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* Print <javascript:ccmu.dom.print('http://static.ccm2.net/en.kioskea.net/_skin/_com mon/css/cssmodule.php?m=folders_print&201202101544');> * Help them </forum/hardware-2/pending> * Statistics </forum/statistics/> Ask your question </forum/hardware-2/new> Report <#> MOUSE AND KEYBOARD FAILURE [Solved/Closed] DON- Last answer on Jun 21, 2010 5:45am BST Hello, I have a DELL computer. at startup I have to hit enter to continue to windows desktop. I get a keyboard failure message no keys on keyboard work and mouse is not working also. I tried a new kayboard and and mouse but had same results. How do I get into windows to check system if the key board and mouse don't work????? Read more

*MOUSE AND KEYBOARD FAILURE * </s/MOUSE+AND+KEYBOARD+FAILURE?qlc> Suggestions * MOUSE AND KEYBOARD FAILURE </s/MOUSE+AND+KEYBOARD+FAILURE?qlc> * Can't use mouse and keyboard at same time (Solved) </forum/affich-217981-cannot-move-mouse-while-typing> Forum * Gyration Go Air Mouse Compact Keyboard Suite & Mouse </guide/385144-gyration-go-air-mouse-compact-keyboard-suite-mouse> Buying guide * Download Mouse and Keyboard Recorder </download/download-19409-mouse-and-keyboard-recorder> Download * Windows 7 boots, but no mouse, no keyboard, no screen (Solved) </forum/affich-28931-no-display-in-monitor> Forum * Mouse and Keyboard on Sony Vaio laptop not working (Solved) </forum/affich-57200-mouse-touchpad-not-working-after-update> Forum * Desktop windows vista freezes mouse and keyboard won't work (Solved) </forum/affich-30910-vista-freezes-up-all-the-time> Forum * Computer turns on no screen no mouse no keyboard lights (Solved) </forum/affich-35484-monitor-gets-no-signal-computer-won-t-boot> Forum * Mouse and keyboard not working in my sony vaio (Solved) </forum/affich-111008-can-properly-work-my-laptop-touch-pad-key> Forum * Why computer screen just hang with no reponse from mouse or keyboard (Solved) </forum/affich-27227-computer-powers-on-but-does-not-boot> Forum More <#> <http://ba.ccm2.net/5c/en_kioskea_hightech/forum/1000216285/Middle/default/empty .gif/72343558443039486367594141792b6b> 109 replies Answer +71 moins <#> plus <#> Report <#> ITSpc Aug 13, 2009 3:47pm BST If you have problems with the USB keyboard and mouse, copy these three files from your pc (they are Windows' USB drivers): a. Hccoin.dll (c:\WINDOWS\system32) The following are found: C:\WINDOWS\system32\drivers) b. Usbehci.sys c. Usbhub.sys d. Usbport.sys 5. Copy them to their respective locations via floppy (yes, I said floppy) or cd by booting to an MS-DOS prompt 6. Once you have them copied ? the USB keyboard and mouse will work (verified this today) <#breadScrumb> <#newanswer> View all 19 comments <#> Report <#> *DSTEW* - Aug 13, 2009 3:59pm BST I cannot get windows to load since it asks for password and keyboard does not work. How can I get into windows to download files or run a cd? Report <#> *wagnikon* - Aug 16, 2009 2:05pm BST I am not an expert but all these people must be idiots. I don't know how they expect you to do anything when your keyboard and mouse does NOT work. I also don't believe it is a virus. From my experience it is most likely the drivers on your computer. Which most likely you will need to take somewhere as I did to get fixed. It costed me about 100 bucks. I

