PERFORMANCE WORK STATEMENT - DRAFT

Date (Always include) TABLE OF CONTENTS PAGE 1.0 1.1 2.0 2.1 2.2 2.3 2.3 2.4 2.5 3.0 4.0 5.0 6.0 7.0 DESCRIPTION OF SERVICES Definitions and Acronyms, Summary of Requirements Training Materials Specifications Service Delivery Summary or AQL Government Furnished Property Deliverables Security Requirements Deliverables Quality Assurance Plan Non Personal Services Identification Hours of Operation Appendices x x x x x x x x x x x x x x

1.0 DESCRIPTION of SERVICES 1.0.1 Background. Since its founding in 1961, the Peace Corps has served in 138 developing countries, and nearly 200,000 American citizens have served as Peace Corps Volunteers (PCVs). There are approximately 8,000 Peace Corps Volunteers currently serving worldwide. Each PCV must undergo trainings in preparation for performing Peace Corps project related tasks in host countries. To strengthen these mission-critical trainings, Peace Corps requires expert development of various core and sector-specific training packages that will be used to train PCVs abroad and to transfer knowledge and skills to local partners. Peace Corps international offices and their operations are called posts. They are spread out world-wide amongst three administrative regions: Africa; EMA (Europe, Mediterranean and Asia) and IAP (Inter America and Pacific.) Typically, the Post headquarters office is in the capital city of each host country. Volunteers are placed at work sites in rural and urban communities throughout the host country. A current listing of posts by region is provided in Appendix H Due to programming needs, emergency situations, and other reasons, a number of posts can be opened or closed in any given year. The staff at Post varies by the number of Volunteers in the country but is typically comprised of several American administrators and programmatic specialists and a varying number of host country Peace Corps employees. Programming and training staff
FI/TU Training Packages Development PWS Page 1 of 16

and Contractors provide between 6-8 weeks of initial in-country training to Peace Corps Volunteers assigned to the post. Additional in-country training is provided throughout a Volunteers term of service. The majority of the staff members who will facilitate these trainings are non-native speakers of English. This initial 6-8 weeks of training consists of core material that every Volunteer receives and sector-specific material related directly to the particular project on which the Volunteer will be working. Core material includes language and cross-cultural training; safety and security; health; country and post-specific information; and general skills that all Peace Corps Volunteers need to be able to do. Sector-specific material includes background information concerning the particular sector (e.g. Agriculture, Environment, Education, Community Economic Development, Health, and Youth in Development) and more detailed information specifically related to the nature of the project(s) the Volunteer will be working on. Peace Corps Projects are: A set of Volunteer activities in a country, undertaken to meet defined goals and objectives. Collaboratively planned with the host country to advance the countrys progress toward achieving a public benefit. The primary users of the training package are staff trainers at post who will be using the materials to help Volunteers master the learning objectives contained within the material. The training package described within any particular Task Order will be only one small part of the total training delivered within the context of the initial 6-8 weeks of training or additional in-service training provided to Volunteers. The secondary users of the training package are Volunteers who, after their own training on the subject, may re-use portions of the training materials to help provide instruction to local community members concerning the project the Volunteer is working on with them. It is anticipated that the first Task Order for the Contractor will be focused on the Health sector in increasing awareness and prevention of HIV. Details can be found in the Task Order attached to this document. 1.1 Contract Definitions Contracting Officer (CO) is a duly appointed person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Contracting Officers Technical Representative (COTR) is the Peace Corps primary Point of Contact for day-to-day business to whom the Contracting Officer has delegated authority in writing to act as his or her representative in monitoring specified aspects of Contractor performance. These aspects may include ensuring that the Contractors performance meets the standards set forth in the contract, ensuring the Contractor meets the technical requirements under the contract by the delivery date(s)
FI/TU Training Packages Development PWS Page 2 of 16

