DELEGATED POWERS REPORT NO.

1406

SUBJECT: Creation and deletion of posts within Parking Services, Environment, Planning and Regeneration. Control sheet All of the following actions MUST be completed at each stage of the process and the signed and dated report MUST be passed to Governance Service for publishing
All reports 1. Governance Services receive draft report Name of GSO Date 2. Governance Services cleared draft report as being constitutionally appropriate 3. Finance clearance obtained (report author to complete) 4. Staff and other resources issues clearance obtained (report author to complete) Name of GSO Date Name of Fin. officer Date Name of Res. officer Date Name of TU rep. Date Name of Legal officer Date Name of P&P officer Date Name of officer Date Name Date Name of GS Date Name of GS Date Name of GS Date Paul Frost 10/08/2011 Paul Frost 10/08/2011 Alex Altman 27/10/2011 Craig Cooper 07/11/2011 John Burgess/Paul Coles 11/11/2011 Philippa Larbi 20/01/2012 Andrew Nathan 09/08/2011 Andrew Nathan 09/08/2011 Declan Hoare 09/02/2012 Paul Frost 23/02/12 Pau1 Frost 29/02/12 Paul Frost 29/02/12

5. Trade Union response received (Staffing issues only) 6. Legal clearance obtained from (report author to complete) Policy & Partnerships clearance obtained (report author to complete) Equalities & Diversity clearance obtained (report author to complete) The above process has been checked and verified by Director, Head of Service or Deputy (report author to complete)

7.

8.

9.

10. Signed & dated report, scanned or hard copy received by Governance Services for publishing 11. Report published by Governance Services to website Officer reports: 12. Head of Service informed report is published and can be implemented. Cabinet Member reports: 13. Expiry of call-in period 14. Report circulated for call-in purposes to BMOSC members & copied to Cabinet & Head of Service

Date Name of GS Date Date

N/A N/A N/A

ACTION TAKEN UNDER DELEGATED POWERS BY OFFICER (COUNCIL FUNCTION)

Subject

Creation and deletion of established positions within Parking Services, Environment, Planning and Regeneration. Assistant Director of Environment, Planning and Regeneration

Officer taking decision

Date of decision
Summary

09 February 2012
The deletion of three posts in parking services and the creation of two new posts of Parking Infrastructure Officer (x2) and Parking Infrastructure Supervisor (x1) with effect from 1st October 2011 following a mini restructure Jose Garcia, CCTV and Maintenance Manager and Declan Hoare, Assistant Director, Environment, Planning and Regeneration Public All Role Profile and Person Specification

Officer Contributors

Status (public or exempt) Wards affected Enclosures

Contact for further information: Jose Garcia, CCTV and Maintenance Manager, Environment, Planning and Regeneration. Tel: 020 8359 5001

Serial No: 1406

1. 1.1 2. 2.1

RELEVANT PREVIOUS DECISIONS None CORPORATE PRIORITIES AND POLICY CONSIDERATIONS The Council has committed to place the citizen at the heart of services and to drive for relentless efficiency in everything we do. In relation to our Parking services, this means modernisation of the existing method of paying for parking within the authority and achieving more efficient and effective use of Council assets. The Council is committed to working with the Trade Unions, consulting and reaching agreement with them on issues that affect members of staff and becoming an employer of choice. RISK MANAGEMENT ISSUES The new structure is flatter and moves away from hierarchical straight line management. The management tier will have a shared goal for delivering a robust and effective service but will also have clearly defined individual roles and responsibilities. The existing structure is task-based this has encouraged silobased working and means that there is little or no flexibility to deal with fluctuation in demand. The new structure will facilitate generic working. Using the skills in the areas of maintenance supervision and Line and Signs legislation EQUALITIES AND DIVERSITY ISSUES This report is aligned with the Councils Equalities Policy, and its commitment to equalities and diversity, to ensure that groups of staff are not discriminated against. All posts within the structure have been evaluated using a job evaluation scheme in accordance with legislative requirements. In line with the Councils policy this opportunity will be advertised on the Councils intranet site and will be open for all employees to apply for. USE OF RESOURCES IMPLICATIONS (Finance, Procurement, Performance & Value for Money, Staffing, IT, Property, Sustainability) 5.1 The grades of the posts deleted and created are contained in the associated exempt report. The effect on the staffing budget will be a reduction of 116,620 from 231,230 to 114,610 these changes form part of a wider programme of improvements to the way the Council delivers permitted parking on the street and in car parks, the overall impact of which represents a saving of some 400,000 in a full year. This has been accounted for in the budget setting process. There are no ICT and property implications other than the purely operational ones of reallocating the existing provision. LEGAL ISSUES

2.2

3. 3.1

4. 4.1

4.2

5.