feel like I am probably like you where I don't know tons of stuff about a computer but just enough to get me by. Report <#> *Jimi* - Sep 28, 2009 7:59pm BST Hi I had this same problem earlier today using wireless mouse and keyboard. One uses usb and other connects to pcs2. Neither were working from initial bootup, not at bios screen or in between or at the xp login screen. So of course safe mode, bios etc could not be accessed. What I did was unplug tower, open and remove battery from the motherboard (looks like a big watch battery, or a shiny nickel) might need a little flat head screwdriver to pop it out. I plugged the computer back in, started it up (you will receive an error because battery is removed but dont worry just keep reading) and keyboard started working only for the time the bios could be accessed though, not once windows started loading. Turn off your computer again unplug power cable, reinstall battery you removed. Reconnect power cable, boot up and immediately access your bios (mine is the delete key but yours may be something else, it should say on the screen when it first starts booting). In the bios search for your usb controller page using arrow keys and enter button. On my bios usb 2.0 was the only one enabled, there were 2 more types of usb that were set to disabled. I enabled all of them SAVE** and exit bios. When computer restarts you should be back to normal, mouse and keyboard working. One more thing while you are in the bios find your boot sequence page and set your order as cdrom booting first next harddrive or A:/ if you prefer, that way you will never be locked out of reinstalling windows because your harddrive was booting first where problems occur. Good luck. Report <#> *DD* - Jan 3, 2010 9:15pm GMT Thanks Jimi....to those having this problem...Jimi's advice worked for me Report <#> *ITGirl* ? Jimi <#59> - Mar 8, 2010 5:37pm GMT I followed Jimi's advice and it is now working.. I had already done a complete format reinstall of the system and it made no difference. Well actually it made it worse because I originally could get into Safe Mode and both the keyboard and mouse worked. After the reinstall I could not get into either. So thanks Jimi, it is obviously not a Windows issue! Report <#> *donnie* ? wagnikon <#47> - Oct 27, 2009 7:59pm GMT yes it may be a virus. theres trojan ones that stops function of keyboards and mouse. and usually attacks once ur on windows. i work w hp and microsoft, so for a quick advise, go for what the other guy said here, do a scan on safemode, find the virus on registry, delete. disable unlikely apps on msconfig. reboot. if keyboard is working on bios and not on windows, u can go on safemode. but if keyboard is totally not working AT ALL, u may wanna reinstall the driver of it or check for bad ram. changing keyboard wont do it. its not the keyboard's that faulty, its all in the pc, wether its caused by a virus, or wrong bios settings, corrupted driver or bad ram. Report <#> *donnie* - Oct 27, 2009 8:07pm GMT oh, that was my reply for 'wagnikon' 's post right there on top. i just cringed to see the word 'idiots' when he himself isnt techie. and u even paid to have a simple keyboard issue fixed. duh. its always helpful to browse in forums here in the net, theres also that free phone support from microsoft and hp (must be in warranty) aswell. so why pay for keyboard errors? if ur some rich kid go ahead and buy a new pc instead. for those who are kind enough to post their ideas on the net, go go go! its always nice to post help than talk nonsense. or even boast. Report <#> *DTH* - Oct 30, 2009 11:28pm GMT I heard you say you are using a USB connection... Often with USBs they are on a single connection to the motherboard... I would try using an optical connection... Report <#> *DTH* - Oct 30, 2009 11:37pm GMT Umm... On ur do any of the normal light that should turn on on ur

keyboard turn on? Report <#> *Jerry* - Nov 30, 2009 1:23pm GMT I have a problem with my usb mouse and keyboard not being recognized by windows xp. They work perfectly in the environment prior to windows startup (I can access setup, the bios page, and the F8 screen). Therefore I deduct that i do not have a hardware problem. The F8 screen will not get me to the command prompt no matter what I do. If I got to this point I could access my root drive and change the drivers but no luck. Do you have any suggestions? This all started when I inadvertently disconnected my wireless mouse and keyboard USB plug. Ever since Windows will not recognize any type of keyboard and mouse input. This is my backup computer and I'm wondering if I used my system reinstallation CD and started from scratch would the proper drivers be reinstalled (I'm thinking yes, but don't want to loose data for no good reason)? Thanx for any help. Report <#> *Jerry* - Dec 2, 2009 10:15am GMT I noticed your advice and am having a similar problem. When I attempt to start windows in the safe mode, requesting the c:prompt I am still not able to get access because windows XP still takes me to the login window requesting me to sign on as a guest or as myself. Since my keyboard and mouse don't work thats as far as I can go. My USB mouse and keyboard work perfectly in the DOS environment. Using my restore disk (from Dell, I'm using a 9100 Dimension) I was able to control "C" out of a batch file and get to my c: drive but the restore files are in another partition and I believe I'm really only in a ramdrive (although I'm still shown as in C:\). In any event, all of the files that I have access to at that point tell me (when I try to run them) that they only run in the Windows environment. Do you have any suggestions? I'm retired and really can't afford a computer repair and I actually enjoy this type of challenge. Years ago I started with a CPM machine and gradually migrated to the IBM format. I'm fairly comfortable in the DOS environment. In the event you notice this, thanx for any help you can provide. negril45@yahoo.com, Jerry. Report <#> *fsgd* - Jan 17, 2010 4:14am GMT There is an interesting post above that makes sense: The one that talks about the actual USB XP Drivers that may have been corrupted due to a virus or malware infection. You need to have some basic DOS knowledge and follow this instructions carefully. Read them twice or as needed to avoid mistakes. You NEED to take the hard drive out and do the following on another Windows XP based good computer: - Use an USB to SATA/IDE adapter to gain access to the hard drive of the PC with no keyboard/Mouse USB functionality on the good XP based computer, - On the hard drive with issues, search and rename the following files as *.??_ (on DOS promppt use ren [filename] *.??_) - On the good hard drive (c:\) find and copy the files to the hard drive with the USB issues on the same folder as: - Copy the following files to x:\[Windows]\system32 hccoin.dll usbehci.sys usbhub.sys usbport.sys - Reinstall the hard drive back to the computer and try restarting

