1.Please run the scipt $FND_TOP/sql/wfver.sql and upload the output. a. Go to $FND_TOP/sql b.

Start sqlplus connected as APPS schema user. c. Run these commands: spool wfver.txt sta wfver.sql spool off d. Upload wfver.txt file generated. 2. Please upload me the output from the query specified in the Note: 275379.1 to know the Workflow patchset levels. 3. Please execute the following queries and upload the results for review. SQL> SQL> SQL> SQL> SQL> SQL> TS; COL COMPONENT_NAME FORMAT A60 COL COMPONENT_STATUS FORMAT A20 COL STARTUP_MODE FORMAT A20 SET LINES 120 SET PAGES 1000 SELECT COMPONENT_NAME, COMPONENT_STATUS, STARTUP_MODE FROM FND_SVC_COMPONEN

SQL> SET LINES 160 SQL> COL COMPONENT_NAME FORMAT A30 SQL> COL PARAMETER_NAME FORMAT A40 SQL> COL PARAMETER_VALUE FORMAT A40 SELECT A.COMPONENT_ID, A.COMPONENT_NAME, B.PARAMETER_ID, C.PARAMETER_NAME, B.PAR AMETER_VALUE FROM FND_SVC_COMPONENTS A, FND_SVC_COMP_PARAM_VALS B, FND_SVC_COMP_PARAMS_B C WHERE A.COMPONENT_ID = B.COMPONENT_ID AND B.PARAMETER_ID = C.PARAMETER_ID AND UPPER(A.COMPONENT_NAME) LIKE '%MAILER%' ORDER BY A.COMPONENT_ID, A.COMPONENT_NAME, C.PARAMETER_NAME; 4. Are you using a Load Balancer (LBR) or some other type of hardware to manager multiple web servers? If yes, many of the failures for the Java Mailer in OWF H are due t o the new embedded framework regions message attributes failing to make a connection to iAS in o rder to retrieve framework formatted data from the database. The default URL used for this con nection is obtained from the Application Framework Agent profile option (APPS_FRAMEWORK_AGENT). H owever, for customers using loadbalancers, etc that uses a virtual hostname you must use an actual hostname URL in WF: Workflow Mailer Framework Web Agent profile option (WF_MAIL_WEB_AGENT). set linesize 155; set pagesize 200; set verify off; col Profile format a50; col Value format a50; select t.PROFILE_OPTION_ID ID, z.USER_PROFILE_OPTION_NAME Profile, nvl(v.PROFILE_OPTION_VALUE,'Replace with non-virtual URL') Value, decode(v.le vel_id, 10001,'Site', 10002,'Application', 10003,'Responsibility', 10004,'User', 10005,'Server', 10006,'Organization') "LEVEL"

from fnd_profile_options t, fnd_profile_option_values v, fnd_profile_options_ tl z where (v.PROFILE_OPTION_ID (+) = t.PROFILE_OPTION_ID) and (z.PROFILE_OPTION_NAME = t.PROFILE_OPTION_NAME) and (t.PROFILE_OPTION_NAME in ('APPS_FRAMEWORK_AGENT','WF_MAIL_WEB_AGENT')); 5. Please run the following and upload the output: set linesize 155; set pagesize 200; set verify off; CLEAR COLUMNS; column node_name format a20; column host format a15; column domain format a20; column virtual_ip format a30; spool reg_node.txt select substr(node_name, 1, 20) node_name, server_address, substr(host, 1, 15 ) host, substr(domain, 1, 20) domain, substr(support_cp, 1, 3) cp, substr(support_web , 1, 3) web, substr(SUPPORT_DB, 1, 3) db, substr(VIRTUAL_IP, 1, 30) virtual_ip from fnd_no des; spool off