and/or within the period of performance, and ensuring that the Contractor performs within the price or estimated cost stated in the contract. Performance Work Statement (PWS) means a statement of work for performancebased acquisitions that describes the required results in clear, specific, and objective terms with measurable outcomes. Posts are the Peace Corps international offices throughout the three administrative regions: Africa, EMA, and IAP. Quality Assurance is a planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established, products and services conform to established technical requirements, and satisfactory performance is achieved. Service Delivery Summary or Acceptable Quality Levels (AQL) The minimum level of acceptable performance that the Contractor must meet and still be considered a satisfactory performer Task Order (TO) An individual requirement for services issued against an existing contract. Note: additional definitions can be found throughout the FAR (2.101) and Sups, 1.2 Acronyms A list of Peace Corps acronyms can be found in Appendix K. 2.0 SUMMARY of REQUIREMENTS: 2.0.1 The Contractor shall provide personnel to produce various training packages, for use by Peace Corps staff trainers and Volunteers at posts worldwide. 2.0.2 The Contractor shall provide all personnel required to design, develop and deliver the training package specified in a Task Order, including but not limited to - managers, instructional system designers, Subject Matter Experts (SMEs), writers, editors, proofreaders, researchers and multimedia production specialists. 2.0.3 COORDINATION RESPONSIBILITY. The Contractor shall: 1. Participate in face-to-face meetings and/or teleconferences throughout the length of the contract with the Peace Corp Contracting Officers Technical Representative (COTR) and review group. 2. Use existing Peace Corps provided standards for training design, including specific formats and/or templates for learning objectives following smart objectives, session plans, handouts, trainer materials, and assessment tools. Peace Corps will provide the Contractor with these templates and instruction on how to use them. 3. Review existing project related materials provided by the Peace Corps . 4. Adhere to the technical requirements for each of the project deliverables established within each Task Order. 5. Draft and submit on time each project deliverable specified within a Task Order.
FI/TU Training Packages Development PWS Page 3 of 16

6. Incorporate feedback from the Peace Corps COTR and reviewers for each deliverable. 7. Obtain permission from copyright owner(s) to use their material, using a Peace Corps copyright form, which will be provided to the contractor, as needed. (See section 2.1.8) 8. Edit working drafts and submit ontime the final draft of each project deliverable to the Peace Corps COTR for final review and approval. 9. Provide invoices using the Payment Schedule specified in each Task Order. Meet the timeframe scheduled for all face-to-face and/or teleconference meetings and deliverables as outlined in each Task Order, unless modified by the Peace Corps. 2.0.3 DEVELOPMENT PHASES. The Contractor shall develop contract deliverables according to the general phases listed below. A general delivery schedule is provided in Section 2.3.1. A general description of the deliverables is provided in Section 2.3.2. Each Task Order will provide greater detail for each of the development phases, along with a Task Order timeframe. Phase 1: Project Kick-off and exploration of existing materials First Project Deliverable: Project Clarification Phase 2: Second Project Deliverable: Instructional Design Document Phase 3: Third Project Deliverable: Representative Unit Phase 4: Fourth Project Deliverable: All Remaining Material 2.0.4 Government Furnished Property The Contractor shall use and ensure accurate control and accountability of all Government Furnished Property (GFP) in accordance with terms and conditions of this contract. The GFP shown below will be provided to the Contractor: At the Kickoff Meeting for the project, the Peace Corps will provide the Contractor with existing, project-relevant content materials in hard copy and electronic format including, but not limited to: Initial project content outline including: o Instructional Units o Sessions within Units o Learning Objectives within each Unit Templates for session plans, handouts, trainer materials, and assessment tools Sample training package(s) including: o Package introduction and overview o Instructional Units o Sessions within Units o Learning Objectives within each unit All available content resources related to the project All potentially relevant Peace Corps photos and visuals (electronic only)
FI/TU Training Packages Development PWS Page 4 of 16

Copyright permission letter template and tracking sheet Peace Corps style guidelines