again, it should work this time. Good luck! FSGD Report <#> *vaxilex* - Mar 15, 2010 1:30am GMT I fixed this by restoring the computer 7 days before the issue. I used the Win7 DVD. Cheers. Report <#> *yaboo* - Mar 29, 2010 10:19am BST If the keyboard and mouse not working, how are you supose to copy and load. What a adwise to waist peoples time. Perhaps you need to study computer before providing none sense advise Report <#> *RATTY_LAA* - Apr 14, 2010 8:50pm BST PERHANPS YOU SHOULD ALL SWITCH TO LINUX AND YOU WOULDNT HAVE SUCH STUPID ISSUES Report <#> *piss-ed* - Apr 17, 2010 7:19am BST perhaps you should STFU. Report <#> *meowmix* - Apr 24, 2010 4:36am BST RATTY had a great idea - lets all move to an OS that fewer than 5% of the World uses - hey, while I am at it, I will just completely chunk my brain in the toilet and get a Mac with Linux. That way I will have no support at all! Kudos to you, Ratty! Report <#> *binkerman* </communaute/profil-binkerman> - May 26, 2010 12:30am BST @ITSPC Helllooo! My keyboard and mouse DO NOT WORK. Consequently cannot access ANY of my drives! Report <#> *anh anh* - Jun 2, 2010 2:26pm BST how fun it is, how can u do something with a computer without keyboard and mouse? Answer +34 moins <#> plus <#> Report <#> annomyous Sep 18, 2009 12:11am BST I agree you guys are idiots......you may want to consider handing in your A+ membeship cards. The problem as to why the system can't load into windows is the protocols for USB are loaded on Winodws startup but our client can't type in the password to get into windows you have a chicken or the egg problem not a virus not a keyloagger and the client dose not need to go out a get a new computer. Now speakin to the client One soultion you may try is installing a PCi card that has PS/2 ports sticking out of the back(the old style round ports for a mouse and keyborad) this requires opening the computer and installing the card and getting your hands on an old style keyboard and mouse. If you don't feel comfortable rattleing around inside your computer or if the computer is out of warrenty then call around to some local computer stores tell them you need a PCi card with PS/2 ports when you find one ask if they will install the card (most stores are happy to do it ) then you can plug in the mouse and keyboard type in your password at window bootup and get into windows. And we can all write into micorsoft asking why they decided to make the drivers for USB windows specific cause it make IT jobs much harder. Also the another thing to have checked is the services for USB again you'll need an it tech like myself to check that but again if windows services for USB are turned off then the USB protocols won't load on startup of windows causeing the same problem....the moral to the story hail to PS/2. <#breadScrumb> <#newanswer> View all 8 comments <#> Report <#> *annomyous * - Sep 18, 2009 12:22am BST

The reason PS/2 works in this case as opposed to USB is the drivers for PS/2 are loaded before windows hence why they work in the BIOS. Report <#> *annon2* - Sep 21, 2009 8:17pm BST Thank you for finally reply with some sense. Most people have completely forgotten that there is such a thing as PS/2. Now if I hadn't thrown away all of my PS/2 keyboards and mice. :-D as I have a similar problem. Report <#> *eunique* - Mar 26, 2010 6:01pm GMT u say this as if it wasnt previously stated that the usb mouse & keyboard were working perfectly, at first! Report <#> *RATTY_LAA* - Apr 14, 2010 8:56pm BST LINUX Report <#> *piss-ed* - Apr 17, 2010 6:47am BST Well, I have the same problem. Wireless mouse and keyboard (USB) were working FINE until I did a MS update tonight. Now on boot, the wireless receiver lights up (power going to the USB) and then goes dead. Stopped at the log-in screen, because mouse and keyboard don't work. I have a wireless mouse for my laptop, and plugged in, it shows power and that the receiver is getting a signal from the mouse. XP Pro still locked up AFTER update. I swear, MS screws up more stuff than they fix. Report <#> *anh anh* - Jun 2, 2010 2:29pm BST :))there is a only solution linux, ubuntu,and stuff Report <#> *mk* - Jun 15, 2010 8:06pm BST 'the old style round ports for a mouse and keyborad' - I plugged the USB of the keyboard into a USB2round port converter and...it worked! Report <#> *t-bear* - Jun 20, 2010 10:17pm BST i have a similar problem, my mouse works but keyboard does not. i am using on screen keyboard. Answer +14 moins <#> plus <#> Report <#> billw129 Aug 19, 2009 6:20am BST Ok the problem is we are tring to discuss 2 different issues in one topic. If your mouse and keyboard do not work from the time that you turn your computer on (like when it says to push F1 or what ever it is on your machine to enter setup, or if you push F8 over and over again and it does not give you option to enter safe mode) Then you have a bios issue. First thing I would do is power down and unplug computer and remove the bios battery for 30 seconds and then reinstall or find the reset bios jumper on your computer set it for 30 seconds and replace. If your mouse and keyboard are not working after you see the windows startup screen then that is either a driver or virus issue. If it is drivers then you should load the drivers listed a few topics above. To do that you can put your hard drive as slave in another machine or get a USB to IDE adapter and power supply and load it from the usb port of another machine. That should fix it. If it is the issue with Bios and removing the battery does not fix it then you have either a bios virus or a bad motherboard. You could go and get a pci card for PS2 mouse and keyboard connections. Hope this helps. <#breadScrumb> <#newanswer> Answer +7 moins <#> plus <#> Report <#> TheLonelyStoner Jun 13, 2009 4:41pm BST hey i got into safe mode wih net working i get to log in screen same thing unable to move mouse and keys <#breadScrumb> <#newanswer>