5.2

5.3

6.

6. 1

Restructurings of organisations or of services usually results in the amendment of terms and conditions of employees. Such changes must be undertaken in consultation with the affected employees and with relevant trade union or workplace representatives as there has been in this instance. Procedures used for the selection of candidates for newly created posts must adhere to the Councils established internal recruitment and equality policies and must be fair, objective and free of discrimination.

7. 7.1

CONSTITUTIONAL POWERS Constitution, Part 3, Responsibility for Functions, paragraph 6.3 states that specific Chief Officers have powers to deal with staffing and other statutory matters for which the Council is responsible. Constitution, Part 3, Responsibility for Functions, paragraph 6.2 states that Chief Officers may use whatever means they consider appropriate to discharge the functions allocated to them including engaging and deploying staff. Constitution, Part 3, Responsibility for Functions, paragraph 6.3 states that Chief Officers may make changes without reference to General Functions Committee if the change is deemed to be minor when subject to a list of criteria which are met in this instance. BACKGROUND INFORMATION The Council has committed to place the citizen at the heart of services and to drive for relentless efficiency in everything we do. In relation to our Parking services, this means modernisation of the existing method of paying for parking within the authority and achieving more efficient and effective use of Council assets. The proposed staffing implications set out in this document have been informed by the Councils budget as agreed by Council on the 1 March 2011 and by the key elements of the proposed Parking Service strategy which seeks to modernise the Parking Service through the removal of the aging and underperforming pay and display infrastructure in conjunction with the Councils intentions to adopt alternative forms of cash payment. A restructure of the Maintenance element of the Parking Service is required to meet ongoing service needs. The structure will be flatter and will facilitate generic working through the optimum use of skill base.

7.2

7.3

8. 8.1

8.2

Rationale for proposals. It is evident that we need to make a significant change in the Parking Maintenance Service to ensure that it is fit for purpose, can deliver an efficient, effective and responsive service to our customers and can meet fluctuating workloads. The delivery of the service also needs to respond to the changing nature of the customer experience and the increasing demand and facility for self-service by users. (Cashless Parking) The proposed restructure will provide a flexible resource able to respond to both the needs of the Council and its citizens and the legislative changes in the Traffic Management Act 2004.

The restructure is part of an ongoing process and will be considered together with the terms and conditions of the Maintenance Staff and some significant investment in the Councils parking-related assets. It is evident that we need make a significant change in the Parking Maintenance Service to ensure that it is fit for purpose, can deliver an efficient, effective and responsive service to our customers and can meet fluctuating workloads. 9. 9.1 LIST OF BACKGROUND PAPERS Parking Service / Security Collection Service (Finance) Restructure Consultation Document. OFFICERS DECISION

10.

10.1 I authorise the deletion of three posts in parking services and the creation of two new posts as set out in the associated DPR.

Signed

Declan Hoare Assistant Director of Environment, Planning and Regeneration

Date 09/02/2012

Role Profile Service: Location: Job Title: Grade: Post No.: Reports to: Enforcement Manager Environment & Operations Mill Hill Depot Parking Infrastructure Supervisor 36 - 39

One Barnets programme to place the citizen at the heart of services and to drive for relentless efficiency in everything we do. In relation to our Parking services, this means modernisation and achieving more efficient and effective use of Council assets in order to meet increasing local and national challenges and opportunities, implementing any agreed changes.
1. Purpose of Job:

To Supervise and be responsible for ensuring the effective delivery of a prompt and effective site investigation service to check quality, accuracy and validity of signs and road markings in the context of Penalty Charge Notice (PCN) appeals and adjudications. To be responsible for the provisions of the boroughs civil enforcement area and off street car parks in accordance with the relevant legislative requirements. To have a working knowledge and understanding of the Councils controlled parking policies and the law relating to all aspects of parking, in particular the signs and lines required to effectively enforce these policies and law. To travel throughout the borough as required and prepare site reports that accurately reflect the on-street situation and to obtain suitable photographic and written evidence, where possible to support findings. To prepare site reports and to co-ordinate ordering of works to the relevant contractor or internal department and to express and substantiate a clear view on the validity of PCNs. To assist the Enforcement Manager and in delivering a reactive and proactive lines and signs function to ensure that compliance is maximised. To assist in co-ordinating, prioritising and establishing work programmes and to monitor their effectiveness.