2.0.5 The Contractor shall design Session/Lesson Plans for each training package that shall contain: Steps for trainer preparation List of materials Statement of Competency(ies) to be mastered Learning Objective(s) Instructional Sequence Content in the form of text; learning activities, handouts, worksheets, and instructions to the learner An accompanying PowerPoint file to be used by the trainer to present each session Facilitation tips for the instructor Relevant resources Assessment activities or items Participant monitoring and evaluation (M&E) plan Audio visual materials, where indicated 2.0.7. INITIATING TASK ORDERS. When initiating work on Task Orders, the Contractor shall meet with the Peace Corps COTR to review the project, discuss the content and tasks, and clarify deliverables and writing guidelines. The COTR will provide the Contractor with the necessary guidance such as Peace Corps writing style guidelines, templates for requesting permission to use copyrighted materials, and additional templates and samples. This should inform basic style, but should not limit innovation from contractor. 2.1 PEACE CORPS TRAINING MATERIALS SPECIFICATIONS 2.1.1 Regional Adaptation Requirements. The Contractor shall include a variety of examples or vignettes drawing from many regional differences across the globe that will help illustrate how instructional activities might be implemented in different settings. The Contractor shall clearly indicate within session plans which exercises should be modified to local, host country settings, along with the steps necessary to contextualize them. 2.1.2 Language Requirements. The Contractor shall develop all training materials in the English language. The Contractor shall ensure that all content is clearly spelled out in each session, as the technical trainers (those who will deliver these sessions) may not always know the content well. The technical trainers are typically Host-Country Nationals (HCNs) and non-native speakers of English.
FI/TU Training Packages Development PWS Page 5 of 16

2.1.3 Guidelines for Encouraging Creativity with Instructional Methodologies and Technologies. Contractor shall use effective and engaging instructional activities, methodologies and technologies that will appeal to and meet the learning styles of our Peace Corps Volunteers. Peace Corps will provide basic demographics of volunteers. The Contractor shall develop foundational instructional materials and activities that must be no or low cost to implement, highly participatory, and easily adapted to a variety of cultural contexts. The materials will most likely be categorized and divided into units based on project content outline. An initial outline will be provided by the Peace Corps in each Task Order. For each session plan within a unit, Contractor shall implement the 4MAT system (created by Bernice McCarthy). The Peace Corps has obtained express copyright permissions and authorization to use 4MAT from About Learning, Inc. for session planning, including modification of the description of each quadrant to fit Peace Corps purposes in education and training publications and training sessions. The Contractor shall ensure the sessions plans follow the 4MAT system stages of: 1) motivation, 2) information, 3) practice, and 4) application and assessment. Contractor shall ensure that each session plan delineates a clear set of measureable learning objectives and assessment items. The Peace Corps will provide these learning objectives at the onset of each Task Order or project, unless otherwise specified that the Contractor shall assist as necessary. The Contractor shall present training content in a variety of forms including but not limited to: text, verbal dialogues, interviews, field visits, role plays, scenarios, simulations/games, fact sheets, statistical charts and mind maps. Contractor shall utilize evidence-based approaches and examples to the maximum extent practicable. Contractor shall design session plans using experiential learning techniques to engage adult learners. Contractor shall provide suggestions in each session plan for knowledge / skill applications in the form of activities, scenarios or independent study tasks. The Contractor shall design sessions and practice activities that provide options for the trainer to meet the needs of learners with varying education, learning styles and will be sequenced from simple to more complex activities. Contractor shall also design sessions to include suggested adaptations for different audiences, incorporating gender roles, cultural context, literacy, educational attainment, and urban vs. rural environment. The Contractor shall work creatively to provide interactive, alternative instructional activities, methodologies, and media-based self-directed learning (e.g. audio/video podcasts that can be downloaded to hand-held devices) for use by the ultimate consumer of the training materials the Peace Corps Volunteer.