View all 4 comments <#> Report <#> *mikethedike* </communaute/profil-mikethedike> - Jul 12, 2009 6:11am BST Ok this is a virus that is in ur system follw the 3 steps carefully mentioned below step one first and foremost check if ur antivirus patch files have been updated if not then do the needfull after this unplug ur system (remove the wire that connects ur system to the net) from net access restart ur system in safe mode (to start the system in safe mode, keep the F8 key pressed while the bios is loading till the dos screen shows up showing u various ways of starting ur comp) select the safe mode option (not the safe mode with networking option) here ur keyboard n mouse will work now scan ur all ur local drives for virus let the scan finish once finished u select the found virus one by one and delete them, as selecting them all and deleting them will cause the system to hang once all this is over we go to Step 2 click start menu then run type the word regedit the registry editor window opens up now here u will find folders such as hkey_classes_root hkey_current_user hkey_current_machine hkey_users hkey_current_config press ctrl+F and type the word mountpoints2 press enter to find delete all the folders named as mountpoints2 step 3 click start then run type the word msconfig and hit enter the system configuration utility window opens in both the tabs named startup & services look out for suspicios files and uncheck them that do not belong to the operation of ur sytem

clcik apply then ok once finished u will be asked to restart ur comp restart in normal mode ur prob is been solved awaiting coments Melisio Mascarenhas mikethedike India Report <#> *DSTEW* - Jul 12, 2009 10:16am BST CANNOT DO ANYTHING WITH COMPUTER . LOADS TO ENTER PASSWORD AND THEN WAITS FOR RESPONSE, CANNOT RESPOND SINCE KEYBOARD AND MOUSE ARE DEAD. NEW BOARD AND MOUSE STILL DO NOT HELP. CANNOT GET TO SAFE MODE SONCE KEYS DO NOT RESPOND. ARE USB . NO PS2 CONNECTIONS. Report <#> *Matt* - Nov 25, 2009 3:26pm GMT WOW, does anyone on this site ACTUALLY pay attention? You keep giving steps and advice that require a keyboard and mouse, when he clearly stated they dont work, and he cant log into his computer. Sounds like the controller module inside the computer that handles peripherals such as your mouse, keyboard, USB, things like that is bad, power serges can cause this. If your computer is under warranty, I would contact them. Your best guess is to contact the technical support for your computer manufacturer, let them know the situation, and take their advice. They know their equipment best. I'm in charge of technical op's for a Cleveland retail company, and just dealt with the same thing on a server, had to replace the whole unit. Good luck and best wishes. Report <#> *Dan E* ? mikethedike <#36> - Jan 30, 2010 4:28pm GMT Despite all the negative back and forth, your procedures actually worked for me. F8 on start up. run in safe mode using windows key and arrows to select. But then found things keyboard and mouse worked in SAFE-MODE. Ran without network connection and did some quick back-ups of recent docs while doing a quick, then complete virus scan. Scan did not pick up any viruses. But the exercise did get me to try things that may have reset the motherboard or connections to various periphery. Thanks for providing the mental discipline. I took heart in the fact that other people had the same problem, tested the keyboard and mouse on other computer, tested new keyboard and mouse on the problem computer and thought through the problem in different ways. This is what gets us to test hypotheses and confirm or refute the sources of problems. Use these failures or problems as learning experiences. Dan Answer +6 moins <#> plus <#>