To maintain an up to date, accurate record of works ordered and to assist in budget preparation, monitoring and control.

2. Key accountabilities: Enforcement of provisions of traffic and parking regulations in respect of both on and off street parking (This will include)

Supervise and manage all staff within the service, define and manage performance and ensure that appraisal schemes are used to acknowledge good performance, identify and correct underachievement and to determine individual and team training needs. Ensure that all activities are carried out in accordance with the Councils Constitution, internal procedure manuals and audit guidelines. To provide a prompt and effective site investigation service to check quality, accuracy and validity of signs and road markings in the context of PCN appeals and adjudications. To prepare site reports and to co-ordinate ordering of remedial works. To supervise and provide a prompt and effective site investigation service in response to reports of sign and road markings defects and to co-ordinate ordering of works. To report defects on road markings and signs within the borough to the Enforcement Manager. To prepare, collate and present reports to other officers within the Parking Service on the outcome of site visits and make recommendations on the validity of any PCNs issued at the location. To understand and be able to interpret Traffic Management Orders relating to parking and be able to keep up with subsequent amendments. To understand and be able to interpret such Acts, Regulations and Guidance as apply to the use of parking-related signs and markings. To advise other departments on parking related carriageway markings and signing. To supply information on parking related lines and signs to internal departments and external bodies.

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To respond to telephone and personal enquiries and to draft responses to written enquiries and complaints as directed. To monitor the activities of the contractor or internal service provider, for example on the quality of work regarding sign erection, road marking application and removal. Assist in keeping an up to date set of accurate records for road marking and sign budgets and expenditure. To carry out duties in both an office-based and on-site environment. To participate in team meetings and to assist in the preparation of reports on road markings and signs for presentation to various groups. To be responsible for ensuring that systems and procedures relating to control of equipment and system changes are adhered to. To promote and ensure effective liaison within the parking team, and with other services. To adopt a co-ordinated approach to working practices delivered by contractors, in-house service providers and other parking service elements to achieve joined-up service delivery to the maximum benefit of the council.
Effective maintenance of all issued equipment (This will include)

Management and renewal of the vehicle fleet including cars, vans, and motorcycles. Management of the Hand Held Computers, radios, portable printers, and cameras used for enforcement Development of the internal network and hardware at the depot to support the downloading of PCNs, photographs, and other data to the Civica system
Checking and testing equipment before commencing a patrol, including where appropriate, the production of a test PCN on hand-held terminal. Testing digital camera for working operation and date/time set up Maintaining records of all tests undertaken, collecting and preparing all stationery as required. After training, carrying out minor repairs on machines in the councils car parks.

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Checking mopeds or any council vehicle prior to commencement of duty and reporting defects. Maintain accurate records to support enforcement of parking traffic related legislation (This will include) To drive a vehicle in order to attend various sites and to accept responsibility for the use and condition of the vehicle in accordance with the Councils requirements and the completion of a vehicle-use log. Carrying out monitoring of all contractor works, i.e cleansing, lighting, graffiti and ensuring machinery maintenance has been performed to adequate standards. Records to be kept in conjunction with supervisor

To develop and maintain a record system of faults and problem areas reported and to ensure that these are acted upon and corrected quickly and efficiently.
Promote good working relationships within own team and with members of the public (This will include) To ensure the best use is made of specialist and other equipment and systems such as hand held computers, diagnostic and reporting systems, and communications systems and to be aware of developments in such fields and to promote the effective use of such developments to further assist service improvement. Assisting the public by acting as the first point of contact on minor parking enquiries and enforcement matters. Maintaining customer-friendly relations with the public and assisting with any problems they may experience whilst using the car parks. Being courteous and helpful to members of the public, in order to promote and enhance the image and reputation of the London borough of Barnet.