FI/TU Training Packages Development PWS Page 6 of 16

2.1.4 Alternative Technology Requirements. Contractor shall also provide engaging, richer-media learning materials (e.g. podcasts, instructional videos, web-based training applications, etc.), itemized within the response to a Task Order as alternative options that could be used to enhance the training package(s). Within each Task Order, the Peace Corps will provide guidance or suggestions where audio/video supplements are sought to enhance the learning either through presentation of information or through demonstration of how a given skill is carried out in a community setting. Enriched media instructional components shall be between 3-15 minutes in length and meet the following additional specifications: - automated and repeatable - CDROM or web deliverable - scripted to highlight key learning points Additional details will be included within each Task Order, as appropriate. 2.1.5 Usage of Peace Corps Standards and Templates. The Contractor shall use existing Peace Corps standards and style guides during the development process including specific formats and/or templates for session plans, handouts/resource materials, trainer materials, and assessment tools. Peace Corps will provide the Contractor with these templates, style guides and samples as detailed in the Appendix. Appendices to this document contain the following: Appendix A Peace Corps Template for Session Plans Appendix B Peace Corps Sample Session Plan Appendix C Peace Corps Template of Unit Overview Matrix Appendix D Peace Corps Sample of Unit Overview Matrix Appendix E Peace Corps Template for Handouts/Resource Materials Appendix F Peace Corps Sample Handout/Resource Material Appendix G Peace Corps Template for Assessment Tools Appendix H Peace Corps Sample Assessment Tools Appendix I Peace Corps Style Guidelines Appendix J Peace Corps Posts 2.1.6 Graphics and Visuals. The Contractor shall include graphics, charts, photos, multimedia material, etc. within the training package(s), when appropriate. The Peace Corps will occasionally require creation of supplemental charts or diagrams as part of the training package development. The Peace Corps does have a reasonably large photo library that includes Peace Corps Volunteers, typical project/work situations, typical housing situations, a variety of country scenery, etc. that we can make available via CDROM. There is a smaller collection publically available on Flickr. These photo

FI/TU Training Packages Development PWS Page 7 of 16

collections may not be sufficient for all visual needs. The Contractor shall use external stock image houses as alternative sources for graphics. 2.1.7 Production Guidelines. The Contractor shall: Create the training package using the software program Microsoft Word for Windows (version 2007 compatible) in PC-format. Thoroughly review and use the Peace Corpss style guidelines and editing conventions for materials development to ensure consistency in our publications. Develop and submit a list of specific project terms used in the document with preferred style (hyphens, capitals, etc) on a convention tracking chart with completion of the first draft. Create written documents that are organized in a logical way, appropriate to the content. Write sentences (and paragraphs) with clarity of expression. Write sentences with correct grammatical use. Fully proof work including correcting misspellings and replacing misused words. Ensure consistency in format, headings, fonts, page numbers, section heads, etc. within the document. Consistently apply Peace Corps style guidelines and editing conventions. 2.1.8 Use of Copyrighted Material. The Contractor shall be responsible for identifying and securing express authorization and permission to use all copyrighted materials intended to be incorporated into any of the materials being developed for the Peace Corps. Contractor shall: Notify Peace Corps of the intended use of such copyrighted material. Obtain written permission from the copyright holder so that such copyrighted material may be used or adapted in the materials and incorporated into the final version of the publication by the Peace Corps. Written permission must be obtained through Peace Corps standard copyright permission form to be provided by the Peace Corps. Provide documentation of such written permission to the Peace Corps. Clearly indicate the copyrighted material as such, in the training material. Ensure that all references to copyrighted material will be appropriately noted and included on a tracking sheet submitted by the Contractor so that the Peace Corps can monitor the use agreements. 2.1.9 Government Material Ownership Rights. The Peace Corps and the United States government will assume ownership of all materials written and developed for the Peace Corps under this contract. Such materials shall become property of the Government and will be in the public domain and may be used by others. The Peace Corps would prefer
FI/TU Training Packages Development PWS Page 8 of 16

that all materials submitted under this contract be original work of the contracting company or already in public domain. If copyrighted material is included within the materials submitted by the Contractor, as described in Section 2.1.8 above, then that specific copyrighted material needs to be clearly indicated as such in the material along with notation indicating that this portion of the material is not in the public domain. Anyone wishing to use these specific copyrighted portion of the materials must seek specific permission from the original copyright holder. The Peace Corps will hold a worldwide, perpetual, royalty-free right to use, modify, copy, publish and distribute the materials or any portion thereof for any purpose authorized by the Peace Corps Act, including but not limited to print-based, electronic, digital formats and online media, in all versions and editions of the produced materials or any translation thereof. 2.2 SERVICE DELIVERY SUMMARY or AQL. Below is a matrix table listing a summary of the performance objectives and performance thresholds required by the government in Contractor performance. 2.2.1 MEASUREABLE TERMS. Section Refere nce 2.6.22.63 2.6.22.63 2.6.22.63 2.6.22.63 Threshold/Out come Surveillance method

Performance Requirements

Prepare project-specific Instructional Design Document. Adhere to Development Phases and Coordination Responsibilities. Prepare all Deliverables and their components as specified for each project phase. Submit all drafts, revisions, and deliverables within the specified time frames.

