Troubleshooting Touch Screen Issues in Windows 7 HP TouchSmart 520-1030me Desktop PC - HP technical support (Middle East - English)

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Troubleshooting Touch Screen Issues in Windows 7

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Print this page Pressing the touch screen does not do anything
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A touch occurs next to the point touched, not at the point of touch This support document pertains to HP TouchSmart PCs with Windows 7.

Locate another product Check Warranty Status Register your product Pressing the touch screen does not do anything HP Total Care Order parts Pressing the touch screen in Windows or the TouchSmart software does not do anything - the mouse pointer does not move or objects are not highlighted. Perform each of the following steps until the mouse pointer moves to a point that is touched on the Windows
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HP TouchSmart 520-1030me Desktop PC (Not your product?)

desktop: 1. Clean the screen. With the computer off, spray glass cleaner onto a soft, damp cloth and gently wipe the screen to remove dirt and smudges. Do not spray cleaner directly onto the screen. Give special attention to the upper left and right

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inside edges of the screen. Turn the computer on when finished. Press the screen to see if it responds. If not, continue. 2. Turn off the computer from the Start menu, and unplug the power cord. 3. With the power cord unplugged, press the power button on the computer case and wait 5 seconds. 4. Plug in the power cord, and press the power button to turn on the computer. Press the screen to see if it responds. If not, continue. 5. Make sure that the touch options are enabled as follows: a. Click Start , and then Control Panel .

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b. Click Hardware and Sound . c. Scroll down and click Pen and Touch . Figure 1: Hardware and Sound window

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03046857&tmp_task=solveCategory&cc=emea_middle_east&dlc=en&lang=en&lc=en&product=5180022[2/15/2012 7:35:55 PM]

Troubleshooting Touch Screen Issues in Windows 7 HP TouchSmart 520-1030me Desktop PC - HP technical support (Middle East - English)

d. From the Touch tab, make sure Use your finger as an input device is selected. Figure 2: Pen and Touch window

e. Click OK . Press the screen to see if it responds. If not, continue. 6. If the touch screen still does not work, use Microsoft System Restore to restore the system to a time when it was working. If the touch screen never worked, skip this step. Press the screen to see if it responds. If not, continue. 7. If the touch screen still does not work, use HP System Recovery to restore the system to its original system configuration. Press the screen to see if it responds. If not, continue. 8. Use Hardware Diagnostic Tools to Test for Hardware Problems . 9. If the touch screen still does not work, the computer should be serviced. Back to top

A touch occurs next to the point touched, not at the point of touch If you suspect that touch functionality is not working correctly, go to the Windows desktop and press the wallpaper

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03046857&tmp_task=solveCategory&cc=emea_middle_east&dlc=en&lang=en&lc=en&product=5180022[2/15/2012 7:35:55 PM]

Troubleshooting Touch Screen Issues in Windows 7 HP TouchSmart 520-1030me Desktop PC - HP technical support (Middle East - English) background. If the mouse pointer moves directly under the tip of your finger, touch functionality is working correctly. If the mouse pointer moves more than 1.3 centimeters (.5 inch) away from the tip of your finger, you should clean and calibrate the screen. To do so, with the computer off, spray glass cleaner onto a soft, damp cloth and gently wipe the screen to remove dirt and smudges. Do not spray cleaner directly onto the screen and give special attention to the upper left and right corners of the screen. To calibrate the screen, see Calibrating the Screen in Windows 7 (in English). Back to top

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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03046857&tmp_task=solveCategory&cc=emea_middle_east&dlc=en&lang=en&lc=en&product=5180022[2/15/2012 7:35:55 PM]