Work closely with the Business and Performance teams within the service and corporately to effectively monitor and manage all aspects of the performance of enforcement practices, staff, budgets and systems.
In conjunction with the Police, the Councils own staff, and others as directed, to assist in designing and to take part in fraud prevention or crime prevention activities relating to parking matters. To present oral evidence, and make written statements if required. To accurately observe and record crime taking place, such that witness evidence may be presented at Court. To adopt a co-ordinated approach to working practices delivered by contractors, inhouse service providers and other parking service elements to achieve joined-up service delivery to the maximum benefit of the council. To report defects on road markings and signs within the borough to the Parking Enforcement Manager.

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 On Street Reporting (This will include)

Reporting skips on the highways and note where they are not properly positioned or without warning signs.

Produce management and committee reports, technical documents and statistics as required in relation to the information processes and related activities. Provide statistics and reports to the Parking Manager relating to all aspects of team performance, and liaise with other team managers as may be required.
To be aware of responsibilities with regard to Health and Safety at work, and to apply this to the specific issues of maintenance of electrically powered equipment, and of street furniture including matters such as working procedures for peripatetic workers and premises control. Other duties (This will include) Ordering of relevant stock for enforcement purposes such as pocket books, PCN rolls, all equipment purchases and repairs. To be first point of contact with regards the management of contracts to do with enforcement such as maintenance providers of radios, hand helds, printers, cameras, pocket books, and associated stock. Also to be first point of contact with pay by phone provider, Driving council vehicles as required (cars, vans) Undertaking any other reasonable duties and responsibilities as appropriate to the grade and nature of the post, as may be assigned from time to time by the supervising officer, supervisor, controller or manager To design and manage the implementation of safe working procedures and be responsible for the Health and Safety of the sections employees, and members of the public in the vicinity of parking equipment on street. To assist in carrying out risk assessments in relation to Parking Maintenance work.

3. Leadership and Management:

Assisting the service manager in enforcing all on-street parking regulations within the designated Controlled Parking Zones (CPZ) and the Civil Enforcement Areas (CEA) in accordance with the Traffic Management Act 2004 and other related legislation and to issue Penalty Charge Notices (PCNs) as appropriate, using a hand-held

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computer terminal (HHCT). Direct supervision of all service staff. Responsibility for all aspects of staff management including managing performance and sickness absence, conducting job reviews, regular one to one meetings and training in accordance with council policies and procedures.
4. Change and Improvement:

Data Protection
Being aware of the councils responsibilities under the Data Protection Act 1998 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Maintaining client records and archive systems, in accordance with departmental procedure, policy and statutory requirements.

Confidentiality
Treating all information acquired through your employment, both formally and informally, in strict confidence. There are strict rules and protocols defining employees access to and use of the councils databases. Any breach of these rules and protocols will be regarded as subject to disciplinary investigation. There are internal procedures in place for employees to raise matters of concern regarding such issues as bad practice or mismanagement To contribute as an effective and collaborative member of the Parking Services Team

Participating in training to be able to demonstrate competence. Participating in first aid training as required. Participating in the ongoing development, implementation and monitoring of the service plans. Championing the professional integrity of the Parking Service. Supporting Customer Focus, Best Value and electronic management of processes.

5.

Staff Responsibilities: Assisting in implementing the Councils parking enforcement regulations, ensuring that the organisations and operations relating to the on-street parking regulations are functioning properly and dealing with any
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problems. Consulting and liaising as appropriate with officers of the Borough, contractors, statutory undertakers, company engineers, the police, emergency services and other bodies and giving advice as necessary. In conjunction with other relevant managers, delivering and controlling external contracts. Supervising the productivity targets, liaising to ensure compliance by the Parking Enforcement staff. Dealing with all public enquiries, either by telephone, correspondence or in person and resolve areas of dispute, maintaining good relations between the public and the staff, ensuring all services provided are satisfactory. Attending meetings etc. with officers of the Borough, Contractors, Statutory Undertakers, Members, Police and Emergency Services on related matters and giving advice, as necessary. Responsibility for the introduction and co-ordination of new technology within the service area. Responding to councillors and members of the public. Supervising the provision of equipment, vehicle and resources and providing an effective support team, both to the organisation and public. Dealing with minor breaches of discipline in accordance with the disciplinary procedures laid down by the Council. To be involved in the preparation of Annual Service Ensuring adherence to Service objectives, particularly in maintaining quality performance levels Analysing service performance and preparation of improvement proposals in the service

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6.