% of the time % of the time % of the time % of the time

Accurately Prepare and maintain a Quarterly Project Plan. Accurately Prepare and maintain Monthly Progress Reports. Accurately Prepare Funds Status Reports. Accurately Prepare Trip Reports (as needed).

Para Para Para 2.4

% of the time % of the time % of the time % of the time

2.2.2 The Government shall periodically evaluate the Contractors performance by appointing a representative(s) to monitor performance to ensure services are received.
FI/TU Training Packages Development PWS Page 9 of 16

The Government representative(s) shall evaluate the Contractors performance through inspections of call logs/reports and receive and investigate all complaints from base personnel. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates. The Government Contracting Officer shall make final determination of the validity of customer complaint(s). 2.2.3 If any of the services do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. When the defects in services cannot be corrected by re-performance, the Government may (a) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and (b) Reduce the contract price to reflect the reduced value of the services performed. 2.3 DELIVERABLES The project deliverables are provided below in a generic format. Each Task Order will provide a more detailed list of deliverables and timeframe. 2.3.1 General Deliverables Schedule Support Area Management/Techn ical Management Management Management Technical Technical Technical Technical Title Meet with the COTR to discuss project, tasks and deliverables. Contractor Personnel Roster Attend Project Kick-off Meeting Quality Control Plan Project Clarification List & Questions Instructional Design Document Sample Training Unit Final Training Package(s) Delivery Date/Description

Within 10 days after contract award electronically Within 5 days after submitting Personnel Roster Provide with bid Will be specified in Task Order Will be specified in Task Order Will be specified in Task Order Will be specified in Task Order

2.3.2 General Project Tasks and Deliverables: Each Task Order within the current contract will include the following general project deliverables. However, each Task Order may provide a more detailed list of Task Order deliverables and timeframe. 1. First Project Deliverable: Project Clarification, Contractor shall carefully review all materials provided by the Peace Corps and create a list of all remaining questions, issues, or concerns that the Contractor has regarding theTask Order.
FI/TU Training Packages Development PWS Page 10 of 16

Contractor shall submit this list to the Peace Corps. Peace Corps will provide a response to these questions, issues, or concerns within a week. 2. Second Project Deliverable: Instructional Design Document The Contractor shall create and submit an Instructional Design Document that will include: a) Any assumptions being made by the Contractor relative to the current Task Order including but not limited to: the target audience, training setting (e.g. in classroom only or field work, etc.), training requirements (in terms of materials, access to technology, etc.), approximate class size, prior knowledge of participants, etc. b) Final training package content outline: The final outline will reflect the initial outline provided by Peace Corp but will include possible modifications made by the Contractor based on Contractors expertise and careful examination of the projects requirements. The final outline will include all content that should be included and will be organized using a logical and meaningful structure. The final outline will include a complete list of all units within the training package. c) Unit Overview Matrix: This is a table that presents an overview of each unit within the training package. Each unit will include an introduction and list of unit competency(ies) followed by a table segmented by session that includes the following columns: session number, session descriptive title, list of session learning objectives, suggested activities within the session, suggestions for assessment items, and estimated duration of the session. 3. Third Project Deliverable: Contractor shall create a unit that is representative of the final training package to be delivered. The sample unit will include a unit introduction; unit competency(ies); facilitators notes regarding priority of sessions in relationship to varying amounts of available time; and all session plans and related resources for each session within that unit. Each session will include: Session title Steps for trainer preparation List of materials including multimedia components (as needed) Statement of competency(ies) to be mastered Learning objective(s) Assessment items or activities to measure mastery of learning objectives Instructional sequence Suggested instructional methodology

FI/TU Training Packages Development PWS Page 11 of 16

Session elements may include; content in the form of text; learning activities, handouts, worksheets, instructions to the learner and an accompanying set of materials to be used by the trainer to present each session; relevant resources; assessment activities or items and a participant monitoring and evaluation plan.

