BUSINESS COMMUNICATION : (1) 13.11.

2010
ORAL PRESENTATION : The term presentation has come to be used in preference to public speaking. There may be several occasions for presentation. Such as launching a new product, starting a training course / session ,presenting a new business plan, presenting a proposal, making a contribution to a conference, diversification of business. Speaking before an audience on any of the occasions one must need to Be a powerful speaker. One must be well versed with the full information About the plan or project. The presentation should be in a natural and Spontaneous way so that the audience can be held with interest. There Are different points which should be followed for successful presentation: (1) Be clear about the occasion : The speaker or the presenter should be very clear about the occasion. He Should be well versed with all the information, situations and the vital Statistics (data) about the topic. The reference and the context should Always be presented in a clear and complete manner. (2) Be clear about the audience : Before making a presentation it is utmost important to understand for whom it is meant. An audience is not just gathering of individuals at one place. Whereas it has a collective personality of its own. The age, gender educational back-ground, Mental status, experience and nationality of the audience, the body language of the audience ( expressions, gestures, movements ) give you the silent non-verbal feed back about your presentation. (3) Visit the location : If possible the location of the presentation should be visited before the event. Do not take the location for granted because your presentation

Also depends on the sitting arrangements, room temperature , light arrangements and Audio-visual equipments etc. (4) Plan out the presentation : The most important step towards making a presentation is to plan it out in writing in detail . There should be the beginning, the middle and the end. Any presentation may be followed by this : A. The beginning : * Introductory Remarks * Statement of the objectives giving reasons why you are making the presentation * Draw the outline of the presentation B. The middle : * Break the main body of the presentation into short clearly Stated units or sections ( not more than 5 or 6 sections). * Illustrate the points with examples. * Put time limit on each of the points. * Certain points need more time than others. C. The End: * give a summary of the whole * If required, refer to the points made in the beginning or the middle for the sake of emphasis. *Make final remarks and end on a positive note. (5) Decide upon the method of presentation : Having planned out the presentation you have to decide upon the method of presentation. They are reading method, audio visual method , speech and extempore sometimes. (6) Overcoming Nervousness : Everyone is not born confident speaker or sometimes everyone does run the risk of becoming nervous. When asked to face an audience, to overcome nervousness repeated rehearsals are required. Voice modulation should be checked. Breathing deeply, giving time to the audience to relax, moving slowly and gracefully in front of the audience and pointing to a visual aid whenever it is needed do reduce nervousness.

(2) 20.11.2010
PROPOSALS, E-MAILS AND REPORT WRITING :

PROPOSALS : Proposals are written or verbal offers to initiate a proposed course of action. The proposal may be accepted or rejected depending on how effectively it responds to the need of the situation and problem for which The proposal is prepared. Proposals may be of different types. It may be a Business proposal, friendship proposal, project proposal or marriage proposal etc. It may be sometimes formal or non formal proposal. It can be internal or external proposal. It can also be solicited or unsolicited one. A solicited proposal is written in response to a specific request from a client and un solicited proposal is a written proposal without any request. PARTS OF OR STEPS OF A PROPOSAL : A formal proposal may include some or all of the following steps / parts: 1.Title page 2.Table of Contents 3.List of figures 4.Methodology 5.Introduction 6.Statement of problems(if required) 7. Proposed plan schedule 8.Advantages and disadvantages 9.Recommendations 10.Conclusion. A PROPOSAL

COVER PAGE OF

A Proposal on Submitted to .. Submitted by .. Date

TITLE

PAGE

A PROPOSAL FOR IMPLEMENTATION OF FINANCIAL INCLUSION PLAN IN BANK OF BARODA.

