VERBATIM Minutes of a meeting of the board of directors and head department of Ameron Company, held on Friday, 08 March 2012,

10:00 AM at the conference hall. PRESENT: Beberlyn Bracero Roselle Mendoza Ferlyn Lait Bernadette Gojo Cruz Benigno Garcia Arlene Joy Moreno Mariz Valmonte ABSENT: None 1. Ms. Bracero: Good morning every one, if were all here, lets get started. Ms. Mendoza, could you please introduce the participants. 2. Ms. Mendoza: (read the participants). 3. Ms. Bracero: Today, we will discuss about the proposed plan for the improvement of our service and facility. First, lets go over the minutes of our last meeting, Ms. Mendoza, kindly read it please? 4. Ms. Mendoza: (read the last minutes of the meeting). 5. Ms. Bracero: Ms. Gojo, can you tell us what happened about the problem of your department? 6. Ms. Gojo: We made advertisements for the promotions of our company. 7. Ms. Bracero: Ok, how about Mr. Garcia, any development with your project? 8. Mr. Garcia: We already checked the AC every room and we replaced those are not functioning well. 9. Ms. Bracero: So lets proceed to Ms. Lait, did you get the information regarding balanced score card and how it could be useful? Presiding Officer Secretary Management Director Marketing Director Maintenance Head Accounting Director Security Head

10.Ms. Lait: Yes, Balance Score Card is very useful; in fact many existing companies use this. BSC is a strategic planning and management system use to align business activities to the mission and vision of an organization. It also measures the status of every organization. 11.Ms. Bracero: Ok, very good. If theres nothing else we need to discuss, lets move on todays agenda. Ms. Mendoza, what is our first agenda? 12.Ms. Mendoza: The proposed plan for the improvement of our service and facility. 13.Ms. Bracero: Id like to hand over to Ms. Gojo, who is going to discuss her plans. 14.Ms. Gojo: I suggest having promos to accommodate our customers in our hotel. Giving free package for food in breakfast, lunch or dinner and give discounts for those customers who will avail our Luxury Rooms. 15.Ms. Bracero: How about our HR department? Ms. Samaniego? 16.Ms. Samaniego: Retention of employees is another large problem in our hotel service. We propose to provide good training and incentive programs that will cause employees to stay longer at the hotel. 17.Ms. Bracero: Now that we have discussed the plans of the marketing and HR department. Lets now hear from the security head, what do you suggest Ms. Valmonte? 18.Ms. Valmonte: I suggest adding security to supervise the safety of the customers, especially if the customers want to hang out at night in our restaurant and some night parties held in the vicinity of our hotel. We proposed also to provide CCTV cameras to all selected places such as the parking area, hallway, elevators, function hall, and other facilities. 19.Ms. Bracero: Mr. Garcia, regarding our maintenance, what are your plans? 20.Mr. Garcia: Construction of facilities and maintenance for all equipment and amenities must sustain first. Our customers must enjoy luxury even they are in the economy type rooms. Their safety are most important for us so I proposed to have a daily or weekly check for the equipment especially the air cons, fire extinguishers, bathrooms, swimming pools, and other facilities. 21.Ms. Bracero: So, now lets proceed to our next agenda Ms. Mendoza? 22.Ms. Mendoza: The approval of proposed budget. 23.Ms. Bracero: Ms. Moreno, what do you think? Do we have a budget for these plans? 24.Ms. Moreno: Yes, we have. Our current balance is Php1, 550,000. We just have to compute the needed amount so that we will know if what would be the overall cost.

25.Ms. Bracero: I think we will discuss that next meeting. Is there any comments and suggestions? Ok, it looks we covered the main items. Before we close todays meeting. Lets just summarize the main points, Ms. Mendoza, kindly read it please? 26.Ms. Mendoza: (read the summarized points). 27.Ms. Bracero: the meeting is finished, will see each other next week. Thank you for your participation. No more business was tackled so the presiding officer closed the meeting at 10:45 AM.

Certified correct, Ms. Roselle Mendoza

Secretary

Attested: Angelirose Roberto

CEO

Beberlyn Bracero
Presiding Officer

Joy Ann Marie Samaniego

Human Resource Director

Ferlyn Lait
Management Director

Bernadette Gojo Cruz

Marketing Director

Arlene Joy Moreno

Accounting Director

Benigno Garcia
Maintenance Head

Mariz Valmonte
Security Head

DETAILED

Minutes of a meeting of the board of directors and head department of Ameron Company, held on Friday, 08 March 2012, 10:00 AM at the conference hall.