Report <#> Just some dude Aug 8, 2009 3:05pm BST Ok, so after some testing using an Ubuntu Live CD, I let it run a memory test and viola! Bad RAM. Only one chip, thank goodness. With the bad chip removed the keyboard and mouse are functional once again. Hooray! <#breadScrumb> <#newanswer> Answer +5 moins <#> plus <#> Report <#> mikethedike </communaute/profil-mikethedike> 214Posts August 16, 2008Registration date November 24, 2011Last seen Apr 30, 2009 9:29am BST hi don, sorry i havent loged in this site for quite sometime, tied sown with work just wanted to know if u stillhave this prob, or have u resolved it by now awaiting comments mikethedike Melisio Mascarenhas India <#breadScrumb> <#newanswer> View all 6 comments <#> Report <#> *DSTEW* - Apr 30, 2009 12:35pm BST Still have problem. Windows will not start without password and keyboard and mouse will not work. New keyboard and mouse do not help. Report <#> *mikethedike* </communaute/profil-mikethedike> - May 1, 2009 6:07am BST ok don this is a virus that is in ur system follw the 3 steps carefully mentioned below step one first and foremost check if ur antivirus patch files have been updated if not then do the needfull after this unplug ur system (remove the wire that connects ur system to the net) from net access restart ur system in safe mode (to start the system in safe mode, keep the F8 key pressed while the bios is loading till the dos screen shows up showing u various ways of starting ur comp) select the safe mode option (not the safe mode with networking option) here ur keyboard n mouse will work now scan ur all ur local drives for virus let it finish once finished u select the found virus one byb one and delete them, as selecting them all and deleting them will cause the system to hang once all this is over

we go to Step 2 click start menu then run type the word regedit the registry editor window opens up now here u will finf folders such as hkey_classes_root hkey_current_user hkey_current_machine hkey_users hkey_current_config press ctrl+F and type the word mountpoints2 press enter to find delete all the folders named as mountpoints2 step 3 click start then run type the word msconfig and hit enter the system configuration utility window opens in both the tabs named startup & services look out for suspicios files and uncheck them that do not belong to the operatio of ur sytem clcik apply then ok once finished u will be asked to restart ur comp restart in normal mode ur prob is been solved awaiting coments Melisio Mascarenhas mikethedike India Report <#> *81roger* - Jun 10, 2009 2:56am BST Step one completed. The keyboard *still* does not work ... so I cannot do Steps 2 and 3 Report <#> *cameron* ? mikethedike <#9> - Jan 10, 2010 11:05pm GMT my mouse doesnt work in safe mode and my usb ports arent working Report <#> *mikethedike* </communaute/profil-mikethedike> ? DSTEW <#8> May 1, 2009 6:10am BST ok don this is a virus that is in ur system follw the 3 steps carefully mentioned below step one first and foremost check if ur antivirus patch files have been updated if not then do the needfull after this unplug ur system (remove the wire that connects ur system to the net) from net access

restart ur system in safe mode (to start the system in safe mode, keep the F8 key pressed while the bios is loading till the dos screen shows up showing u various ways of starting ur comp) select the safe mode option (not the safe mode with networking option) here ur keyboard n mouse will work now scan ur all ur local drives for virus let the scan finish once finished u select the found virus one by one and delete them, as selecting them all and deleting them will cause the system to hang once all this is over we go to Step 2 click start menu then run type the word regedit the registry editor window opens up now here u will find folders such as hkey_classes_root hkey_current_user hkey_current_machine hkey_users hkey_current_config press ctrl+F and type the word mountpoints2 press enter to find delete all the folders named as mountpoints2 step 3 click start then run type the word msconfig and hit enter the system configuration utility window opens in both the tabs named startup & services look out for suspicios files and uncheck them that do not belong to the operation of ur sytem clcik apply then ok once finished u will be asked to restart ur comp restart in normal mode ur prob is been solved awaiting coments Melisio Mascarenhas mikethedike

India Report <#> *razzo* - Apr 10, 2010 7:23pm BST mike when i press F8 it doesnt enter saftey mode :s Answer +3 moins <#> plus <#> Report <#> Roly Jul 14, 2009 8:06am BST I had this problem on my hp desktop after upgrading to USB 2.0. The error was in the BIOS settings and I solved it by opening my tower (after unplugging the power of course) and removing the small battery located on the motherboard. I reinstalled the battery about 30 seconds later and plugged in the power. This solved the keyboard problem in the BIOS environment but i still needed to enter safe mode to setup the hardware in the Windows OS. Hope this helps! <#breadScrumb> <#newanswer> Answer +3 moins <#> plus <#> Report <#> Just some dude Aug 8, 2009 2:20pm BST Hey everyone, i'm working on a dell that has the same symptoms. Luckily i've got ps2 and usb connections, unfortunately they both yield the same results. As soon as Windows loads no mouse or keyboard. What i'm going to suggest to everyone is that you try to run something like Knoppix, it's a live CD you can download and burn for free. It runs a linux desktop in memory without doing anything to your hard drive. (like overwriting windows) This will provide a fair test to see if the mouse is just screwy in windows, or if it's more hardware related .. like bios or bad motherboard, etc. Let the testing begin! <#breadScrumb> <#newanswer> Answer +3 moins <#> plus <#> Report <#> CJA7 Aug 11, 2009 11:10pm BST I have the same problem.... VERY frustrating! I have tried many forums with this topic and the answers are useless. It seems to be a very common problem.... why can't we get an answer? I can use my keyboard and mouse prior to the "Safe Mode" login screen but when the login screen shows up they shut down leaving me unable to enter my password. I have tried all types of different keyboards and mice (wireless, cabled, USB, PS/2, etc). How can I get into my computer??? This started when I did a "Microsoft Update" of optional software. I believe it was network drivers. Upon rebooting I just get a blank screen after the BIOS and ROM stuff. I just want to get in using Safe Mode to roll back the driver but I can't because MY KEYBOARD AND MOUSE SHUT DOWN IN SAFE MODE! Anybody? Microsoft??? <#breadScrumb> <#newanswer> Report <#> *anh anh* - Jun 2, 2010 2:37pm BST i'm trust a beginer may be this would be stupid but have u tried win xp mini in hirrentboot? Report <#> *facepalm* - Jun 21, 2010 1:41am BST also... F**CK YOU MICROSOFT learn to write decent software.. you can boot a pc on slax and have everything working first go, no setup required. Answer