4. Fourth Project Deliverable: Contractor shall create all remaining units within the training package and deliver the total completed training package inclusive of all components and supplements. Contractor shall provide an introduction to the training package and a final assessment session for the package. The Contractor shall also develop a list of specific terms used in the document with preferred style (hyphens, capitals, etc) to be submitted on a convention tracking chart with the completed first draft and submit this list with the draft document. 2.3.3 INSPECTION AND CRITERIA FOR ACCEPTANCE. All inspection and acceptance of the service and/or supplies called for herein shall be performed by the Contracting Officers Technical Representative (COTR) in accordance with FAR 52.212-4. The Peace Corps will evaluate each deliverable submitted, according to the following evaluation criteria, to ensure conformity to the performance standards and requirements. 1) The Contractor shall submit all deliverables in full accordance with Section 2.1.7. 2) First Project Deliverable: Project Clarification a) The list will include all remaining questions, issues, or concerns that the Contractor has regarding the project. b) The project deliverable shall be submitted in accordance to the project timeline specified in the Task Order. 3) Second Project Deliverable: Instructional Design Document a) The instructional design fits the realities of the majority of posts training environments. b) The content outline is based on the Peace Corps suggested basic outline and makes logical changes based on Contractors content knowledge. c) The outline includes all the units within the training sequence, each building on prior units. d) Each unit has an introduction, terminal training objectives, a list of sessions within it, and an assessment plan. e) Each session has a number, descriptive title, training objectives, suggested methodologies including assessment, and estimated duration of the session. f) A Unit Overview Matrix - a table presenting an overview of each unit within the training package, segmented by session that includes the following columns: session number, session descriptive title, list of session learning
FI/TU Training Packages Development PWS Page 12 of 16

objectives, suggested activities within the session, suggestions for assessment items, and estimated duration of the session. g) The document is well written, organized in a meaningful and logical manner, and is free of grammatical and spelling errors. h) The project deliverable shall be submitted in accordance to the project timeline specified in the Task Order. i) While contractor shall follow basic guidelines of Peace Corps format, contractor shall exercise utmost creativity in creation of lesson plans and accompanied media and web-based tools. 4) Third Project Deliverable: Representative Unit a) The unit has an introduction, terminal training objectives, and an assessment plan. b) Sessions within the unit flow from most basic to more complex and are linked to one another through review and/or use of information from prior sessions. c) Each session uses the provided basic session template and provides appropriate content for each section. d) The instructional methodology is logical in development, has concise instructions, and is based on participatory methods. e) Methods of assessment are indicated with activities within the session and in the final assessment section of the session plan. f) All handouts, prepared flipcharts and other trainer resources are in the session, physically located after the instructional sequence, and when provided, use the appropriate Peace Corps template. g) Any useful references to Peace Corps publications or outside resources are provided to the trainer. h) The project deliverable shall be submitted in accordance to the project timeline specified in the Task Order, which may include high-tech, media, or web-based content and delivery modes. 5) Fourth Project Deliverable: All Remaining Material a) The full training package includes an introduction with assumptions about how it will be used, facilitator requirements, and an introduction to the topic. b) All units and sessions follow the details listed in the third deliverable above. c) There is a final assessment session for the entire training package. d) The project deliverable shall be submitted in accordance to the project timeline specified in the Task Order. 3.1 Quality Control and Assurance:

