A-Z Call Center or BPO set up in the Philippines

I am a business consultant and a marketing consultant of BPOs and call centers in the Philippines. I have set up different businesses from scratch to a fully operational business (A-Z Set Up). I

PROPOSAL

guarantee you, high-end technology, a class-A facility, and world-class infrastructure all at a very affordable price.
I have assembled a high-quality team of accountants, construction workers, IT experts who specialize in call center technology set up, web designers, & programmers. You might be wondering why I can have likely the best quote you will be offered; it is because of my ability to obtain the equipment at discount prices. In addition to this, I have a variety of resources & thorough experience in the call center industry. I was a quality assurance, technical support for VOIP, telemarketer, call center home based business, marketing manager and became a one of the stock holders of medium sized BPO.

www.litlynvistal.com

My Responsibilities
A-Z Call Center or BPO set up in the Philippines

www.litlynvistal.com

Business Planning

Procurement of Office & Securing of the lease contract

Floor Planning & Office Design (presented in 2D)to Avoid Wasted Space

Network & System Diagramming

Wiring Diagramming / Schematics (Lay-out)

Construction

Business License & Internet Connection Application

Installation of Equipment & Infrastructure Set-up

Technology & I.T Set Up

Website Building and Designing

Creative Powerpoint & Video Presentation about your company

Recruitment to build your workforce

Provision of email marketing software and database

Processing your company bank account and merchant account.

Provision of Human Resourcing Management Materials, Operations Management Materials, Training Management Materials & QA Management Materials according to your organizational structure.

What is the cost?

A-Z Call Center or BPO set up in the Philippines

www.litlynvistal.com

Option 1
In this option, everything is provided from construction materials, technology infrastructure set up, system set up, Office space set-up, business permit application, wiring, internet connection, finding an office, provision of database & software, website building, video creation and the landlord/lease contract agreement.

Option 2
For option 2; the only difference between option 1 and this option is that you will be handling the costs of construction materials & equipment. This is preferable to some clients because more control over costs & specifications of supplies & equipment is retained by the client, meaning the full control in saving equipment cost; clients can downgrade the specs, purchase second hand items, remove some items from the lists among other savings options. Also, Windows7 is not required as an OS, operations can be run through Linux or WindowsXP to save money. Clients can also purchase as few as 10 computers, then add more later or purchase second hand computers. The consultancy fee covers the A-Z set-up, it does not include any cost for construction, I.T., etc.

Summary of costs involved in this option:

Fixed Price for the A-Z set up, the quotation is listed below. The quotation covers the costs of the equipment. Advance payment and security deposit of office rent This means the quotation below covers the expenses of the equipment listed, wiring costs, construction materials, construction labor according to your required floor plan/lay-out, technology set-up, infrastructure set up, business permit, finding an office and dealing with the landlord.

Summary of costs involved in this option: Advance

payment and security deposit for the office rent. Professional fee Office construction materials Wiring costs Equipment costs

Quotations
# of seats
10 20 30 40 50 60 70 80 90 100

Option 1
700 000php 1 000 000php 1.3M php 1.6M php 1.9M Php 2.3Mphp 2.6Mphp 2.9Mphp 3.2Mphp 3.5Mphp

Option2
350 000php or 8 139USD 400 000php or 9 302USD 500 000php or 11 627USD 550 000php or 12 790USD 650 000php or 15 116USD 700 000php or 16 279USD 800 000php or 18 604USD 850 000php or 19 767USD 950 000php or 22 093USD 1000 000php or 23 255USD

Complete Set of Desktop Computers

# of seats 10 20
Intel Pentium Dual Core e6600 ECS Intel G1 Chipset Motherboard DDR3 2GB Memory Kingston DDRAM 1333 320G Hard Disk Sata Seagate 7200rpm
Tommade Black ATX Casing with keyboard and scroll mouse

Quantity 10 20

30
40 50 60 70

30
40 50 60 70

Integrated VGA Intex/Acer 15.6 LED Monitor

80
90 100

80
90 100

Price: 12 700php

Dell Server Quad Core, 8 gig Ram, 1TB

# Of seats

Quantity

10
20 30 40 50 60 70 80 90 100

1
1 2 2 3 3 4 6 7 7
1 piece Data Cabinet
Frontscrews and 4 base bolt 6 feet height, 19 inches width Reduce the risk of equipments failure No need extra fan

Price: 45 000php

Price: 17 500

Cat5e UTP Cable RJ45 connectors with plastic Boots

TAIWAN MADE NETWORK CABLING PRODUCTS. THEY ARE VERY GOOD QUALITY ANSI/EIA/TIA 568-A Certified TAIWAN MADE NETWORK CABLING PRODUCTS. THEY ARE VERY GOOD QUALITY

The quantity of Cat5e Cable depends on the # of seats and the lay-out of the office. I use Cat5e for up to 80 meters and Cat6 cable for above 80 meters.