+2 moins <#> plus <#> Report <#> dstew Aug 8, 2009 5:17pm BST I cannot get windows to load. It is waiting for password which I cannot enter since the keyboard does not work <#breadScrumb> <#newanswer> Answer +1 moins <#> plus <#> Report <#> DSTEW May 1, 2009 12:36pm BST keyboard and mouse are dead. I cannot get into safe mode. <#breadScrumb> <#newanswer> Report <#> *mikethedike* </communaute/profil-mikethedike> - May 2, 2009 7:48am BST can u pls explain me as to what procedure do u take and when in order to get to safe mode????? aslo is the keyboard and mouse a usb type or optical type??? awaiting comments Melisio Mascarenhas mikethedike India Report <#> *misty* - May 28, 2009 5:34am BST ok ur comp must be totally broken...its been down for a yr now? just take it to a repair shop..they will fix it for u . u most likely have a million viruses on it...or keylogger..or motherboard fried...just take it to a reputable dealer to get it fixed properly..and make sure u use a good antivirus software after u get it back. take ur keyboard, mouse and monitor with it to make sure it all works fine. Answer +1 moins <#> plus <#> Report <#> jwinva May 3, 2009 4:14am BST Hey Don/dstew. A client brought in a Dell Dimension 9150 that does not recognize USB keyboards or mice in any USB port. There are no PS/2 ports, so that's one less option. I think it is a BIOS problem, and not a virus as suggested above. I even added a PCI USB/Firewire card, and it didn't help at all. I'm going to research it some more, and I'll let you know what I find. <#breadScrumb> <#newanswer> Report <#> *dstew* - May 3, 2009 11:35pm BST APPRECIATE THE FEEDBACK. Let me know if you find a solution. I am ready to scrap it!!!! Answer +1 moins <#> plus <#>

Report <#> Nath May 23, 2009 9:30pm BST Hi, im having the same problem. Ive got a Dell Dimension 9150 PC. I recently replaced the Hard Drive. I didnt have the Dell Installation Disc so I bought one with a licence. Upon installing I get to the "Welcome To Setup" and the Keyboard is stuck however before that it lets me use the keyboard to get to that point. Seens a bit odd. I installed Vista on it no problem ( but its only on a 30 day trial as the licence is on my missus laptop. Any clue?! <#breadScrumb> <#newanswer> Report <#> *mikethedike* </communaute/profil-mikethedike> - May 29, 2009 4:52am BST there is a trojan that is not allowing the devices to load upon start up resatr ur comp in safe mode and san ur drives delete when found restart ur comp awaiting comments mikethedike Melisio Mascarenhas India Report <#> *dstew* - May 29, 2009 10:16am BST How do u get to safemode if keys do not work on keyboard ?????????? Report <#> *cameron* ? mikethedike <#26> - Jan 10, 2010 11:07pm GMT the mouse and keyboard arent working at startup or in safe mode please help me Answer +1 moins <#> plus <#> Report <#> DSTEW May 23, 2009 10:38pm BST no idea. I have not been able to fix mine, It does not load windows and the keyboard never works <#breadScrumb> <#newanswer> View all 5 comments <#> Report <#> *mikethedike* </communaute/profil-mikethedike> - Jun 1, 2009 7:30am BST ur conficts is in the OS, when u restart ur system its in start up mode its active till u get the windows logo indicating loading file. till then ur mouse keyboard is active so whe u resrt ur comp n bios is being loaded keep the F8 key press till a blak screen opens asking the mode u wouldlike to start use the arrow key on ur keyboard and select safemode with networking and hit enter awaiting comments Report <#> *dstew* - Jun 1, 2009 2:16pm BST