Financial Responsibilities: Work with colleagues to assist in the continual improvement of systems for the most effective delivery of the service. To be constantly aware of best practice in Parking Information management and develop the services public information interface to the highest standards of quality and innovation. To manage, monitor and maintain the day to day systems and all equipment maintenance order or repair within the budgetary constraints.

7.

Health and Safety Responsibilities:

All officers have a responsibility to ensure the Health and Safety of persons at work and members of the public in premises or sites controlled by the Council. The methods of achieving this will be by the provision of safe systems of work, safe and healthy conditions and supervision as is necessary to achieve these objectives in accordance with Safety Legislation and Council safety Poilcy.

8.

Other Responsibilities: Required to work a shift system, between 07.00am and 10.12pm Monday to Sunday. To manage the response to complex complaints including requests for Freedom of Information, Data protection, Member/Councillor enquiries/queries To manage all non compliance issues to resolution and identify and address potential risks. The post holder will be required to cover the duties as and when instructed due to service demands by the enforcement manager. 9. Promotion of Corporate Values To ensure that customer care is maintained to the agreed standards according to the councils values. To ensure that a high level of confidentiality is maintained in all aspects of work. 10. Flexibility In order to deliver the service effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above. Such duties, however, will fall within the scope of the post, at the appropriate grade.

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11.

The Councils Commitment to Equality To deliver the councils commitment to equality of opportunity in the provision of services. All staff are expected to promote equality in the work place and in the services the council delivers. To ensure services provided for young people are accessible to all members of the community and reflect the London Borough of Barnet Equal Opportunities Policy.

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PERSON SPECIFICATION Service: Location: Job Title: Grade: Post No.: Reports to: Environment & Operations Mill Hill Depot Parking Infrastructure Supervisor

36 - 39

Enforcement Manager

Essential Qualifications required Type Professional qualifications/memberships Level required

Knowledge of traffic, parking and highway regulations in order to enforce penalty charge or fixed penalty notices on behalf of the authority. Willingness to undertake training in Road Traffic Regulations and to work toward attainment o NVQ Level 2 in parking control. Knowledge and ability to apply relevant Health and Safety at Work regulations including security of equipment.

Education

Educated to GCSE level

Technical / Knowledge Requirements Type IT skills Experience Description

Ability to operate hand held computers and radios after training. Microsoft applications, SAP , Autocad.

At least 2 years experience of working within a parking maintenance environment. Detailed knowledge of parking policies and codes of practice. Detailed knowledge of the Road Traffic Act 1991 (as amended) Traffic Management Act 2004,and other relevant legislation and guidelines.

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Experience of interpreting Traffic Management Orders, and such acts, regulations and guidance applicable to parking related signs and road markings and the ability to use this knowledge in practical applications within the borough. Experience of interpreting The Traffic Signs Regulations and General Directions. Experience of carrying out parking related site investigations, collecting evidence and reporting back on findings. Experience of using verbal and written language in a clear, accurate and concise manner. Experience of writing detailed reports and correspondence. Experience of, and the ability to use and maintain manual and computer systems. Experience of monitoring work carried out by contractors or internal service providers. Special Job requirements Health And Safety Special Aptitudes
Valid driving licence and an ability to use council vehicles in accordance with procedures. Ability to apply health and safety legislation policies and practices, taking into account the special issues that arise in the delivery of a maintenance service. Able to use hand tools, small power tools and equipment to carry out diagnostic, repair, modification, and replacement work to machines, and an ability to use step ladders and tools to affix small parking signs to columns, posts etc.

Ability to deliver a service with legislative constraints. Ability to work effectively in a politically sensitive service area, delivering services in a manner that present a positive image, and provide the highest customer care standards. Ability to develop existing record systems for management information purposes (including expenditure). Occasional need to work outside of normal hours. Ability to work both in an office environment and on site (in all weather conditions). Valid driving licence.

