Commited To Innovation

Al Arsh
Al Arsh provides owners of commercial and private properties with a wide spectrum of Facilities and Property Management solutions. With our roots firmly established in Dubai since 2007, we have moved from strength to strength garnering a reputation for excellence along the way. Plying our trade with a diverse roster of clients across an extensive network has given us the impetus to meet deadlines, deliver to tight budgets and achieve the highest standards, every time.
Our ISO certification is the result of well-established partnerships, innovative communication systems, highly experienced people, cutting-edge software and an efficient, multilingual 24/7 help desk to create and maintain the environments your need to stay productive and cost-effective. Our industry acumen is further credentialed by our association with the Emirates Green Building Council (EGBC) and the International Facility Management Association (IFMA). Al Arsh Asset & Facilities Management is one of the business subsidiaries of Gerab Group. Founded in 1977, Gerab Group has varied business interests that include IT, logistics, trading & distribution of oil/gas products across the UAE and GCC with distribution networks in Asia, Africa, Europe, CIS, North and Central America. Growing the shadows of Gerab Group has ensured we always remain true to our fundamental values of service, integrity and professionalism. But to define us as merely a reputed Facilities Management company is to overlook the immense diversity of aptitude, expertise and experience that together shape the Al Arsh personality. Today, our gamut of services also spans property development, real estate brokerage, investment development and several other related sectors. Our expansive service portfolio helps you focus on the core competence of your company.

Making Life Manageable

Our Principles
We build trust We build trust and respect by operating in a safe, socially responsible, consistent and honest manner. We deliver our promises We always do what we say. We only promise what we can deliver. We enable our people to excel We believe that our success comes from our commitment and energy. We expect our people to achieve more by recognizing and harnessing the power of individuals. We value people for their knowledge, skill, attitude, ideas and potential to contribute.

Our Values
Our values underpin everything we do and every decision we make. We need to constantly assess our actions and decisions to ensure they echo our values at all times.
We lead the way We look for new and better ways of doing things and try to excel in them. We take on big challenges and deliver great results every time. Our passion drives us forward, and we enjoy the journey We do whats right We do what we say we will do. We are open and honest and fair. We believe being the exception is far better than following the norm. We care for each other We watch out for each others safety and well-being. We respect and support each other and appreciate different points of view. We recognise and reward our successes. We take responsibility We take personal responsibility for a safe environment. We challenge the status quo and develop innovative solutions. We always aim to get it right the first time.

Our Mission
We use appropriate technology and employ knowledgeable people in all fields we function. We create and Operate safe, healthy developments that provide its users a comfortable life. Our developments not only stand the test of time, but also delight their owners on their investment returns, life cycle cost and reduced environmental impact.

Our Vision
In aspiring to be a world-class provider of Facilities Management solutions, we must be the first choice of our clients, and partners within the industries we operate.

Our Competencies

At Al Arsh, we are proud to have an experienced, certified and reliable team that blends specialist skills with the broad experience of over 18 years with industry memberships from the likes of IFMA, substantially enhancing our competencies. From defining roles ranging from being the pioneers of Dubai Municipalitys General Maintenance Department and Dubai Central Laboratories, we continue to reinvent ourselves and deliver best-in-class services based on a culture of innovation and problem solving, coupled with our specialisation in Performance Analysis, Failure Investigations, Value Engineering, Life Cycle Management, Cost Optimization, Risk Assessment and a strong industry track record.

Our Services
Making the Right Choice
At Al Arsh, our service alliance allows total integration of expertise so that our clients benefit from the broadest range of solutions imaginable within the domain of Facilities and Property management. We draw on our collective experience to meet this need, combining depth of specialisation with the breadth of service provision, all under one roof.
Our focus on quality means that you can be rest assured that you are in safe hands, and trust us to run some of your most critical business processes. Below you will find some of our services and solutions within Facilities and Property management:
Facilities Management Property Management Real Estate Brokerage Investment Development