keyboard does not work. I cannot press f8. how can I get to safe mode????? Report <#> *L.* - Jul 6, 2009 9:14pm BST Hi dstew. I am having the same problem on another comp. I really believe it is a BIOS virus (which initializes the comp & S/W) that is shutting down the keyboard + mouse (thus no F8 / Safe Mode loading), and the loading of Windows. Since I don't know how to reload BIOS info which I think it needs more expertise + equip than I have, I'm taking it to the Geek Squad. Lemme know if you figured out how to fix this, since I'm going this week but don't really want to spend the $$! ; ) Report <#> *dstew* - Jul 6, 2009 9:35pm BST I still have not found an answer. Itis a computer I don't use anymore but want to give to my grandkids and don't want to spend money on it. Good luck with geek squad and let me know what happens, Report <#> *TheLonelyStoner* ? mikethedike <#28> - Jun 13, 2009 4:43pm BST sry guess i didnt reply to u umm look at last post _O Answer +1 moins <#> plus <#> Report <#> GreezyEps May 28, 2009 12:54pm BST I have the same problem i have 3 and only 1 of them work. somtimes when i start up the computer with the mice that dont work it makes a beeping noise <#breadScrumb> <#newanswer> Report <#> *DTH* - Oct 30, 2009 11:26pm GMT Hey GreezyEps that beeping sound often means something is not connected properly... (It would be like 3 - 10 rapid beeps)... As for the keyboard and mouse problem... I heard you say you are using a USB connection... Often with USBs they are on a single connection to the motherboard... I would try using an optical connection... Report <#> *bk* - Apr 22, 2010 9:09pm BST hmm i got the same problem Answer +1 moins <#> plus <#> Report <#> SC Jul 11, 2009 10:55pm BST My computer was hit by lightning last Sunday. It's a new Dell and it has no keyboard or mouse functions. This is the first time I have been able to get back on line with another computer. <#breadScrumb> <#newanswer> Answer +1 moins <#> plus <#> Report <#> T Aug 23, 2009 10:23pm BST I am having this problem with a wireless blue tooth keyboard. There is a mouse that is part of a set with the keyboard, but the mouse works still. I know that it's connected to the computer properly via it's receiver because every time I click a key, the computer clicks. Also, there is a crude mouse on the keyboard, and oddly enough the shitty little mouse and it's buttons ON THE KEYBOARD work, but the rest of the regular keyboard keys don't function, but are always met with a click from the computer. WTF? I'm fairly computer savvy, but I am completely stumped as to how to fix it.

Vista Home Premium 32bit Keyboard is the Windows Wireless Entertainment Keyboard 7000 If you want hardware specs I need to know how to find them without a keyboard, sorry. It's an intel quadcore for CPU A fairly high end Nvidia card 4GB of RAM And anything specific or otherwise further in the respect of hardware, like I said, will require instructions on where to get said information without a keyboard. :P Thanks to anyone in advance. <#breadScrumb> <#newanswer> Answer +1 moins <#> plus <#> Report <#> dlt Sep 6, 2009 9:02am BST i had the exact problem happen to me tonight on a dell dimension 9150, couldnt detect usb mouse or keyboard at any time, after reading one of the last posts i turned off and unplugged for a few minutes, and then it worked again after i turned it on, hope it works for you! <#breadScrumb> <#newanswer> Answer +1 moins <#> plus <#> Report <#> Your Nick Sep 30, 2009 1:42pm BST If the problem suddenly occurred it may be associated with a Windows Update conflict. You can try booting to Safe Mode. If the keyboard and mouse work in Safe Mode then it's possible a Windows Update hosed USB drivers. In our company we've experienced this a lot with Dell's. Or short-term solution is to do a system restore to a previous point. The other solution was to get USB to PS2 plugs and switch the Keyboard and/or mouse to PS2. In some cases only the Keyboard needed to be plugged in via PS2 and the mouse would start working as USB. Strange, but true for us. Best of luck. <#breadScrumb> <#newanswer> Answer +1 moins <#> plus <#> Report <#> Jay Jan 27, 2010 10:56pm GMT Hey guys, I had the same problem. Sometimes the easiest answer is often overlooked. What I did was unplug everything from my computer after it was off (I mean all external connections, not inside the pc). After I unplug everything (even the power cord) I pressed the power button. After that I plugged the power cord back (only the power cord) and I pressed the power button, thus turning on the pc. That did the trick for me. I made sure the keyboard was working and then turned the pc off and plugged all of my components back. By unplugging the power cord and hitting the power button while the pc is off, you are essentially doing the same as if you were to take the battery out manually like suggested in the above steps. Please let me know if this helps as I have another method of fixing this.