E- MAILS : Electronic Mail is the medium of communication that sends or receives messages through specially designed computer net work. It is used for Quick transmission of information or ideas. This method of transmission Of message is widely in use in this electronic age. It can be used for several purposes like conveying routine information, requesting information, inviting the readers for the containing request For any proposal describing problem, pursuing the reader to take an action and lastly to give feedback , suggestions or recommendations. ADVANTAGES OF EMAIL : 1.Speed is the main advantage of email. A message can be sent quickly to anyone anywhere in the world. Distance is immaterial. 2.Low cost is another advantage of email. It is less expensive than any other channel and also the size of message and content of the message does not affect the cost. 3.Easy upward communication Email is less formal and in structured form. 4.Flexibility : It is more flexible. It allows flexibility during composing and Drafting. CHARACTERISTICS OF EMAIL : 1.It should be concise . This is the most important characteristic of successful email. 2.It should be correct in language, date, grammar, spelling and content. 3.It should be complete. 4.It should be in conversational tone. 5.It should be clear. Lucidity is an important characteristic. 6.Single theme a successful email deals with only one topic. It should develop a single theme logically, relevantly and sometimes subordinating too. STRUCTURE OF EMAIL AS IT APPEARS ON COMPUTER SCREEN

REPORT WRITING : A report is a formal document written for a specific audience to meet specific need. Report is factual and systematic account of any specific business , professional or research activity. The report serves several purposes which may be presenting data, describing problems and suggesting solutions , discussing and analyzing data, recording events and happenings , analyzing the condition and giving feedback,suggestions or recommendations. TYPES OF REPORTS : # FORMAL AND INFORMAL REPORTS. # ROUTINE AND SPECIAL REPORTS. # INFORMATIONAL AND ANALYTICAL REPORTS.

(3) 27.11.2010
FORMAT OF REPORT : TOPIC 1.Introduction 2.Answer WH : what where why whom whose and when. 3.Special findings , if any 4.Comment of the report writer ( your point) 5.Suggestions ( If required) 6.Conclusion. ________________________________________________________________ (Home work - write a report on a Trade fair Or exhibition on fashion design or work shop on marketing skills.) PREPARING THE CURRICULAM VITAE / RESUME 1.Personal particulars Name, Fathers Name, Contact No., Address, E-mail, Age 2.Academic qualification : Degree/ Board/ Year of Certificate University Passing 3.Additional / Professional Qualification %age of Marks Secured

4.Experience Name of the Co. Work Profile Since( Year)

5.Additional Information : Sports, Cultural, NCC etc., Languages known. 6.References (not more than three) : 7.Declaration : Date : Place : Signatures

(4) 11.12.2010
What is verbal and non verbal communication ? Listening Skills : Listening which involves hearing organ of human body. Hearing also involves the same organ but is is overheared by the human being and wile hearing sound are not attentive. We do not pay attention while hearing. Types of Listening : 1.Passive Listening : Listening occurs from one side. It is just for the sake of activity. 2.Active Listening : Listening occurs both ways. Active involvement , participation and inter action is there. There is 2-way activity. 3.Partial Listening: A listener listens what he wants to listen.

(5) 22.01.2011
Memo : Importance of Feedback : 1.Outcome of demonstration 2.Aspect of expression 3.Cultivate way of delivery of lecture 4.Positive expression of thought

5.Concrete idea of delivery of lecture / speech 6.Improve organization power. Expression of the memory based ideology. 7.Overall performance improvement 8.Interest of audience can be assessed. SUMMARISING : Summary is a piece of writing, gives a short but accurate account of what the original writer has said / written without changing the whole essence or meaning or an idea. Every summary has 3 various texts to be followed : 1.The style : The summary or prcis should be written as a connected piece of prose consisting of properly constructed sentences. The very nature of a summary obviously need to be written in a concise style , in Plain straight forward and correct language. It must be properly clear and the sentence should flow smoothly from one to the next. It is not advisable To reproduce the style of the original. Very often a large part, if not the whole, of a summary can be dealt up by lifting a few sentences completely From the original. 2.ORDER : The passage to be summarized should be reasonable well written and the facts and arguments should therefore already be arranged In an effective and logical order. Sometimes, however , the omission of much of the original detail need some slight re-arrangement . Therefore one should not be afraid to change the order of the details or facts if it improves the conciseness and coherence of the summary. 3.COHERENCE : As it is clear that the summary should flow smoothly and the sentence should follow one another logically. A summary should not be in a series of disconnected statements. It should reproduce the part Of the sense of the original passage. The form of the composition / idea Or arguments must flow into the next form. Also their relationship to one Another should be coherent (idea / essence) . It should match the general Theme of the passage. It must be perfectly faithful to the original sense.