Facilities Management
We understand humanities basic needs for a shelter that is safe, clean, easily accessible and provides for all its users within a comfortable environment. In order to make this happen we strive to maintain the lowest life-cycle cost of any asset so it may excellently perform for generations. Our area of involvement in Facility Management services currently are: Pre-construction Consultancy Services Our consultancy services entail sustainability analysis, maintainability reviews, recyclable energy and LEED initiatives, which should be well thought of at the design stage of development. Commissioning Here, we ensure the functionality of the construction and manage the facilities during defect liability period (DLP). Post-Construction Operational Services. Under this feature, we do undertake two kinds of services: Comprehensive Facilities Management Services includes over 40 services (unlimited) in line with service level agreements. Non-Comprehensive Annual Maintenance Contract Periodical visits and planned preventive maintenance (PPM) of listed assets as per contractual agreement. Other Facilities Management services include: Procurement Management Service Level Agreements Sourcing / Outsourcing Strategies Strategic Maintenance philosophy Management of Maintenance Operations & Services Non-Comprehensive Annual Maintenance Contracts Facilities Management Business Processes Asset Lifecycle Planning Management & Supervision of Operation & Maintenance Activities Asset Information Management Systems Computerised Maintenance Management System 24/7/365 Help Desk Design & Project Management Quantity Surveying Technical Building & Engineering Conditional Audits Asset Registers Financial Management & Cost Control Health, Safety, Security & Environmental Services Construction Management Value Engineering Risk Management Condition Survey DLP Management

ServiceTypes
Emergency Maintenance An electrical breakdown at 4am? Count on us to fix it. Our contingency plans allow you to be at ease while we take care of any sudden glitches that could stall you. Planned Preventive Maintenance We maintain the upkeep of your critical equipments and systems such as your air conditioning (HVAC), electrical, plumbing, fire fighting etc., by scheduling regular checks, maintenance and report in line with specified job plans. Corrective Maintenance While carrying out scheduled maintenance jobs and during periodical inspections we detect faults and irregularities and get them corrected appropriately. Miscellaneous Services Relocating/shifting a partition wall? New installations? We assess the scope, estimate and execute as per approval.

Property Management

At Al Arsh, we approach property management from an owners perspective, delivering exceptional service, asset management and the reduction of real estate investment risk. We have the skills and the expertise needed to evaluate properties and create just the right strategy to maximise its value and to ensure right ROI. By working closely with every client, we are able to identify current needs and create innovative solutions to help them reach their short and longterm investment goals.

Real Estate Brokerage

Investment Development

As part of a drive to achieve dynamic expansion in the commercial arena, Al Arsh not only leases, manages and maintains properties, but also assists clients with real estate brokerage solutions. Our proven track record in brokerage is the result of a strong understanding of risk and return for property owners, which helps us create and sustain leasing momentum. Our solutions are always designed to serve and reassure both parties involved in the brokerage process.

Al Arsh has sponsored core, value-added and opportunistic investment vehicles for property acquisition and development in diverse markets. Our depth of expertise is proficient with independent ad-hoc ventures as well as larger, more complex development projects and acquisitions. We execute our business strategy by integrating our investment management team with local-market personnel in the markets we operate.

Our Clients
Striving for Service Excellence
We are one of the pre qualified service providers to public and private sectors.
Few of our clients in the public sector are Dubai Real Estate Corporation (Wasl), Dubai Municipality, Dubai Police General HQ, RTA etc. Some of our private sector clients include Emaar Properties, Burooj Properties, Green Emirates Properties (First Gulf Bank), International Maritime Logistics, Volvo Middle East, Marina Arcade, Tecom, Caterpillar Logistics, Acer, Danzas etc. However, for an updated and detailed list, you may contact our helpdesk.

Why Choose Al Arsh

Centralized 24/7/365 Help Desk to take care of any requests from anywhere Unparalleled industry acumen powered by the reputed ISO certification Highly proficient, technically competent and qualified management personnel Experienced in-house operational staff and specialist maintenance contractors Comprehensive training, mentoring and mobilisation programmes Integration of leading-edge computer aided facility management (CAFM) software Standardized & custom reports Stringent maintenance and monitoring policies, procedures and planning Austere compliance with all EHS policies, rules and regulations

Our Quality Policy

Al Arsh Properties management is committed to achieving a high standard of excellence in the areas of property investment, development, facilities and property management. To provide good quality of services at optimum prices with comprehensive after sales support to achieve the highest level of customer satisfaction. To develop wider relationship with our service partners so as to enhance our core competency resulting in the fulfillment and expansion of our customer base. Developing, involving & empowering employees to improve their competency for conducting their duties in effective manner. Establishing and reviewing objectives and monitor achievements monthly, quarterly & annually in order to achieve continual improvement. Comply with applicable regulatory and legislative requirements at all times. To use latest technology as enablers wherever feasible. To implement and improve processes those deliver the required results to satisfy people, customers, partners, suppliers & other shareholders. To identify the areas where the cost could be optimized.

Al Arsh Facilities Management

( A division of Al Arsh Properties LLC)

Floor 29, Al Attar Tower Sheikh Zayed Road, Dubai P.O. Box 66756, Dubai, UAE Tel: +971 4 325 0081 Fax: +971 4 325 0082 E-mail: contact@alarsh.ae

www.alarsh.ae