PRESENT: Beberlyn Bracero Roselle Mendoza Ferlyn Lait Bernadette Gojo Cruz Benigno Garcia Arlene Joy Moreno Mariz Valmonte Presiding Officer Secretary Management Director Marketing Director Maintenance Head Accounting Director Security Head

ABSENT: None 1. Ms. Bracero greeted everyone, ask Ms. Mendoza to introduce the participants and read the agenda 2. Ms. Mendoza (introduces the participants and read the agenda). 3. Ms. Bracero stated the principal objectives and asks Ms. Mendoza to read the minutes of the last meeting. 4. Ms. Mendoza (read the minutes of the meeting). 5. Ms. Bracero asked Ms. Gojo, to tell if what happened about the problem of marketing department.

6. Ms. Gojo said that they made advertisements for the promotions of the company. 7. Ms. Bracero agreed of what Ms. Gojo said and asked Mr. Garcia the development with their project. 8. Mr. Garcia said that they already checked the AC every room and replaced those are not functioning well. 9. Ms. Bracero proceeds to Ms. Lait to ask if they got the information regarding balanced score card and how it could be useful. 10.Ms. Lait answers yes and said that the Balance Score Card is very useful; in fact many existing companies use this. BSC is a strategic planning and management system use to align business activities to the mission and vision of an organization. It also measures the status of every organization. 11.Ms. Bracero moved on the first agenda which is the proposed plan for the improvement of the service and facility. She also hand over to Ms. Gojo, to discuss it. 12.Ms. Gojo suggested having promos to accommodate customers. Giving free package for food in breakfast, lunch or dinner and give discounts for those customers who will avail our Luxury Rooms. 13.Ms. Bracero asked Ms. Samaniego, the HR department. 14.Ms. Samaniego said that retention of employees is another large problem in our hotel service. We propose to provide good training and incentive programs that will cause employees to stay longer at the hotel. 15.Ms. Bracero asked Ms. Valmonte if what her suggestions are. 16.Ms. Valmonte said that she suggest for adding security to supervise the safety of the customers, especially if the customers want to hang out at night in our restaurant and some night parties held in the vicinity of our hotel. We proposed also to provide CCTV cameras to all selected places such as the parking area, hallway, elevators, function hall, and other facilities. 17.Ms. Bracero asked Mr. Garcia regarding the maintenance. 18.Mr. Garcia said that they going to construct facilities and maintenance for all equipment and amenities must sustain first. Our customers must enjoy luxury even they are in the economy type rooms. Their safety are most important for us so I proposed to have a daily or weekly check for the equipment especially the air cons, fire extinguishers, bathrooms, swimming pools, and other facilities.

19.Ms. Bracero proceeds to the next agenda which is the approval of proposed budget. She also asked Ms. Moreno if their will be enough budget for the proposed plans with every department. 20.Ms. Moreno said that their will be budget because the current balance is Php1, 550,000. We just have to compute the needed amount so that we will know if what would be the overall cost. 21.Ms. Bracero asked if there are any comments and suggestions. There are no comments and suggestion so Ms. Bracero asks Ms. Mendoza to read the summarized of main points. 22.Ms. Mendoza: (read the summarized points). 23.Ms. Bracero closed the meeting.

The meeting adjourned at 10:45 AM.

Certified correct, Ms. Roselle Mendoza

Secretary

Attested: Angelirose Roberto

CEO

Beberlyn Bracero
Presiding Officer

Joy Ann Marie Samaniego

Human Resource Director

Ferlyn Lait
Management Director

Bernadette Gojo Cruz

Marketing Director

Arlene Joy Moreno

Accounting Director

Benigno Garcia
Maintenance Head

Mariz Valmonte
Security Head

ACTION Ameron Company Ayala Avenue, Makati City

Minutes of the Meeting Board of Directors and Department Head Friday, 08 March 2012 10:00 AM Conference Hall

PRESENT: Beberlyn Bracero Roselle Mendoza Ferlyn Lait Bernadette Gojo Cruz Benigno Garcia Arlene Joy Moreno Presiding Officer Secretary Management Director Marketing Director Maintenance Head Accounting Director

Mariz Valmonte

Security Head

ABSENT: None 1. Opening the meeting. 2. Introducing the participants. 3. Stating the principal objectives of a meeting. 4. Reading the minutes of the last meeting. 5. Dealing with recent developments. 6. Introducing the first item on the agenda. 7. Closing an item. 8. Next item. 9. Summarizing. 10. Finishing up. 11. Thanking participants for attending. 12. Closing the meeting.

Certified correct, Ms. Roselle Mendoza

Secretary

Attested: Angelirose Roberto

CEO

Beberlyn Bracero
Presiding Officer

Joy Ann Marie Samaniego

Human Resource Director

Ferlyn Lait
Management Director

Bernadette Gojo Cruz

Marketing Director

Arlene Joy Moreno

Accounting Director

Benigno Garcia
Maintenance Head

Mariz Valmonte
Security Head