<#breadScrumb> <#newanswer> Report <#> *compgenious* - Feb 12, 2010 10:23pm GMT Jay, simply unplugging the power cord and pressing the power button does not erase the CMOS information, it simply discharges all residual energy left within your psu. A full and proper CMOS clear process is as follows. Before you follow any of these below steps, please be sure to touch the EDGE of the case with the power cable plugged in, this will discharge any static build up that you have accumulated. Static build up and discharge are a computers worst enemy. Some one that does not do this could fry their Motherboard or other equally important components due to Static Discharge. 1. Turn off your computer, follow this by removing all attachments (keyboard, mouse, all the good ol cables back there.) 2. Open the side of your case, somewhere on the board everything sticks up from (The Motherboard) is a nickel sized silver battery, carefully remove this, as you can, if not careful, damage the parts that hold the battery in on some motherboards. It is usually in the lower left part of the motherboard, but I have seen it in some strange locations in my time, even directly underneath the memory slots. 3. With said battery still removed, and the power cable disconnected, press the power button anywhere from 5-7 times, this will ensure that all residual power in your power supply unit (PSU) is discharged, thus ensuring a completely cleared CMOS info. 4. Replace the CMOS battery into the battery holder, I find the easiest way is to put one side into the holder, and push the other side down till it clicks in place. THIS DOES NOT REQUIRE A GREAT AMOUNT OF FORCE. Do not push to hard, or you could damage your motherboard. 5. Plug the power cable back into the back of the computer, and power it up. At this point, you should get a BIOS error stating that time and date are not set, and to correct the issue, I then shut the computer off, and plug back in the mouse and keyboard. I always do this even if the mouse and keyboard is USB. This is especially important to do with PS/2 type mice and keyboards, as they are not "Hot Swappable" meaning that you could damage your ports if you plug one in while the power is on. They will also not be recognized by your O/S if they are plugged in while the power is on. Please be sure that the power is off. 6. Boot the system and enter system setup, on many computers now a-days this is accomplished by pressing F2 or F10 at BIOS Post screen. On an older computer you may have to press the DEL key on your keyboard. Set your time and date, remember, on any computer system the time is entered in a 24-hour format, To find what time it is in 24-hour format, add 12 to what time it is if it is afternoon. so for example if it is 1:45PM it would equate to 13:45 in 24 hour format (1:45 + 12 hours = 13:45) if it is not after noon, you do not do anything. Ex. 9:45AM = 09:45 24-hour format. 7. Once you have set your time and date, check other settings for compatibility, one thing you will want to make sure is enabled if you have old USB devices is Legacy USB support. If you have any other questons, feel free to ask. Report <#> *lissa* - Mar 21, 2010 10:20pm GMT

On HP media center runnining XP did as stated. I have a problem with power button sticking in but did manage to push in and out several times. Still boot to windows with mouse and keyboard freezing up. Light on mouse and number lock go on and off.. this did however allow me to get into safemode at bootup the second time and I went to last best config. No good though. Still have the problem. Mouse and Keyboard work in safe mode if I can get there but F8 tapping at startup doesn't do the trick as the keyboard already is not responding. I have removed the battery and waited and turned off the computer 2 times now with no sucess...Any other suggestions? 1 </forum/affich-50734-mouse-and-keyboard-failure> 2 </forum/affich-50734-mouse-and-keyboard-failure?page=2> Next</forum/affich-50734-mouse-and-keyboard-failure?page=2> <#breadScrumb> Ask your question </forum/hardware-2/new> This document entitled MOUSE AND KEYBOARD FAILURE <http://en.kioskea.net/forum/affich-50734-mouse-and-keyboard-failure> from Kioskea.net <http://en.kioskea.net> (en.kioskea.net <http://en.kioskea.net/>) is made available under the Creative Commons </ccmguide/ccmlicence.php3> license. You can copy, modify copies of this page, under the conditions stipulated by the licence, as this note appears clearly. <http://ba.ccm2.net/5c/en_kioskea_hightech/forum/2093270662/Position1/default/em pty.gif/72343558443039486367594141792b6b> Exclusive interview for Kioskea </news/19047-paul-hermelin-ceo-capgemini-we-expect-to-join-the-top-10-in-the-ussoon> Paul Hermelin </news/19047-paul-hermelin-ceo-capgemini-we-expect-to-join-the-top-10-in-the-ussoon> * Paul Hermelin (CEO, Capgemini) : "We expect to join the top 10 in the US soon" </news/19047-paul-hermelin-ceo-capgemini-we-expect-to-join-the-top-10in-the-us-soon> <http://ba.ccm2.net/5c/en_kioskea_hightech/forum/1779541724/Position2/default/em pty.gif/72343558443039486367594141792b6b> <http://ba.ccm2.net/5c/en_kioskea_hightech/forum/1405365037/Position4/default/em pty.gif/72343558443039486367594141792b6b> * CCM-Benchmark Network o CCM Benchmark Institut <http://www.ccmbenchmark.com/institut> o Cinma <http://www.linternaute.com/cinema/> o Copains d'avant <http://copainsdavant.com> o Dcoration <http://deco.journaldesfemmes.com> o Expeert <http://expeert.com/fr/> o Journal des femmes <http://www.journaldesfemmes.com> o Journal du net <http://www.journaldunet.com> o Programme TV <http://programme-tv.linternaute.com/> o Recettes de cuisine <http://cuisine.journaldesfemmes.com> o Restaurant <http://www.linternaute.com/restaurant/> o Voyage <http://www.linternaute.com/voyage/>

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