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To travel around the borough as required using own means of transport (car). Ability to carry out duties in accordance with the Councils Health and Safety policy. Ability to supervise the management of contracts.

Behavioural Competencies Competency Communicating and influencing Key to role

Presents a positive and professional image of self and LB Barnet when communicating Is courteous and polite when interacting with customers and colleagues Is open and honest when communicating with others Consistently acts in a way that promotes equality and diversity Is aware of own responsibilities for the health, safety and welfare of self and others Manages time and prioritises work to maximise productivity and effectiveness Is flexible and adaptable to changing goals and circumstances Understands how own work contributes to the LB Barnets goals Prioritises and plans own work based on an understanding of the bigger picture Takes ownership for, and commits to achieving performance objectives Positively inputs to the performance appraisal and development review process Demonstrates a commitment to own personal development and learning Volunteers to take on new challenges and learn new skills Learns from the skills and experience of others Contributes to a positive team spirit and healthy working environment Appreciates the demands on team colleagues and

Respecting others

Striving for excellence

Setting direction

Managing performance

Developing talent

Team working

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Cross Barnet working

External partnership working

willingly provides them with support Builds strong working relationships, and seeks out views of people outside of their team Understands the key functions of LB Barnet and the broad roles of service areas Recognises the advantages of working with others across the council Recognises the importance to the council of active partnership working Readily and effectively works with representatives of partner organisations

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Role Profile Service: Location: Job Title: Grade: Post No.: Reports to: Parking Infrastructure Supervisor Environment & Operations Mill Hill Depot Parking Infrastructure Officer 26 - 29

One Barnets programme to place the citizen at the heart of services and to drive for relentless efficiency in everything we do. In relation to our Parking services, this means modernisation and achieving more efficient and effective use of Council assets in order to meet increasing local and national challenges and opportunities, implementing any agreed changes.

1. Purpose of Job:

To deliver a prompt and effective site investigation service to check quality, accuracy and validity of signs and road markings. To carry out minor road markings and sign installation works as directed, e.g attach or adjust small parking related signs no larger than 0.4 sq metres using step ladders and tools to signposts, lamp columns, ect. Using suitable protective clothing and equipment.

2. Key accountabilities: Enforcement of provisions of traffic and parking regulations in respect of both on and off street parking (This will include)

To be responsible for the provisions of the boroughs civil enforcement area and off street car parks in accordance with the relevant legislative requirements. To have a working knowledge and understanding of the Councils controlled parking policies and the law relating to all aspects of parking, in particular the signs and lines required to effectively enforce these policies and law. To travel throughout the borough as required and prepare site reports that accurately reflect the on-street situation and to obtain suitable photographic and written evidence, where possible to support findings.

To prepare site reports and to co-ordinate ordering of works to the relevant contractor or internal department and to express and substantiate a clear view on the validity of PCNs. To assist the Enforcement Manager and in delivering a reactive and proactive lines and signs function to ensure that compliance is maximised. To assist in co-ordinating, prioritising and establishing work programmes and to monitor their effectiveness.

Effective maintenance of all issued equipment (This will include) To drive a vehicle on order to undertake the daily duties and to accept responsibility for the use and condition of the vehicle in accordance with the councils requirements including the completion of a vehicle-use log. To adopt such safe working procedures and utilise such protective clothing and equipment necessary and appropriate to ensure personal and public safety in the performance of the duties; to take such precautions as are necessary in order to prevent damage to equipment, for example from chemicals To ensure the best use is made of specialist and other equipment and systems such as hand held computers, diagnostic and reporting systems, and communications systems and to be aware of developments in such fields and to promote the effective use of such developments to further assist service improvement.

