of distribution warehouse including employee relocation, outplacement,
and staffing.
• Created Affirmative Action Plans for three separate business entities through data research and compilation.
• Policy interpretation and application, employee relations, and investigation responsibilities for assigned
departments.
• Coordinated and participated in staffing process from career fairs, open house, job postings, interviews,
selection process and orientation through on-board training while managing related costs.
• Maintain OSHA 300 log, FMLA log, EEO tracking, and other required tracking programs.

Human Resource Assistant, CCN, Inc., Tampa, FL 1998 – 1999

Call center operations supporting the largest PPO network provider in North America, first notice for worker’s
compensation contracts and telephonic nurse case management services. Largest call center operations (about 400
employees) besides corporate office location.
• Ownership of staff requisition process, orientations, benefit enrollment and related new hire paperwork and
processing.
• Assisted HR Director with administration of compensation programs and employee relations investigations
and employee complaint resolution.

Human Resource Assistant, Waste Management, Inc., Tampa, FL 1996 – 1998

Supported call center staff, account managers, collections, drivers, mechanics, Southeast Landfill, and two Recycle
America employees for three counties in delivery of independent and contracted residential and commercial waste
removal, recycling, and disposal.
• Reporting to out-of-state director, managed on-site human resource functions including hiring process,
personnel and payroll processing, benefits administration, legal compliance reporting, and employee
relations programs.

EDUCATION
University of South Florida, B.A. English Literature

PROFESSIONAL CERTIFICATION AND PROFESSIONAL MEMBERSHIP

SHRM HR Certification Institute, Senior Professional in Human Resources (SPHR) Certification
National and Local Chapters of SHRM