FI/TU Training Packages Development PWS Page 13 of 16

Task Order development shall follow a structured process including project deliverables. Each project deliverable involves five sub-steps: 1) Contractor creates phase deliverable 2) Contractor submits phase deliverable according to project timeline 3) Peace Corps reviews phase deliverable 4a) If phase deliverable meets requirements, Peace Corps approves of phase deliverable 4b) If phase deliverable does NOT meet requirements, Peace Corps notifies Contractor and provides feedback why phase deliverable does NOT meet requirements 4c) If 4b Contractor reworks phase deliverable based on Peace Corps feedback and resubmits phase deliverable. 5) Contractor will proceed to the next phase deliverable ONLY AFTER approval of the current phase deliverable by the Peace Corps. 3.2 Contractor Quality Control Program The Contractor shall develop and maintain a quality program to ensure services are performed in accordance with commonly accepted commercial practices, industry recommendations, this contract, and all federal, state, and local laws and regulations. As a minimum, the Contractor shall develop quality control procedures addressing the areas identified in the Service Delivery Summary. The Contractor shall develop and implement procedures to identify, prevent, correct, and ensure non-recurrence of defective services. The Contractor shall provide a copy of the quality control plan to the contracting officer no later than the orientation date, and updated copies as changes occur. Records of all inspections conducted by the Contractor and corrective action taken shall be made available to the government upon request. 4.0 Non Personal Services. The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor feels that any actions constitute, or are perceived to constitute personal services, it shall be the Contractors responsibility to notify the CO immediately. These services shall not be used to perform work of a policy/decision making or management nature, i.e., inherently Governmental functions. All decisions relative to programs supported by the Contractor shall be the sole responsibility of the Government. 5.0 CONTRACTOR Evaluation Criteria The Peace Corps will be using a Best Value Trade-off approach, including Past Performance with technical components and requirements, and Price. 5.1 Contractor Past Performance 1) The Contractor shall provide documentation of past experience in developing training materials for classroom-based learning with adult audiences.

FI/TU Training Packages Development PWS Page 14 of 16

2) The Contractor shall provide at least two representative samples of work product of past projects in developing training materials for classroom-based learning with adult audiences. 3) The Contractor shall provide documentation of past experience in developing training materials for international adult audiences. 4) The Contractor shall provide documentation of past experience in developing enriched instructional media (online, CDROM, video, etc.) for adult audiences. 5) The Contractor shall provide documentation of past experience in developing training materials for similar sized training development projects. 6) The Contractor shall provide documentation of past experience in developing training materials for government agencies or NGOs. 7) Provision of services on a similar scale and scope to private sector, educational and/or non-profit organizations is acceptable in lieu of federal contracting experience. 8) The Contractor shall provide documentation of past experience in developing training materials within industry codes XXXXX 5.2 Contractor Personnel Qualifications 1) The Contractor shall provide a list of individuals that will be assigned to the projects in the following roles: a. Administrator/Executive b. Contractors Project Manager c. Subject Matter Experts in the areas of health/HIV Aids; agriculture; youth in development; environment; community economic development; and education; Task Orders may specify one or more of these six sectors. d. Writers (if different from SMEs) e. Editors/Proofreaders f. Media specialists (as needed) g. Production assistants/office support 2) The Contractor shall provide biographies for each of the individuals to be assigned to the project. Each individual biography must demonstrate professional experience in the designated area. a. The ideal SME shall have international experience. b. The ideal writer shall have experience developing practical guides that can be used by diverse users new and experienced teachers/trainers. 5.3 Point of Contact. The Contractor shall provide a Point of Contact who shall be responsible for the performance of the work. The Point of Contact shall have full authority to act for the Contractor on all matters relating to the daily operation of this contract. The Contractor shall designate this individual, in writing, to the Contracting Officer (CO) before the contract start date. An alternate may be designated, but the Contractor shall identify those times when the alternate shall be the primary point of contact. 7.0 APPENDICES: Appendix A Peace Corps Template for Session Plans
FI/TU Training Packages Development PWS Page 15 of 16

Appendix B Peace Corps Sample Session Plan Appendix C Peace Corps Template of Unit Overview Matrix Appendix D Peace Corps Sample of Unit Overview Matrix Appendix E Peace Corps Template for Handouts/Resource Materials Appendix F Peace Corps Sample Handout/Resource Material AppendixG Peace Corps Template for Assessment Tools Appendix H Peace Corps Sample Assessment Tools Appendix I Peace Corps Style Guidelines Appendix J Peace Corps Posts

FI/TU Training Packages Development PWS Page 16 of 16