To help maintain and update a record system of faults and problem areas and to ensure that these are acted upon and corrected quickly and efficiently. To assist the Parking Infrastucture Supervisor in monitoring the activities of the contractor or internal service provider, for example on the quality of work regarding sign erection, road marking application and removal. Assist in keeping an up to date set of accurate records for road marking and sign budgets and expenditure.
To assist in keeping an up to date set of accurate records for nroad marking and sign budgets and expenditure. . Maintain accurate records to support enforcement of parking traffic related legislation (This will include)

To assist the Maintenance/ Site Supervisor to provide a prompt and effective site investigation service to check quality, accuracy and validity of signs and road markings in the context of PCN appeals and adjudications. To prepare site reports and to co-ordinate ordering of remedial works.
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To undertake such training and technical instruction as directed in order to fully utilise existing and new information technologies, and to meet the installation and servicing requirements of new equipment. To comprehensively and accurately capture, amend, and update data using various methods, including manual records and computer technology in order to produce accurate records. Carrying out monitoring of all contractor works, i.e cleansing, lighting, graffiti and ensuring machinery maintenance has been performed to adequate standards. Records to be kept in conjunction with supervisor

To assist the Parking Infrastucture Supervisor to provide a prompt and effective site investigation service in response to reports of sign and road markings defects and to co-ordinate ordering of works. To report defects on road markings and signs within the borough to the Parking Infrastructure Supervisor. To help prepare and collate reports on the outcome of site visits and make recommendations on the validity of any PCNs issued at the location.
Promote good working relationships within own team and with members of the public (This will include) Assisting the public by acting as the first point of contact on minor parking enquiries and enforcement matters. Maintaining customer-friendly relations with the public and assisting with any problems they may experience whilst using the car parks. Being courteous and helpful to members of the public, in order to promote and enhance the image and reputation of the London borough of Barnet. In conjunction with the Police, the Councils own staff, and others as directed, to assist in designing and to take part in fraud prevention or crime prevention activities relating to parking matters. To present oral evidence, and make written statements if required. To accurately observe crime taking place, such that witness evidence may be presented at Court. Maintaining proper records of all inspections and assisting in the provision of the information requirements of parking services. Commitment to the continuous search for improvements in the quality and efficiency of the on-street contract specification, and delivery of these services. Assisting in ensuring that all team member contact with internal and external users meet the highest standards of customer care, i.e. quick responsiveness to customer needs, welcoming, professional and efficient.
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To work with the Parking Infrastructure Supervisor to adopt a co-ordinated approach to working practices delivered by contractors, in-house service providers and other parking service elements to achieve joined-up service delivery to the maximum benefit of the council On Street Reporting (This will include)
Reporting skips on the highways and note where they are not properly positioned or without warning signs. Recording and reporting environment issues, such as defective signs and highway defects. On a continuous basis, reporting in writing deficiencies in missing signs and lines. Reporting in writing all street defects, damage, crime or antisocial behaviour witnessed in the course of undertaking patrol duties, e.g. need for cleansing, dangerous footways, graffiti and abandoned vehicles.

To maintain an awareness of best practice and contribute to the assessment of techniques and processes Identify and contribute to performance improvements to ensure that the service is efficient and continuously improving To ensure that the best use is made of the parking related signs and lines and to identify as required the need for enhancement. To undertake training, as may be required, to ensure that current parking policies are understood and legislative or policy changes are anticipated
Other duties (This will include) Driving council vehicles as required (cars, vans) Recording and reporting environmental issues, such as defective signs and highway defects. On a continuous basis, reporting in writing deficiencies in missing signs and lines. Reporting suspected abandoned vehicles. Undertaking any other reasonable duties and responsibilities as appropriate to the grade and nature of the post, as may be assigned from time to time by the supervising officer, supervisor, controller or manager To deputise as required for the Parking Infrastructure Supervisor, including securing of premises, and responding appropriately to emergencies.

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To report defects on road markings and signs within the borough to the Parking Infrastructure Supervisor.

To supply information on parking related lines and signs to internal departments and external bodies. To respond to telephone and personal enquiries and to draft responses to written enquiries and complaints as directed. To promote and ensure effective liaison within the parking team, and with other services To provide the highest level of customer care, ensuring that enquiries and s from the public are dealt with helpfully, courteously and efficiently. To ensure that customer care is maintained to the agreed standards according to the Councils Priorities
3. Leadership and Management:

None
4. Change and Improvement:

Data Protection Being aware of the councils responsibilities under the Data Protection Act 1998 for the security, accuracy and relevance of personal data held on such systems and ensure that all administrative and financial processes comply with this. Maintaining client records and archive systems, in accordance with departmental procedure, policy and statutory requirements. Confidentiality Treating all information acquired through your employment, both formally and informally, in strict confidence. There are strict rules and protocols defining employees access to and use of the councils databases. Any breach of these rules and protocols will be regarded as subject to disciplinary investigation. There are internal procedures in place for employees to raise matters of concern regarding such issues as bad practice or mismanagement To contribute as an effective and collaborative member of the Parking Services Team

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Participating in training to be able to demonstrate competence. Participating in first aid training as required. Participating in the ongoing development, implementation and monitoring of the service plans. Championing the professional integrity of the Parking Service. Supporting Customer Focus, Best Value and electronic management of processes.