Price: 4 000php/box (305meters)

VOIP IP Phone Nortel 2004 NTDU92

# of seats
10 20 1 1 3 3 4 4

Quantity

Overview IP Phone 2004

The Nortel IP Phone 2004 is a professional-level desktop IP Phone which is ideally suited for managers, knowledge workers and administrative staff. IP Phone 2004 supports up to twelve user-defined line/programmable feature keys* and comes standard with a large monochrome display which can support converged (voice and data) applications presentation in textual format, high-quality audio speakerphone, an integrated IEEE 10/100 Ethernet switch, context-sensitive soft keys and leverages a robust suite of business communication features as delivered by Nortel Communication Servers such as Business Communications Manager, Communication Server 1000, Communication Server 2100, Multimedia Communications Server 5100 and Meridian 1.

30 40 50 60

Key Features:
* Up to twelve user-defined line/programmable feature keys* * Integrated 8 line x 24 character monochrome display * Supports text-based converged (voice and data) application presentation as delivered by External Application Servers such as the Nortel Application Gateway 2000 * Fourteen fixed keys and four context-sensitive soft-label keys * Integrated IEEE 10/100 switch with both LAN and PC ports * Secured communications with standards-based support of signaling, media path and network authentication * Simplified administration and network discovery with 802.1ab Link Layer Discovery Protocol * Supports optional IP Phone 2000 Series Key Expansion Module * Supports Unicode for complex font and character presentation on the phone display * Field upgradeable firmware via Trivial File Transfer Protocol (TFTP) or UNIStim File Transfer Protocol** * English-text and Icon Keycap models *IP Phone 2004 supports six user-defined line/programmable feature keys across Nortel Communication Servers and up to twelve user-defined line/programmable feature keys on Nortel Communication Servers supporting the shift function **UNiStim File Transfer Protocol is Nortel Communication Server dependent

70
80 90 100

5
5 6 6

Price: 5 000/pc.

# of seats 10 20 30 40 50
All in 1 Canon Pixma Printer Copier Faxing Scanning Printing

Quantity 1 1 2 2 2 2 2 2 2 2

60 70 80 90

Price: 5500/pc.

100

# of seats 10 20 30 40 Linksys 24 port Switch Boxes 50 60 70 80 90 1 1 2 2 3 3 4 4 5 5

Quantity

3 000php

100

# of seats 10 20 30 40 50 60 70 Linksys Router 80 90 1 1 1 1 1 1 1 1 1 1

Quantity

2 000php

100

Virtual 360-degree sound experience Adjustable headband for a perfect t Ear pads that automatically adjust and tilt for maximum comfort. Single-sided cable to keep your chin and neck free. In-line volume control/microphone mute switch Lenovo media Headset w/nois e cancel "good sound quality" Adjustable, bendable, and pivotable noise cancelling microphone. Adjustable headband for a perfect fit Ear pads that automatically adjust and tilt for maximum comfort Single-sided cable to keep your chin and neck free In-line volume control/microphone mute switch Adjustable, bendable, and pivotable noise-cancelling microphone

# of seats 10 20 30 40 50 60 70

Quantity 10 20 30 40 50 60 70

80
90 100

80
90 100

800php

# of seats 10 20 30 40 50 60 70
Colored IP Surveillance Camera
Colored Online Monitoring Anywhere Video Recording

Quantity 4 4 6 6 8 8 10

80
90 100

10
10 10

Photo Snapshot
Night Mode

5 500php each

1 pc. LED Multimedia ProjectorBright, Long life & Battery-Operated

Enjoy up to 150 inches of theater-like, high-definition multimedia with the OptiMax HD Mini Multimedia Projector. Small enough to carry anywhere, this mini projector is ideal for both personal and business use with its and VGA/AV inputs, which allow you to connect a laptop, PC, DVD player, and many other media devices. The OptiMax Mini Multimedia Projector is perfect for both productivity (teaching, meetings) and entertainment uses (personal home theater). With its high definition 720P decoding and high resolution display, you'll be able to see everything in more detail than ever. Along with the advanced LCoS 3M chip and RGB LED technology, you get the cleanest and most focused image quality available along with substantially upgraded light output with the brightest colors ever. With multiple types of video input options, feel free to use your wall or a projection screen to display an image size up to 150 inches from your computer/laptop using VGA, or DVD player, MP4 player, and devices using AV input. Better yet, the built-in rechargeable battery of the OptiMax HD Mini Multimedia Projector lets you store your favorite images, videos, music and presentations directly on the built-in 4GB memory to playback without the need for an attached external device, and with sound included! Files can also be stored on a TF / micro SD card (up to 8GB), which can be inserted directly for instant viewing. Portable size, impressive feature set, high definition output, and easy to use, the OptiMax - HD Mini Multimedia Projector has it all and also comes with an unbeatable low price.