5.

Staff Responsibilities: To report to Parking Infrastructure Supervisor To promote and deliver a high quality cost effective service to the council and to ensure that the required standards of knowledge and competence are maintained

6.

Financial Responsibilities: None

7.

Health and Safety Responsibilities: Being responsible for their own Health & Safety, as well as that of colleagues, service users and the public. Employees should cooperate with management, follow established systems of work, use protective equipment where necessary and report defectives and hazards to management.

8.

Other Responsibilities: Required to work a shift system, between 08.00am and 18/30pm Monday to Sunday. The post holder will be required to cover other duties of the service as and when instructed due to service demands by a parking infrastructure supervisor, civil enforcement supervisor, or enforcement manager. 9. Promotion of Corporate Values To ensure that customer care is maintained to the agreed standards according to the councils values. To ensure that a high level of confidentiality is maintained in all aspects of work.
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10.

Flexibility In order to deliver the service effectively, a degree of flexibility is needed and the post-holder may be required to perform work not specifically referred to above. Such duties, however, will fall within the scope of the post, at the appropriate grade.

11.

The Councils Commitment to Equality To deliver the councils commitment to equality of opportunity in the provision of services. All staff are expected to promote equality in the work place and in the services the council delivers. To ensure services provided for young people are accessible to all members of the community and reflect the London Borough of Barnet Equal Opportunities Policy.

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PERSON SPECIFICATION Service: Location: Job Title: Grade: Post No.: Reports to: Environment & Operations Mill Hill Depot Parking Infrastructure Officer

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Parking Infrastructure Supervisor

Essential Qualifications required Type Professional qualifications/memberships Level required

Knowledge of traffic, parking and highway regulations in order to enforce penalty charge or fixed penalty notices on behalf of the authority. Willingness to undertake training in Road Traffic Regulations and to work toward attainment o NVQ Level 2 in parking control. Knowledge and ability to apply relevant Health and Safety at Work regulations including security of equipment.

Education

Educated to GCSE level

Technical / Knowledge Requirements Type IT skills Project Management Special Job requirements Health And Safety Special Aptitudes Description
Ability to operate hand held computers and radios after training. Microsoft applications, SAP and Autocad.

Valid driving licence and an ability to use council vehicles in accordance with procedures. Ability to apply health and safety policies and practices, taking into account the special issues that arise in the delivery of a maintenance service. Able to use hand tools, small power tools and equipment to carry out diagnostic, repair, modification, and replacement work to machines,

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and an ability to use step ladders and tools to affix small parking signs to columns, posts etc.

Behavioural Competencies Competency Communicating and influencing Key to role

Presents a positive and professional image of self and LB Barnet when communicating Is courteous and polite when interacting with customers and colleagues Is open and honest when communicating with others Consistently acts in a way that promotes equality and diversity Is aware of own responsibilities for the health, safety and welfare of self and others Manages time and prioritises work to maximise productivity and effectiveness Is flexible and adaptable to changing goals and circumstances Understands how own work contributes to the LB Barnets goals Prioritises and plans own work based on an understanding of the bigger picture Takes ownership for, and commits to achieving performance objectives Positively inputs to the performance appraisal and development review process Demonstrates a commitment to own personal development and learning Volunteers to take on new challenges and learn new skills Learns from the skills and experience of others Contributes to a positive team spirit and healthy working environment Appreciates the demands on team colleagues and willingly provides them with support Builds strong working relationships, and seeks out views of people outside of their team Understands the key functions of LB Barnet and the broad roles of service areas Recognises the advantages of working with others across the council Recognises the importance to the council of active partnership working

Respecting others

Striving for excellence

Setting direction

Managing performance

Developing talent

Team working

Cross Barnet working

External partnership working

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Readily and effectively works with representatives of partner organisations

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