1pc. Da-Lite - Perm-Wall Fixed Wall Projector Screen

18 000php

Cubicles Dimension is up to the clients request Each cubicle has a foam that minimize noise background # of seats 10 Quantity 10

2 500php each

20
30 40 50 60 70 80 90 100

20
30 40 50 60 70 80 90 100

# of seats 10 20 30 40

Quantity 10 20 30 40

50
60 70 80 Agents Comfortable Swivel Chairs 90

50
60 70 80 90

100

100

1 350php each

# of seats 10 20 30 40 50 60 4 4 5 5 6 6

Quantity

70
Operations Managers & HRs Table 80 90 100

7
7 8 8

2 350php each

# of seats 10 20 30 40 50

Quantity 14 14 15 15 16

60
70 80

16
17 17 18 18

Operations Managers & HRs Chair Conference Table Chair

90 100

2 000php each

3 400 php each

1 pc. Executives Chair

13 500php each 1 piece Elegant executives table

11 000each

1 big Conference Table with 10 pieces comfortable chairs

# of seats 10 20 30 40

Quantity 10 20 30 40

50
60 70 80 Licensed Windows 7 Professional (optional) 90 100 4 500php each

50
60 70 80 90 100

Item

20seater

30 seater

40 seater

50 seater

60 seater

70 seater

80 seater

90 seater

100 seater

Computer Server Server cabinet Cat5e UTP Cable/RJ45 IP Phone All in 1 Printer Router Switch Box Router IP Surveillance Camera Projector w/ screen Cubicles Agents Chair OM/HR Table HR/Conference /OMs Chair Executives Table and chair

254 000 45 000 17 500

381 000 90 000 17 500

508 000 90 000 17 500

635 000 135 000 17 500

762 000 135 000 17 500

889 000 180 000 17 500

1 016 000 180 000 17 500

1 143 000 225 000 17 500

1 270 000 225 000 17 500

N/A
5 000 5 500 3 000 2 000 16 000 22 000 18 000 50 000 27 000 9 400 28 000 16 900

N/A
15 000 11 000 6 000 2 000 24 000 22 000 18 000 75 000 40 500 11 750 30 000 16 900

N/A
15 000 11 000 6 000 2 000 32 000 33 000 18 000 100 000 100 000 11 750 30 000 16 900

N/A
20 000 11 000 9 000 2 000 40 000 33 000 18 000 125 000 67 500 13 100 32 000 16 900

N/A
20 000 11 000 9 000 2 000 48 000 44 000 18 000 150 000 81 000 13 100 32 000 16 900

N/A
25 000 11 000 12 000 2 000 56 000 44 000 18 000 17 500 94 500 15 450 34 000 16 900

N/A
25 000 11 000 12 000 2 000 64 000 55 000 18 000 200 000 108 000 15 450 34 000 16 900

N/A
30 000 11 000 15 000 2 000 72 000 55 000 18 000 225 000 121 500 18 800 36 000 16 900

N/A
30 000 11 000 15 000 2 000 80 000 55 000 18 000 250 000 135 000 18 800 36 000 16 900

Item

20seater

30 seater

40 seater

50 seater

60 seater

70 seater

80 seater

90 seater

100 seater

Windows 7 Email Marketing Software Database

90 000 15 000

135 000 15 000

180 000 15 000

225 000 15 000

270 000 15 000

315 000 15 000

360 000 15 000

405 000 15 000

450 000 15 000

100 000

100 000

100 000

100 000

100 000

100 000

100 000

100 000

100 000

I.T and Technology Setup

70 000

100 000

130 000

160 000

190 000

220 000

250 000

280 000

310 000

Website

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

N/A

Marketing Point
A-Z Call Center or BPO set up in the Philippines
There are so many call center businesses which are no longer operating. This is because either the company cannot deliver clients satisfaction or poor marketing strategy. Others they have been operating the business in commission bases without an advance payment. Which ends up paying the operating cost without any cents from the clients, this is why you need my service. You have to have very good marketing POINTS, if not; you will be out of the business.

www.litlynvistal.com

Marketing Point 1 of our set up; lets starts with the technology, database and system:
When negotiating your clients, their first concern is performance of the agents and the monitoring capability for both inbound and outbound. Your dialer has all the features that you need in running both inbound and outbound campaigns.

Outbound; Each agent can make 500-700 answered calls per 8 hour shift per. The agent will not encounter any voicemail, answering machines, disconnected numbers or no answer. Clients would go crazy hearing this since they expect 200-300 calls per day per agent including the voicemails, answering machine, disconnected numbers and no answer. In many of the centers, the agents are under pressure when it is outbound campaign due to voicemail, answering machines, disconnected numbers and un-answered calls, that all affect the efficiency of operations. Now, with the help of technology, it is not hard for each agent to reach the quota required. IF answering machines and voicemail are encountered, a pre-recorded message will be left on the system. If the potential customer is interested then (s)he can call back. Any incoming calls will be answered by your telemarketer. The system is capable of call blending to manage outbound and inbound calls at the same time. Inbound Campaign; you can have numerous agents answer incoming calls from one DID number. All incoming calls will be distributed to the next available agent on the floor. Either inbound, outbound or call blending, the following features are also very useful for the operations All calls are recorded for quality assurance purposes; clients will always ask for recording Three way conference, live transfer, proper disposition and DNC scrubbing CRM pops up automatically when the server transfers outgoing/incoming calls to the agent with the information in the image above. Client or admin can monitor everything online anywhere they are located, whether inside the Philippines or Outside Philippines. He/she can listen the agent and customers conversation live, check the number of calls made, number f received calls and number of missed calls online. More features, open this link http://www.vicidial.org/vicidial.php

Marketing Point 2: Very Clear Reception of Calls

Call Center or BPO business requires clear reception of calls for incoming calls and outgoing calls. Most of call centers or BPO businesses spent thousands of dollars to get redundant internet connection thinking that it will solve the choppy line issue but it doesnt answer the problem 100%. In order to have very clear reception of calls, the set up of cables, router, configuration and etc. should also be in the focus. My I.T people team knows how to do this. You do not need a lease line internet connection that will cost you 1000USD/Mbps to get a clear reception of calls. With my help as a business consultant, I will save you from long term expensive responsibility of lease line cost.

Result
The geography it could be by Zipcode, by state, by city, by street address and many more

Marketing Point 3: Database for Calling List Data

Any call centers when running an outbound telemarketing, your client would always require you to have a calling list data of their targets. Most of the call centers have to buy online but most of those numbers has been called by many telemarketers and the ending is your telemarketers would have a lot of hang-up calls. A fresh calling list data is a must. And with my help, I can give you access of the database where you can generate thousands of calling list data within a minute according to your target. Imagine, you save money, you save headache, you save time plus you got this database which will help you for the years of your operations. It took us 2 years to get this database. Here are the features and images Example; Your client requires company offers personal services in the California State with specific zip code. And the business should be established since 2000-2004 and only private-owned company only. The sales volume should be up to 5Million USD with up to 199 people and has good credit score.

Major Industry Group Category with the hotel rooming houses and Camps

Ownership Type: Private owned only Credit Rating: Should be good Year Established: Should be from 2000-2004

Number of Employees; 1-99 Sales Volume: less than 500kUSD to 5Million

Marketing Point 4: IP Surveillance Camera

Most of the clients want to make sure you are a legitimate company before signing an SLA. With an IP surveillance camera, your client located abroad can view the video live, giving them an assurance you have a staffed office. Your clients can now view the video live anywhere they are located. No need to install specific software. All they need is a web browser to enter the link with their user name and password to access the system

Marketing Point 5: Website

We make eye catching website that is search engine friendly for your company. Most of the clients will judge the reliability of your business through your website.

mail Marketing Software

www.litlynvistal.com

Features
Very Easy to use You can schedule specific dates of when to send the emails You can create files to load the email address of the recipients . You can name the files according to what you want You can change fonts style & size, insert images, insert template and many more You can send hundreds of thousands of emails, good for marketing campaign or recruitment

Cubicles

Few projects

This set up was a 70 seater office with the brand-new infrastructure and advanced technology

This set up is a 50 seater office with 100 sq. meter office space.

This office is 60 seater

This is a fully operational 40 seater office which was done in 1 week with all the infrastructure, technology and equipments installed.

Conference Room

Training Room

How to get started with my service?

1. I would need to know your requirements, your needs and your budget 2. I would create a business plan and discuss it over with you. 3. Once the business plan is approved then we would need to sign the SLA between me and your company and notarize the document. 4. I will have a team find an office for you according to your requirement (4days maximum) 5. We will start making a lay-out for the office space to ensure that there is no wasted space but yet a comfortable working environment. Once the lay-out is approved by you, we will then start the construction. 6. One we found the office, my team and I will start working on the application of your internet, your business permit, your website content, your website design, your banner, your logo and your internet visibility. 7. We will start the recruitment advertisement. 8. Once it is fully operational, I will then start building your team in each department. I will train your marketing department on how to get clients using the software, database and the dialer. 9.My contract ends within 3 months timeframe.

A-Z Call Center or BPO set up in the Philippines

Contact Information: US #: 001-315-567-4403 Globe Cell phone #: 0063-905-370-2800 Sun Cellular Cell phone #: 0063-932-601-7681 Smart Number: 0063-920-261-2947 Email: gusaimasu@gmail.com Skype: evred12 Yahoo messenger: litlynvistal@yahoo.com

www.litlynvistal.com